What is an ISO 9001 certification? Nearly all individuals believe that it is an exercise in putting together documents for the auditor to see so that a certification would be given. This is not true. If you ask those who have worked with ISO in the past, they will say that the ISO standard then required too many documentation and focused less on the outcome. This was considered by a lot of business owners and managers as part of the operating expense and as something that is not helpful to any business.

Today, improving business processes and not putting together documents for an auditor is the focus of the revised ISO standard. The result is that achievements of certified businesses these days have a great effect and lots of shareholders, workers, clients and even the top management see this. We are making an effort to improve both the customer and business requirements of a business.

Our consultants have helped a lot of businesses attain ISO 9001 certification ever since the year 2000 and have implemented three basic rules to obtain great outcome from the investment. They are the following:

For companies that implement ISO for the initial time, it is a mistake to make it too complex. As an outcome, there are records, procedures and job training which are really not necessary. The "better be safe than sorry" approach is applied because individuals who implement the system don't really know what auditors look for. This will result in an increase in the present ISO certification cost while the value of the company has not increased.

Instead, a conscious effort should be made to keep documentation to a minimum and concentrate on implementing those specifically required by the company or needed by the standard.

The next rule to implement is to focus on driving genuine improvement in the company's procedures in order to improve performance for both the clients and the business. Thus, you should implement everything to support the requirements of the clients and according to the company's operations. Because of the general language in the ISO standard, companies can specifically tailor their QMS to meet their unique requirements while still complying with the intention of the certification.

Your business must benefit from the outcome of working with a specific requirement which is aligned with your management approach.

The third rule is based on an understanding that the worst reason to implement anything is merely to show it to an auditor. You should apply rules one and two if during a discussion about an ISO requirement you say that you have implemented something to show an auditor. The system that you develop and implement must suit and add value to your business while meeting ISO requirements. Be sure to review your ISO procedures and documentation with an eye on keeping it simple and adding business value. It is important to do so if you want the auditor to be pleased.http://www.youtube.com/watch?v=F540AMODcjU