House Keeping By Phuong
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House Keeping By Phuong
House Keeping in Tourism
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Make guest recycling easy for better compliance | Hotel Management

Make guest recycling easy for better compliance | Hotel Management | House Keeping By Phuong | Scoop.it
Consider a few easy steps when you set up your guestroom recycling program to make the payoff simple in the end.
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Buzzle Bees's comment, October 16, 2012 9:05 PM
According to a survey taken in US, more hotels in this country pay more attention on “greening” their hotel. Most of all, they start with making recycling become easier for staff as well as guests. Instead of having double bins, they only put one single bin in the guest room and hotel stadd takes the wastes and sort out the glass from everything else. It is believed to be easy transition to the recycling compactors on the hotel grounds.
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Pros, cons of outsourcing housekeeping

Pros, cons of outsourcing housekeeping | House Keeping By Phuong | Scoop.it
Outside staffing lets management focus on core functions ... if unions allow the practice.
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Green Cleaning

Green Cleaning | House Keeping By Phuong | Scoop.it
More than just a linen reuse program, comprehensive sustainable cleaning strategies are a win-win.
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Housekeeping communication gets more efficient, high-tech | Hotel Management

Housekeeping communication gets more efficient, high-tech | Hotel Management | House Keeping By Phuong | Scoop.it
On the old cartoon show "The Jetsons," the future is a world filled with top-notch technology that provides immediate, convenient service especially when it comes to cleaning and maintenance.
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Buzzle Bees's comment, October 16, 2012 9:17 PM
Housekeeping target is not only meeting the hygiene standard but it also concerns with time efficient. With the help of high-tech, housekeepers now can increase their performance with less time consuming. for instance, instead of looking for level leader to report any problem, they can now use the room phone and follow through a protocol to identify that specific problem. The report immediately alerts the proper engineer via the engineer's wireless phone. Housekeeper also use the ipod touch which has the room lists with all guest information. Furthermore, they can also up to date with the in and out flow in the hotels to avoid annoying knocks on the doors and waiting time. it can be said that, applying hi-tech can make a revolution in houskeeping department in the upcoming future.
Kim Truong's curator insight, April 15, 2015 11:13 PM

This is a good article about using high technology in housekeeping communication. Applying high-tech into housekeeping department is a great idea as it helps housekeepers to do their works more efficient with less time consuming. Housekeepers' job need not only to meet the hygiene standard but also time efficient. In fact, in Richardson's lecture (2015), housekeeping department is considered the most vital department in a hotel. By using high-tech devices to communicate, housekeepers are able to know whether they can go into the room to clean or not. Chand (2013) stated that "a hotel is the ultimate place for a traveller to be at peace during his stay". Therefore, using high technology in housekeeping department also helps customers to avoid annoying knocks on the doors (Ward, 2013). Furthermore, housekeepers can also up to date with the in and out flows of guests in the hotels so that they can manage their time more efficient (Chand, 2013). Additionally, the housekeepers can be alerted by the devices to know where the problems are in the rooms. In conclusion, I think that applying hi-tech can make a revolution in cleaning and maintenance in houskeeping department in the upcoming future.

 

Chand, S. (2013). Tech Cures Hotels' Security Woes. Selling World Travel, 50-53.

Ward, D. (2013). High-Tech Hotels. ASTA Network Magazine, 60.

Richardson, L. (2015). Lecture Note Week Two: Organisational Structure – Functional Departments. William Angliss Institute.

minh nguyen's comment, May 4, 2015 12:53 PM
Using advanced technology in hotel industry has become one of the new trends in the recent years. Many hotels around the world are applying high technology in many sector of the business. In this article, Umstead Hotel and Spa in Cary, NC in taking as an example for using the latest technology for housekeeping sector in the market. By using sensor system, when guests are required for room cleaning, the staffs can take the shortest time to response. Staffs can also alert when the rooms are available for cleaning. This system helps a lot for hotel in using their staffs effectively and sufficiently. Not only benefit for housekeeping, technology can also apply for many other departments such as booking system. In customer perspective, it is easy for them to track down the available room and price as well as to compare between each other. In term of hotel manager, technology is extremely useful for them to manage the in and out of customers and from there to make the decision about pricing. In general, using technology is not some that cannot reachable, any hotel in the world should always update with the technology in order their business smoothly and sustainably.
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Earth friendly green cleaning is win-win for guests, staff | Hotel Management

Earth friendly green cleaning is win-win for guests, staff | Hotel Management | House Keeping By Phuong | Scoop.it
Interest in green cleaning among hotel owners is due in part to the fact it’s good for the environment and for people. But it’s also good for business.
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Buzzle Bees's comment, October 16, 2012 9:04 PM
not many people are aware that housekeeping has a tight connection with greening hotel process. A green cleaning program can be broken down into three components: green chemicals, green cleaning equipment and green processes and procedures. for instance, High-performance vacuum can improve air-quality and keep the carpet last longer. sanitising pillows and reusing pillows can reduce the costs as well as industrry wastes
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Housekeeping communication gets more efficient, high-tech

Housekeeping communication gets more efficient, high-tech | House Keeping By Phuong | Scoop.it
On the old cartoon show "The Jetsons," the future is a world filled with top-notch technology that provides immediate, convenient service especially when it comes to cleaning and maintenance.
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HOTEL HOUSEKEEPING OCCUPATIONAL STRESSORS IN NORWAY

HOTEL HOUSEKEEPING OCCUPATIONAL STRESSORS IN NORWAY | House Keeping By Phuong | Scoop.it

HOTEL HOUSEKEEPING OCCUPATIONAL

STRESSORS IN NORWAY

Matthew H.T. Yap

Abstract

Stress is evident in the Norwegian hotel industry and requires urgent attention as portrayed in

Annbjørg’s housekeeping managerial occupation. Annbjørg’s occupational stressors derived

from weak control of and support for demanding jobs in the housekeeping department and

possibly under-reward in comparison to her tireless efforts. Hence, this case study provides a

platform for educators, trainers, managers, students and learners to critically examine, discuss

and argue managerial occupational stress and interventions set within the Norwegian hotel

housekeeping context.

Keywords

Occupational stress, Occupational stress intervention, Housekeeping department,

Norway, Work-family enrichment, Management

BACKGROUND

The labour intensive Norwegian hospitality industry (accommodation, restaurants and

food service, and events catering) employs approximately 90,000 workers and

generates in excess of NOK 42 million in revenue (Statistics Norway, 2009). The

backgrounds of the workers are diverse due to the expansion of the European

Community (Tamas, Münz and Hönekopp, 2006) and globalisation of the hospitality

industry. In order to provide excellent service to hospitality customers 24 hours a day,

seven days a week (Lövhöiden, Yap and Ineson, 2011), hospitality workers in Norway

experience occupational stress (OnsØyen, Mykletun and Steiro, 2009). As a result, the

labour turnover rate in the hotel industry is higher than other industries in Norway

(Furunes and Mykletun, 2007).

Occupational stress is explained as a circumstance when a worker is unable to cope

with her/his work demands (Erkutlu and Chafra, 2006). As such, there are positive and

negative outcomes. On one hand, occupational stress can trigger a worker’s adaptive

instinct to address work-related issues. On the other hand, it can impact negatively on

workers’ physical and psychological health outcomes (Tsutsumi and Kawakami, 2004).

Occupational stress can be view from two perspectives: the job demand-control-support

model (Johnson and Hall, 1988), and the effort-reward imbalance at work model

(Siegrist, 2001). The job demand-control-support model hypothesises that workers with

weak control over high psychological and/or physical work demands, and who receive

insufficient social/managerial support can experience high occupational stress. The

effort-reward imbalance at work model postulates that workers who are unfairly

rewarded according to their hard work or over-commitment can experience

occupational stress. The negative contexts of occupational stress present in hospitality

organisations and workplaces can be addressed. Occupational stress interventions can

focus on the individual (worker) and at the organisational level (NytrØØ et al., 2000).

Counselling and fair treatment of workers are two of the many methods employed of

occupational stress intervention for individuals; while cost-benefit analysis and

involvement of labour unions can be employed at organisational level.

CONTEXT

Annbjørg is a housekeeping manager who has worked in a four star hotel in Oslo for

approximately three years. She is happily married to her husband Tormod, who also

happens to work in a five star hotel in Oslo as a restaurant manager. Annbjørg and

Tormod have been married for more than two years and they have a one year old baby

boy, Erlend. Both Annbjørg and Tormod would, in the future, like to start their own

hospitality consulting business when they have saved enough money. Dual-earner

families are common in Norway due to advanced family welfare and orientation

policies and systems (Brækhus, 2004). Annbjørg and Tormod lived in the outskirts of

Oslo and they need to drive for around 15 minutes to get to their workplaces. Both of

them have different work shifts due to the different nature of their occupations. They

take turns to take care of Erlend on their off-days. When both of them are working day

shifts, they bring Erlend to the day child care centre and collect him in the evening.

Annbjørg manages 15 room attendants and cleaners with three work shifts (7a.m. to

3p.m.; 3p.m. to 11p.m.; 11p.m. to 7a.m.). She reports to the Executive Housekeeper as

her immediate superior. As a manager, Annbjørg frequently works from 7a.m. till

6p.m. but she also stays until 11p.m. when there are special events and functions in the

hotel. Due to the nature of the housekeeping department, Annbjørg works very closely

with the room attendants and the cleaners. Most of the time, she can rely on their

quality work. However, Annbjørg needs to conduct cleanliness inspections once in a

while to ensure her employees are consistent with their jobs. Needless to say,

Annbjørg’s employees are unhappy about the inspections. In general, the work morale

in the housekeeping department is positive. However, the room attendants and cleaners

are fragmented and tend to ‘group’ according to their diverse ethnic backgrounds. At

times, rumours spreading around the hotel originate from the housekeeping department.

There have been several incidents of quarrelling and disputes amongst the

housekeeping staff. Due to the strenuous nature of housekeeping cleaning jobs,

Annbjørg’s department experiences one of the highest levels of absences due to

medical reasons; finding skilled substitutes at a short notice to replace absent

employees is extremely challenging. Moreover, the idea of taking part-timers to

accomplish housekeeping tasks is not practiced because of their insufficient training.

The housekeeping department is commonly pressured by other departments to provide

fast and quality services to hotel guests. In return, some hotel guests are sympathetic

and reward the housekeeping staff with gratuities; while some are unreasonable in their

behaviour. Annbjørg has also been involved with the local police a couple of times

because guests have accused her staff of stealing. To make things worse, the

overbooking of hotel rooms, issuing wrong room keys and constant room changes by

the front desk have made Annbjørg’s work-life uneasy. In reality, Annbjørg has to

manage the day-to-day operations of the housekeeping department with the work

pressure from her boss. Hence, she often has to bring administrative work back home to

complete; her manager has provided her a company laptop to work at home from time

to time. In addition, the Executive Housekeeper has provided Annbjørg with a

company mobile phone so that she can be contacted easily, including on Annbjørg’s

off-days and out of work time.

Annbjørg has a busy and eventful work life as illustrated above. As a result, she was off

sick twice due to work-related situations. Although she feels exhausted and fatigued

after working, she is satisfied, contented and happy after resolving employees’ issues,

accomplishing her assignments and satisfying the guests. Whenever she feels down,

sad and stress, Annbjørg uses her happy memories at work or at home to compensate

for her negative emotions.

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