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A Hobbit Home Resort Gives Guests Unique Experience

A Hobbit Home Resort Gives Guests Unique Experience | Hotel and Resort | Scoop.it
The miniture homes and villages at a unique resort look like something you'd see out of a movie, but they actually make up the surroundings of a resort located right here in Montana, in Sanders County."The
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For anyone who is a fan of the Lord of the Rings and the hobbit movies and books, this would be an absolute must stay hotel if you are travelling to Montana, in Sanders County. This entire hotel has been created and built in a way to make it look like you are staying in the Shire. The Shire had it's first visitors at the two bedroom resort in October of 2008, and it's been a success ever since, so much so that it was featured on HGTV and MTV. Guests actually stay inside a life-sized hobbit home. Those who book reservations have access to the entire property for their stay. The mini "Shire" features fairy and elfin villages, a troll house, and a deck that looks over the Whitpine Valley. it is a great place to come, stay and use your imagination, where visitors can reconnect with the outdoors and their inner child. this hotel is only open for adults from May to October. It is all in all a great place to come and stay where your not on a schedule, you've just come to relax and enjoy yourself.
-Sarah Muus

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Hospitality Net - External Link

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In this article it talks about how some hotels are really committing making their rooms technology 'friendly', by having different size adaptor a so large plugs can fit in them, having adaptors for different types of plugs available to guests and having a head phone jack in the bed head so people can listen to the tv though there head phones so they don't wake others in the room. While other hotels are committing half heartily, for example having free wifi that doesn't work in certain room or is slow. Technology need to be embraced by hotels and make it easy for guest to use it in their rooms as technology deceives are essential to people now a days, we can't love with out them. Having technology amenities gives a hotel a competitive edge and potential guests will more then likely choice a hotel that offers these amenities over ones that don't especially if they have a similar price. 
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Hospitality Net - External Link

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Hilton Worldwide is developing a new concept for their food and beverage department on their hotels. They want to scrap the traditional sit down, white table cloth style restaurants and replace it with a causal donning and cafe style restaurants, this concept is so that the restaurant better for customers needs and lifestyles. This is. Good idea as it can help increase the hotels F&B sales as people don't have to take so much time to eat, it's a faster more convenient experience. I think that Melbourne hotels, especially in the CBD could benefit from adapting this concept because there are so many places to eat in Melbourne it would be hard to get people who are staying in the hotel to eat in it as well for dinner and as equally as hard to get people not staying in the hotel to eat at a typical restaurant, where this concept gives a uniqueness to the restaurant and also having a cafe style people in the mornings can grab a quick coffee before work. This would definitely boost revenue and also widen the hotels a larger market. 
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Sustaining the visitation opportunities of our modern accommodation industry | Opinion

Sustaining the visitation opportunities of our modern accommodation industry | Opinion | Hotel and Resort | Scoop.it
The first quarter review of the accommodation industry's support by domestic and international visitors during the summer and Easter holiday period has been the most successful of the past decade.
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In this article 'Sustaining the visitation opportunities of our modern accommodation industry' written by bill kemter it is all about how tourism has been growing in Queensland, one of Australia's favourite holiday spot. it talks about how recently although visitors are taking shorter breaks, statistics has shown that during the traditional holiday seasons families are tending to stay for an extended period of time. Due to international publicity Queensland is attracting greater numbers of international visitors returning which is boosting accommodation numbers and with near perfect weather conditions and a cyclone that affected far northern centres with rain but little structural damage, visitors were able to enjoy the uniqueness of a down under holiday. There have also been major investors that have been lured to review the opportunities to add to the accommodation. The great benefit of the Queensland tourist and accommodation industry has been the diversity of self catering facilities that have been developed over the years and are able to accommodate visitors at affordable rates to suit all needs.
-Sarah Muus

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Little Luxuries – How Hotels Can Do Better

Little Luxuries – How Hotels Can Do Better | Hotel and Resort | Scoop.it
Ehotelier News Archives [Oct 10, 12 | 12:07 am] Little Luxuries – How Hotels Can Do Better
Alyse Day's insight:

Hotels putting in the extra effort, that what customers love and having little luxuries is one way hotels can do that. Little luxuries can include such things as free drinks upon arrival, having fresh fruit when the guest first checks in to their room or having a range of free tea and coffee available to the guest. These little luxuries are what make a property unique, customers are going to remember them and even spread the word to friends if they are really impressed. By providing these customers fell as if a business is not just all about the profit, they are willing to take on an expense to heighten the customer’s experience and this can lead to a boost in reputation for the hotel and even an increase in room occupancy. Although not all hotels provide little luxuries but most do and depending on what type of hotel it is and who their guest are will detriment what type, if any little luxuries that are provide. For example when we did our site inspection of the RACV club there were many little luxuries that they provided to their guest such as shoe shines and even a butler service which are available hours 24 hours a day.

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Catering to a sustainably conscious society

Catering to a sustainably conscious society | Hotel and Resort | Scoop.it

Sustainability is becoming a major concern for hotel operators as tourist want to stay in hotels that are ‘green’. According to the article customer’s choice in what hotel they use are influence by the hotels sustainability practices such as if they have an active recycling program and use resources that are friendly to the environment and customers are prepared to boycott hotels that don’t conform to their expectations of sustainability. Many customers think they are going to hotels that are ‘green’ but in fact many hotels are calling them self’s ‘green’ without any real prove. For example a hotel might start using environmentally friendly bin liners in their rooms but there is no prove they are better for the environment, customers can be manipulated into thinking the hotel is doing a good thing. Customers need to educate them self’s about sustainability and what are actually sustainable practices if they are wanting to stay in a green hotel. It is obvious that sustainability is not a passing fad to customers, it’s an expectation that need to be meet by the hotel otherwise hotels can lose business and even damage their reputation.  

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Balinese luxury resort offers outstanding sustainability program

Balinese luxury resort offers outstanding sustainability program | Hotel and Resort | Scoop.it
Alyse Day's insight:

A luxury resort in Bali called the Samaya Seminyak Resort is playing their part in sustainability by developing their own environmentally friendly process, incorporated by the Green Globe program. Their aim is to help preserve resources and natural habitats surrounding their resort, while preventing pollutions. They also strive to improve the lifestyle of their guests visit with their new sustainable practices that saves their environment and their local communities. By restricting their water, wastage and electricity use, they are helping to preserve Bali’s cultural and natural heritage, while still providing quality service, and giving their guests an authentic experience of Bali’s lifestyle. By working with the Green Globe company, it helps to promote not only their resort with its new green facilities, but also the awareness to the public of sustainable tourism, especially by parenting with a corporate such as Green Globe.

I believe more resorts and hotels should follow sustainable approaches, with or without partnership by bigger corporates, to boost their service and its environmental practices, and even more awareness to the public and visitors of the world’s sustainability issues that can be overcome.

- Ashleigh Verduci

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See How Easily You Can bring the Hotel Experience to the Customer

See How Easily You Can bring the Hotel Experience to the Customer | Hotel and Resort | Scoop.it
Social Media starts with your EmployeesSocial Media has put the Customer in the Driver Seat. This brings on game changing opportunities for the Hotel Industry to bring the Customer Experience to the
Alyse Day's insight:

This article tells us the simple procedures that will brighten a guests experience at a hotel. One point made is that positivity in employees is what creates a well remembered experience to customers at hotels. With employees providing helpful, careful and equal quality service, customers will feel more welcome at their hotel and will provide them with positive feedback and word of mouth to new visitors. Another factor is social media management and keeping a professional and respectable online presence.

While all these points are important and will definitely help the reception of a hotel business, there are other ideas that can be easily remembered to make customers feel more welcome. I would recommend that employees and hotel managers also create a more home-like atmosphere for their guests, or even a feel special home-like treats to help them feel relaxed like they're at their own house. Examples of these are little things like adding free snacks throughout their housekeeping service, or even calling the guests room to see if they need or want anything to help accommodate their day or afternoon activities, like helping them book a taxi. Even simple things like these can make a guests stay at a hotel just that little bit more simpler and welcoming for them, which will more than likely provide the hotel with high reviews and ratings based on the guests comforting experience.

- Ashleigh Verduci

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How To Succeed In Hospitality Management: Keeping Connected

How To Succeed In Hospitality Management: Keeping Connected | Hotel and Resort | Scoop.it
From training in hospitality management to keeping abreast of e-commerce trends, knowing how to connect is vital. Here are some reasons why.
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This article discusses ways in which managers and future investors can succeed in hospitality management, more notable, the hotel industry. The article focuses on key strategies that will generate  well received reputation from hotel guests, and new visitors to come. Their ideas include the importance of having an online presence through blogs and websites, along with analysing media critique from the public on sites such as Trip Advisor to help them stay 'connected'. Other ideas they have are building partnerships with other businesses nearby to promote and boost both of your services, and keeping up to date with the newest training modules and ways to keep their hotel safe and have their staff well trained and knowledgable.

While these are all great key points to success, I would suggest that a major feature for a hotels popularity would be by creating a new and original concept for their accommodation. Guests expect a memorable stay at their hotels, and with new strategies that show clear difference between other hotels, they can achieve it easily. Another recommendation that they can make is for a hotels success is their relationship with their guests. Guests need to feel welcomed in their accommodation, and hotel managers and employees should focus on a way to make their costumers experience feel one of a kind. Excellent and welcoming service will guarantee a hotel success.

- Ashleigh Verduci

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DestinationWeddings.com Announces New Hotel and Resort Offerings - PR Web (press release)

DestinationWeddings.com Announces New Hotel and Resort Offerings - PR Web (press release) | Hotel and Resort | Scoop.it
DestinationWeddings.com Announces New Hotel and Resort Offerings PR Web (press release) Destination Weddings Travel Group, has expanded its hotel and resort collection under the brands DestinationWeddings.com, GayDestinationWeddings.com and...
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When travelling for romance in the past, same sex couples have found it quite difficult to find hotels and resorts that actually let them stay. But now as you can see in this article there have been websites designed to help couples who are LGBT find hotels and resorts to make their getaway special and romantic. In this article  the companies have new properties which include 25 resorts in 14 countries and they have a presence in about 42 countries. But this article isn't only about the LGBT community, but overall it's about anyone looking for a romantic getaway. By looking at all of the different types of tourists that will want to be staying at romantic hotels or resorts it helps these companies to excel as the industry leader in romance.
-Sarah Muus

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Australia's most expensive places for a hotel room revealed

Australia's most expensive places for a hotel room revealed | Hotel and Resort | Scoop.it
The Whitsundays, Darwin and Sydney have topped the list as the three most expensive places in Australia for a hotel.
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I'm very surprised with the price drop in Perth, which fell from $212 in 2012 to $195 in 2013 per night. According to these statistics, Perth had the largest downfall in hotel room prices, with a result of an 8% drop. However, even with this decrease in their numbers, they are still in the top 5 of Australia's most expensive hotels in 2013, passing Margaret River with their 2013 total price of $190 per hotel stay. It does make sense that the reason for Perth's lower numbers could be due to their issues with inflation because of their mining boom in 2013, which would of greatly affected their tourism demand and quality of hotel services.

- Ashleigh Verduci

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Apps for Last-Minute Hotel Rooms

Apps for Last-Minute Hotel Rooms | Hotel and Resort | Scoop.it
Ehotelier News Archives [Nov 06, 12 | 12:06 am] Apps for Last-Minute Hotel Rooms
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This article is talking about how with the use of smart phones and tablets this is a way for travellers to wait until the last minute to book a hotel and also some one of the benefits to booking last minute is that some hotels offer discounts if you reserve a room for the same day using an app. The types of websites and companys that have created their own apps are; Kayak, Priceline, Orbitz, Travelocity and Expedia and they all offer apps that let travelers search for available hotel rooms. this is a great thing for all companies to do  because it makes it a lot easier for travellers, and this article is a great source of information because for each of the companies listed above it tells you a little about what they offer and the writer also gives pro and cons on each of the apps that are offered.
-Sarah Muus  

 

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TripAdvisor Dominates Hotel Reviews But Isn't Your Only Option

TripAdvisor Dominates Hotel Reviews But Isn't Your Only Option | Hotel and Resort | Scoop.it
More than half of the world's travelers read reviews before they book a hotel. That's according to research from the international marketing firm of PhoCusWright. Eighty percent of respondents...
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Today more than half of the worlds travelers will go online and read reviews before they make a booking according to PhoCusWright who are an international marketing firm. 
Online review sites such as trip advisor have china he'd the way consumers spread word of mouth. Before customers might of told three people if they had a good expensive at a hotel and around seven if they had a bad one but now they can share their experience and opinions with literally a million people. This new form if word of mouth can help put a hotel on the map or tarnish a reputation and it is important for business to have a online presence more than ever because of this. 
It is also a great opportunity for hotels to get feedback and find out what the customer really thinks of the hotel and their experience, business can also contact customers if they have had a bad experience and show they care for customer even after they have left the hotel. I believe that online reviews are not a passing fad, they are actual ways for customers to share there experiences and help others planning to travel get a better insight of what a hotel is really like and if it is good value for money.
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Sultan of Brunei's Beverly Hills Hotel boycotted over rights issues

Sultan of Brunei's Beverly Hills Hotel boycotted over rights issues | Hotel and Resort | Scoop.it
Looming penalties for homosexuality, adultery and other sharia -law crimes in the oil-rich nation of Brunei sparked a protest Monday in front of the iconic Beverly Hills Hotel and are expected to draw formal condemnation from the City Council.
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The Beverly Hills Hotel is so ingrained in Hollywood culture that it's hard to imagine it without the stars. The hotel bar, the Polo Lounge, is one of the best places in town to spot celebrities. The pink hotel opened in 1912 and has a storied history - Elizabeth Taylor lived there as a child and also as an adult with Richard Burton. Aviator Howard Hughes resided on and off for about 30 years and more recently you could bump into Tom Cruise or Ozzy Osbourne in the lobby. But now the Motion Picture & Television Fund and the International Women Media Foundation have said they plan to find another venue for their glitzy events. While that will hurt business at the hotel, what remains to be seen is if its celebrity clientele will also take their business elsewhere. So far, this boycott only involves a handful of celebrities. But it has created quite a stir, not only Stars of Hollywood, but a lot of the public are outraged and are boycotting one of the area's most famous hotels because of a harsh Islamic penal code introduced by Brunei's government. I believe that this new code that they have introduced is absolutely ridiculous and will definitely  hurt the popularity of their hotels as a lot of people won't want to associate themselves with these types of rules.
-Sarah Muus

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The World's Weirdest New Hotel Rooms

The World's Weirdest New Hotel Rooms | Hotel and Resort | Scoop.it
Ehotelier News Archives [Jan 23, 13 | 12:01 am] The World's Weirdest New Hotel Rooms
Alyse Day's insight:

People now a days want a different experience when they are traveling, not just what they see but where they stay, an adventure. The standard hotel room is not cutting anymore for people they are not seen as exciting, especially if you travel a lot. There are many weird hotel rooms and some of the most popular and out there are listed in the article. The capsule hotel in Qingdao, this is the largest capsule hotel in china. Instead of renting a room as a guest you rent a capsule which is like a pods and they only house one person. Another one is a hotel made of ice based in the Alpha Resort Tomamu's ice village in Shimukappu town which is on an island in northern Japan, this is not the only ice hotel but is very popular. Generally people tend to stay in the weird hotels once as they have experience it and want something different but because of their uniqueness they are not just a passing fad people will always be looking for a different experience.

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Hilton: a global brand leader - Hotel Management

Hilton: a global brand leader - Hotel Management | Hotel and Resort | Scoop.it
This year, 2010, has been an exciting one for Hilton Worldwide with the company going from strength to strength in Australasia, especially for its market leading brand Hilton Hotels & Resorts. *A Hilton Worldwide Promotion*
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This article is about the Hilton Worldwide brand and how they keep getting strong due to their employees and their human resource program. The Hilton brand is one of the largest in the world and has a large market share and a critical factor in the company’s success is due to the way the use there innovative human resource programs to motivate and create quality employees.  Employees are an important part in the service industry this is because they cannot be separated from the customer when delivering the product. This means that employees effect the customers experience and having motivate employees who want to make the customers happy are always going to be better for the business then ones who are only there for a pay check. In the hotel industry it is common for there to be a high staff turnover rate, turnover is in the housekeeping department is one of the highest departments in a hotel as it is a physical demanding job and this can present a challenge for the hotels and resorts to train good employees but also keep them. This has been a problem within the industry for ages and ways for business to overcome high turnover is by educating and training employees to be able to deal with any situation that occurs.

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The Andaz Liverpool Street to Release Room Service App Soon

The Andaz Liverpool Street to Release Room Service App Soon | Hotel and Resort | Scoop.it
The Andaz Liverpool Street to Release Room Service App Soon || HotelChatter
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The Andaz Liverpool Street Hotel in London has become aware of the most newest and easiest service providers in our new age – technology. This article explains how this London Hotel are preparing to launch a new smartphone app strictly for their hotel with the purpose of handling and processing room service orders. This ordering app gives you the full room service menu were you can select your chosen meals and the time you want it delivered to your room. A highlight to this feature is that you can order room service for your room on the go, so if you’re out exploring and you want to stop to get something to eat, you order something from the app and it will be there as soon as you get back to your hotel. It is such a clever and unique service function that is not too common in hotels yet, although could start very soon due to its simple accessibility.

While this is a lot easier to manage, I think it would still be safe to keep the tradition room service techniques just in case some guests don’t have access to smartphones.

- Ashleigh Verduci

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Marketing Ideas for Resorts

Marketing Ideas for Resorts | Hotel and Resort | Scoop.it
Tourism tends to drop off during tougher economic times, which is why many resorts in 2010 are considering devoting special effort and resources toward developing marketing ideas to boost sales and ...
Alyse Day's insight:

This article explores different ways that hotels can be marketed to increase the sales in the tourism industry and boost satisfaction from customers worldwide. Hotels need to market their services to show off their amenities and quality products to renew previous relationships with past customers and businesses, and to make new connections. The ideas expressed in this article include targeted e-mails, websites and social media representation, product placement and networking with other companies and businesses that can help promote their service. 

I would recommend that hotels use more marketing strategies, such as promotion through new deals and packages, such as accommodation deals linked with transport services or linked with specific tours. More offers can be made to accommodate certain groups of guests like families. In the end, I believe there are a lot more marketing ideas that can be considered to promote hotels and there are endless amounts of advertising tools that can be used to spread the work out on their quality services.

- Ashleigh Verduci

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Australia's Peppers Retreats & Resorts Open First Hotel In Asia - Hospitality Net (press release)

Australia's Peppers Retreats & Resorts Open First Hotel In Asia - Hospitality Net (press release) | Hotel and Resort | Scoop.it
Hospitality Net (press release) Australia's Peppers Retreats & Resorts Open First Hotel In Asia Hospitality Net (press release) Renowned throughout Australia and New Zealand for their captivating locations and world-class cuisine, Peppers Retreats...
Alyse Day's insight:

This new investment and development plan to open a Peppers Retreat & Resorts in Asia is a fantastic tourism strategy for Australia's market. The article tells us that one of Australia's most well received resorts has just been announced to be opening in Bali. Bali is already a widely population holiday destination with Australians, and by launching Peppers overseas, it will more than likely boost the reception of the resort from travellers to Bali from all around the world Australian visitors can even feel the same Peppers experience they would feel as if they were at home, now with the new and exciting holiday destination in Bali. The article states that the market they are also focusing on with this new resort development plan is the emerging market of middle-class Indonesian locals, and Peppers would be the perfect place for them, with its already raving reviews from Australians. Overall, I think it is a great plan to benefit the Australian economy and tourism industry Peppers Retreat & Resort in Bali.

- Ashleigh Verduci

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Thousands of hotels don’t offer direct 911 calls

Thousands of hotels don’t offer direct 911 calls | Hotel and Resort | Scoop.it
The murder of a woman whose young daughter couldn’t call for help in Texas has spurred a call for easier emergency access in hotels and motels
Alyse Day's insight:

Safety of hotel stayers are being put at a serious risk at the discovery of unsafe telecommunications are being done in hotels. This article highlights the importance of customer demand that hotels have a direct phone line service in the case of an emergency. In this specific instance, a young girl couldn’t get through to the hospital while her mother was being murdered because she hadn’t dialled an additional number in her emergency call. A petition for hotels to have direct lines to emergency services has reached up to 441,300 signatures as of March 25th 2014, showing that this is a real issue that the public are demanding urgently. I personally agree with this idea, as it appeals to the safety of hotel guests and guarantees help and protection during any emergency procedures happening in there room. I would feel really concerned for the privacy and care of myself and my loved ones staying in hotels overseas knowing that if a serious danger occurred, we wouldn’t be able to get in touch with the service of the police or ambulance. I personally believe that hotels need to see these 441,300 signatures as a serious request to change their hotel telephone service call systems, not only to keep the public happy, but to ensure that they feel safety in their hotel establishments.

- Ashleigh Verduci

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How to engage guests in a personalised, authentic way

How to engage guests in a personalised, authentic way | Hotel and Resort | Scoop.it
Ehotelier News Archives [Mar 14, 14 | 7:06 am] How to engage guests in a personalised, authentic way
Alyse Day's insight:

This article is about how many accommodation providers; especially larger chains try to market them self’s as treating each guest individually giving them a personal touch. Although they are marketing them self’s with this image it is not what the customers experience according to the article. I think it is extremely important for customers to fell they are treated individually rather than just another one of the many because hospitality is not just the product/ service but the experience that comes with it. It seems to be larger hotel chains are the ones who are giving this impersonalised service, I think this has occurred due to trying to get workers to work at maximum speed, for example delivering room service the attended doesn’t have time to speak to the guests.

These problems could be fix by:

Upper management putting a focus back on customer relations,Training staff in customer serviceEmpowering staff to allow them to make quicker decision so a customers are not left waiting

These could bring back the personal touch to hotels and resorts.

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