Hospitality industry articles
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Booze and cigarettes a smoking gun in the kitchen

Booze and cigarettes a smoking gun in the kitchen | Hospitality industry articles | Scoop.it

This article stated that 1 in 4 bar and restaurant staff smoked and almost half, 43.3%, drink at what are considered ''risky levels''.
These rates are far more than the average across the Victorian community, according to the health checks done by Worksafe, Victoria. The article continue to say that many staff smoke in order to cope with the "fatigue and long hours" of the industry.

 

This articles exhibit a dangerous trend within the hospitality industry as staffs' bad smoking habits as a form of distress, might be a potential threat to the industry. It is obvious that an unhealthy employee will not be as productive as one in pink health, so I strongly feel it is time for employers to step out and resolve this potential threat, for both parties benefit.

 

LINK: http://www.theage.com.au/entertainment/restaurants-and-bars/booze-and-cigarettes-a-smoking-gun-in-the-kitchen-20120718-22ap1.html ;

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Hotels of the future

Hotels of the future | Hospitality industry articles | Scoop.it

Photo:

1) Virtual concierge

2) Iris scanning or face recognition admit entry to rooms

3) Furniture in your preferred arrangement

4) Personalised digital photo frames that display pictures of your family

5) TV, phone and heating all linked with fibre optic and cat 5 cabling

6) GPS on your Smartphone allows you to control everything with your own device

7) Infrared sensors register your temperature and alter heating/air con accordingly

8) Large flat screen television display ambient videos and movies on demand

9) Minibar automatically reports when it is running low

10) 10 is a housekeeping robot, which we are not implementing

 

Possible future inventions in the industry. Would you want to experience this?

 

Link:http://web.ebscohost.com.ezproxy.students.angliss.vic.edu.au/ehost/detail?vid=4&hid=15&sid=bbc47dab-f48a-4f5c-83da-424293cae8c6%40sessionmgr12&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=aph&AN=64386269

 

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Blame the miners for surging hotel prices

Blame the miners for surging hotel prices | Hospitality industry articles | Scoop.it

HOTEL rates in Australia are set to soar as rooms become harder to find off the back of the mining boom. A new catchment parameter has opened up due to hospitality demand created by miners. Perth room rate increased by 80% and Australia's ADR is expected to continue growing over the next 3 years. 

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Hotels With Amazing In-Room Amenities

Hotels With Amazing In-Room Amenities | Hospitality industry articles | Scoop.it

The joys of room service are usually 90% fantasy and 10% based in reality. Sitting in a plush hotel room in an oversized robe and calling down to room service is exactly the kind of luxury we want from a hotel stay. The fact that in this day and age, people are actually booking a room and paying for it. More money you spent on a hotel room, greater service you will receive.

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A Hotel's New Marketing Demographic - Thinking Outside the Comp Set, by Vanessa Horwell

A Hotel's New Marketing Demographic - Thinking Outside the Comp Set, by Vanessa Horwell | Hospitality industry articles | Scoop.it

Almost all hotels, motels and resorts are experiencing a huge decline in demand. Marketing outside the competitive set is not rocket science; any hotel can learn to do it. You just need to think outside your existing sales channels. Times are changing, it's time to look forward. Forward-thinking hoteliers are thinking outside their comp set to bring in more business in a slow market; will you be one of them?

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Tablets provide platform for guest engagement

Tablets provide platform for guest engagement | Hospitality industry articles | Scoop.it

Tablets offer hoteliers the ability to reach consumers when they’re most likely to be researching or booking travel. Robert Simon, director of interactive marketing at Four Seasons Hotels and Resorts, pointed to the tablet’s penetration rate among consumers as a driving factor behind the brand’s strategic approach to marketing on the platform.

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Accommodation industry applauds tourism marketing strategy

Accommodation industry applauds tourism marketing strategy | Hospitality industry articles | Scoop.it

The Accommodation Association of Australia said it was looking forward to working with the Federal Government and Tourism Australia to maximise benefits from the projects announced to be funded by the Asia Marketing Fund. They are focusing on Japanese and Chinese market as both of them have been an important visitor market for Australia.This will provide new business opportunities for Australian hotels.

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Top ten accommodation trends from boutique hotel experts

Top ten accommodation trends from boutique hotel experts | Hospitality industry articles | Scoop.it

this article shows the top 10 trending accommodation experiences by customers. To sum up, hotel guests are looking for unique and exclusive experiences when choosing their accomodations. These include, stylish interiors, customisations and local experiences. Customers are looking for the X-factors in hotels and our PUSH hotel concepts have it all. 

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Power of social media: Facebook puts resort in deep water

Power of social media: Facebook puts resort in deep water | Hospitality industry articles | Scoop.it

A FACEBOOK trial offering cheap accommodation deals in Australia has backfired, with one small resort owner being swamped with calls and accused of spamming. Social Media TOO powerful?

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Why Australia can't do five-star

Why Australia can't do five-star | Hospitality industry articles | Scoop.it

Industry experts have warned.Australia's five-star hotels are facing an uncertain future because they cannot offer the same level of luxury as others around the world, industry experts have warned. Some people don't think they do luxury in Australia because of the service and staff. What they offer cannot compare to overseas' hotel industry.

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Hotels Going the 'Green' Way with Technology. - Wednesday, 14th December 2011 at 4Hoteliers

Hotels Going the 'Green' Way with Technology. - Wednesday, 14th December 2011 at 4Hoteliers | Hospitality industry articles | Scoop.it

Today, green initiatives has spread across the industry and hotels of all sizes are adopting environmentally friendly practices – right from sourcing local construction material to leveraging technology to reduce energy use. Hotels are employing lean management principles, making business decisions with long term perspective and of course keeping costs in check, thus green technology is an inevitable choice.

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Helpful Hotels: 15 Great Examples of Remarkable Service That Earns Social Media Attention | ehotelier.com News Archives

Helpful Hotels: 15 Great Examples of Remarkable Service That Earns Social Media Attention | ehotelier.com News Archives | Hospitality industry articles | Scoop.it

The research found that social media savvy consumers who are happy with a company’s customer service say they’d spend 21% more with those companies. Some examples?

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Briana Dragisic's curator insight, December 5, 2013 5:55 AM

Very interesting article!

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Hotel occupancy predicted to grow to highest in decades

Hotel occupancy predicted to grow to highest in decades | Hospitality industry articles | Scoop.it

Demand in capital cities in particular has grown and will continue to grow strongly, but the stock of rooms, or room nights available did not grow as fast as the demand. Looking forward growth in demand is projected to continue to outstrip growth in supply.

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Service, where the bloody hell is it?

Service, where the bloody hell is it? | Hospitality industry articles | Scoop.it

This article claims that the Australian hospitality industry is rude and ill-mannered. Industry specialists are  saying that even some of Australia's "best" hotels and resorts have a disgraceful standard of service and most hotel staff have a attitude. Furthermore, researches show that shortage of skilled-staff is one of the top three issues faced by the industry. So do you think it's time for a change?

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Phuong Nguyen's curator insight, October 7, 2014 10:45 PM

In my point of view, I strongly believe that customer service plays an essential part in deciding the success of every organisation in the hospitality and tourism industry. We have to consider customer satisfaction a priority. If we deliver no service to our customer, we still can get profit but it is just one-time profit because we have lost a customer who could potentially be a loyal customer to the business. As a business organisation, we always have to consider customer life-time value. We want loyal customer not just one-time customer.

 

In this article, I think the writer has very negative opinion on Australian customer service and on gen Y employee. Nowadays, there're a lot of Australian institutes provide high quality course of hospitality and tourism. Moreover, the majority of 5 star hotel has international standard customer service. For example, in the hotel Intercontinental Melbourne The Rialto, staff has to be very knowledgeable, confident and polite in communicating and interacting with guests. The hotel is maintaining a very high level of customer satisfaction as a result of delivering exceptional customer service.

 

In addition, the problem with customer service is in hiring the right staff. When recruiting, make sure your potential employee has the right attitude in working in the industry as well as dealing with customer. Communication and interaction with customer is the key to successful customer service. You can train people to improve their skill and performance but you can't train people with the wrong attitude.