Hotel Guest Experience
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Hotel Guest Experience
Guests are always better informed and expecting an excellent service in all circonstances. How do we look at the Guest experience today?
Curated by Magaly Etter
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Travellers' Choice - TripAdvisor - Best Beaches, Family Vacations, Hotels & Destinations

Travellers' Choice - TripAdvisor - Best Beaches, Family Vacations, Hotels & Destinations | Hotel Guest Experience | Scoop.it
Traveller's top 25 featuring the best beaches, family vacations, hotels & destinations. Travellers Choice, as awarded by millions of real travellers.
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Comment réagir à un avis négatif sur votre établissement

Comment réagir à un avis négatif sur votre établissement | Hotel Guest Experience | Scoop.it
Certains hôteliers ou restaurateurs choisissent d'attaquer les faux clients qui déposent des avis très négatifs, jugés souvent diffamatoires.
Magaly Etter's insight:

84 % des utilisateurs de TripAdvisor considèrent qu'une réponse à un avis négatif améliore leur impression de l'hôtel

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Marketing Client: Les 4 piliers du marketing de l’expérience client.

Marketing Client: Les 4 piliers du marketing de l’expérience client. | Hotel Guest Experience | Scoop.it
La plupart des annonceurs sont un peu perdus dans la manière d’appréhender les consommateurs aujourd’hui. Ils savent que beaucoup de choses ont changé, notamment avec internet, mais ils ne savent pas vraiment comment répondre à ces évolutions.
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5 Hospitality Tips for Achieving Top Rated Customer Satisfaction | Business 2 Community

5 Hospitality Tips for Achieving Top Rated Customer Satisfaction | Business 2 Community | Hotel Guest Experience | Scoop.it
Even during a global recession, the hotel industry can thrive and often continue to grow by improving their customer satisfaction and customer service. People
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L’influence croissante des sites de commentaires [INFOGRAPHIE]

L’influence croissante des sites de commentaires [INFOGRAPHIE] | Hotel Guest Experience | Scoop.it
TripAdvisor publiait récemment les résultats d'un sondage auprès de 35,000 personnes, confirmant l'importance des commentaires dans le processus décisionnel en tourisme.
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Murielle Blanc's curator insight, May 28, 2013 4:04 PM
Influence et commentaires
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Forget about Hotel Amenities, Bring on the Experiences | Hospitality ...

Forget about Hotel Amenities, Bring on the Experiences | Hospitality ... | Hotel Guest Experience | Scoop.it
Hotels used to try to keep guests indoors at their bars, restaurants and spas. Now they're dragging them outside. Hotels are taking their concierge role to a new level, offering tailored experiences that expose guests to the ...
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Top 10 Ways 'VirtualHotel' is Enhancing the Guest Experience - Hospitality Net - Hospitality Net (press release)

Top 10 Ways 'VirtualHotel' is Enhancing the Guest Experience - Hospitality Net - Hospitality Net (press release) | Hotel Guest Experience | Scoop.it
Hospitality Net (press release)
Top 10 Ways 'VirtualHotel' is Enhancing the Guest Experience - Hospitality Net
Hospitality Net (press release)
3. Real-time Information.
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Hotels guests can revolutionize their stay-from the palm of their hand - PR Newswire (press release)

Hotels guests can revolutionize their stay-from the palm of their hand - PR Newswire (press release) | Hotel Guest Experience | Scoop.it
Hotels guests can revolutionize their stay-from the palm of their hand PR Newswire (press release) By bringing the entire guest experience together–from booking and check-in to complete in-room control, constant connectivity to the hotel during...
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Electronic ‘Smarts’ at Hotels Attract Guests

Electronic ‘Smarts’ at Hotels Attract Guests | Hotel Guest Experience | Scoop.it
Hotels around the world are using technology in new ways, sometimes as a substitute for human hospitality.
Magaly Etter's insight:

How to enhance guest experience throuhg new technology

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Le Nouveau Marketeur » Pourquoi le « Big Data » révolutionne la relation client ?

Le Nouveau Marketeur » Pourquoi le « Big Data » révolutionne la relation client ? | Hotel Guest Experience | Scoop.it
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9 Ways Top Brands Use Social Media for Better Customer Service

9 Ways Top Brands Use Social Media for Better Customer Service | Hotel Guest Experience | Scoop.it
When an irate traveler tweeted about how he had arrived late to The Four Seasons in Palo Alto and been “bumped” to an inferior room, the hotel saw it immediately and responded, ...
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For hotels, social media is a customer service channel, not a distribution channel

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Smarter marketing: transforming the role of the CIO

The new CMO and the science of giving people what they want
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The Hotel Guest Experience Begins Online - E-Marketing Associates - Online Marketing Products for Independent Hotels

The Hotel Guest Experience Begins Online - E-Marketing Associates - Online Marketing Products for Independent Hotels | Hotel Guest Experience | Scoop.it
When hoteliers think about providing an excellent experience for hotel guests, their mind immediately directs to the guest experience at the actual hotel.
Magaly Etter's insight:

A good summary of the start of the guest experience

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Four Seasons Brings Trip Planning to Pinterest. - 4Hoteliers

Four Seasons Brings Trip Planning to Pinterest. - 4Hoteliers | Hotel Guest Experience | Scoop.it
An original way to take contact with customers
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Study Says Hotel Wireless Networks Can Make or Break the Guest ...

Study Says Hotel Wireless Networks Can Make or Break the Guest ... | Hotel Guest Experience | Scoop.it
Study Says Hotel Wireless Networks Can Make or Break the Guest Experience. Earlier this year J.D. Power and Associates released its annual Hotel Guest Satisfaction Index Study which painted a not so rosy picture for the hotel/hospitality ...
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Park Hyatt introduces guest request communication cards - Saudi Gazette

Park Hyatt introduces guest request communication cards - Saudi Gazette | Hotel Guest Experience | Scoop.it
Park Hyatt introduces guest request communication cards
Saudi Gazette
Assurances that their guest rooms have been cleaned and an ongoing dialogue with the hotel to provide feedback.
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Hyatt Regency O’Hare Wins First Ever “CEO’s Award for Innovation” | Business Wire

Hyatt Regency O’Hare Wins First Ever “CEO’s Award for Innovation” | Business Wire | Hotel Guest Experience | Scoop.it
Hyatt Hotels Corporation today announced that Hyatt Regency O’Hare is the recipient of the company’s first “CEO’s Award for In
Magaly Etter's insight:

Enhancing the guest experience at Hyatt hotels

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Interactive display solutions provide enhanced guest experiences ...

Interactive display solutions provide enhanced guest experiences ... | Hotel Guest Experience | Scoop.it
Michael Link, Belvedere Hotel General Manager, is pleased with the addition of the digital signage network and the flexibility it gives them in communicating with their guests. “We are very happy with our digital signage.
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The No.1 check in question guests ask - New Straits Times

The No.1 check in question guests ask - New Straits Times | Hotel Guest Experience | Scoop.it
The No.1 check in question guests ask
New Straits Times
There are also paid-for communication packages for events that demand high bandwidth requirements. Guests can use WiFi for their high definition audio and video devices,” Ho says.
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LinkedIn Contacts: The CRM Tool That Simplify Hotel Social Network Collaboration

LinkedIn Contacts: The CRM Tool That Simplify Hotel Social Network Collaboration | Hotel Guest Experience | Scoop.it
LinkedIn Contacts: The CRM Tool that Simplify Hotel Social Network Collaboration LinkedIn Contacts is the smarter way to stay in touch with your most important relationships. This is your Hotels opportunity to bring all your contacts to one place.
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Oracle’s Vision for the Social-Enabled Enterprise

Oracle’s Vision for the Social-Enabled Enterprise | Hotel Guest Experience | Scoop.it
Develop powerful and engaging social strategies to stay in touch with customers
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L'expérience client, l'avenir du marketing ?

L'expérience client, l'avenir du marketing ? | Hotel Guest Experience | Scoop.it
Simple mode ou véritable inflexion du marketing, l'expérience client devient un paramètre omniprésent. Pour le meilleur et pour le pire.

Via Lise Déchamps
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Lise Déchamps's curator insight, March 29, 2013 11:57 AM

L'Expérience Client pour les nuls.

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How to use great customer service to trigger social media attention [15 TIPS]

How to use great customer service to trigger social media attention [15 TIPS] | Hotel Guest Experience | Scoop.it
Remarkable customer service pays dividends in the travel industry by increasing loyalty and word of mouth buzz.
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2012's Great Moments In Hotel Customer Service

2012's Great Moments In Hotel Customer Service | Hotel Guest Experience | Scoop.it
While many like to bemoan the lack of customer service in the hospitality industry these days, there are still a handful of properties around the globe who know how to do things right.
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