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4 Secrets to Offering Exceptional Customer Service [INFOGRAPHIC ...

4 Secrets to Offering Exceptional Customer Service [INFOGRAPHIC ... | graffiti | Scoop.it
One of the best ways to excel at customer service is to understand and organize employee interactions with customers and ask for feedback. Here are four approaches to do that: Personal observation Ask for feedback Break ...
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Change Management Is Bigger Than Leadership - Gregory Shea ...

Change Management Is Bigger Than Leadership - Gregory Shea ... | graffiti | Scoop.it
At another global organization, the Roman Catholic Church, a change in leadership has many hoping for the revitalization of what some see as a scandal-ridden, unresponsive, and secretive organization.
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The 10 Magic Phrases of Customer Service

The 10 Magic Phrases of Customer Service | graffiti | Scoop.it
There are certain words that every customer wants to hear. Here's what to say to win loyal customers.
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How Organizational Management of Change is Like Quitting Smoking

How Organizational Management of Change is Like Quitting Smoking | graffiti | Scoop.it

We know Organizational Management of Change is hard, but what can we learn from quitting smoking to help us better manage organizational change?

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7 Tools to Assess and Accelerate Organizational Culture Change

7 Tools to Assess and Accelerate Organizational Culture Change | graffiti | Scoop.it
  What is Organizational Culture?Organizational culture is the sum of values and rituals which serve as 'glue' to integrate the members of the (7 Tools to Assess and Accelerate Organizational Culture Change | #leadership #management

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The need to integrate project management and organizational change

The need to integrate project management and organizational change | graffiti | Scoop.it

Contrary to what seems to be the current practice advocated by the Project Management Institute (PMI) and others, project management processes must also (The need to integrate project management and organizational change - Ivey Business Journal

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odysseas spyroglou's curator insight, October 6, 2013 7:02 AM

Organizational change is a continuous process that offen can be seen as an internal project with specified deadlines and clear milestones.

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PeopleSoft 9.2 – The Case for Organization Change Management ...

PeopleSoft 9.2 – The Case for Organization Change Management ... | graffiti | Scoop.it
In past blogs, I've presented evidence for why PeopleSoft 9.2 and PeopleTools 8.53 can make everyday tasks easier and faster. There is one caveat: will your employees embrace the new system? Including OCM in your ...
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The customer may be right, but retail politics sure isn’t

The customer may be right, but retail politics sure isn’t | graffiti | Scoop.it
...but retail politics sure isn’t. When our leaders focus on cable-TV prices, they lose sight of the big picture.
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Isom Advanced | Blog: 5 Lessons for Effective Brand Management

Isom Advanced | Blog: 5 Lessons for Effective Brand Management | graffiti | Scoop.it
IBOtoolbox Blog: 5 Lessons for Effective Brand Management (#IBOtoolbox 5 Lessons for Effective Brand Management - Irrespective of the size of your business, you can borrow a...
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TRANSFORMATION DESIGN

TRANSFORMATION DESIGN is a new approch to organizational change management. It is based on Design Thinking, Collaboration and Gamification. It is prooven and br (@MicrosoftBizUK Yes!
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Sandy Piderit's curator insight, August 17, 2013 2:56 PM

#mgmt503 students -- this approach could definitely help you in thinking about your team projects!

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5 Tips For Effective Brand Management

5 Tips For Effective Brand Management | graffiti | Scoop.it
How powerful is a brand? Amidst all the talk about marketing, sales and SEO, a subject that is just as important but is rarely discussed is the subject of brand management.

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Change vs. Improvement

Change vs. Improvement | graffiti | Scoop.it

Change is the only constant, indeed, even change itself changes, however, more than two third of organizational change management effort fails, what’s the change all about, is change equal to improvement?

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