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Rescooped by Antonios Bouris from Talking about Customer Experience
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Customer Experience in the Internet of Things

Customer Experience in the Internet of Things | Communication design | Scoop.it

Via Evelyn Weiss
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Olivier Renaudin's curator insight, March 9, 2015 4:44 AM

With every human expected to own some 20 or more connected devices by the year 2020, the Internet of Things (IoT) is a phenomenon brands can’t afford to ignore.

Romain MAZUIR's curator insight, March 9, 2015 4:35 PM

Customer Experience in the Internet of Things #H2MWP

Birgitta Edberg's curator insight, March 29, 2015 3:16 PM

Always easier to understand Customers Experience in infographic.

Scooped by Antonios Bouris
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Reading Customer Experience Is an Investment, Not a Cost #hbr #tisdt #custsrv

Reading Customer Experience Is an Investment, Not a Cost #hbr #tisdt #custsrv | Communication design | Scoop.it
Earlier, I wrote about how "It's Not Who Your Customers Are, It's How They Behave." Demographics aren't interesting in and of themselves — businesses benefit from their customers' (trans)actions.
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