Gamification of the Service Desk | ServiceNow and Omnicare | Gamification | Scoop.it

Webinar -- Wednesday, March 7, 2012 @ 12:00 CST

 

Join ServiceNow customer, Kim Liston and the Omnicare team as they discuss how Gamification radically changed the Omnicare Service Desk operating model. Kim and her team will share how Omnicare roles, responsibilities and processes changed in addition to the implementation of operating metrics linked to individual performance with their Gamification initiative.

 

By creating a Service Desk role-playing game methodology, Omnicare was able to recognize employee performance which in turn improved overall service levels. This seemingly modest development quickly led to significant improvements in service delivery and call resolution.

 

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