Science of shopping
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How to Measure and Manage Customer Satisfaction

How to Measure and Manage Customer Satisfaction | Science of shopping | Scoop.it
As a business owner or manager for a company, customer satisfaction is an important part of your job.
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Retail Fitting Rooms Get a Makeover

Retail Fitting Rooms Get a Makeover | Science of shopping | Scoop.it
In a push to wring more money out of each store, retailers including Ann Taylor, Old Navy, Bloomingdales and Macy's are revamping their dressing rooms hoping that shoppers will buy more items.

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How to Build Customer Loyalty

The Pareto Principle says that 80% of your sales come from 20% of your customers. To keep these customers coming back, you need to help them remain loyal to you. Here's how to build customer loyalty and keep customers coming back.
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