Farsi Call Center News and features
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Using knowledge management to fix agents' pain points - Farsi Call Center

Using knowledge management to fix agents' pain points - Farsi Call Center | Farsi Call Center News and features | Scoop.it
A survey reveals that call center agents are having a hard time finding the right answers to customers' questions. Knowledge management can help solve this.
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Improving customer service through cultural sensitivity - Farsi Call Center

Improving customer service through cultural sensitivity - Farsi Call Center | Farsi Call Center News and features | Scoop.it
Here's how cultural sensitivity improves customer service and inspire brand loyalty among your Farsi-speaking consumers.
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4 Elements of a bilingual customer service strategy - Farsi Call Center

4 Elements of a bilingual customer service strategy - Farsi Call Center | Farsi Call Center News and features | Scoop.it
Adopting a new customer service language can be challenging. Here are the four elements you need to consider in creating a new strategy.
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How can call center agents sound sincere on the phone? - Farsi Call Center

How can call center agents sound sincere on the phone? - Farsi Call Center | Farsi Call Center News and features | Scoop.it
Call center agents who sound robotic on the phone are a major peeve for customers. Make them sound authentic and personable using these tips.
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Top 5 performance management tools for call centers - Farsi Call Center

Top 5 performance management tools for call centers - Farsi Call Center | Farsi Call Center News and features | Scoop.it
Performance management can be an overwhelming task for BPO companies. Find out if your call center uses these five tools for enhancing productivity.
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Is your bilingual call center prepared for business disruptions? - Farsi Call Center

Is your bilingual call center prepared for business disruptions? - Farsi Call Center | Farsi Call Center News and features | Scoop.it
Consult this checklist to make sure that your bilingual call center can still function in the middle of emergency situations.
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Go over the following checklist to make sure that your outsourcing provider can commit to nonstop, high-quality customer service.
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5 Ways your call center can improve first contact resolution - Farsi Call Center

5 Ways your call center can improve first contact resolution - Farsi Call Center | Farsi Call Center News and features | Scoop.it
FCR rates is an ingredient to a solid customer experience, brand loyalty, and a favorable call center reputation.
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Call handling 101: Effective rapport-building tips for call center agents - Farsi Call Center

Call handling 101: Effective rapport-building tips for call center agents - Farsi Call Center | Farsi Call Center News and features | Scoop.it
With the right call handling techniques, call center agents can be effective in establishing rapport.
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5 Traits to look for before outsourcing services to a BPO firm - Farsi Call Center

5 Traits to look for before outsourcing services to a BPO firm - Farsi Call Center | Farsi Call Center News and features | Scoop.it
Consider these five factors when looking for the right outsourcing services provider for your business.
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What makes a Farsi call center trustworthy?

What makes a Farsi call center trustworthy? | Farsi Call Center News and features | Scoop.it
Here’s a smart way of establishing the criteria that you will be using in selecting your outsourcing partner.
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How outsourcing to a Farsi call center impacts growth

How outsourcing to a Farsi call center impacts growth | Farsi Call Center News and features | Scoop.it
How can outsourcing to a Farsi call center help your business? It empowere you to give customer service that exactly meets your customers’ expectations.
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Things to look for when sorting call center job applications - Farsi Call Center

Things to look for when sorting call center job applications - Farsi Call Center | Farsi Call Center News and features | Scoop.it
Knowing which qualities to search for when hiring call center agents is crucial in finding exceptional new hires.
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5 Tips for your agents' virtual classroom training - Farsi Call Center

5 Tips for your agents' virtual classroom training - Farsi Call Center | Farsi Call Center News and features | Scoop.it
Follow these tips for a successful virtual classroom training session with your outsourced bilingual call center agents.
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What skills must your bilingual call center agents have? - Farsi Call Center

What skills must your bilingual call center agents have? - Farsi Call Center | Farsi Call Center News and features | Scoop.it
To exceed the expectations of customers and convince them to stay loyal to your brand, your bilingual call center agents must have these skills.
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Call flow techniques your bilingual call center must practice - Farsi Call Center

Call flow techniques your bilingual call center must practice - Farsi Call Center | Farsi Call Center News and features | Scoop.it
Improve customer service management using these three call flow techniques that make transactions faster and smoother.
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Is your firm ready for customer service outsourcing? - Farsi Call Center

Is your firm ready for customer service outsourcing? - Farsi Call Center | Farsi Call Center News and features | Scoop.it
Ask yourself these four questions before entrusting your customer service to a bilingual call center.
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4 Qualities of a customer-centric call center service - Farsi Call Center

4 Qualities of a customer-centric call center service - Farsi Call Center | Farsi Call Center News and features | Scoop.it
Is your call center customer-centric? Here are the 4 qualities that define a people-focused service and some tips that you may adopt.
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4 Tips for making the most of call center gamification - Farsi Call Center

4 Tips for making the most of call center gamification - Farsi Call Center | Farsi Call Center News and features | Scoop.it
How can do you use call center gamification to transform your agents into highly motivated employees who can surpass productivity goals?
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3 Basics of phone etiquette for bilingual call center agents - Farsi Call Center

3 Basics of phone etiquette for bilingual call center agents - Farsi Call Center | Farsi Call Center News and features | Scoop.it
Make sure that you observe basic phone etiquette in your bilingual call center.
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How to manage your outsourced Farsi call center better - Farsi Call Center

How to manage your outsourced Farsi call center better  - Farsi Call Center | Farsi Call Center News and features | Scoop.it
If you're outsourcing your Farsi call center needs, you must make sure that your offshore workforce is being managed properly.
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Cultural Competence: Your Farsi call center's groundwork

Cultural Competence: Your Farsi call center's groundwork | Farsi Call Center News and features | Scoop.it
Culturally diverse workplaces must embrace and respect differences for them to become culturally competent.
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Why outsource Farsi call center services to the Philippines

Why outsource Farsi call center services to the Philippines | Farsi Call Center News and features | Scoop.it
Outsourcing to a bilingual call center in the Philippines is your key to interacting with the growing Farsi-speaking market.
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