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#SocialMedia: The Importance of Being Social - #infographic

#SocialMedia: The Importance of Being Social - #infographic | Entrepreuneur | Scoop.it
Social media is still a young platform when it comes to customer service. Both customers and companies are in the “figuring out” stage, where both parties are trying to understand how best to communicate with each other.

Therefore, it should come as no surprise that social media platforms have their own “rules of conduct” and “language”. Learning social media etiquette is an extremely important aspect of customer service on platforms like Twitter and Facebook. Equally as important is learning how to best manage your communications over various social media platforms.

With the right mixture of tools and a willingness to keep a tab on all conversations with customers, you can ensure that maneuvering your way around various social media channels and communicating with customers is as effective and efficient as possible.

Via Jeff Domansky
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Arnaud d'Haen's curator insight, December 9, 2014 4:06 AM

It's hard to define one common communication strategy for each and every individual online #bigpicture #proposition

Ryan Somlai's curator insight, December 10, 2014 7:39 AM

This site gives statistical evidence as to why and how social media marketing can be beneficial. Claims that as social demand for social customer care grows, so do customer expectations. It goes on to give examples of successful social media customer service examples, and also states that 86% of people have used social media for customer service at least once.

Jeanine Askew's curator insight, December 10, 2014 12:34 PM

Key Takeaway: Brands do have a place on social media.

 

Ads or messages from brands are viewed the most of Facebook and Twitter. In order for a brand to be successful on social media they need to learn proper etiquette and language to speak to consumers. Once a brand has established their presence on social media it is important to monitor their popularity on social media.

 

This actually what I want to do when I graduate. I want to create campaigns that involve social media and connect to consumers (people) on a real level. 

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#SocialMedia: The Importance of Being Social - #infographic

#SocialMedia: The Importance of Being Social - #infographic | Entrepreuneur | Scoop.it
Social media is still a young platform when it comes to customer service. Both customers and companies are in the “figuring out” stage, where both parties are trying to understand how best to communicate with each other.

Therefore, it should come as no surprise that social media platforms have their own “rules of conduct” and “language”. Learning social media etiquette is an extremely important aspect of customer service on platforms like Twitter and Facebook. Equally as important is learning how to best manage your communications over various social media platforms.

With the right mixture of tools and a willingness to keep a tab on all conversations with customers, you can ensure that maneuvering your way around various social media channels and communicating with customers is as effective and efficient as possible.

Via Jeff Domansky
more...
Arnaud d'Haen's curator insight, December 9, 2014 4:06 AM

It's hard to define one common communication strategy for each and every individual online #bigpicture #proposition

Ryan Somlai's curator insight, December 10, 2014 7:39 AM

This site gives statistical evidence as to why and how social media marketing can be beneficial. Claims that as social demand for social customer care grows, so do customer expectations. It goes on to give examples of successful social media customer service examples, and also states that 86% of people have used social media for customer service at least once.

Jeanine Askew's curator insight, December 10, 2014 12:34 PM

Key Takeaway: Brands do have a place on social media.

 

Ads or messages from brands are viewed the most of Facebook and Twitter. In order for a brand to be successful on social media they need to learn proper etiquette and language to speak to consumers. Once a brand has established their presence on social media it is important to monitor their popularity on social media.

 

This actually what I want to do when I graduate. I want to create campaigns that involve social media and connect to consumers (people) on a real level. 

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Les agriculteurs dénoncent « des contraintes de plus en plus folles » - Le Monde

Les agriculteurs dénoncent « des contraintes de plus en plus folles » - Le Monde | Entrepreuneur | Scoop.it
Dans un climat tendu par la crise autour du barrage de Sivens, la FNSEA, premier syndicat agricole, appelle à une mobilisation nationale mercredi.

Via les documentalistes des Chambres d'agriculture
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Why Your Brain Loves Good Storytelling

Why Your Brain Loves Good Storytelling | Entrepreuneur | Scoop.it
Studying the neuroscience of compelling communication.

Via Elizabeth E Charles
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Amazon.com: You're an Executive, But Are You a Leader? - Expanded and Updated: The Executive's Simple Guide to Creating, Communicating and Achieving the Vision eBook: Sonya Shelton: Kindle Store

You're an Executive, But Are You a Leader? - Expanded and Updated: The Executive's Simple Guide to Creating, Communicating and Achieving the Vision - Kindle edition by Sonya Shelton.
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How to manage a fast-growing firm

How to manage a fast-growing firm | Entrepreuneur | Scoop.it

he rapid (albeit slowing


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Geoff Riley's curator insight, October 22, 2014 3:21 PM

The rapid growth of the Chinese economy has been notable for the emergence of some globally scaled businesses such as Alibaba. In this feature from the BBC web site, Katie Hope interviews some CEOs for lessons on how to manage fast-growing businesses. Stay nimble in response to market changes seems to be at the heart of what the article is saying, especially in reacting to the shift to mobile for digital companies.

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How to Check Social Media Privacy Settings

How to Check Social Media Privacy Settings | Entrepreuneur | Scoop.it

Are you concerned about your online privacy?Have you checked the privacy settings for all of your social media platforms?Personal social media management is now more important than ever. As marketers, we’re usually out there promoting our business, yet we still need to be conscious of our privacy.In this article you’ll discover how to adjust the privacy settings on your social media sites, so you share only what you want with the people you want....


Via Jeff Domansky
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Jeff Domansky's curator insight, November 1, 2014 2:35 AM

Here's how to check your online and social media privacy settings. Useful tips. Good reading. 8/10

Marco Favero's curator insight, November 1, 2014 6:36 AM

aggiungi la tua intuizione ...

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Facebook creuse l’écart sur le trafic social

Facebook creuse l’écart sur le trafic social | Entrepreuneur | Scoop.it

D’après une étude mené par Shareaholic sur plus de 300.000 sites, Facebook représenterait en septembre 22,36% du trafic social généré. La socié


Via hypallages
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