I hate when I start to sound like a scratched record. It’s exhausting for me and I'm sure for those who have to listen to me. However, I recently found myself saying this a lot: If you’re merely pr...
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Adriana Caicedo ♥'s curator insight,
November 24, 2015 4:07 PM
11 herramientas para curar contenido #RedesSociales #SocialMedia |
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I particularly like this provocative statement:
If you’re merely providing a mediocre customer experience, then you may be better off providing a bad customer experience. Because at least if the experience is bad the customer will remember you. If you’re average… you will be forgotten. It’s that simple.
Wow! That's a wakeup slap.
We talk about social media's growing role in customer experience in a blog CIOs: The Social Call Center: http://wp.me/pYKPc-7p
And in several other posts - search here: http://smperformance.wordpress.com/?s=%22customer+service%22