Empathy in the Workplace
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Empathy in the Workplace
International News about Empathy in the Workplace - for more see CultureOfEmpathy.com
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How to Exercise Your Empathy Muscle at Work: Empathy is hailed as a corporate cure-all. But what is it and how do you build it?

How to Exercise Your Empathy Muscle at Work: Empathy is hailed as a corporate cure-all. But what is it and how do you build it? | Empathy in the Workplace | Scoop.it

It’s tempting to dismiss empathy as the latest corporate buzzword…until you look at the numbers.

 

Last year, the top 10 companies in the Global Empathy Index—blue-chip firms like Facebook, Disney and Apple—increased in value more than twice as much as the bottom 10 and generated 50 percent more earnings. The connection seems clear: Caring in business is good for the bottom line.

 

But what does it really mean to be empathetic in business? And, more importantly, how do you cultivate the kind of genuine empathy that gives you a business edge. Here’s my perspective from the front lines of a growing company.

 

What is customer empathy, anyway?


By Caren Maio 

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Why Empathy is Important in the Workplace - Craig Dowden, PhD at Imagine Your Workplace Conference 

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(Empathy @Work) The Empathic Enterprise

(Empathy @Work) The Empathic Enterprise | Empathy in the Workplace | Scoop.it

For many enterprises today, technology is quietly sabotaging the social compact that underpins internal and external success.

 

Technological innovation and relentless cost cutting have pushed the communication pendulum toward an unhealthy co-dependence with IT, eroding personal engagement, aggravating virtual distance, and undermining strategic alignment.

 

'The Empathic Enterprise' sounds the alarm around technology overload and provides a roadmap for improved partnering between humankind and machines, tracing their historical, symbiotic relationship and underlining the urgency of achieving better balance.

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(Empathy @Work) Employees don't feel employers are empathetic enough

(Empathy @Work) Employees don't feel employers are empathetic enough | Empathy in the Workplace | Scoop.it

A new survey from benefits administration tech company Businessolver shows that while 60 percent of CEOs view their organization as “empathetic,” only about a quarter of rank-and-file workers feel the same way.

The online poll of 1,840 U.S. adults found that employees and executives nevertheless agree on what constitutes an empathetic workplace...

There is also a great deal of agreement on the ways in which employers and coworkers can demonstrate respect and empathy for each other. At the top of the list is verbal acknowledgement that you are

  1. listening (76 percent),
  2. maintaining eye contact (72 percent), and
  3. showing emotion (70 percent).

 

BY JACK CRAVER

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(Empathy @Work) Empathy at Work: Why Empathy Matters in the Workplace

(Empathy @Work) Empathy at Work: Why Empathy Matters in the Workplace | Empathy in the Workplace | Scoop.it
Businessolver is excited to announce the launch of our new Workplace Empathy Monitor, which surveyed more than 1,000 CEOs, HR Professionals and Employees. This eye-opening study found that there is a gap between how empathetic leaders perceive themselves to be and how their message and action are perceived by employees.

That gap can lead to decreased satisfaction and lowered engagement levels, not to mention employee turnover and low morale. Employees want their priorities, expectations and needs to be heard and understood by their leadership, and leaders are struggling with what to do and say that shows empathy to their employees.

It turns out, there are significant bottom-line benefits to having an empathetic organization. According to Businessolver's research, employees are more likely to take - and keep - a job at an organization that they perceive to be empathetic (even if that means taking a lower paycheck). Consumers, too, are more eager to do business with an organization that they think is empathetic.
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empathy: your secret weapon in designing for the web

Nathalie Nahai empathy your secret weapon in designing for the web

 

Behind every screen sits a user waiting to be engaged

Whether you reach them or not will depend on how you make them feel more than anything else In this presentation Nathalie will explore how the primal emotional and rational systems in the brain can be used as a metaphorical model to build persuasive online experiences And show why mirror neurons and empathy.

 

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Empathy Theme of TEDx Livermore

Empathy Theme of TEDx Livermore | Empathy in the Workplace | Scoop.it
TEDxLivermore team has chosen empathy as the theme for its 2016 meeting.


Tedx will be held from 8:00 a.m. – 5:00 p.m. on June 25th at Las Positas College in Livermore. Global thought leaders, entrepreneurs, authors, artists, innovators and scientists will present their ideas on the topic: “The Economics of Empathy: Empathy as Currency for Building Community”


TEDxLivermore is supported by ReImagine Science, the Livermore Valley Chamber of Commerce, Innovation Tri-Valley, Common SciSense (Livermore), and i-GATE Innovation Hub.

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Companies Try a New Strategy: Empathy

Companies Try a New Strategy: Empathy | Empathy in the Workplace | Scoop.it
Corporate empathy may sound like an oxymoron, but more businesses are emphasizing the trait in developing managers and products. Cisco Systems Inc., Breakthru Beverage Group and Ford Motor Co., have invested in empathy training to improve management, retain employees, or guide design decisions.

Individuals who master listening and responding to others are the most successful leaders, and this skill outranks all others, concluded a study released this year by human-resources consultancy Development Dimensions International. The finding reflects assessments of more than 15,000 leaders in 18 countries. A 2011 study of 6,731 managers from 38 countries by the Center for Creative Leadership also uncovered strong performance by empathetic bosses, saying they " effectively build and maintain relationships."

About 20% of U.S. employers offer empathy training as part of management development, up significantly from a decade ago, estimates Richard S. Wellins, a DDI senior vice president. He expects that percentage will double in 10 years.
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(Empathy @Work) Companies Try a New Strategy: Empathy Training - Managers take lessons in listening; auto designers strap on an ‘empathy belly’

(Empathy @Work) Companies Try a New Strategy: Empathy Training - Managers take lessons in listening; auto designers strap on an ‘empathy belly’ | Empathy in the Workplace | Scoop.it

Corporate empathy may sound like an oxymoron, but more businesses are emphasizing the trait in developing managers and products. Cisco Systems Inc., Breakthru Beverage Group and Ford Motor Co., have invested in empathy training to improve management, retain employees, or guide design decisions.

 

EMPATHY EXERCISES
Tips for practicing empathy at work:

  1. Pay careful attention to colleagues’ emotions, not just their words
  2. Use phrases like “I hear that you’re feeling angry,” to recognize a person’s emotions without being judgmental
  3. Be authentic and sincere even when you disagree with someone’s feelings
  4. Use phrases that both acknowledge emotions and still hold employees accountable

 

By JOANN S. LUBLIN

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(Empathic Leadership) Empathy, Leadership & Performance | UC Berkeley Executive Education

InFocus podcast interview with Dr. Dacher Keltner. Dr. Keltner's research and new book, The Power Paradox, focuses on two questions. First is the biologica
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(Empathic Leadership) [Video] What role can empathy play in improving employee engagement?

(Empathic Leadership) [Video] What role can empathy play in improving employee engagement? | Empathy in the Workplace | Scoop.it
We examine the role empathy plays in improving employee engagement in this video with Amanda Wildman, Director of Emotionally-i-Fit and our former Head of Learning and Development.

 

Now empathy, if you think about that in the context of leadership development is a critical part of that:

  • Being able to manage conflict
  • To resolve challenges in the workplace
  • Identify the needs of other people
  • To be able to listen 
  • To be able to walk in their shoes

It's a really important part of emotional engagement.

 

Amanda Wildman

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(Empathic Leadership) The Importance Of Empathy In Leadership

Empathy is a must-have skill for leadership in the workplace. https://www.surepeople.com/ Devin Singh, assistant professor at Dartmouth College and previou
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(Empathic Leadership) There is no true leadership without  empathy 

(Empathic Leadership) There is no true leadership without  empathy  | Empathy in the Workplace | Scoop.it

One of the qualities that is least discussed when it comes to defining a great leader is empathy. Many other aptitudes such as determination and intelligence are often linked to leadership to the detriment of softer skills such as the one discussed in this article, namely empathy.


In simple terms, empathy means: “putting yourself in the other person’s shoes” or “seeing things through someone else’s eyes.”

A formal definition of empathy is the ability to identify and understand another’s situation, feelings, and motives. Basically, it’s our capacity to recognize the concerns the people around us have and interpret their actions accurately.

Agata Pelagia

 

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(Empathic Leadership) Oprah Winfrey Quote: “Leadership is about empathy.”

(Empathic Leadership) Oprah Winfrey Quote: “Leadership is about empathy.” | Empathy in the Workplace | Scoop.it

Oprah Winfrey Quote: 

Leadership is about empathy.

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(Empathic Leadership) Why The Empathetic Leader Is the Best Leader 

(Empathic Leadership) Why The Empathetic Leader Is the Best Leader  | Empathy in the Workplace | Scoop.it
At the core leadership is ultimately about others. It means inspiring them to take actions beyond their capabilities, leading them in a direction that is compelling and inspiring. And empathy is the foundation of those actions.


Here are six simple ways that empathy can make you into the best leader you can be:


1. Empathy creates bonds...

2. Empathy gives insight....

3. Empathy teaches presence:..

4. Empathy guides understanding:...

5. Empathy sharpens people skills...

6. Empathy cultivates better communicator...

 

- Lolly Daskal | Leadership

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(Empathic Design) Morten Rand-Hendriksen: Empathy and Acceptance in Design and Community

Working on and with the web is engaging in that most human of endeavors: Communication. Even so, it’s easy to forget that the people we interact with and those who access and interact with our creations are just that: People. Learn how to make empathy and acceptance driving forces for your interactions and designs to build great informational experiences for everyone.
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(Empathy @Work) Use Empathy to Revolutionize Your Workplace

(Empathy @Work) Use Empathy to Revolutionize Your Workplace | Empathy in the Workplace | Scoop.it

We found that the lost element – and key to an engaged, happy workforce – is empathy. And so, Businessolver spent the last year studying how empathy – or lack thereof – affects businesses. The end result is our hallmark research, the Businessolver Workplace Empathy Monitor, which we were excited to unveil yesterday at our Vision 20/16 Chicago user conference.  

Surveying more than 1,000 leaders, HR professionals, and employees, the Workplace Empathy Monitor gets to the bottom of why empathy matters in the workplace. Just a snapshot of key findings affirms our belief that change is needed:  

Only 24 percent of Americans believe that organizations are empathetic versus 60 percent of CEOs.  
31 percent of employees believe profit is all that matters to their organization, and that their organization doesn’t care about employees. 
1 in 3 employees would switch companies, for equal pay, if the other company was more empathetic. 

 

by Jon Shanahan

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(Empathic Leadership) Sensitive People Aren't Weak, They're Actually Natural-Born Leaders

(Empathic Leadership) Sensitive People Aren't Weak, They're Actually Natural-Born Leaders | Empathy in the Workplace | Scoop.it

You can’t lead without empathy. Think about the worst bosses you’ve ever had. Chances are they were egotistical, terrible at listening and deeply insecure.

They likely never exhibited compassion for others and were completely self-absorbed. Consequently, they made you miserable and worse at your job.

Ernest Hemingway once stated:
When people talk, listen completely. Most people never listen.
Great leaders are great listeners. They listen with empathy, sincerely attempting to put themselves in the other person’s shoes.


Concurrently, they build trust, alleviate discontentment and help catalyze solutions to various problems and grievances.

 

John Haltiwanger

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(Empathic Leadership) Empathy in leadership: why it really matters: Empathy in leadership helps you deal with the rain

(Empathic Leadership) Empathy in leadership: why it really matters: Empathy in leadership helps you deal with the rain | Empathy in the Workplace | Scoop.it

Empathy in leadership is one of the most important factors influencing workplaces today. A lack of empathy in leadership can have dramatic consequences for staff and teams, leading to behaviour that makes the workplace unpleasant.

Given that one of the most common reasons people leave their jobs is because of their bosses, it stands to reason that a lack of empathy in leadership may be behind many of these resignations.

Why empathy in leadership matters?...

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(Empathic Leadership) Empathy Is the Hottest Trend in Leadership

(Empathic Leadership) Empathy Is the Hottest Trend in Leadership | Empathy in the Workplace | Scoop.it

According to the consultancy Development Dimensions International, roughly 20% of employers in the U.S. now offer empathy training for managers, a sizable increase from 10 years ago, reports the Wall Street Journal.

 

Listening and responding skills outranked all others in producing the most successful leaders, according to a DDI study of more than 15,000 leaders in 18 countries released earlier this year. The 10 top performing businesses from among the 160 included in The Empathy Business’s “Global Empathy Index” generated 50% more net income per employee than the bottom 10 performers.

 

Companies are responding by including empathy training for managers, teaching listening skills rather than the old-school, hard-charging intimidation tactics preferred by some bosses.

 

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How empathy and intellectual curiosity can shape your company’s future | SmartBrief

How empathy and intellectual curiosity can shape your company’s future | SmartBrief | Empathy in the Workplace | Scoop.it

Empathy promotes positive change

Empathy’s a soft skill, but we’re not talking about warm, fuzzy feelings (though I’m known as a hugger). Teammates who communicate sincerely and authentically can navigate thorny situations like Zen masters, and humans who feel recognized are more willing to do their part

 

 One study found that people are more efficient when they see their work’s positive impacts. We issue a monthly award to employees who deliver “raving fan” service to clients and colleagues.

 

 

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Join the Empathy Trainers Association - Now Forming

Join the Empathy Trainers Association - Now Forming | Empathy in the Workplace | Scoop.it

The Association For

  1. Empathy Trainers who have similar and common interests, activities and concerns about teaching empathy.
  2. Mutual promotion of the welfare of all it’s members.
  3. Protect and advance mutual interests.
  4. Set and maintain standards.
  5. Promote social, advertising and political action to get communities, organizations, businesses and government to support empathy training programs.
  6. etc


Benefits for Members

  • Access to training curriculum from other members.
  • Share training materials and resources.
  • A directory of empathy trainers that prospective clients can access. For Clients - If you're looking for a trainer you have a place to go 
  • Offer business support and leads to members. 
  • Discussion forums listservs.
  • etc

 

Links
Join us in forming the Empathy Trainers Association.
 

Google Group for Email Discussions 
An ongoing discussion list. 

Facebook Event
Sign up and invite friends. 

Facebook Group 
Group to for  discussions on Facebook

Shared Google Doc
For shared working space.

 

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(Empathic Leadership) The Secret to Being a Better Leader: See and Hear Others

(Empathic Leadership) The Secret to Being a Better Leader: See and Hear Others | Empathy in the Workplace | Scoop.it
Stop making this about you.

 

Team members led by empathetic managers — who listen, hear, and take in what others think and feel — work in more productive, innovative, and satisfying ways.

 

Empathy leads to power for many reasons. People who attend to others carefully are better able to resolve conflicts, and negotiate in ways that yield better outcomes for the parties involved. Empathy enables people to handle the stresses of social living better. For example, in one study, simply labeling an angry expression with the word anger — the most rudimentary act of empathy — reduced the activation of stress-related regions of the brain usually amped up by perceiving others’ anger.

 

Perhaps most important, carefully attending to others’ emotions conveys respect: People feel esteemed when they are heard and understood by others, and are more willing to be influenced by such people.

 

 By Dacher Keltner

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(Empathic Leadersip) Enhance Morale and Increase Workplace Productivity

Benefits of becoming an Empathic Leader:

  • Create a Compassionate Work Environment 
  • Get a 50% Increase in Productivity 
  •  Inspire your Employees to Perform Exceptionally Well 
  • Transform from being a mission-focused leader to a people focused leader who get results
  • Replace dominance with Empathy 
  • Create a Successful Team and Organization

 

 

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5 Surprising Reasons Compassion Is a Competitive Advantage

5 Surprising Reasons Compassion Is a Competitive Advantage | Empathy in the Workplace | Scoop.it

Here are five reasons to take a hard look at whether compassion is a missing ingredient in realizing your strategic competitive advantage:

  1. Compassion provides the lynchpin in high-quality service and brand loyalty...
  2. Compassion heightens employee engagement and commitment...
  3.  Compassion helps recruit talented people...
  4. Compassion fuels learning and innovation...
  5. Compassion fosters adaptability and change...

 

Monica Worline is a teacher, writer, and scholar 

Jane Dutton is the Robert L. Kahn Distinguished University Professor of Business Administration and Psychology at the Ross School of Business, University of Michigan,

 

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