Empathy in the Workplace
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Empathy in the Workplace
International News about Empathy in the Workplace - for more see CultureOfEmpathy.com
Curated by Edwin Rutsch
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(Empathic Leadership) Why Empathy is Vital to Building Both a Lasting Business and a Great Company  And without it, you can’t be a great leader.

(Empathic Leadership) Why Empathy is Vital to Building Both a Lasting Business and a Great Company  And without it, you can’t be a great leader. | Empathy in the Workplace | Scoop.it

And without it, you can’t be a great leader.

As I wrote in a previous post, while traditionally viewed as a feminine trait—a weakness, even—empathy has now emerged as a critical leadership strength. Sure, there are some really great minds out there, great thinkers who are renowned for what they do, but without empathy, they’re not great leaders. Great leaders know when to lean someone into their strengths, and when to help alleviate or manage their challenges. And that requires an understanding of where that person is coming from. That requires empathy.

 

Without empathy, you can’t fully meet the needs of your customers.

 

Embracing empathy is not without its challenges, but the result is worth it.


by
Julia Hartz, CEO and Co-Founder of Eventbrite

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Tom Wojick's curator insight, March 15, 2018 1:13 PM

The 6 Seconds model of EQ highlights the pursuit of Give Yourself - What is my empathic and principled Choice? 

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(Empathic Leadership) How Empathetic Should A Servant Leader Be?

(Empathic Leadership) How Empathetic Should A Servant Leader Be? | Empathy in the Workplace | Scoop.it

The servant leader knows empathy is one of the twelve characteristics of servant leadership.

 

Obviously, when leading from the heart, as is the intent of a serving leader, one has to exercise extreme patience, compassion, and understanding in their day-to-day interaction with others.

Be that as it may, just how empathetic should one be in their daily efforts of making a difference in the lives of those whom they are leading?

How much empathy is necessary from a servant leader?

Until I was asked these questions by an interviewing school principal, I admit I had not given much thought to this important characteristic.

 

by David McCuistion

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Learning empathy an antidote to a toxic workplace  

Learning empathy an antidote to a toxic workplace   | Empathy in the Workplace | Scoop.it
The good news is that empathy can be learned and it’s not time consuming. In fact, it saves many hours that are currently being wasted stewing at our desks or on back channel griping. It also creates a more positive work environment, increases efficiencies and improves productivity. Training in empathy is an investment well worth making, something now referred to as ROR — return on relationships.

The steps to learning empathy are neither huge nor complicated. For instance: How many people are aware that an email that starts with a greeting, instead of a demand, makes the recipient far more responsive?
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(Empathic Leadership) How Important Is Empathy To Successful Management?

(Empathic Leadership) How Important Is Empathy To Successful Management? | Empathy in the Workplace | Scoop.it

Research indicates empathy is a valuable management attribute. Yet only 40% of managers are "proficient or strong" at it.

 

The research, from DDI, found that empathy (the ability to understand and share the feelings of another) is a  "critical driver of overall performance" for management.

 

In the study, "listening and responding with empathy" was highly correlated with key management skills including coaching, engaging, and making sound decisions, as well as overall performance.

 

Despite this importance, the study also concluded that only "40% of frontline leaders" were "proficient or strong in empathy."

In short, there was a substantive gap between a valuable management attribute and the common possession of that attribute.

 

Victor Lipman
FEB 24, 2018 

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(Empathic Marketing) New research: Empathy and solving buying problems

(Empathic Marketing) New research: Empathy and solving buying problems | Empathy in the Workplace | Scoop.it

According to Adamson, “empathy” is the one word that matters most to sales [and marketing] success.

Does empathy capture everything your book, The Challenger Customer, is about?


Brent: The idea that empathy is the core principle of the entire book The Challenger Customer, I admit, is more of a personal opinion based on all of our research.

You’ll notice the word doesn’t appear anywhere in the proper book. It’s only in the acknowledgments where I made just a little blurb at the very back (a short note to my daughters). And I used the word empathy there.

 

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Microsoft CEO Satya Nadella: How Empathy Sparks Innovation

Microsoft CEO Satya Nadella: How Empathy Sparks Innovation | Empathy in the Workplace | Scoop.it
In addition to confidence, a CEO must have empathy, Nadella said. This is a quality one doesn’t typically see on a list of top CEO character traits. But in Nadella’s view, empathy is, among other things, a key source of business innovation.

 

He said that although many regard it as a “soft skill,” not especially relevant to the “hard work of business,” it is a wellspring for innovation, since innovation comes from one’s ability to grasp customers’ unmet, unarticulated needs

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(Empathy at Work) A $600 Billion Employee Engagement Problem Solved: Empathy

(Empathy at Work) A $600 Billion Employee Engagement Problem Solved: Empathy | Empathy in the Workplace | Scoop.it
 

 There’s no denying, $600 billion in lost productivity is a big number. The way to fight this is with empathy. According to Shanahan, a culture that fosters empathyin the workplace is one of the best ways to create an engaged workforce that combats the loss of productivity and more.

 

 

According to the 2017 Businessolver Workplace Empathy Monitor:

  • The majority (85 percent) of employees agree that empathy is often undervalued by their employer.
  • Almost one-third of employees (30 percent) don’t feel the company they work for is empathetic, and about half (51 percent) feel that organizations and companies as a whole are not empathetic.
  • Just over one-third of employees (37 percent) believe their company doesn’t keep up when it comes to empathy. And specifically, women (45 percent) are more likely to feel this way than men.
  • Six out of 10 employees (60 percent) would be willing to take slightly less pay if their employer showed empathy, and 78 percent of employees would leave an employer for equal pay if the other company was empathetic.
  • Over three-fourths (77 percent) of employees would be willing to work longer hours for an empathetic employer.
  • A lack of empathy could cause more employee turnover as 72 percent of employees would consider leaving their current company if they displayed less empathy. Millennials (78 percent) are more likely than Boomers (66 percent) to consider this.

 

Shep Hyken ,

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(Empathy at Work) HubSpot: How We Fixed a Critical Bug in HubSpot's Culture Code: "That value is: empathy."

(Empathy at Work) HubSpot: How We Fixed a Critical Bug in HubSpot's Culture Code: "That value is: empathy." | Empathy in the Workplace | Scoop.it

That value is: empathy.

The very essence of being "inbound-y" is to be empathetic. To not only see things from the other person's perspective, but to approach things from that person's perspective. When I think of some of the mistakes I've made in hiring, the person wasn't very empathetic. They weren't selfless. Empathy was notably absent.

In this day and age, I think empathy is more important than ever. As we scale our company, what will differentiate us in the future is what has differentiated us in the past: We fundamentally care about our customers and each other...


So, in hopes of making empathy a core value, up-front-and-center, I proposed replacing ‘Effective’ with ‘Empathy’ in HEART. By sharing the idea on HubSpot’s internal Wiki and encouraging employees to share their feedback, HubSpotters confirmed that ‘Empathy’ was the right move. We also got some strong ideas for future revisions to the deck to make sure we don’t lose ‘effectiveness’ completely. (I think Flora on our Sales Engineering team put it best in her Wiki comment, “People are more likely to bring their authentic selves to work if they know their co-workers are accepting and empathetic. That in turn will build the environment where people can be the most effective!”)

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(Empathy at Work) HubSpot:  This Is How Hubspot Trains Its Employees To Be More Empathetic

(Empathy at Work) HubSpot:  This Is How Hubspot Trains Its Employees To Be More Empathetic | Empathy in the Workplace | Scoop.it

Just like building muscle at the gym, it’s uncomfortable and a little painful. But the results are worth it.

 

 So here at HubSpot, we’ve put in place a training regimen to help everyone on our teams flex their empathy muscles.

Here’s how.

  • START BY MEETING PEOPLE WHERE THEY ARE
  • ENCOURAGE EMPLOYEES TO TELL PERSONAL STORIES
    It’s not easy to train one person to be more empathetic, and it’s even more difficult to do the same for 2,000 coworkers across seven global offices. As we contemplated empathy building at scale, we decided to host “Humans of HubSpot,” a live storytelling show focused on sharing personal anecdotes, which conventional office settings might not always leave room for.
  • LET YOUR TEAM WORK REMOTELY FOR A WEEK
  • ASK YOUR EMPLOYEES TO DO A LAP IN THEIR COLLEAGUES’ SHOES
  • HAVE EXECS DO OTHER EMPLOYEE’S JOBS FOR A DAY

 

Caroline Cotto

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(Empathic Leadership) Empathy: A Major Skillset In Demand For Leader

(Empathic Leadership) Empathy: A Major Skillset In Demand For Leader | Empathy in the Workplace | Scoop.it

How do you learn to be more empathetic? I have developed what I call the Empathy Self Audit. It is a way to assess your empathy and do some self-reflection in this area. Ask yourself the following:

  • Are you aware of how others are feeling?
  • Do you try to avoid hurting the feelings of others?
  • Do you respect the way others feel, or do you put them down or tease them?

  •  

    Do you care about the feelings of others?

  •  

    Does the display of strong emotions bother you, or do you understand and appreciate what they are experiencing?

  • .............

 

Learning the skill of empathy is in demand, and working with an executive coach can speed up the process. If you are not aware of your own emotional state, then your emotional self-expression will be weak as well. To begin this journey, I suggest taking an emotional intelligence assessment to discover your skill gaps. Your success as a leader is dependent on developing empathy and self-awareness.

 

Melinda Fouts, Ph.D.

, is an international executive coach.

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(Empathic Marketing) Empathy and solving buying problems

(Empathic Marketing) Empathy and solving buying problems | Empathy in the Workplace | Scoop.it
Most of us are solving sales and marketing problems. But instead, we need focus on solving customer buying problems with empathy. Why?

 

Because buying is harder today than ever been. You need to think about what your customer is thinking/feeling. According to Brent Adamson, Principal Executive Advisor, Gartner, 'empathy' is the one word that matters most to sales success.

 

This is part two of my interview with Brent Adamson (@brentadamson), co-author of The Challenger Sale and The Challenger Customer. You can read part one here: New research: Boost organic growth from current customers Does empathy capture everything your book, The Challenger

 

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(Empathic Leadership)What Does Empathy Look like in Everyday Leadership?

(Empathic Leadership)What Does Empathy Look like in Everyday Leadership? | Empathy in the Workplace | Scoop.it
“When you show deep empathy toward others, their defensive energy goes down, and positive energy replaces it. That’s when you can get more creative in solving problems.” – Stephen Covey

 

Empathy allows us to help set others up for success. Everyone struggles, faces obstacles, and feels excluded on occasion. Everyday leaders create an environment of inclusion and support where every member of the team can succeed. Through their empathy, everyday leaders make an impact on the lives of those around them.

 

Liz Stincelli is passionate about recognizing and inspiring the leader in each of us.  

FEBRUARY 9TH, 2018

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Lars Dalgaard leaves Andreessen Horowitz to form new venture

Lars Dalgaard leaves Andreessen Horowitz to form new venture | Empathy in the Workplace | Scoop.it

The new fund, which he is tentatively calling Luv Ventures, will invest in "extraordinary companies that will literally revolutionize the world." He named synthetic biology, food and enterprise software as areas of interest.

But the main focus will be connecting with CEOs and helping them learn empathetic leadership.

 

But empathetic leadership isn't only better for society, it's better business."

Dalgaard insists that CEOs can't understand how to sell products if they don't understand how to speak the language of their customers.

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(Empathic Marketing) Empathy Is the Key To Great Marketing Campaigns

(Empathic Marketing) Empathy Is the Key To Great Marketing Campaigns | Empathy in the Workplace | Scoop.it

  The first step in creating those bonds is harvesting the empathy that naturally blooms within us and channeling that into empathetic marketing campaigns.

 

My ultimate marketing goal is to break down barriers and speak to the largest, most diverse audience possible. Empathy is the proverbial yellow brick road on that quest. If people can empathize with one another, then they can coalesce around a core message, a shared set of values and a sense of oneness.

 

Abhilash Patel

 

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"Empathic Leadership" with Billie Whitehouse & Dr. Robert Gore by The Applied Empathy Podcast

For May's discussion Empathic Leadership: The Art of Listening and Being Heard, Sub Rosa's Michael Ventura spoke with Billie Whitehouse, Co-founder of the socially driven, wearable technology company Wearable Experiments.

They were joined by Dr. Robert Gore, a Brooklyn-based, emergency-medicine physician and Executive Director of the Kings Against Violence Initiative.
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(Empathic Leadership) Empathy Is a Key to Successful Management

(Empathic Leadership) Empathy Is a Key to Successful Management | Empathy in the Workplace | Scoop.it

How important is empathy to successful management? Very important, according to one study on the topic.

The research, from DDI, found that empathy (the ability to understand and share the feelings of another) is a  "critical driver of overall performance" for management.

In the study, "listening and responding with empathy" was highly correlated with key management skills including coaching, engaging, and making sound decisions, as well as overall performance.

Despite this importance, the study also concluded that only "40% of frontline leaders" were "proficient or strong in empathy."

 

 
Mar 2, 2018
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(Empathic Marketing) markempa

(Empathic Marketing) markempa | Empathy in the Workplace | Scoop.it

What we do
markempa is a consulting and training company that helps you attract, convert, and win more customers with empathy-based marketing.

Let us help you create more emotionally-resonant messaging to inspire action and increase conversion. 

What does markempa mean?

Our name is the combination of marketing with empathy. We believe marketing starts with empathy because it gives you the intuition to understand what customers want, how you can help them get it, and connect in a way that inspires action.

The EMPATH Method

The EMPATH Method is how we help you use applied empathy to understand customer motivation and inspire action. It includes the following steps:  

1. Empathy Index
2. Map customer motivation
3. Put insights together
4. Action plan and test
5. Transfer insights 
6. Help it along

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The Surprising Secret Of Microsoft's Financial Success

The Surprising Secret Of Microsoft's Financial Success | Empathy in the Workplace | Scoop.it
Why does Microsoft continue to be the world’s largest developer of software by annual revenue? Is it because it has highly knowledgeable software engineers? No; all of its competitors do also. Is it because its marketing department is superb? No; that's the case with many of its competitors too. The secret of Microsoft’s continued success is the compassion of its CEO, Satya Nadella.

 

As Nadella told CBS Sunday Morning’s David Pogue, compassion is a crucial component of business. "We are in the business of basically meeting unmet, unarticulated needs of customers," Nadella said. "And there's no way you're going to be able to get that consistently right if you don't have that deep sense of empathy, or being able to see what others are seeing."

 

Bruce Weinstein 

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Microsoft CEO Satya Nadella attributes his success to this one trait

Microsoft CEO Satya Nadella attributes his success to this one trait | Empathy in the Workplace | Scoop.it
Empathy is crucial not only to personal success but also in business, says the Microsoft CEO.

"Most people think empathy is just something that you reserve for your life and your family and your friends, but the reality is that it's an existential priority of a business," Nadella told Bloomberg in 2017. "I think empathy is core to innovation and life's experience."
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(Empathy at Work) How Important Is Empathy To Successful Management?

(Empathy at Work) How Important Is Empathy To Successful Management? | Empathy in the Workplace | Scoop.it
Research indicates empathy is a valuable management attribute. Yet only 40% of managers are "proficient or strong" at it.

 

Very important, according to one solid study on the topic. The research, from DDI, found that empathy (the ability to understand and share the feelings of another) is a  "critical driver of overall performance" for management.

 

In the study, "listening and responding with empathy" was highly correlated with key management skills including coaching, engaging, and making sound decisions, as well as overall performance.

 

Despite this importance, the study also concluded that only "40% of frontline leaders" were "proficient or strong in empathy.

 

Victor Lipman 

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(Empathy at Work) HubSpot: How Sharing Secrets Helped Us Build a More Empathetic Company

(Empathy at Work) HubSpot: How Sharing Secrets Helped Us Build a More Empathetic Company | Empathy in the Workplace | Scoop.it
We recently found ourselves contemplating this question: If building empathy is a business priority, how do we cultivate empathy and understanding amongst nearly two thousand co-workers across seven global offices? How do we strengthen the empathy muscles of our employees?

Our answer was to host a live storytelling show called Humans of HubSpot.

Modeled after NPR’s The Moth, Humans of HubSpot featured eleven HubSpot employees from across our offices telling personal stories on the theme of “identity.”

 

 Written by Caroline Cott

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(Empathic Leadership) Empathy: A Major Skillset In Demand For Leader

(Empathic Leadership) Empathy: A Major Skillset In Demand For Leader | Empathy in the Workplace | Scoop.it

How do you learn to be more empathetic? I have developed what I call the Empathy Self Audit. It is a way to assess your empathy and do some self-reflection in this area. Ask yourself the following:

  • Are you aware of how others are feeling?
  • Do you try to avoid hurting the feelings of others?
  • Do you respect the way others feel, or do you put them down or tease them?

  •  

    Do you care about the feelings of others?

  •  

    Does the display of strong emotions bother you, or do you understand and appreciate what they are experiencing?

  • .............

 

Learning the skill of empathy is in demand, and working with an executive coach can speed up the process. If you are not aware of your own emotional state, then your emotional self-expression will be weak as well. To begin this journey, I suggest taking an emotional intelligence assessment to discover your skill gaps. Your success as a leader is dependent on developing empathy and self-awareness.

 

Melinda Fouts, Ph.D.

, is an international executive coach.

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(Empathic Leadership) Leading with Empathy: Why It’s More Important Than Ever

(Empathic Leadership) Leading with Empathy: Why It’s More Important Than Ever | Empathy in the Workplace | Scoop.it

4 ways to be more empathetic
So, here’s what can you can do to be more empathetic toward your employees:

Check yourself first: Since you as a leader are role modeling empathetic behaviors, you need to understand your own empathy levels. What are you strong at? What are your own empathy deficits? “It’s really important that you have that self-awareness since that translates to the rest of the organization,” says Parmar...

Take time for face time:..
Find the commonality: ..
Identify the trouble spots: ..

Lynn Varacalli Cavanaugh

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(Empathy at Work) Why diversity programmes should be ditched in the workplace

(Empathy at Work) Why diversity programmes should be ditched in the workplace | Empathy in the Workplace | Scoop.it
Belinda Parmar argues that boosting diversity means ditching diversity programmes.

 

Empathy is also an easier sell than diversity – it taps into our innate desire to want to play fairly and be treated fairly. This means that companies are far more open to the message, and willing to commit budgets to ensure programmes are sustainable.

 

Diversity’s weakness is that it emphasises otherness. It might champion the other, it might even acclaim, praise and extol the other, but the other always remains just that: other. And in this increasingly polarised society otherness has become an extremely fragile currency.

 

 Belinda Parmar 
Founder, The Empathy Business

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(Empathic Leadership) (Against Empathy) Is Empathy A Bad Decision-Making Guide For Leaders?  

(Empathic Leadership) (Against Empathy) Is Empathy A Bad Decision-Making Guide For Leaders?   | Empathy in the Workplace | Scoop.it
Emotional empathy vs rational compassion
You have made an emotional connection with the case, rather than a rational choice. You’ve also just moved a number of other terminally-ill kids down the list, because they remain anonymous to you.

Such an experiment and its results are cited in the latest book from Yale psychologist Paul Bloom. Against Empathy: The Case for Rational Compassion closely examines the limitations and dangers of empathy when it comes to making moral choices.

Referencing numerous studies, experiments and anecdotes, the book suggests there are better ways that can increase our chances of making the right decision rather than choosing a course of action because it tugs at our heartstrings.
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