Empathy in the Workplace
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Empathy in the Workplace
International News about Empathy in the Workplace - for more see CultureOfEmpathy.com
Curated by Edwin Rutsch
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2017 Workplace Empathy Monitor | Executive Summary | Businessolver

 
https://info.businessolver.com/hubfs/businessolver-workplace-empathy-monitor-2017.pdf

 

Businessolver’s second annual Workplace Empathy Monitor studied nearly 2,000 U.S. employees, HR professionals and CEOs to evaluate the state of empathy in American workplaces. And what we found was scary: Despite the big business benefits of empathy, employees and employers alike say their organizations just aren’t empathetic. 

Download Businessolver’s full Workplace Empathy Monitor to learn more. In this report, you’ll learn:

The current state of empathy in U.S. businesses, and why empathy is critical to bottom-line success
How senior leadership and employees differ in their perception of empathy and empathetic behaviors
Why empathy is critical in multigenerational workforces
The behaviors – and benefits – that exhibit empathy
And more!

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State of Workplace Empathy

State of Workplace Empathy | Empathy in the Workplace | Scoop.it
Empathy has solidified its position as a core workplace value that impacts culture, innovation, productivity, and profit


Eighty-seven percent of CEOs believe a company’s financial performance is tied to empathy in the workplace, as do 79 percent of HR professionals. Eight in 10 employees, HR professionals, and CEOs agree an empathetic workplace has a positive impact on business performance. In fact, majorities in all demographics of employees responded that empathy motivates workers and increases productivity.

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What Marketers Should Know About Artificial Empathy

What Marketers Should Know About Artificial Empathy | Empathy in the Workplace | Scoop.it
What Is Artificial Empathy?
Artificial empathy isn’t quite robots with feelings, but its goal is to detect and respond to human emotions. It is distinct from, but related to, artificial intelligence: You can think of artificial intelligence as the umbrella tech that encompasses many different branches of development, including artificial empathy.

Many people at the forefront of artificial empathy believe it’s a crucial step in the evolution of artificial intelligence, not just for creating a fully intelligent robot, but also for people to have greater acceptance of such robots.

But even without the physical form most of us associate with robots, artificial empathy is being woven into everyday life already, like automotive systems in your car and apps on your phone.
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'Feminine' Leadership: Why More Men Should Practice Empathy In The Workplace

'Feminine' Leadership: Why More Men Should Practice Empathy In The Workplace | Empathy in the Workplace | Scoop.it
People need to feel a deeper sense of belonging, where they feel that they matter and that there’s someone at work who cares about them.

 

When we think about those historical communities we mentioned earlier, we see that those existed in a time when, traditionally, there was more empathy. There was more emphasis on thinking about others, about family, and a greater sense of love.

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Why Compassion in the Workplace is a Competitive Advantage

Why Compassion in the Workplace is a Competitive Advantage | Empathy in the Workplace | Scoop.it
When did compassion in the workplace get so big, and is it sustainable?
There have always been companies that have operated with compassion and care as guiding principles. When exactly these practices became part of the much bigger conversation they are today is harder to pin down.

 

No doubt technology and social media played a big part in the transition. Regardless of whether people wanted it or not, the internet lifted the veil and gave transparency to the ways many companies operate. Good leadership and bad leadership were brought to light in equal measure, and organizations were forced to manage how internal operations looked to the outside world.

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(Empathic Leadership) 8 motivational quotes that show empathy is the key to great leadership

(Empathic Leadership) 8 motivational quotes that show empathy is the key to great leadership | Empathy in the Workplace | Scoop.it
As these motivational quotes show, being truly empathetic can be the key to unlocking the secrets to being a great leader.

 

The most powerful tool that determines a leader’s success is his/her ability to empathise. It is the tool that inspires and motivates people to believe and follow someone, to pledge their loyalty and their trust.

 

The ability to recognise and share the feelings of others is what differentiates a good leader from a great one. Whether leading a small startup team, a big multinational, or a country, the emotional connect is the key to the leader’s success. Here are some inspirational quotes that show how successful leadership is about the heart, and not just the mind:

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Social entrepreneurship is rooted in empathy

Social entrepreneurship is rooted in empathy | Empathy in the Workplace | Scoop.it

Philosophers have long wrestled with the word empathy as early as in Greek antiquities. During their day, some have proposed that the abstract concept has an association with gaining knowledge, a prized pursuit for these wisdom lovers. Hence, the amount of time and attention some philosophers have put on learning the science behind empathy.

Only recently has the concept been highlighted as a factor influencing social entrepreneurs. A social enterprise, after all, aims to strike a balance between doing business and improving the social and environmental conditions in their community. Several studies have suggested that emphatic people ponder more on what they can contribute to social change rather than count their margins. Empathy, then, could be the driving force behind social entrepreneurs to give the unprivileged access to opportunities and solutions to their problems.

“We have long known that empathy plays a big part in social entrepreneurship, especially in comparison to traditional entrepreneurship, which tends to have a self-oriented motivation,” said Dr. Elisa Alt, co-author of a study published in the Journal of Business Venturing. Dr. Alt is also a senior lecturer in Strategy and Planning at Anglia Ruskin University.

 

Sharon Harris

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One Doctor’s ‘Empathy Project’ Helps Him Get To Know Patients Beyond Their Charts | 90.5 WESA

One Doctor’s ‘Empathy Project’ Helps Him Get To Know Patients Beyond Their Charts | 90.5 WESA | Empathy in the Workplace | Scoop.it
Dr. Howard Grill, a cardiologist with Excela Health, is the creator the Empathy Project. Last year, as part of the project, he started taking portrait photographs of willing patients and recording short interviews, where the participants share pieces of their life story — like where they were born, or what they did for work.

"I wanted to try to find out what makes some of the patients tick, and what their stories are," said Grill. "And I think that’s something that would help myself and other doctors relate to our patients in a better way."
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(Empathic Leadership) Empathy Is The New Black 

(Empathic Leadership) Empathy Is The New Black  | Empathy in the Workplace | Scoop.it
Why is empathy a critical leadership skill?

1.Empathy encourages dialogue and connection between leaders and employees. It is an opportunity for leaders to build trust and develop authentic relationships with the employees that they lead. “The path to gaining respect is paved with knowledge and empathy” – Evan Brown

2.Through empathy, leaders will gain a greater awareness and understanding of the needs of their employees – what drives them, what motivates them, and what they value most. If leaders understand their what motivates their employees, how they want to be treated, what is important to them – personally and professionally, leaders will be in a better position to guide, inspire and motivate their employees and teams.

3.Empathy creates an opportunity for leaders to see, hear, understand and explore problems through the employee’s eyes. It is a further opportunity for leaders to remove barriers or help employees to navigate challenging situations.

4.In negotiations, empathy helps you to understand what motivates the other side – understanding what drives the other side, what’s less important to them and why is key to determining which concessions to make and where to hold your ground. Using empathy can lead to win-win outcomes in negotiations.

5.Empathetic leaders are viewed as better performers. When researchers at the Centre for Creative Leadership looked at a sample of over 6,700 leaders from 38 countries they found that “empathy is positively related to job performance. Managers who show more empathy toward direct reports are viewed as better performers in their job by their bosses.”

Saira Gangji

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(Empathic Leadership) Emotional Empathy and Cognitive Empathy |  Teleos Leadership Institute

(Empathic Leadership) Emotional Empathy and Cognitive Empathy |  Teleos Leadership Institute | Empathy in the Workplace | Scoop.it
In leadership literature, empathy is an ability to recognize a broad spectrum of emotional signals, allowing leaders to feel the unspoken emotions of other individuals or groups. For this reason, empathic leaders are capable of working with individuals from diverse personal and cultural backgrounds.[2]

Empathy provides a foundation for guiding our behaviors toward others. There are two distinct kinds of empathy in the human experience: emotional empathy and cognitive empathy:[3]

Emotional empathy, also called affective empathy or primitive empathy, is the subjective state resulting from emotional contagion. It is our automatic drive to respond appropriately to another’s emotions. This kind of empathy happens automatically, and often unconsciously. It has also been referred to as the vicarious sharing of emotions.


Cognitive empathy is the largely conscious drive to recognize accurately and understand another’s emotional state. Sometimes we call this kind of empathy “perspective taking.”

 

 

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(Empathic Marketing) Empathy Is the Key To Great Marketing Campaigns

(Empathic Marketing) Empathy Is the Key To Great Marketing Campaigns | Empathy in the Workplace | Scoop.it

  The first step in creating those bonds is harvesting the empathy that naturally blooms within us and channeling that into empathetic marketing campaigns.

 

My ultimate marketing goal is to break down barriers and speak to the largest, most diverse audience possible. Empathy is the proverbial yellow brick road on that quest. If people can empathize with one another, then they can coalesce around a core message, a shared set of values and a sense of oneness.

 

Abhilash Patel

 

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"Empathic Leadership" with Billie Whitehouse & Dr. Robert Gore by The Applied Empathy Podcast

For May's discussion Empathic Leadership: The Art of Listening and Being Heard, Sub Rosa's Michael Ventura spoke with Billie Whitehouse, Co-founder of the socially driven, wearable technology company Wearable Experiments.

They were joined by Dr. Robert Gore, a Brooklyn-based, emergency-medicine physician and Executive Director of the Kings Against Violence Initiative.
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(Empathic Leadership) Empathy Is a Key to Successful Management

(Empathic Leadership) Empathy Is a Key to Successful Management | Empathy in the Workplace | Scoop.it

How important is empathy to successful management? Very important, according to one study on the topic.

The research, from DDI, found that empathy (the ability to understand and share the feelings of another) is a  "critical driver of overall performance" for management.

In the study, "listening and responding with empathy" was highly correlated with key management skills including coaching, engaging, and making sound decisions, as well as overall performance.

Despite this importance, the study also concluded that only "40% of frontline leaders" were "proficient or strong in empathy."

 

 
Mar 2, 2018
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2017 Workplace Empathy Monitor | infographic | Businessolver

2017 Workplace Empathy Monitor | infographic | Businessolver | Empathy in the Workplace | Scoop.it
Businessolver’s second annual Workplace Empathy Monitor studied nearly 2,000 U.S. employees, HR professionals and CEOs to evaluate the state of empathy in American workplaces. And what we found was scary: Despite the big business benefits of empathy, employees and employers alike say their organizations just aren’t empathetic. 

Download Businessolver’s Workplace Empathy Monitor infographic to learn more!
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(Against Empathy) 4 ways empathy can tank your success at work

(Against Empathy) 4 ways empathy can tank your success at work | Empathy in the Workplace | Scoop.it

To be an effective leader, many managers are told to be more empathetic, which means understanding and recognizing other's perspectives and feelings. Studies also note that demonstrating empathy enhances employee engagement, boosts work performance and leads to higher job satisfaction.

It's obvious why this skill is essential to leaders — it's difficult to manage a team that you don't understand. But being empathetic has its drawbacks, according to co-authors Rasmus Hougaard and Jacqueline Carter.

In their book, "The Mind of a Leader," the authors highlight four ways empathy can lead to poor business decisions and ultimately tank your success: It can distort judgement, hamper diversity, become too narrow and lead to distress.

 

  • 1. Empathy can distort your judgement
  • 2. Empathy can hamper diversity
  • 3. Empathy can be too constricting
  • 4. Empathy can be emotionally draining
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What Role Does Empathy Play in the Modern Workplace?  

What Role Does Empathy Play in the Modern Workplace?   | Empathy in the Workplace | Scoop.it
A recent study conducted by Businessolver showed that one thing in particular greatly influences worker engagement – employer empathy. Defined as “the ability to experience and relate to the emotions or experiences of others,” empathy plays a critical role in employee happiness, engagement, and productivity.
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(Empathic Leadership) How to Be an Empathetic Leader 

(Empathic Leadership) How to Be an Empathetic Leader  | Empathy in the Workplace | Scoop.it

Cultivating empathy as a leadership skill allows you to create bonds of trust. It gives you insight into what others are feeling and thinking, and it helps you understand their reactions. At its foundation, empathy informs your decision making by sharpening your perceptions and intuition.

So, getting back to my client, here are the tips I shared with him about being empathetic without being perceived as weak:

 

  • Truly listen. Empathetic leaders don’t just listen but truly listen.
  • Don’t interrupt. Empathetic leaders know how easily distractions can affect the quality of listening. A
  • Be fully present. When an empathetic leader speaks with someone,
  • Leave judgment behind. Even when the feelings of others are in direct opposition to their own, empathetic leaders don’t judge
  • Watch body language. Empathetic leaders understand that nonverbal communication can say more about what you are thinking than any words. 
  • Encourage the quiet ones. In meetings, there are always two or three who do most of the talking.
  • Take a personal interest. Empathetic leaders have genuine curiosity about the lives of those who work for them

 

 

Lolly Daskal

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Edward Fernandez's curator insight, July 24, 2:29 PM
This can truly be achieved if we "put our feet on someone else's moccasins"... Utilizing sensibility, as the article alludes to, particularly letting go of our own agenda, and seeking first to understand, rather than to be understood, as Steven Covey suggested a few years back...
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In Defense Of Empathy: Your Most Valuable Business Skill  

In Defense Of Empathy: Your Most Valuable Business Skill   | Empathy in the Workplace | Scoop.it

For those wondering how they can build their emotional intelligence, many possess the skill already, though they may undervalue it and consequently don’t incorporate it into their everyday work life. The good news is that it’s something that can be developed. In many ways, empathy in the workplace starts with awareness. Paying attention to this skill as a leader, listening to what it tells you, and positioning yourself to better utilize this skill is very important.

 

 

When you encounter a situation, read the signs, which can mean paying attention to facial expressions and body language. Understand the situation by listening to what the other person is saying and react to the situation in a way that shows you care.

Empathy yields a power that is often underestimated and underutilized. When tapped properly, it can help you build and grow your business in ways you may never have dreamed or expected.

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(Empathic Leadership) A Project by Shannon Weber

(Empathic Leadership) A Project by Shannon Weber | Empathy in the Workplace | Scoop.it

Leading with Empathy

Leading from the heart is the true path forward for creating change. Sustaining empathy as we lead requires attention. Awareness of how you engage is your superpower. Learn a framework for leading through crisis and difficult situations. In a fast-paced and competitive world, a wise leader recognizes sustaining self in the face of conflict is not a luxury but a key to thriving.

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(Empathic Leadership) 9 Reasons Teams Love Empathetic Managers

(Empathic Leadership) 9 Reasons Teams Love Empathetic Managers | Empathy in the Workplace | Scoop.it

If we want to succeed in life or in business, we cannot do this with any depth or longevity if we’re not empathic.

 

Empathy is what gives life meaning.

It allows us to be open, and to tolerate points of view that differ greatly from our own. When we are empathic towards others, we are better equipped to understand, soothe, communicate, bond and develop long-lasting successful connections.

 

At its base, success is a function of trusting, dependable and dynamic relationships.

  • 1. They recognize feelings.
    2. They have an ethical identity.
    3. They always consider the needs of others.
  • 4. They have a moral intention.
  • 5. They're calm.
  • 6. They're kind.
  • 7. They are always thinking “us.”
  • 8. They take risks for the team.
  • 9. They have a strong desire to make a difference.

Sherrie Campbell
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Andrea Ross's curator insight, March 30, 2:48 AM

Some find it more natural to show empathy than others so this article will be good for those that struggle in this arena. It's really just being "real" isn't it and treating those as you would want to be treated? For those on the managerial/leadership journey this is worth a read. Also check out a pocket sized book "Emotional Intelligence Empathy" by Harvard Business Review - good read. 

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(Empathy at Work) The Role Of Empathy In CX And On Teams

(Empathy at Work) The Role Of Empathy In CX And On Teams | Empathy in the Workplace | Scoop.it
This opens people up to the listening and curiosity that breed empathy. Only when our daily work environment reflects this collective intuition will empathetic products and services become the norm. We, for one, look forward to that day!

Below are some great links to more deeply explore the role of empathy in CX and on teams:
  • A useful three-part model for building empathy at the product, team, and organisational levels 
  • The Empathy Index: How more human companies outdistance their competitors
  • A blog post from our archives on how to design organisations to support diversity
  • How empathy can produce breakthrough innovation – just ask ZipCar and Apple
  • Ask ‘Who Do Your Customers Want To Become’ to move beyond customer-centricity
  • An eye-opening talk by MIT’s Joy Buolamwini on how to combat bias in code and algorithms 

 

 

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(Empathic Marketing) The Importance Of Empathy In Modern Growth Marketing

(Empathic Marketing) The Importance Of Empathy In Modern Growth Marketing | Empathy in the Workplace | Scoop.it
The golden rule of marketing is this: know your audience.

Know everything about them. Know what keeps them up at night. Know their hopes, fears, dreams and ambitions. Learn the challenges they face and the tools they use to solve them. In short, empathize.

Empathy is the only way for marketers to build campaigns that resonate. If you’re not speaking an audience’s language, you’ll be ignored. No seasoned creative professional would consider this sort of research a waste of time, but creatives aren’t always in charge. Time spent getting to know an audience could be spent building creatives or analyzing campaign data. This can make it difficult to justify to managers who prioritize hard numbers like CPA, LTV, and ROAS. It’s a contrast that some may find frustrating but ultimately creates the kind of productive tensions that build successful businesses.
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(Empathic Leadership) Why Empathy is Vital to Building Both a Lasting Business and a Great Company  And without it, you can’t be a great leader.

(Empathic Leadership) Why Empathy is Vital to Building Both a Lasting Business and a Great Company  And without it, you can’t be a great leader. | Empathy in the Workplace | Scoop.it

And without it, you can’t be a great leader.

As I wrote in a previous post, while traditionally viewed as a feminine trait—a weakness, even—empathy has now emerged as a critical leadership strength. Sure, there are some really great minds out there, great thinkers who are renowned for what they do, but without empathy, they’re not great leaders. Great leaders know when to lean someone into their strengths, and when to help alleviate or manage their challenges. And that requires an understanding of where that person is coming from. That requires empathy.

 

Without empathy, you can’t fully meet the needs of your customers.

 

Embracing empathy is not without its challenges, but the result is worth it.


by
Julia Hartz, CEO and Co-Founder of Eventbrite

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Tom Wojick's curator insight, March 15, 9:13 AM

The 6 Seconds model of EQ highlights the pursuit of Give Yourself - What is my empathic and principled Choice? 

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(Empathic Leadership) How Empathetic Should A Servant Leader Be?

(Empathic Leadership) How Empathetic Should A Servant Leader Be? | Empathy in the Workplace | Scoop.it

The servant leader knows empathy is one of the twelve characteristics of servant leadership.

 

Obviously, when leading from the heart, as is the intent of a serving leader, one has to exercise extreme patience, compassion, and understanding in their day-to-day interaction with others.

Be that as it may, just how empathetic should one be in their daily efforts of making a difference in the lives of those whom they are leading?

How much empathy is necessary from a servant leader?

Until I was asked these questions by an interviewing school principal, I admit I had not given much thought to this important characteristic.

 

by David McCuistion

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Learning empathy an antidote to a toxic workplace  

Learning empathy an antidote to a toxic workplace   | Empathy in the Workplace | Scoop.it
The good news is that empathy can be learned and it’s not time consuming. In fact, it saves many hours that are currently being wasted stewing at our desks or on back channel griping. It also creates a more positive work environment, increases efficiencies and improves productivity. Training in empathy is an investment well worth making, something now referred to as ROR — return on relationships.

The steps to learning empathy are neither huge nor complicated. For instance: How many people are aware that an email that starts with a greeting, instead of a demand, makes the recipient far more responsive?
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