Empathy in the Workplace
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Design Thinking: A Better Way to Gain Empathy for Our Elderly Users | Aging2.0

Design Thinking: A Better Way to Gain Empathy for Our Elderly Users | Aging2.0 | Empathy in the Workplace | Scoop.it

Not long ago I was invited to the first Aging 2.0 event in Berlin, to speak about design thinking and our experiences in gaining empathy for older people at the HPI School of Design Thinking.


Here’s an edited version of what I said – essentially 2 easy lessons to keep in mind when designing solutions for older people. You can also check this beautiful visualisation of my talk by Giovanni Ruello.

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Empathy in the Workplace
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To Empathy Cafe Magazine Front Page

To Empathy Cafe Magazine Front Page | Empathy in the Workplace | Scoop.it

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(Empathy at Work) HubSpot: How Sharing Secrets Helped Us Build a More Empathetic Company

(Empathy at Work) HubSpot: How Sharing Secrets Helped Us Build a More Empathetic Company | Empathy in the Workplace | Scoop.it
We recently found ourselves contemplating this question: If building empathy is a business priority, how do we cultivate empathy and understanding amongst nearly two thousand co-workers across seven global offices? How do we strengthen the empathy muscles of our employees?

Our answer was to host a live storytelling show called Humans of HubSpot.

Modeled after NPR’s The Moth, Humans of HubSpot featured eleven HubSpot employees from across our offices telling personal stories on the theme of “identity.”

 

 Written by Caroline Cott

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(Empathic Leadership) Empathy: A Major Skillset In Demand For Leader

(Empathic Leadership) Empathy: A Major Skillset In Demand For Leader | Empathy in the Workplace | Scoop.it

How do you learn to be more empathetic? I have developed what I call the Empathy Self Audit. It is a way to assess your empathy and do some self-reflection in this area. Ask yourself the following:

  • Are you aware of how others are feeling?
  • Do you try to avoid hurting the feelings of others?
  • Do you respect the way others feel, or do you put them down or tease them?

  •  

    Do you care about the feelings of others?

  •  

    Does the display of strong emotions bother you, or do you understand and appreciate what they are experiencing?

  • .............

 

Learning the skill of empathy is in demand, and working with an executive coach can speed up the process. If you are not aware of your own emotional state, then your emotional self-expression will be weak as well. To begin this journey, I suggest taking an emotional intelligence assessment to discover your skill gaps. Your success as a leader is dependent on developing empathy and self-awareness.

 

Melinda Fouts, Ph.D.

, is an international executive coach.

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(Empathic Leadership) Leading with Empathy: Why It’s More Important Than Ever

(Empathic Leadership) Leading with Empathy: Why It’s More Important Than Ever | Empathy in the Workplace | Scoop.it

4 ways to be more empathetic
So, here’s what can you can do to be more empathetic toward your employees:

Check yourself first: Since you as a leader are role modeling empathetic behaviors, you need to understand your own empathy levels. What are you strong at? What are your own empathy deficits? “It’s really important that you have that self-awareness since that translates to the rest of the organization,” says Parmar...

Take time for face time:..
Find the commonality: ..
Identify the trouble spots: ..

Lynn Varacalli Cavanaugh

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(Empathy at Work) Why diversity programmes should be ditched in the workplace

(Empathy at Work) Why diversity programmes should be ditched in the workplace | Empathy in the Workplace | Scoop.it
Belinda Parmar argues that boosting diversity means ditching diversity programmes.

 

Empathy is also an easier sell than diversity – it taps into our innate desire to want to play fairly and be treated fairly. This means that companies are far more open to the message, and willing to commit budgets to ensure programmes are sustainable.

 

Diversity’s weakness is that it emphasises otherness. It might champion the other, it might even acclaim, praise and extol the other, but the other always remains just that: other. And in this increasingly polarised society otherness has become an extremely fragile currency.

 

 Belinda Parmar 
Founder, The Empathy Business

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(Empathic Leadership) (Against Empathy) Is Empathy A Bad Decision-Making Guide For Leaders?  

(Empathic Leadership) (Against Empathy) Is Empathy A Bad Decision-Making Guide For Leaders?   | Empathy in the Workplace | Scoop.it
Emotional empathy vs rational compassion
You have made an emotional connection with the case, rather than a rational choice. You’ve also just moved a number of other terminally-ill kids down the list, because they remain anonymous to you.

Such an experiment and its results are cited in the latest book from Yale psychologist Paul Bloom. Against Empathy: The Case for Rational Compassion closely examines the limitations and dangers of empathy when it comes to making moral choices.

Referencing numerous studies, experiments and anecdotes, the book suggests there are better ways that can increase our chances of making the right decision rather than choosing a course of action because it tugs at our heartstrings.
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(Empathic Leadership) The Case For Empathy (And Why Leaders Should Care)

(Empathic Leadership) The Case For Empathy (And Why Leaders Should Care) | Empathy in the Workplace | Scoop.it

The techniques we provide in our forthcoming book, The Bullseye Principle, leverage the time-honored methodology used by professional actors to collaborate, cooperate and succeed. The ability to consider the thoughts and feelings of others whose circumstances are different from our own is something every actor masters as they develop their craft. Meryl Streep once said, “An actor’s only job is to enter the lives of people who are different from us and let you feel what that feels like.”

 

.....Communication often fails because we jump to the worst possible conclusion about the other person without considering their circumstances or point of view. As you engage with your coworkers, family members or social media contacts moving forward, challenge yourself to actively listen to their concerns, without getting defensive and without judgment. Don't interrupt; simply let them speak.

 

Then ask questions to gain a deeper understanding of their feelings. Once you have established mutuality, work together to create a path forward that will provide benefit to all parties. By opening up your communication and having empathy for those around you, you will not only build trust, you will also create stronger and more lasting relationships.

 

 G. Riley Mills , Forbes Councils

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(Empathic Leadership) Why the Empathetic Leader Is the Best Leader

(Empathic Leadership) Why the Empathetic Leader Is the Best Leader | Empathy in the Workplace | Scoop.it
It’s All About Empathy
Sinek says researching his latest book has even changed the way he conducts his own life and business. “The lesson I’m learning is that I’m useless by myself. My success hinges entirely on the people I work with—the people who enlist themselves to join me in my vision. And it’s my responsibility to see that they’re working at their best capacity.”

Empathy—the ability to recognize and share other people’s feelings—is the most important instrument in a leader’s toolbox, Sinek believes. It can be expressed in the simple words, “Is everything OK?”

It’s what effective leaders ask an employee, instead of commanding “Clean out your desk” when he or she starts slacking off. It’s what you ask a client when a once-harmonious relationship gets rocky. “I really believe in quiet confrontation,” Sinek says. “If you had a good working relationship with someone and it’s suddenly gone sour, I believe in saying something like, ‘When we started we were both so excited, and it’s become really difficult now. Are you OK? What’s changed?’ ”
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(Empathy at Work) Empathy: the vital foundation for workplace success 

(Empathy at Work) Empathy: the vital foundation for workplace success  | Empathy in the Workplace | Scoop.it
Three key ways to elevate empathy
Under Nadella’s leadership, we’re using empathy to unify teams and customers by focusing on three key areas:

Listening: We all want to be heard, which is why taking the time to truly listen to each other can be such a powerful force for good. It’s much easier for office workers to be effective in their roles if they know that their voices, opinions and ideas matter. To truly change the world through technology and innovation, we must all understand the needs of those around us.


Trusting: Communicating ideas freely doesn’t always come easy in the workplace. But you’ll be amazed what teams can accomplish when they no longer worry about who gets credit for the wins––or blame for the losses, especially in competitive environments where no one wants to be wrong. That type of collective accountability can help elevate a team’s performance.


Understanding: Without asking, it can be hard to tell what kind of day someone is having. Gaining insight into the reasons for a colleague’s actions or feelings can make the difference between a productive interaction or an unproductive one. Relating to each other more closely makes for better communication and allows us to overcome barriers in new ways.

 

 

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A Touch of Business's curator insight, January 31, 6:24 PM

Empathy at Work can help you identify what your co-workers are going through and understanding helps us all cope

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(Empathic Leadership) Looking to build a career as a tech leader? Here's why empathy might help

(Empathic Leadership) Looking to build a career as a tech leader? Here's why empathy might help | Empathy in the Workplace | Scoop.it
Empathy might seem like an unnecessary skill for technology leaders, but being able to see things from another point of view can make you significantly more effective.

 

From an IT leader's perspective, at first blush, empathy might sound like a virtue deserving of one of my five-year-old daughter's favorite quips, borrowed from a recent movie: "A bunch of hippie-dippy baloney." However, empathy can make you a more effective leader, and broadly accelerate your career growth. Like many "soft skills," part of the reason empathy gets a bad rap is overly complicated interpretations of how one practices empathy. For our purposes, it's the simple ability to see the world from someone else's perspective.

By Patrick Gray
January 29, 2018,

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(Empathy at Work) Daniel Murray - Why Is Empathy Needed to Lead Change Successfully  

This talk was recorded at the Humanity in Business conference on Change Leadership in Sydney, November 2017.
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(Empathy At Work) Employee Experience Cannot Happen Unless We Embrace Empathy - Jacob Morgan 

What is Empathy and why do we need it? A lot of times we confuse empathy with sympathy. In the past organizations have been good with being sympathetic to employees, but in the future of work it is empathy, not sympathy that is crucial for organizations to have.

A lot of people confuse empathy and sympathy. Sympathy is feeling sorry for someone else’s circumstances, empathy on the other hand is the ability to understand and share the feelings of others. It means putting yourself in someone else’s shoes to not just say you feel sorry for them, but to actually imagine how hard it must be to be in that situation.
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(Empathic Leadership) Empathy in the Workplace

(Empathic Leadership) Empathy in the Workplace | Empathy in the Workplace | Scoop.it
Empathy – The Key to Leadership
 
For some time now, it has been relatively common knowledge that empathy is an essential component of strong relationships. At the same time, research shows that leadership in the workplace has become an increasingly relationship-based role, dependent largely upon your ability to really get the most out of your relationships with others. In today’s increasingly connected world, contact and communication with people from different countries, cultures, and ideologies is common as well. Leaders who have the ability to understand and empathize with others find crossing these divides to be much easier. 
 
In addition to being able to work with diverse people more easily, the empathic leader has a bunch of advantages in other ways, as well. For instance, regardless of the specific setting, it is vital to the success of any project that the people working together believe in and care about the goal towards which they are working. The empathic leader will not only show people that he cares about them, but that he believes in their endeavors and understands the rigors of the task. This last part is especially important, as a strong leader absolutely must have an acute awareness of others. They have to watch for signs of stress and fatigue, and know when their employees or co-workers need a little extra support. Lastly, empathy is a top factor psychologists look for when evaluating a person’s emotional intelligence. Emotional intelligence is, research suggests, a strong indicator of leadership ability.
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(Empathy at Work) HubSpot: How We Fixed a Critical Bug in HubSpot's Culture Code: "That value is: empathy."

(Empathy at Work) HubSpot: How We Fixed a Critical Bug in HubSpot's Culture Code: "That value is: empathy." | Empathy in the Workplace | Scoop.it

That value is: empathy.

The very essence of being "inbound-y" is to be empathetic. To not only see things from the other person's perspective, but to approach things from that person's perspective. When I think of some of the mistakes I've made in hiring, the person wasn't very empathetic. They weren't selfless. Empathy was notably absent.

In this day and age, I think empathy is more important than ever. As we scale our company, what will differentiate us in the future is what has differentiated us in the past: We fundamentally care about our customers and each other...


So, in hopes of making empathy a core value, up-front-and-center, I proposed replacing ‘Effective’ with ‘Empathy’ in HEART. By sharing the idea on HubSpot’s internal Wiki and encouraging employees to share their feedback, HubSpotters confirmed that ‘Empathy’ was the right move. We also got some strong ideas for future revisions to the deck to make sure we don’t lose ‘effectiveness’ completely. (I think Flora on our Sales Engineering team put it best in her Wiki comment, “People are more likely to bring their authentic selves to work if they know their co-workers are accepting and empathetic. That in turn will build the environment where people can be the most effective!”)

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(Empathy at Work) HubSpot:  This Is How Hubspot Trains Its Employees To Be More Empathetic

(Empathy at Work) HubSpot:  This Is How Hubspot Trains Its Employees To Be More Empathetic | Empathy in the Workplace | Scoop.it

Just like building muscle at the gym, it’s uncomfortable and a little painful. But the results are worth it.

 

 So here at HubSpot, we’ve put in place a training regimen to help everyone on our teams flex their empathy muscles.

Here’s how.

  • START BY MEETING PEOPLE WHERE THEY ARE
  • ENCOURAGE EMPLOYEES TO TELL PERSONAL STORIES
    It’s not easy to train one person to be more empathetic, and it’s even more difficult to do the same for 2,000 coworkers across seven global offices. As we contemplated empathy building at scale, we decided to host “Humans of HubSpot,” a live storytelling show focused on sharing personal anecdotes, which conventional office settings might not always leave room for.
  • LET YOUR TEAM WORK REMOTELY FOR A WEEK
  • ASK YOUR EMPLOYEES TO DO A LAP IN THEIR COLLEAGUES’ SHOES
  • HAVE EXECS DO OTHER EMPLOYEE’S JOBS FOR A DAY

 

Caroline Cotto

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(Empathic Leadership) Empathy: A Major Skillset In Demand For Leader

(Empathic Leadership) Empathy: A Major Skillset In Demand For Leader | Empathy in the Workplace | Scoop.it

How do you learn to be more empathetic? I have developed what I call the Empathy Self Audit. It is a way to assess your empathy and do some self-reflection in this area. Ask yourself the following:

  • Are you aware of how others are feeling?
  • Do you try to avoid hurting the feelings of others?
  • Do you respect the way others feel, or do you put them down or tease them?

  •  

    Do you care about the feelings of others?

  •  

    Does the display of strong emotions bother you, or do you understand and appreciate what they are experiencing?

  • .............

 

Learning the skill of empathy is in demand, and working with an executive coach can speed up the process. If you are not aware of your own emotional state, then your emotional self-expression will be weak as well. To begin this journey, I suggest taking an emotional intelligence assessment to discover your skill gaps. Your success as a leader is dependent on developing empathy and self-awareness.

 

Melinda Fouts, Ph.D.

, is an international executive coach.

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(Empathic Marketing) Empathy and solving buying problems

(Empathic Marketing) Empathy and solving buying problems | Empathy in the Workplace | Scoop.it
Most of us are solving sales and marketing problems. But instead, we need focus on solving customer buying problems with empathy. Why?

 

Because buying is harder today than ever been. You need to think about what your customer is thinking/feeling. According to Brent Adamson, Principal Executive Advisor, Gartner, 'empathy' is the one word that matters most to sales success.

 

This is part two of my interview with Brent Adamson (@brentadamson), co-author of The Challenger Sale and The Challenger Customer. You can read part one here: New research: Boost organic growth from current customers Does empathy capture everything your book, The Challenger

 

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(Empathic Leadership)What Does Empathy Look like in Everyday Leadership?

(Empathic Leadership)What Does Empathy Look like in Everyday Leadership? | Empathy in the Workplace | Scoop.it
“When you show deep empathy toward others, their defensive energy goes down, and positive energy replaces it. That’s when you can get more creative in solving problems.” – Stephen Covey

 

Empathy allows us to help set others up for success. Everyone struggles, faces obstacles, and feels excluded on occasion. Everyday leaders create an environment of inclusion and support where every member of the team can succeed. Through their empathy, everyday leaders make an impact on the lives of those around them.

 

Liz Stincelli is passionate about recognizing and inspiring the leader in each of us.  

FEBRUARY 9TH, 2018

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Lars Dalgaard leaves Andreessen Horowitz to form new venture

Lars Dalgaard leaves Andreessen Horowitz to form new venture | Empathy in the Workplace | Scoop.it

The new fund, which he is tentatively calling Luv Ventures, will invest in "extraordinary companies that will literally revolutionize the world." He named synthetic biology, food and enterprise software as areas of interest.

But the main focus will be connecting with CEOs and helping them learn empathetic leadership.

 

But empathetic leadership isn't only better for society, it's better business."

Dalgaard insists that CEOs can't understand how to sell products if they don't understand how to speak the language of their customers.

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(Empathy at Work) The Single Most Powerful Tool For Assessing Other People

(Empathy at Work) The Single Most Powerful Tool For Assessing Other People | Empathy in the Workplace | Scoop.it

Being able to read and interpret your own emotional reactions to people as you interact with them provides information you can't get anywhere else

 

Knowing how to read yourself and then what to do with you the information is a skill that takes some development and practice. But the investment is well worth the effort since your own responses to people will provide you with information about them that you can’t get anywhere else.

 

Take empathy as a prime example. As I've explained elsewhere empathy is absolutely critical to leadership—it’s one of five essential character traits and cognitive capacities a leader responsible for the fate of people and enterprises must have.

 

.Prudy Gourguechon ,

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3 Simple Ways to Increase Empathy at Work

3 Simple Ways to Increase Empathy at Work | Empathy in the Workplace | Scoop.it
Empathy is a great way to climb the career ladder.

 

If you want to move up the career ladder, it is not enough to have great technical abilities or know how -- you need to have personal skills as well. Think about a manager who is great at technical details but cannot get along with his/her team, then how can this manager manage a project if her or she cannot even manage a team? For this reason, if you want to become a better manager or a just a better co-worker, you should work on improving empathy. Below are three simple ways of doing this.

1. Listen to others 

 

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(Empathic Leadership) Looking to build a career as a tech leader? Here's why empathy might help

(Empathic Leadership) Looking to build a career as a tech leader? Here's why empathy might help | Empathy in the Workplace | Scoop.it
Empathy might seem like an unnecessary skill for technology leaders, but being able to see things from another point of view can make you significantly more effective.

 

From an IT leader's perspective, at first blush, empathy might sound like a virtue deserving of one of my five-year-old daughter's favorite quips, borrowed from a recent movie: "A bunch of hippie-dippy baloney." However, empathy can make you a more effective leader, and broadly accelerate your career growth. Like many "soft skills," part of the reason empathy gets a bad rap is overly complicated interpretations of how one practices empathy. For our purposes, it's the simple ability to see the world from someone else's perspective.

By Patrick Gray
January 29, 2018,

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(Empathic Leadership) 5 traits all emotionally intelligent leaders share

(Empathic Leadership) 5 traits all emotionally intelligent leaders share | Empathy in the Workplace | Scoop.it
  • In order to be a successful leader, it is important that you are aware of your own and others’ emotions.
  • A result of this emotional intelligence is the cultivation of a meaningful working relationship with those around you. 
  • Empathy, self-awareness and authenticity are just some of the traits that make certain leaders stand out. '

 

1. Empathetic
Empathy is the ability to understand how another person is feeling. Great leaders are able to look at issues from many different perspectives and to consider the effects from other points of view. The ability to put yourself in someone else’s shoes when viewing a problem can be invaluable to finding a solution and gaining consensus. With a bit of effort, there may even be a solution where everyone ends up happy.

How to practice: Make a concerted effort to visualize yourself in the other person’s position. What would the problem look like? What would your attitude be? How would it differ from yours? This helps validates and understand their perspective. Even if the answer to a problem is not the best outcome from any given viewpoint, acknowledging the positions and feelings of others can go a long way to creating acceptance and understanding.

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(Empathy at Work) If You Only Take One Management Concept From 2017, Make It Empathy

(Empathy at Work) If You Only Take One Management Concept From 2017, Make It Empathy | Empathy in the Workplace | Scoop.it
If 2017 taught us anything, it’s that first, empathy is essential to the smooth functioning of businesses and society, and that second, empathy was in shockingly short supply this year.

Even setting aside political and social problems, think about all of the empathic failures that occurred in the business sector. How many customer service fails went viral? How many executives had to issue public apologies? Cataloguing the exact number of incidences for each of those seems an insurmountable task.

 

Mark Murphy 
CONTRIBUTORI solve the “people pain points” that keep leaders awake at night.  

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(Empathic Leadership) The Case For Empathy (And Why Leaders Should Care)

(Empathic Leadership) The Case For Empathy (And Why Leaders Should Care) | Empathy in the Workplace | Scoop.it

Empathy — the ability to show genuine concern and feeling for another person — is an essential trait for anyone who leads a team or runs an organization. This means having the ability to feel for those with whom you work -- to consider their specific challenges, concerns and emotions and take them into account when making decisions.

...

 Sadly, a report in Harvard Business Review found that empathy is most lacking among senior executives and middle managers. This is especially problematic because leaders and their decisions have the biggest impact on a workforce.

 

G. Riley Mills is the co-founder of Pinnacle Performance Company and co-author of the new book The Bullseye Principle

 

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(Empathic Leadership) How to be Empathetic Towards Your Employees ?

(Empathic Leadership) How to be Empathetic Towards Your Employees ? | Empathy in the Workplace | Scoop.it
Empathy is one of the essential skills required for effective leadership in the workplace. It simply means the capacity to understand or feel what another person is experiencing from within the other person's frame of reference. It is really important for employers and managers to cultivate this skill. When employees observe that their manager understands their feelings, it automatically creates a bond of trust between them. If they trust you, they will take more effort to push themselves out of their comfort zone.

The yearly Empathy Index released by 'The Empathy Business', a consultancy based in London, focuses on companies that are successfully creating empathetic cultures. In the 2016 Global Empathy Index, out of total 170 companies, 8 Indian companies were there in the bottom 20 of the list.

 

 

 .Nidhi Singh 

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