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Customer Relationships Now Drive Brand Perceptions - Forbes

Customer Relationships Now Drive Brand Perceptions - Forbes | Empathy | Scoop.it
Customer Relationships Now Drive Brand Perceptions Forbes Startups, as well as every existing business, need to realize that this brand perception is becoming more and more driven by their relationships with customers, as well as feedback from...
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Use These Four Tips to Evoke Emotion in Your eLearning Courses

Use These Four Tips to Evoke Emotion in Your eLearning Courses | Empathy | Scoop.it
Learning isn’t merely cerebral. It’s emotional, too. Researchers, in fact, have confirmed how emotions affect mental processes. They finally found th
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Useful for those writing and designing eLearning

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8 Ways to Make Your Relationship Work Better | Psychology Today

8 Ways to Make Your Relationship Work Better | Psychology Today | Empathy | Scoop.it
Relationships that work are the ones that are worked on By Barton Goldsmith, Ph.D....
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More to do with romantic relationships but the 8 principles are still relevant.

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Superior Customer Service: Sorry Doesn't Mean Guilty! #peopleskills - Kate Nasser

Superior Customer Service: Sorry Doesn't Mean Guilty! #peopleskills - Kate Nasser | Empathy | Scoop.it
Superior customer service doesn't include debates on whether to say we're sorry to upset customers. Replace the debate with this fr The People Skills Coach™ (RT @verygoodservice: Superior Customer Service: Sorry Doesn’t Mean Guilty!
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In-store focus (esp' customer service desk)

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Overcoming Toxic Relationships at Work – Even the One with Your Boss

Overcoming Toxic Relationships at Work – Even the One with Your Boss | Empathy | Scoop.it

In the ‘80s, Ronald Reagan and Mikhail Gorbachev were doing their best to communicate with one another over the nuclear arms issues bubbling.With the entire world watching, the conversations began to go downhill. Reagan, unbelievable communicator that he was, began to sense Gorbachev’s resistance.


Via Barb Jemmott
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Dealing with conflict

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