Empathy and HealthCare
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Empathy and HealthCare
- CultureOfEmpathy.com
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Oxford Empathy Programme: International Colloquium — University of Oxford, Nuffield Department of Primary Care Health Sciences

Oxford Empathy Programme: International Colloquium — University of Oxford, Nuffield Department of Primary Care Health Sciences | Empathy and HealthCare | Scoop.it

What kind of empathy is beneficial to patients and practitioners?

A growing body of evidence suggests that when healthcare practitioners enhance the way they express empathy, that this may improve healthcare outcomes. Specifically, enhanced empathy appears to:

  • reduce patient pain, depression, anxiety
  • increase patient satisfaction
  • and improve patient well-being
  • improve medication adherence
  • reduce practitioner burnout
  • reduce patient complaints and medico-legal risk
  • reduce medication use


How has empathy been defined in clinical studies that evaluate practitioner empathy and/or its impact on patient care?
How does empathy differ from compassion, and ‘patient-centred care’?

  • When is empathy (according to the definitions above) helpful/harmful to (a) patients, and (b) practitioners?
  • Through group discussions, plenary sessions and poster presentations, we will explore these questions with a view to collating our findings and publishing a report on our colloquium.
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(Empathic Healthcare) (Empathy in Art) Universities partner with Dallas Museum of Art to teach medical students importance of empathy 

(Empathic Healthcare) (Empathy in Art) Universities partner with Dallas Museum of Art to teach medical students importance of empathy  | Empathy and HealthCare | Scoop.it
These students are all participants in “Art of Examination,” a collaborative course put together by Bonnie Pitman, an art professor at UT Dallas, and Heather Wickless, a professor at UT Southwestern.


The main goal of the class is to teach these doctors-in-training attention to detail, compassion and empathy for patients through viewing art.


The class challenges students to slow down and think about each patient they care for in the same way an artist pays attention to each piece of a painting or sculpture. The course ended on May 18 and will be offered during the spring semester.

 

Esteban Bustillos,

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(Empathic Healthcare) The Future of Health is Empathy  

(Empathic Healthcare) The Future of Health is Empathy   | Empathy and HealthCare | Scoop.it

Dr. Adrienne Boissy is Chief Experience Officer at the Cleveland Clinic, host of the 8th Annual Patient Experience Summit taking place May 22–24.

 

The Cleveland Clinic Empathy video that came out in 2013 not only went viral — it brought tears to the eyes of stoics and cynics alike. Just under 4 ½ minutes long, the video does something radically simple — captures the internal thoughts and fears of patients and caregivers in a hospital setting. Its power lingers.


But interestingly, the video wasn’t actually intended for consumers — it was created by the Cleveland Clinic to encourage its over 40,000 employees to be more empathetic. Did it succeed? Maybe — but what it most certainly did do was push the concept of empathy to the fore in the debate about healthcare and quality.

 

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Marc Kneepkens's curator insight, May 10, 6:21 PM

Powerful video clip: "look through their eyes"...

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(Empathic Healthcare) 3 Ways Demonstrating Empathy Can Dramatically Change Your Practice or Work

(Empathic Healthcare) 3 Ways Demonstrating Empathy Can Dramatically Change Your Practice or Work | Empathy and HealthCare | Scoop.it

Though it may seem counterintuitive, the demonstration of empathy can actually ease many of the struggles you encounter and improve your work

 
Demonstrating Empathy Can Save Time 
Clinicians often cite lack of time as a reason for offering less empathy in their visits. However, empathy can save time. In a study by Wendy Levinson, researchers measured how often clinicians took the opportunity to demonstrate empathy to their patients. They found that clinicians who offered more empathy had shorter visits...

 


Demonstrating Empathy Can Increase Adherence 
When patients experience empathy from a provider, they are more likely to trust the provider...


Demonstrating Empathy Can Improve Your Day 
Most individuals enter healthcare because they want to do good in the world....

 

 

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(Empathic Healthcare)  Empathy of unwell other folks is also the most important to finishing infectious illness outbreaks – Medicalnewser.com

(Empathic Healthcare)  Empathy of unwell other folks is also the most important to finishing infectious illness outbreaks – Medicalnewser.com | Empathy and HealthCare | Scoop.it
A little bit empathy can move far towards finishing infectious illness outbreaks.

That is a conclusion from researchers on the Georgia Institute of Era, who used a networked variation of recreation concept to check how particular person conduct right through an endemic of influenza – or different sickness – impacts the development of the illness, together with how all of a sudden the outbreak dies out.
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Empathy from the Sick May be Critical to Halting Disease Outbreaks

Empathy from the Sick May be Critical to Halting Disease Outbreaks | Empathy and HealthCare | Scoop.it

A little empathy can go a long way toward ending infectious disease outbreaks. 

 

That’s a conclusion from researchers at the Georgia Institute of Technology, who used a networked variation of game theory to study how individual behavior during an outbreak of influenza – or other illness – affects the progress of the disease, including how rapidly the outbreak dies out. 

 

The research study pitted the self-interests of susceptible individuals against those of infected persons, and found that only if sick persons took precautions to avoid infecting others could the illness be eradicated. Healthy people attempting to protect themselves couldn’t, by themselves, stop the disease from spreading. Among the key factors was empathy of infected persons.

 

CITATION: Ceyhun Eksin, Jeff S. Shamma, and Joshua S. Weitz, “Disease dynamics in a stochastic network game: a little empathy goes a long way in averting outbreaks,” (Scientific Reports, 2017). http://dx.doi.org/10.1038/srep44122.

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(Empathic Healthcare) Patient Experience Summit: Empathy Amplified Award 

(Empathic Healthcare) Patient Experience Summit: Empathy Amplified Award  | Empathy and HealthCare | Scoop.it
Patient care is more than just healing - it's building a connection that encompasses mind, body and soul. If you could stand in someone else's shoes . . . hear what they hear. See what they see. Feel what they feel. Would you treat them differently?


Empathy is the ability to imagine oneself in another's place and to communicate that understanding back to. The Empathy Amplified Award is an annual award created to recognize those that embody empathy and relationship centered care beyond what is expected in their role.'

 

By delivering care with our hearts and minds, the empathy we convey to our patients, families, and to each other, creates a culture that embraces the human experience...the very core of healthcare.

 

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Near-Death Experience Leads Physician to Promote Empathy

Near-Death Experience Leads Physician to Promote Empathy | Empathy and HealthCare | Scoop.it

The physician empathy training, which could be employed at other institutions, centers on these main strategies:

  • taking the position of the other person;
  • staying out of judgment;
  • recognizing the emotion a patient may be feeling; and
  • reflecting what the patient is saying back to them.


"We feel those are the four components that are critical to developing a relationship," Dr Awdish said. "Empathy allows you to transform these encounters into relationships, and that is truly what will impact the patient experience."

 

 Damian McNamara

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Study: Consequences of the presence and absence of empathy during consultations in primary care; a focus group study with patients

Study: Consequences of the presence and absence of empathy during consultations in primary care; a focus group study with patients | Empathy and HealthCare | Scoop.it

Highlights

  • Patients are very aware of the impact of empathy in the primary care encounter.
  • A lack of empathy can lead to patients avoiding contact with their GP.
  • Some patients show a willingness to forgive GPs for their shortcomings in showing empathy.
  • Empathy enhances patients’ coping behaviour and leads to a sense of enablement.
  • An excess of empathy can lead to the patient sharing too much private information.

 

Abstract

There is general consensus that explicit expression of empathy in patient-GP communication is highly valued. Yet, little is known so far about patients’ personal experiences with and expectations of empathy. Insight into these experiences and expectations can help to achieve more person-centeredness in GP practice care.

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Cleveland Clinic’s approach to burnout focuses on relationships

Cleveland Clinic’s approach to burnout focuses on relationships | Empathy and HealthCare | Scoop.it
The “Listening with empathy” module, part of the AMA’s STEPS Forward™ collection of practice improvement strategies, offers more on effective patient-physician communication.

 

There are seven new modules available in STEPS Forward collection, bringing the total number of practice improvement strategies to 42. Several of the modules were developed thanks to a grant from, and collaboration with, the Transforming Clinical Practices Initiative.

 

https://www.stepsforward.org/Static/images/modules/41/downloadable/listening_with_empathy.pdf

 

 

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Doctors need empathy

Doctors need empathy | Empathy and HealthCare | Scoop.it
Empathy in clinical practice is an essential component of the doctor patient relationship. This is the understanding of how another human being is feeling without going through the emotional rollercoaster yourself. 

 

Unfortunately, however, it is often lacking. Indeed, studies of medical undergraduate education reveal some evidence that there is a decline in empathy as students move through their training. This could be because the message that predominates now seems to be that doctors and healthcare professionals need to detached if they want to remain professional. I think this is totally wrong and leads to poor patient experience as well as less effective doctors.

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Grand Rounds Event: The Power of Empathy

Grand Rounds Event: The Power of Empathy | Empathy and HealthCare | Scoop.it
Dr. Helen Riess, Director of Empathy and Relational Science Program, Massachusetts General Hospital presents "The Power of Empathy"
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The Patient Experience: Empathy + Innovation Summit

The Patient Experience: Empathy + Innovation Summit | Empathy and HealthCare | Scoop.it

The Patient Experience: Empathy + Innovation Summit brings together patient experience leaders, healthcare CEOs, innovators, nursing leaders, policy makers, caregivers, industry experts and patients who are committed to not just the patient or caregiver experience, but also the human experience.

The theme of this year's three-day, inter-professional conference is Empathy by Design and features expert speakers, panel discussions and workshops representing multiple healthcare professions and disciplines who design programs, services, structures, spaces, processes and more with empathy in mind.

As drivers of this critical work, we also promise to deliver an experience for attendees that exemplifies empathy and innovation at its best.

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Oxford Empathy Programme — University of Oxford, Nuffield Department of Primary Care Health Sciences

Oxford Empathy Programme — University of Oxford, Nuffield Department of Primary Care Health Sciences | Empathy and HealthCare | Scoop.it
Promote the importance of empathy in clinical practice.

This includes empathetic relationships between patients (and their families) and healthcare practitioners, as well as empathetic relationships between healthcare systems and patients/practitioners.

Objectives

  • To develop and maintain a glossary of empathy (and related terms) definitions
  • To maintain a database of key measures of empathy
  • To identify and reduce contextual obstacles to empathy
  • Explore the relationship between evidence-based healthcare and empathetic healthcare
  • To develop empathy training for healthcare practitioners and healthcare managers
  • To develop a research program
  • To identify obstacles and facilitators to empathy
  • Explore the relevance of empathy to professional burnout and stress
  • To investigate whether the current model of revalidation is empathetic
  • To investigate how can empathetic care improve value-based healthcare
  • Does emerging digital technology enhance empathetic communication? If so, how?
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(Empathic Healthcare) Study: Associations Between Physician Empathy, Physician Characteristics, and Standardized Measures of Patient Experience.

(Empathic Healthcare) Study: Associations Between Physician Empathy, Physician Characteristics, and Standardized Measures of Patient Experience. | Empathy and HealthCare | Scoop.it
Purpose: To identify correlates of physician empathy and determine whether physician empathy is related to standardized measures of patient experience.

Method: Demographic, professional, and empathy data were collected during 2013-2015 from Cleveland Clinic Health System physicians prior to participation in mandatory communication skills training. Empathy was assessed using the Jefferson Scale of Empathy. Data were also collected for seven measures (six provider communication items and overall provider rating) from the visit-specific and 12-month Consumer Assessment of Healthcare Providers and Systems Clinician and Group (CG-CAHPS) surveys. Associations between empathy and provider characteristics were assessed by linear regression, ANOVA, or a nonparametric equivalent. Significant predictors were included in a multivariable linear regression model. Correlations between empathy and CG-CAHPS scores were assessed using Spearman rank correlation coefficients.
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(Empathy, Art, healthcare) Dell Medical School and Blanton Museum partner to teach empathy through art - The Daily Texan

(Empathy, Art, healthcare) Dell Medical School and Blanton Museum partner to teach empathy through art - The Daily Texan | Empathy and HealthCare | Scoop.it

The Dell Medical School partnered with the Blanton Museum of Art to teach medical students empathy through art. 

Faculty members at Dell Medical collaborated with Ray Williams, the Blanton’s director of education and academic affairs, to create three two-hour experiences to teach medical students empathy, observational skills and self-care.


During the session focused on empathy, students analyzed a painting of David and Goliath shortly after David decapitated Goliath. Williams led the students in an interpretive conversation about the piece before connecting it back to clinical practice. Williams said he wanted them to empathize with the emotional trauma David must have experienced as he became a teenage killer. 

 

“This invitation to exercise your empathetic imagination that art and fiction give us is very relevant to the clinical work in terms of being able see beyond a diagnosis and beyond an illness to a real human experience,” Williams said.

 

BY CHASE KARACOSTAS

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(Empathic Healthcare) Empathy Empowers Patients To Control Disease Outbreaks

(Empathic Healthcare) Empathy Empowers Patients To Control Disease Outbreaks | Empathy and HealthCare | Scoop.it
"The behavior of the infected individuals can be more important than the behavior of the susceptible individuals in eradicating the disease," said Eksin. "A little bit of empathy can be crucial at this point."

While the researchers examined the results of individual actions during an outbreak, those individual decisions were actually related because individuals are part of networks of contacts. The study appears in the Journal Scientific Reports.
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(Empathic Healthcare) Emotional Intelligence makes better doctors -- but bossy doctors lose empathy

(Empathic Healthcare) Emotional Intelligence makes better doctors -- but bossy doctors lose empathy | Empathy and HealthCare | Scoop.it
A senior woman receiving a vaccination shot from her doctor — showing empathy towards patients can go a long way towards making them feel better.


Emotional intelligence, a lot of which can be manifested as empathy, revolves around understanding your emotions and the emotions of people around you. According to a new study, emotional intelligence can not only lead to better doctor-patient relationships but also help make physicians more resilient to the stresses of the profession and less likely to experience burnout. But there’s an interesting trade-off.

Scientists from Loyola University Medical Center found that young physicians as a group have a median score of 110, compared to an average score of 100 for the entire population. There were no significant differences between males and females.

 

MIHAI ANDREI

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Disease dynamics in a stochastic network game: a little empathy goes a long way in averting outbreaks

Disease dynamics in a stochastic network game: a little empathy goes a long way in averting outbreaks | Empathy and HealthCare | Scoop.it
These reactions influence disease spread. We show that there is a critical level of concern, i.e., empathy, by the sick individuals above which disease is eradicated rapidly.

 

Furthermore, we find that risk averse behavior by the healthy individuals cannot eradicate the disease without the preemptive measures of the sick individuals.

 

Empathy is more effective than risk-aversion because when infectious individuals change behavior, they reduce all of their potential infections, whereas when healthy individuals change behavior, they reduce only a small portion of potential infections. This imbalance in the role played by the response of the infected versus the susceptible individuals on disease eradication affords critical policy insights.

 

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Are our busy doctors and nurses losing empathy for patients?

Are our busy doctors and nurses losing empathy for patients? | Empathy and HealthCare | Scoop.it
Every day, doctors, nurses and other health professionals are presented with situations that demand empathy and compassion.

Whether telling a 40-year-old man with cancer he doesn’t have long to live, or comforting an elderly woman who is feeling anxious, the health professional needs to be skilled in understanding what the other person is going through, and respond appropriately.

With more demand on doctors and nurses and a push for quicker consultations, clinical empathy is being dwarfed by the need for efficiency. But this doesn’t mean patients have stopped wanting to be treated in a caring and empathetic manner. And there is a growing body of evidence that this need is often not being met.

Empathy is key to good communication
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Michael Goldstein's curator insight, January 12, 8:33 PM
As a physician educator, i have learned that empathy and other effective responses to patients' emotions, concerns, worries and fears is not only the compassionate thing to do, it is good medicine and is linked to many positive outcomes. 
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Empathy is an overrated skill when dispensing medical care

Empathy is an overrated skill when dispensing medical care | Empathy and HealthCare | Scoop.it
Over the past few decades, empathy—the ability to take on the perspective, or “feel” the emotions, of another person—has been touted as a key clinical skill, and a cornerstone of the doctor-patient relationship.

 

Communication with and trust in the doctor hinges on this quality, research suggests, right along with patient satisfaction and clinical outcome of the treatment itself. Many physicians are now trained to be empathetic, but still struggle with showing empathy all day, every day. After all, physicians are only human, prone to exhaustion and stress, and simply not empathetic all the time.

 

The proposed solution is simple: fake it till you make it; even if you don’t feel empathetic with your patient, you should at least give the impression that you are. But why do we deem a treatment incomplete without it, when empathy is neither easily employable nor a miracle cure?

 

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Karin Jongsma - Bioethicist, University Medical Centre of Göttingen

Verena Klar - Student, University of Göttingen

 
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Why Doctors Need To Show More Empathy To Their Patients

Why Doctors Need To Show More Empathy To Their Patients | Empathy and HealthCare | Scoop.it
There's a big difference between empathy, sympathy and compassion.

 

“A benefit of this model of empathy is that it focuses on developing skills, attitudes and moral concern rather than just urging medical students and doctors to be more compassionate,” Jeffrey said. “Empathy, unlike compassion or sympathy, is not something that just happens to us, it is a choice to make to pay attention to extend ourselves. It requires an effort.”

 

The paper was published yesterday (Dec. 6) in the Journal of the Royal Society of Medicine

 

 

Rachael Rettner

LiveScience.com

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Does Your Doctor Need to Show More Empathy?

Does Your Doctor Need to Show More Empathy? | Empathy and HealthCare | Scoop.it
Instead of being urged to simply "be more compassionate," doctors should learn specific empathy skills during their training to improve their care of patients, one doctor argues in a new paper.

According to Dr. David Jeffrey, an honorary lecturer in palliative medicine at the Center for Population Health Sciences in Edinburgh, Scotland, who wrote the paper, there is concern about a general lack of psychological and social support for patients from doctors. Some studies have found that medical students experience a decline in empathy for their patients as they get further along in their training.

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Health Care: Where Empathy Really Matters

Health Care: Where Empathy Really Matters | Empathy and HealthCare | Scoop.it
"We talk about the federal deficit, but we don't talk enough about the empathy deficit"

 

A turbo-boost on empathy is the goal of A Mile in My Shoes, a major new exhibition in the Houses of Parliament this week. In collaboration with the Empathy Museum, independent health charity the Health Foundation has recorded the everyday stories of people who work across our health and care system, and the exhibition challenges others to listen to them and walk a mile in their shoes.

 

Could you help a family come to terms with their recently deceased loved one’s request to be an organ donor? Or manage the daily 8am telephone onslaught in a GP surgery’s reception?

We need those who govern our health service to be empathetic too, which is why we’ve held this exhibition in Parliament. Many MPs have strong links with health services in their own communities, and these stories from the front line help shine further light on current pressures on the ground.

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The Patient Experience: Empathy + Innovation Summit

The Patient Experience: Empathy + Innovation Summit | Empathy and HealthCare | Scoop.it

The Patient Experience: Empathy + Innovation Summit brings together patient experience leaders, healthcare CEOs, innovators, nursing leaders, policy makers, caregivers, industry experts and patients who are committed to not just the patient or caregiver experience, but also the human experience.

The theme of this year's three-day, inter-professional conference is Empathy by Design and features expert speakers, panel discussions and workshops representing multiple healthcare professions and disciplines who design programs, services, structures, spaces, processes and more with empathy in mind.

As drivers of this critical work, we also promise to deliver an experience for attendees that exemplifies empathy and innovation at its best.

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