Empathy Magazine
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Empathy Magazine
The Empathy Movement Magazine: The latest news about empathy from around the world - CultureOfEmpathy.com
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Phenomenology as a Form of Empathy: Inquiry: Vol 55, No 5 - Matthew Ratcliffe

Phenomenology as a Form of Empathy: Inquiry: Vol 55, No 5 - Matthew Ratcliffe | Empathy Magazine | Scoop.it
This paper proposes that adopting a “phenomenological stance” enables a distinctive kind of empathy, which is required in order to understand forms of experience that occur in psychiatric illness and elsewhere. For the most part, we interpret other people's experiences against the backdrop of a shared world. Hence our attempts to appreciate interpersonal differences do not call into question a deeper level of commonality.

 

A phenomenological stance involves suspending our habitual acceptance of that world. It thus allows us to contemplate the possibility of structurally different ways of “finding oneself in the world”. Such a stance, I suggest, can be incorporated into an empathetic appreciation of others' experiences, amounting to what we might call “radical empathy”.

 

 

 
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(Empathic Design) Empathy — the foundation of a great design 

Empathy in practice
In practice, before working on the product features and the interface design (or redesign), find out how your product could make a difference to the current market, the questions you can ask yourself include but not limited to:

What are missing in the current products on the market?
What don’t your target users or users like about the current products?


How would your product make a difference or Is your product similar to the ones on the market?


All these questions help you design a product that truly answers your users’ needs. Remember, think in their shoes, feel their pain and design a solution that makes their life better.

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(Teaching Empathy) How to Grow Your Currency of Trust Using Empathy

(Teaching Empathy) How to Grow Your Currency of Trust Using Empathy | Empathy Magazine | Scoop.it
Only by understanding the true needs of our end users and customers, can we think of ways to solve their pain points and help them to overcome challenges. Try out a set of exercises to increase empathy through listening.

 

Everybody can train empathy

Empathetic listening is a way of listening attentively to another person with emotional identification, compassion, feeling, and insight that improves mutual understanding and trust.

 

In my team, Frontrunner Labs in SAP Design, we have developed a set of exercises to increase empathy through listening. Martina SchuhJohanna Wittig, and myself (Tatjana Borovikov) have worked out a concept and instructions for mind-changing activities.

 

The underlying principle is to seek to understand without interpretation.

 

The set of exercises we have developed can you help to:

  • gain awareness of how attentively you can listen.
  • observe what levels of communication are more accessible to you.
  • detect what information, facts, and feelings you can sense.
  • reflect on your own attention and behavior while listening and talking.
  • discover what empathy means for you.
  • experience how empathetic listening can improve relationships.
  • practice and see how you can change.

 

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Empathy from Physicians More Likely to Result in Patient Information from Family

Empathy from Physicians More Likely to Result in Patient Information from Family | Empathy Magazine | Scoop.it
An analysis of audio-recorded care conferences between physicians and pediatric patients’ family members found that physicians acknowledge family members' emotions in about three-fourths of all interactions.

A qualitative study of 68 recorded conferences in an urban, pediatric critical care facility reported that physicians missed the opportunity to respond to the emotions of their patient’s family in 26% of all interactions. The study also found that instances where physicians responded with open empathy and with time to allow family members to respond resulted in more important information being shared, from family to physician.
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Empathy Mapping in the Teaching and Training Classroom

Empathy Mapping in the Teaching and Training Classroom | Empathy Magazine | Scoop.it
In a recent webinar that I delivered for the British Council on Emotional Intelligence and Coaching, I introduced the concept of Empathy Mapping. This caused quite a stir and many people were quite excited by the prospect of having a tool that enabled the development of empathy, although for many the empathy mapping process was hard to grasp within the confines of a webinar. So in this post I’d like to expand on some of the aspects of this tool and how to use it.


Firstly, why empathy? There are many reasons why we would all benefit from developing a little more empathy. Empathy is defined as ‘the ability to understand and share the feelings of another.’

 

This is something that’s becoming increasingly necessary in a world that seems polarised by intolerance and a lack of cultural understanding and sympathy. Having a greater sense of empathy with and understanding of the people around us can also help us to develop more productive and positive relationships and help reduce personal conflicts.

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Embodying Empathy- Dance-Movement Therapy after Unthinkable Trauma

Embodying Empathy- Dance-Movement Therapy after Unthinkable Trauma
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Kirk Whalum on the Essence of Soul at the Aspen Ideas Festival

Kirk Whalum on the Essence of Soul at the Aspen Ideas Festival | Empathy Magazine | Scoop.it

But it’s clear that soul musicians feel they are tapping into something ineffable yet very real. When the a cappella group Take 6 joined Whalum and moderator Adam Gopnik on stage, they talked about how their sound has defied music-industry attempts to pigeonhole them.

 

Formed as a gospel barbershop group, Take 6 were first signed to a country label. Over the years, they’ve navigated the line between contemporary and traditional, and gospel and Christian music (distinctions that are more about race than anything else). They said they even lost one awards-show gig because they were deemed too “jazzy.”

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(Empathy at Work) Listening with Empathy – Why Does it Matter?

(Empathy at Work) Listening with Empathy – Why Does it Matter? | Empathy Magazine | Scoop.it
Mother Teresa once said: “Kind words can be short and easy to speak, but their echoes are truly endless.” In other words, taking time to listen to others, and establish genuine empathy and rapport before we speak, is what we should always be striving to do. In this way our words will consequently be wiser and will echo for longer, in positive ways, on the person to whom we are speaking. Listening with empathy becomes a critical skill, especially for leaders, and we need to practice it a lot more often than we think we have the time to do.

There are 5 steps which everyone can take to become a more empathetic listener:

1. Acknowledge the other person’s feelings and concerns
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6 Phrases That Demonstrate Active Listening

6 Phrases That Demonstrate Active Listening | Empathy Magazine | Scoop.it
What is Active Listening?
Active listening is a type of communication that requires conversational participants to fully focus on, comprehend, and answer what is being said to them. It can be applied at home and at work, and it's often used in management training, workforce development, and mediation.

To fully understand how to be an active listener, let's take a closer look at how, biologically, we listen.
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(Empathic Healthcare) Empathy in Medicine

(Empathic Healthcare) Empathy in Medicine | Empathy Magazine | Scoop.it

Empathy improves quality of patient care

Their unique approach to patient care is what sets DOs apart. By committing to the osteopathic philosophy of medicine, you can provide a higher level of service to your patients while boosting your job satisfaction.

Empathy translates to improved patient comprehension. The better your patients comprehend a diagnosis, the better they will comply with your instructions for care.

Your patients could experience better health outcomes since patients who like their physicians are more likely to be compliant with their treatment plan. Diabetic patients with more empathetic physicians, for instance, were significantly more likely to have their illness under control, according to a study published in Academic Medicine.

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Workshop: Putting empathy into practice - Jeremy Howick - Tuesday 9 October 2018

Workshop: Putting empathy into practice - Jeremy Howick - Tuesday 9 October 2018 | Empathy Magazine | Scoop.it

Evidence suggests that empathy improves patient outcomes and practitioner well-being, yet the extent to which practitioners express empathy is variable.

This workshop will cover the theory and practice of empathy in healthcare, showing how individuals can enhance empathy in their own work and in their organisations.  

Dr Howick and Dr Rees will demonstrate evidence-based knowledge and skills relating to empathy can improve patient benefit and clinician job satisfaction.

Topics include: 

  • The evidence linking empathy with improved patient, practitioner, and system outcomes.
  • How healthcare can support the develop of empathic practice.
  • The facilitators and barriers to delivering empathic care
    Personal strategies for enhancing empathic care 

 

Develop a personal plan to enhance empathy in your day-to-day work. 
 
key speakers:
Dr Jeremy Howick

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Alan Alda's New Podcast Extends His Mission To Make Communication Crystal Clear  

Alan Alda's New Podcast Extends His Mission To Make Communication Crystal Clear   | Empathy Magazine | Scoop.it
“It was a surprise to me that it works,” said Mr. Alda in a recent phone interview. “My wife, Arlene, keeps saying, ‘You don’t have to explain the other drivers to me. I see what they’re doing.’ But the more I think about what they’re going through, the easier it is to accept reality. Sometimes I do get a little flash of anger—I need to practice anger management—but it helps me to remember that empathy.

“Empathy is not the same thing as compassion or feeling sorry for someone,” he added. “I use it as a tool for making myself clear. What’s the point of talking to someone if they’re not getting it?”

Since the dawn of humankind, communication has been a key skill to the survival and success of the species. But as methods of sharing thoughts and ideas have expanded and grown, so, too, has our base of knowledge, opinions, beliefs and the ability to express them.
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What Do Customers Want in Life Insurance? 

What Do Customers Want in Life Insurance?  | Empathy Magazine | Scoop.it
Empathy Begins At Home

Have you noticed that during our look at EQ so far, it’s all been about you? The concepts of self-awareness and self-regulation tend to home in on, well, ourselves. This aligns squarely with one of my favorite studies, conducted jointly by Harvard University,

 

The Carnegie Foundation and The Stanford Research Institute. It finds that “technical skills account for less than 15% of one’s value in obtaining, keeping, or advancing in a job. More than 85% of job success is based on personal conduct and the ability to put others at ease.”

For the last few months we’ve been picking apart the personal conduct portion of these findings, and then we put the puzzle back together with suggestions on how to conduct yourself as you intend. Then there’s that second part about putting others at ease— this will expand your vision and your thinking to the outside world, which requires Empathy.

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Elisa Magrì, An inquiry on radical empathy and the phenomenological reduction in Sartre and Merleau-Ponty - PhilPapers

Elisa Magrì, An inquiry on radical empathy and the phenomenological reduction in Sartre and Merleau-Ponty - PhilPapers | Empathy Magazine | Scoop.it
Elisa Magrì
University College Dublin


Abstract
In this paper, I wish to explore the contribution of the phenomenological reduction to a distinct form of empathy, which has been identified and called by Ratcliffe :473–495, 2012) radical empathy.

 

This form of empathy brings to light the sense of reality experienced by the subject rather than a mere mental state.

 

However, I shall consider whether and how the phenomenological reduction allows different interpretations of the same experience, thereby impacting on our understanding of another’s sense of reality.

 

Far from dismissing the role of the reduction, I propose a reconsideration of its relevance for radical empathy. In order to spell out my argument, I propose a case ex negativo that looks at Sartre’s and Merleau-Ponty’s different analyses of the sense of reality experienced by obsessive patients. I argue that this interpretative difference ultimately depends on two opposite uses of the reduction itself, and that Merleau-Ponty’s account offers a promising perspective to reintegrate and contextualize the phenomenological reduction into radical empathy.

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(Teaching Empathy) Want to Reduce Bullying in Schools? Bring in Babies

(Teaching Empathy) Want to Reduce Bullying in Schools? Bring in Babies | Empathy Magazine | Scoop.it
SCIENCE HAS SHOWN THAT TEACHING EMPATHY REDUCES PROBLEM BEHAVIORS IN STUDENTS. ONE NOVEL PROGRAM HAS BEEN DOING THAT SINCE 1996 — BY PUTTING INFANTS IN CLASSROOMS.


Emotional development in schools is integral to the way that students develop academically, and it also sets them up to be responsible, caring citizens once they reach adulthood. Not only that, but having the ability to empathize with others has been shown to reduce aggression in problem children and reduce incidences of bullying in school.

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Characteristics of Physician Empathetic Statements During Pediatric Intensive Care Conferences With Family Members: A Qualitative Study | JAMA  

Conclusions and Relevance  In this analysis, physicians responded with empathy frequently, but responses were buried within other pieces of medical data or missed entirely in nearly one-third of conferences.

 

When physicians responded using unburied empathetic statements and allowed time for family members to respond, they were more likely to learn important information about the family’s fears, values, and motivations.

 

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Empathy in medicine: What we can learn from children

Empathy in medicine: What we can learn from children | Empathy Magazine | Scoop.it
In medicine, empathy — or the ability to understand the emotions felt by someone else — helps doctors form meaningful relationships with their patients, which ultimately improves the quality of care.

Many medical students who are attracted to medicine are empathetic at first, but empathy is thought to decline as students advance through their medical education. More specifically, medical students have a harder time connecting emotionally with their patients as their training progresses. Without this emotional sharing, it becomes difficult for doctors to understand their patients or to form the doctor-patient relationships required for high-quality health care.

This begs the question: what can be done to help medical students develop (and retain) this emotional connectedness and empathy with their patients? One potential answer can be found by taking a look at society’s youngest members — children.  

 

Dilshan Pieris

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Enterprises, emotion and the rise of the ‘empathy economy’

Enterprises, emotion and the rise of the ‘empathy economy’ | Empathy Magazine | Scoop.it
Empathy boosts business
The “empathy economy” is the monetary or business value created by AI that detects and simulates human emotion, a capability that will transform customer service, virtual assistants, robotics, factory safety, healthcare and transportation.
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Sidewalk Confessions | Sidewalk Talk // 60 Second Docs - YouTube

Across the US, Sidewalk Talk is a volunteer-based organization working to combat mental health issues by lending an ear to those who need it. They believe that for humans, it’s important to fight back against loneliness through easily available connection -- especially through conversations with strangers on the street and hearing out their sidewalk confessions.
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(Empathic Design) Design Thinking – Where Empathy and Innovation Meet 

(Empathic Design) Design Thinking – Where Empathy and Innovation Meet  | Empathy Magazine | Scoop.it

The old saying that you should ‘walk a mile in someone else’s shoes’ to understand what they are going through is really the essence of what design thinking is all about. If the goal is to design a technology solution to a customer problem, it makes a great deal of sense to go the extra mile to understand that problem from their perspective. A design thinking approach puts empathy for the end user foremost in problem solving.

“Empathy for the customer’s problems is at the center of a good design. If the solution is empathetic, people are more likely to want to engage with the design. They will then be more willing to fall in line with the solution that emerges,” said Pierre Enriquez, Scrum Master at TDK Technologies.

Design Thinking Process: Explore, Create, Implement

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The Decline of Empathy and the Appeal of Right-Wing Politics

The Decline of Empathy and the Appeal of Right-Wing Politics | Empathy Magazine | Scoop.it
In 1978, developmental psychologist Edward Tronick and his colleagues published a paper in the Journal of the American Academy of Child Psychiatry that demonstrated the psychological importance of the earliest interactions between a mother and her baby.

 

The interactions of interest involved the playful, animated, and reciprocal mirroring of each other’s facial expressions. Tronick’s experimental design was simple:  A mother was asked to play naturally in this way with her 6-month-old infant.  The mother was then instructed to suddenly make her facial expression flat and neutral—completely “still,” in other words--and to do so for three minutes, regardless of her baby’s activity. 

 

Mothers were then told to resume normal play.  The design came to be called the “still face paradigm.”

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(Empathy at Work) The Empathy Economy: Emotional Intelligence in Customer Service

(Empathy at Work) The Empathy Economy: Emotional Intelligence in Customer Service | Empathy Magazine | Scoop.it

On the surface, the concepts of empathy, conversations, and emotion seem simple and natural, but the nuances of effective interactions are quite complex. Good communication relies heavily on how words are spoken, not simply the actual words spoken.


Emotional intelligence for better communication..


Human emotion in the enterprise
Understanding emotional subtleties is important for businesses, as customers’ emotional states can have a significant impact on a brand’s success. According to a recent Cogito survey conducted by Frost & Sullivan, 93 percent of consumers say interactions with a customer service agent impact their perception of a company. Further, 80 percent of customers believe a personalized experience is crucial to their satisfaction...

 

Augmenting human empathy with A.I...

Empathy for better business

..

...,By combining the best capabilities of humans and machines, the service industry will be a prime example for how human-aware and human-empowering technology can help brands deepen and evolve trusting relationships with their customers.

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Cultivating Empathy in Children - Thu, Jul 12, 2018  

Cultivating Empathy in Children - Thu, Jul 12, 2018   | Empathy Magazine | Scoop.it
The Lunch Project invites our Donors and Summer of Service families to learn ways to cultivate empathy in children. Dr. Bea Moise with Southeast Psychology will be leading the discussion and will include empathy-building activities for your child(ren). This event is FREE and will be held at the Morrison library in Southpark.
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Tired of tone-deaf ads that are missing the mark? Empathy is the answer.

Tired of tone-deaf ads that are missing the mark? Empathy is the answer. | Empathy Magazine | Scoop.it

Empathy is a word that often gets misused. It doesn’t mean being nice or compassionate, though it does often lead to us acting in these ways. At its simplest, empathy is about perspective-taking as a means to greater understanding. It’s not a “gift” that some people have and others don’t. Sure, some of us have more of a natural tendency to think or act with empathy, but it’s universal and something we can all access and ultimately improve with the right dedication and practice.

Over the past several years, my team and I have developed a series of archetypes used to help train different forms of empathy that can be used to lead more effectively and to solve problems more holistically. We call this Applied Empathy—because empathy unto itself is passive. We can “understand” all day and do nothing with that understanding, but that’s a waste. It’s time for us to use our understanding to inform our actions. It’s time for perspective-taking to become a critical part of our process and our work.

 

By Michael Ventura-

03 July 2018 17:57pm

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Seeing Things from Another's Perspective Creates Empathy

Seeing Things from Another's Perspective Creates Empathy | Empathy Magazine | Scoop.it

Should you literally try to see the world from someone else's perspective?

Another study in this series used the same spatial task, but afterward asked participants how much they thought they would like the person in the photo.  Participants rated that they would like this person better when they had to take their spatial perspective than when they did not.

These studies demonstrate that you can actually take the phrase “see the world from someone else’s perspective” literally. Actually trying to imagine what the world would look like from another person’s vantage point also help you to connect with that person better and even to understand the world a bit more like that person. 

Art Markman Ph.D.

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