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Quick wins for building empathy with visitors: 4 hacks inspired by School Retool

Quick wins for building empathy with visitors: 4 hacks inspired by School Retool | Empathy Magazine | Scoop.it
To support leaders in catalyzing change, the program introduces them to “Quick Wins”—small things that can be done with little advance planning or budget to build empathy for and connection with end users.

While principals are the “designers” of school culture, museum professionals are the “designers” of the visitor experience, and the key to developing an engaging and human-centered experience is understanding the people for whom you’re designing. These Quick Wins are things you can do next week to flex a “hack mindset,” build deeper empathy for visitors, and understand what resonates with them so that you can design better exhibitions, services, programs, and products.

 

  • 1) Relocate your desk for a day
  • 2) Run a live poll
  • 3) Take a visitor to coffee
  • 4)  Shadow a visitor
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Empathy Magazine
The Empathy Movement Magazine: The latest news about empathy from around the world - CultureOfEmpathy.com
Curated by Edwin Rutsch
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Empathy Movement Magazine

Empathy Movement Magazine | Empathy Magazine | Scoop.it

Sponsored by Edwin Rutsch Empathy Guide Services
Visit  http://cultureofempathy.com/Services/

These one-to-one empathy sessions support; well-being, healing, practicing to be a better listener and supporting you in creating empathic environments in your relationships, family, school, work, communities and beyond.

 

Subscribe to our Emailed Empathy Newsletter

 

Sections

*   Front Page (this page)
*   Animals
*   Art
*   Compassion

*   Compassionate Communications (NVC)

*   Curriculums
*   Education
*   Empaths

*   Empathic Family & Parenting

*   Empathic Design - Empathy in Human-Centered Design
*   Health Care

*   Justice

*   Self-Empathy & Self-Compassion
*   Teaching - Learning
*   Work 

*   etc.

 

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Edwin Rutsch, Editor

Our Website CultureOfEmpathy.com

Join us on Facebook Center for Building a Culture of Empathy

 

 

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Brenda Robinson's curator insight, May 13, 2015 9:52 PM

Hon. Liz Sandals: Introduce a new course called "COMPASSION" for Grade 1 and Grade 12. https://www.change.org/p/hon-liz-sandals-introduce-a-new-course-called-compassion-for-grade-1-and-grade-12

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empathy | National Rehabilitation Information Center

Taumatic brain injury (TBI) is lasting brain damage from an external force, such as a fall or accident. TBI can be mild, moderate, or severe. Past research has found that some people with TBI may have trouble empathizing with others

 

Empathy is the process of caring about, understanding, and sharing another person’s feelings, and it is important for healthy relationships.

 

Empathy has two main components: cognitive empathy, or understanding another person’s point of view; and emotional empathy, or concern about another person’s feelings.

 

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Museums: Actions for Integrating Empathy

Museums: Actions for Integrating Empathy | Empathy Magazine | Scoop.it
Last week we explored the topic of museums as cultivators of empathy. Empathy was selected as a trend by the Center for the Future of Museum’s TrendWatch 2017, and last week’s post reviewed how museums are beginning to grapple with empathy as a part of their identity. This post follows up on the topic with resources and a list of actions suggesting how museums can encourage an identity of empathy.

When reading about empathy in museums it doesn’t take long before finding works by Mike Murawski, the Director of Education and Public Programs at the Portland Art Museum. Murawski has a MuseumNext talk and ArtMuseum Teaching article both entitled, “The Urgency of Empathy & Social Impact in Museums”. Both were provided in mid-to-late 2016, a time in which prejudice, conflict, and inequality had reached a fever pitch in the United States, Canada, and England.
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How to Learn Empathy | The 7 Archetypes

Understanding empathy is critical in our personal and professional lives, but it can be difficult to know how to develop and refine it. In this highlight from Podcast 725, author and CEO Michael Ventura breaks down the 7 behavior archetypes present in his work, and explains why knowing yours can help boost your emotional intelligence.
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Empathy: A Keystone Habit | QCon San Francisco 2018

Empathy: A Keystone Habit | QCon San Francisco 2018 | Empathy Magazine | Scoop.it
Abstract
Do you struggle to build trust, influence others, give effective feedback, and enable collaboration? This session will explore how empathy – the ability to understand others' needs and ensure that they know that you understand them – is what Charles Duhigg calls a "keystone habit", a behavior change that unlocks other cascading behavior changes. Along the way, we will try demystify what empathy is and give you simple tools to enhance your practice of empathy.
And we'll talk about otters.
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Sessions: Judicial Activism Is 'Fundamentally Undemocratic' -  empathy is, it's more akin to emotion, bias, politics, not law.

Sessions: Judicial Activism Is 'Fundamentally Undemocratic' -  empathy is, it's more akin to emotion, bias, politics, not law. | Empathy Magazine | Scoop.it

One argument for activism was advocated openly by President Obama – he said it repeatedly. He declared his nominees must judge with empathy, it's a seductive argument, politically it sounds good, but whatever empathy is, it's more akin to emotion, bias, politics, not law. "

"Such an approach is a direct threat to law," Sessions contended. "And since law and law alone protects our liberties, it's a threat to our freedom and the democratic process. We at DOJ fight against this heresy relentlessly.

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Video: School Says White People Can't Feel Empathy

Video: School Says White People Can't Feel Empathy | Empathy Magazine | Scoop.it
VIDEO: SCHOOL SAYS WHITE PEOPLE CAN'T FEEL EMPATHY
The racist lessons radical educators are forcing on America's children.
 
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How to tap into our collective empathy | TED Talks

How to tap into our collective empathy | TED Talks | Empathy Magazine | Scoop.it
These TED Talks advocate for creating bridges of compassion and understanding.
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What Is A Lack Of Empathy? People With These Personality Traits Don't Know How To Be Empathetic

What Is A Lack Of Empathy? People With These Personality Traits Don't Know How To Be Empathetic | Empathy Magazine | Scoop.it


For a variety of reasons, empathy remains completely beyond their frame of reference, and they are simply incapable of — or even disinterested in — grasping the feelings of others.

If you hope to find true love and a happy, healthy relationship, it's important to look for someone who can empathize with you and what you are feeling (and that you do the same).

To help you quickly identify a lack of empathy, keep an eye out for (and stay away from!) people with these 5 personality traits, because they have no idea what it means to be empathetic.

1. Unemotional

2. Self-absorbed

3. Judgmental

4. Insecure

5. Selfish

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How Empathy is Changing Business –

How Empathy is Changing Business – | Empathy Magazine | Scoop.it
Empathetic Business Models have just started.

Companies can’t present themselves to the consumers as money making machines. We finally care enough to boycott the company that is destroying Indonesia’s forest. We care enough to buy a pair of shoes because we know a child in need will get one. We also care enough about preventing the extinction of our animals, or to fight for access to clean water. We do care for other humans and our planet. And companies need to take note and start acting how their users expect them too.

This is just the beginning
Empathetic Business Models have just started. It can be as simple as 4Ocean’s, here the Wikipedia description: “4ocean is a United States company selling bracelets made of recycled materials. The company promises to remove one pound of trash from the ocean and coastlines for each bracelet they sell. 4ocean sponsors events where volunteers remove trash.” Really easy to understand right? Buy a bracelet online, one-click away and the company will do the work for you.
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Impact of Empathy in the Patient-Doctor Relationship 

Impact of Empathy in the Patient-Doctor Relationship  | Empathy Magazine | Scoop.it
Satisfaction
Typically a stressful and daunting experience, communicating with a doctor that you can feel comfortable with can shift the mood immensely. Like other industries, the medical field strives on giving positive patient experiences. In a recent scientific study, researchers determined that patients were more satisfied with their care if they believed their doctor was empathetic to their needs.

 

The study, consisting of 112 patients, showed that 65% of patient satisfaction was accounted for from empathy. Although excellent medical skills are important to patient care, having a doctor empathetic to situations helps improve patient experiences and happiness.

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 Two Cheers for Feminism! - What girls and women get right about empathy and connection - The New York Times

 Two Cheers for Feminism! - What girls and women get right about empathy and connection - The New York Times | Empathy Magazine | Scoop.it

This is raw carnage, caused by a culture that leads to self-isolation, conflict and a crisis of connection. What bothers me most on campus is not the assaults on free speech; it’s that some students are brutal with one another. They play games of moral one-upsmanship that leave others feeling desolated.

 

One of the authors in “The Crisis of Connection” is Mary Gordon, who founded the Roots of Empathy project. Once a month, a parent and an infant visit a classroom of children and sit on a green blanket. The children gather around them to talk about what the infant is doing.

They watch the infant try to crawl to something or reach for a toy. They are learning to put themselves in the mind of the baby, learning emotional literacy and learning what deep attachment looks like....

There it was, Gordon writes, even in traumatized soil, a bloom of empathy.

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Closed-End Fund Investors: Savvy, Prosperous and Young

Closed-End Fund Investors: Savvy, Prosperous and Young | Empathy Magazine | Scoop.it
1. Practice Engaged, Active Listening (Without Taking Notes)

If you take notes like a court reporter, it may come across as you are documenting something. Listen and verbally summarize what your team is saying and ask questions to get the team to respond. Don't furiously take notes on your laptop or a notepad. Engage with your eyes and let people talk, listening with compassion. Say things like, "Let me know if this is what you are saying." - John M. O'Connor, Career Pro Inc.


2. Sit Next To Your Team Members Instead Of At The Head Of The Table
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Customer Journey Mapping: Empathy Maps

Customer Journey Mapping: Empathy Maps | Empathy Magazine | Scoop.it
What is an Empathy Map?
Empathy maps describe what a customer goes through as he/she is trying to complete a task, in a product or brand agnostic way. In other words, empathy maps allow you to take a step back from your product and paint a picture of a typical customer’s experience — their needs, expectations, goal, hurdles, and behavior as they try to overcome those hurdles.

A typical empathy map has 4 main ‘observation-based’ sections – say, think, do, feel. This framework can be further evolved by adding two more ‘analysis-based’ sections: pains and gains. Open-ended empathy maps yield better results, however, to limit the scope of the exercise, it is better to limit it to a specific problem or a task at hand.
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Understanding Physician Empathy, How It Impacts Patient Care

As healthcare professionals work to improve patient-provider communication and patient satisfaction, they must understand the role physician empathy plays in clinical interactions.

 

WHAT IS PHYSICIAN EMPATHY?

 

The definition of empathy in the clinical sense may diverge slightly from its general definition, experts agree. Specifically, physician empathy becomes more nuanced in the clinical setting.

Many medical professionals break empathy down into different categories. Cognitive empathy, for example, refers to a physician’s ability to recognize a patient’s emotions, reflect those emotions back to the patient, and consider the emotions when making care decisions.

 

Affective empathy is more related to the tradition definition of empathy. Affective empathy is when providers internalize the emotions a patient feels and truly feels those emotions themselves.

 

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New anti-bullying superhero teaches compassion and empathy | king5.com

New anti-bullying superhero teaches compassion and empathy | king5.com | Empathy Magazine | Scoop.it
SEATTLE — We're hearing more stories about children being bullied at younger ages. The Committee for Children is hoping a new superhero called Captain Compassion will help teach empathy and help kids build stronger friendships. Mia Doces, Committee for Children's Vice President of Innovation shared more about Captain Compassion and her sidekick, Kid Kinder.
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Episode 24 - The Chaos of Empathy by Nameless Chaos

Tedd's on one again. From baby diapers to gas stations, no one is safe from the fury of Mr. Bodnar. Do you know the difference between empathy and sympathy? Neither do we, but lets learn together. A chaotic episode to say the least. Buckle up buttercup.
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Are You Listening - A Pathway to Empathy

A new film tells a story that needs to be told in nearly every Canadian community. It’s a story of support through compassion called ‘Are You Listening – A Pathway to Empathy.’ The film is created by local director Wanda Reinholdt of Reinholdt Productions and producer Rueben Tschetter and features the community of Red Deer and how it dealt with a series of tragedies.

Reinholdt explains that the film mirrored her own personal journey.

“My personal story is one of being saved by people listening to me, by people really caring and hearing and seeing me for who I was when I was younger,” she said. “The story that we told was based upon a tragic event where in a matter of six months six lives were lost to suicide,” she explained.

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The Possibility and Limits of Interreligious Empathy - Catherine Cornille 

Catherine Cornille is the Newton College Alumnae Chair of Western Culture, at Boston College. In her presentation of the 2018 Truman G. Madsen Lecture on the Eternal Man, she discusses the need for but challenges of true interfaith dialogue based on empathy.
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Active Listening 

Active listening is a skill that can be acquired and developed with practice. However, active listening can be difficult to master and will, therefore, take time and patience to develop.

 

'Active listening' means, as its name suggests, actively listening. That is fully concentrating on what is being said rather than just passively ‘hearing’ the message of the speaker.

 

Active listening involves listening with all senses.  As well as giving full attention to the speaker, it is important that the ‘active listener’ is also ‘seen’ to be listening - otherwise the speaker may conclude that what they are talking about is uninteresting to the listener.



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Reactivating the Empathy Circle Newsletter: bridging our social and political divides

Reactivating the Empathy Circle Newsletter: bridging our social and political divides | Empathy Magazine | Scoop.it

Subscribe: http://j.mp/1K0y0VV

 

I am restarting our newsletter. This is for people that subscribed on our website or have had personal email contact with me. Apologies in advance if you don't want to receive it, please unsubscribe here.

It's been quite a long time since I sent out the last newsletter. The reason is I have 6,500 people on the list and Mail Chimp charges $75 a month for the service, which was too much for me to keep up. 
 
Below are some latest accomplishments from the Center for Building a Culture of Empathy. We have been focusing on bridging the political divides with mutual listening, constructive dialogues, empathy circles, training, human-centered design, and social activism. Future newsletters will keep you up-to-date on the latest developments in the Empathy Movement.
 
Warmly
Edwin Rutsch
Director: Center for Building a Culture of Empathy
Funder: Empathy Tent 

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Can Empathy Explain Gender Differences in Economic Policy Views in the United States?: Feminist Economics:

This paper shows that different levels of empathy of men and women explain the well-documented gender differences in interventionist government economic policy views in the United States. Using the Davis Interpersonal Reactivity Index (IRI) to measure empathy, the study finds that more empathic people support more interventionist policies.

 

While greater empathy leads both men and women to support more government action, there is no gender difference in the effects of empathy on policy views. When policy views are separated by area, gender differences on policies concerning poverty, inequality, and social welfare disappear once empathy is accounted for, though they persist in views on free markets.

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The Therapeutic Effects of Empathy in Healthcare 

The Therapeutic Effects of Empathy in Healthcare  | Empathy Magazine | Scoop.it
July 2017 – Increasing attention is being paid to the role of empathy in healthcare, but too little is understood about which specific aspects of empathy are therapeutic and how those aspects work together in clinical encounters.

Traditionally, physicians believed that they could employ a special kind of “detached concern” in which they label patients’ emotions from the outside, looking in, but need not experience actual empathy in which they vividly imagine what patients are going through. They argued that this detachment was essential for them to be objective and not burn out.

Starting about 20 years ago, scholarly work began to emerge that argued against these assumptions and investigated the therapeutic value of emotional empathy (resonating with patients’ feelings and attuning to them non-verbally) as well as cognitive empathy (seeing things from the patients’ perspective as opposed to one’s own).
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Listening Well: The Art of Empathic Understanding with Dr. William Miller 

Listening Well: The Art of Empathic Understanding with Dr. William Miller  | Empathy Magazine | Scoop.it

Listening Well: The Art of Empathic Understanding
William R. Miller, Ph.D.
The University of New Mexico
 
The interpersonal skill of accurate empathy is a learnable ability with over 60 years of scientific evidence for its value in improving client outcomes. Though sometimes regarded as a “nonspecific” factor in counseling and psychotherapy, it is in fact well-specified and reliably measurable. It is  the most studied of Carl Rogers’ three “necessary and sufficient” therapeutic conditions for change. Prof. Miller has been studying and  teaching accurate empathy for over 40 years, and it is a foundational skill in his well-known clinical method of motivational interviewing.

 

Empathic listening has also been shown to improve outcomes in cognitive-behavior therapy. More generally, it is a valuable skill in interpersonal relationships, and one that he has often taught to clients, paraprofessionals, and clergy. This 6-hour workshop will use a “tell-show-try” approach, with explanation, demonstration, and ample experiential practice of component skills.
 
Dr. Miller is Emeritus Distinguished Professor of Psychology and Psychiatryat the University of New Mexico where he served as Director of Clinical Training and Co-founder of the Center on Alcoholism, Substance Abuse and Addictions (CASAA). Fundamentally interested in the psychology of change, 
he has focused in particular on the development, testing, and dissemination  of behavioral treatments for addictions.  

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Changing characteristics of the empathic communication network after empathy-enhancement program for medical students

Changing characteristics of the empathic communication network after empathy-enhancement program for medical students | Empathy Magazine | Scoop.it
The Empathy-Enhancement Program for Medical Students (EEPMS) comprises five consecutive weekly sessions and aims to improve medical students’ empathic ability, an essential component of humanistic medical professionalism.

 

Using a graph theory approach for the Ising network (based on l1-regularized logistic regression) comprising emotional regulation, empathic understanding of others’ emotion, and emotional expressivity, this study aimed to identify the central components or hubs of empathic communication and the changed profile of integration among these hubs after the EEPMS.

 

Forty medical students participated in the EEPMS and completed the Depression Anxiety Stress Scale-21, the Empathy Quotient-Short Form, the Jefferson Scale of Empathy, and the Emotional Expressiveness Scale at baseline and after the EEPMS.

 

The Ising model-based network of empathic communication was retrieved separately at two time points. Agitation, self-efficacy for predicting others’ feelings, emotional concealment, active emotional expression, and emotional leakage ranked in the top 20% in terms of nodal strength and betweenness and closeness centralities, and they became hubs.

 

After the EEPMS, the ‘intentional emotional expressivity’ component became less locally segregated (P = 0.014) and more directly integrated into those five hubs. This study shows how to quantitatively describe the qualitative item-level effects of the EEPMS.

 

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