Empathic Listening
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25 phrases to guide you to greatness in public speaking

25 cardinal phrases to power your public speaking skills!

Hector Escalante's insight:

My favorite is "Let your storylead to theirs"

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Brian Buchmann's curator insight, June 16, 2013 1:03 PM

I like it

MAB 1 Online Marketing's curator insight, June 17, 2013 1:17 AM

anyone with difficulty with public speaking maybe this will help!

Elsie Barone's curator insight, June 21, 2013 10:03 AM

Good

Rescooped by Hector Escalante from Empathy in the Workplace
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AMAZING technique to improve Empathic Listening - Dr. Stephen R. Covey - Indian Talking Stick

"Empathic listening takes time, but it doesn't take anywhere near as much time as it takes to back up and correct misunderstandings when you're already miles down the road; to redo; to live with unexpressed and unsolved problems; to deal with the results of not giving people psychological air."


Via Edwin Rutsch
Hector Escalante's insight:

Empathic listening is not easy and it doesn't come naturally. I want to be understood first. It's my nature. But, this technique does work. I use it with my 16 year old who always needs to be understood.

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Do Starbucks Employees Have More Emotional Intelligence than Your Physician? - Forbes

Do Starbucks Employees Have More Emotional Intelligence than Your Physician? - Forbes | Empathic Listening | Scoop.it
A Starbucks barista. (Photo credit: Wikipedia) A cranky customer snaps at his barista, lodging an unjustifiable complaint about the service, the temperature of the drink…about anything and everything.  He came into the store angry (and in pain from...

Via The Mindful Organization
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5 Keys to Transform Workplace Holiday Stress From the Inside Out - Forbes

5 Keys to Transform Workplace Holiday Stress From the Inside Out - Forbes | Empathic Listening | Scoop.it
It's not likely that your office will join in a collective "OM" to dilute any office tensions, but there are some things you can keep in mind to manage workplace stress from the inside out.

Via The Mindful Organization
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Using Empathic Listening to Collaborate

Using Empathic Listening to Collaborate | Empathic Listening | Scoop.it
The 7 Habits of Highly Effective PeopleThe habit to "seek first to understand" involves a very deep shift in paradigm. We typically seek first to be understood.

Via F. Thunus
Hector Escalante's insight:

This is not new stuff, but it's still powerful and practical.

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Jacob M Engel's curator insight, August 13, 2014 6:03 AM

Habit 5 is probably the most important and the most difficult. Most people listen with the intent to reply. Empathic listening is to listen with the intent to understand!