e-commerce and social
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e-commerce and social
Stories and lessons learned of e-commerce start-ups in today's social landscape
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Storytelling is underutilized. Yet, your customers, partners, investors, employees, expect it.

Storytelling is underutilized. Yet, your customers, partners, investors, employees, expect it. | e-commerce and social | Scoop.it
[Study]  92% of consumers want to internalize words in the form of a story. I have been storytelling for businesses since 2003,  whether to lead organizational change, to obtain management buy-in for
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Phone still king for first and second contact (Omnichannel Customer Service)

Phone still king for first and second contact (Omnichannel Customer Service) | e-commerce and social | Scoop.it
RT @ClientauCoeur: #Infographie : Omnichannel Customer Service: Phone still king for first and second contact http://t.co/mvTz3jT6Hr #Expér…
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Cruise Line Class's curator insight, November 29, 2013 10:23 AM

Also, if you really want to create a unique service experience, it is important that your service touch points are consistent with your unique brand experience. 

 

This infographic demonstrates the power of the telephone connection.  Why not take it a step further and revisit how you answer the telephone so that it is more consistent with the personality of your brand?

 

Make it a great day!

 

 

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Online Retail: Cultural Differences in e-Commerce and e-Retail

Online Retail: Cultural Differences in e-Commerce and e-Retail | e-commerce and social | Scoop.it
Retailers are turning to export and international sales for business development in online shopping and retail sales. How many though have considered the impact of cultural differences on the chances of their e-retail success?

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Subhabrata Datta's curator insight, May 6, 2014 1:31 PM

This matter is a new concern but e-marketing is trying to develop the cultural differences according to geographic dimensions.

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Why We Should Pay Attention to These Women | Yazziness

Why We Should Pay Attention to These Women | Yazziness | e-commerce and social | Scoop.it

At the 12 edition of WebCom Montreal, I moderated a panel of four oustanding women that are driving their businesses online. They offered great insight into what makes an online shop successful today. From social platforms to great storytelling. Hope you enjoy it!


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