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Lessons in #Customer #Experience

Lessons in #Customer #Experience | DOOBIT | Scoop.it
You have to love the bar, restaurant, and hospitality industries. While we believe that every business benefits from giving customers a

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, December 20, 2013 2:47 AM

Jon Taffer shows why it's all about the #Customer Reaction.


He has four rules for making the best decisions when it comes to managing customer reactions:

  1. Everything we do is part of a process, never a result.
  2. Every business process, step, or communication must create a positive customer reaction each and every time.
  3. That reaction is the product.
  4. Any business, no matter what it is, lives or dies by the customer reactions it creates.
He provides in-depth analysis, share your thoughts.
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7 Reasons Employees Don't Trust Their Leaders

7 Reasons Employees Don't Trust Their Leaders | DOOBIT | Scoop.it

As the world mourns the loss of Nelson Mandela and commemorates his greatness as a leader, we would do well to remember that one of the  many hallmarks of his leadership was trust.  The greatest leaders in the world gravitated toward Mr. Mandela because he was genuinely trustworthy and his purpose was to support peace, prosperity and unity not only in South Africa – but throughout the world. Mandela was able to lead people in ways that many find impossible to do. As he famously said, “It always seems impossible until it’s done.”

 

Unfortunately, trust is in rare supply these days.  People are having trouble trusting each other, according to an AP-GfK poll conducted in November 2013, which found that Americans are suspicious of each other in their everyday encounters.


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Richard Lock's curator insight, December 11, 2013 4:23 AM

The quality of leadership and management has a great deal to do with low levels of employee engagement. Here are some ideas to consider that make a difference.

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Actors Reporter at AFM 2013 Interview with Daisy Hamilton, Director of Aquisitions TriCoast Worldwide with Host Kurt Kelly

Kurt Kelly interviews Daisy Hamilton, Director of Acquisitions with TriCoast Worldwide for Live Video, Inc. & Actors Reporter. Actors Reporter is an ezine an...


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Kurt Kelly's curator insight, November 25, 2013 6:23 AM

Actors Reporter at AFM 2013 Interview with Daisy Hamilton, Director of Aquisitions TriCoast Worldwide with Host Kurt Kelly

https://www.youtube.com/watch?v=Q2wR8dZxhLY Actors Reporter at AFM 2013 Interview with Daisy Hamilton, Director of Aquisitions TriCoast Worldwide with Host Kurt Kelly | @scoopit http://sco.lt/...  @kurtkelly @livevideoinc @actorsreporter

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Columbia Acquires Kitchen Sink Press Comics Archive

Columbia Acquires Kitchen Sink Press Comics Archive | DOOBIT | Scoop.it
Columbia University’s Rare Book & Manuscript Library has reached an agreement with comics artist, historian, publisher and literary agent Denis Kitchen to acquire the archive of Kitchen Sink Press, the legendary publisher of underground comics that...
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Travel app purchase one of biggest acquisitions yet of a Colombian tech company Colombia News | Colombia Reports

Travel app purchase one of biggest acquisitions yet of a Colombian tech company Colombia News | Colombia Reports | DOOBIT | Scoop.it
A Colombian app company that helps backpackers find a place to stay was recently acquired by the world’s largest youth travel agency, the CEO revealed to Colombia Reports.
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Deli-Italia oil maker eyes aquisitions - Insider Media

Deli-Italia oil maker eyes aquisitions - Insider Media | DOOBIT | Scoop.it
Deli-Italia oil maker eyes aquisitions
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Deli-Italia oil maker eyes aquisitions. Last updated: 22nd Nov 2013 at 08:28am. Keyword tags: Deli-Italia,Epicure.
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