digitalNow
37.8K views | +6 today
Follow
 
Scooped by Don Dea
onto digitalNow
Scoop.it!

The Wide Open Era in 3-D Printing

The Wide Open Era in 3-D Printing | digitalNow | Scoop.it
Pirate3D is a small but ambitious maker of three-dimensional printers that attracted notice last spring when it raised a large amount of money on Kickstarter.
Don Dea's insight:

Initially priced at $347, the printer is likely to cost as much as $700 in stores this winter, and about $500 online. Mr. Chang, who has recently been in the United States for discussions with retailers, wouldn’t say which retailer would carry the product, but said the retail sales will be limited to a couple of large American cities with a big tech presence.

The higher prices for the machines are associated with delivering printed objects with a resolution as fine as 85 microns, about one three-hundredths of an inch. That is better than current printers on the market for more money.

more...
No comment yet.
digitalNow
Exploring leadership, management, innovation, and technology issues and trends; impacting associations & non-profit organizations in the digital age.
Curated by Don Dea
Your new post is loading...
Your new post is loading...
Scooped by Don Dea
Scoop.it!

Are you taking a workplace lonely?

Are you taking a workplace lonely? | digitalNow | Scoop.it
Most employees have others in the workplace that they can turn to for advice, feedback and/or companionship. They can ask questions on how to get things done and work through tough times with their peers without unreasonable concern that they will be unnecessarily or unfavorably judged (or worse). They can share a joke in the office, fill their March Madness brackets, and comfortably discuss what’s going on in their personal lives. They can also “hang” with their associates after work, as a natural extension of their time together in the office.
Leaders, on the other hand, have fewer people to turn to when things get tough. Who in the organization, after all, has had to sign off on the types of decisions that they must make each day? It can certainly be difficult to confide in and bare their souls to direct reports. And those who sit above them in the corporate or organizational food chain (such as the chairman of the board) are also not the ones to whom they want to display weakness or vulnerability.
Furthermore, it can be awkward and inappropriate for bosses to try to chum up with their co-workers. Sure, there’s nothing wrong with occasional out-of-work interaction. May times it can be both fun and healthy and offer all parties the chance to see each other in a different light. But at the end of the day, the boss is the boss, and that still spells social isolation for the guy calling the shots.  
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

Use AI for “Dirty Jobs” and Be Employees’ BFF

Use AI for “Dirty Jobs” and Be Employees’ BFF | digitalNow | Scoop.it
Who is more important: The customer or the employee?
Jeremie’s answer was instantaneous.

The customer!

Why? Was my obvious next question.

His answer came equally quick: “We deliver happiness, it is what we do”.

To enable this, he made it his personal mission is to keep his team happy.

Because only happy employees create happy customers.

The employee is a means to an end, an important one, but still a means. The end is the happy customer.

Not much to say against it, following his philosophy – his team looked genuinely happy, actually radiated happiness. And the team delivered on the promise.

Abstracting away from this example of the hospitality industry this raises an interesting question:

What does it take to make – and keep – an employee happy?
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

7 Nonprofit Social Media Trends for 2018

7 Nonprofit Social Media Trends for 2018 | digitalNow | Scoop.it
Disappearing Content (aka Ephemeral Content): Snapchat started the direction, and it's been followed by Facebook and Instagram. In the next year, more and more brands, including nonprofits, will develop campaigns that include social media content that is only available for no more than 24 hours. The ephemeral material helps engage donors and supporters as an appeal is in process and creates the necessary urgency to support the cause—now.
Artificial Intelligence: Learning about your social media mentions on social networking platforms is going to get a whole lot more fun and exciting with artificial intelligence (AI). Salesforce, which is one of the leading CRM platforms in the world, including in the nonprofit sector, has created AI-Powered Image Recognition with its Einstein Vision for Social Studio. Companies like Salesforce understand that visual content is paramount, and they're allowing brands to search social media using media. Now there's a powerful tool on the market to seek visual content regarding your brand on social media
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

4 Ways to Use Communication to Boost Customer Loyalty

4 Ways to Use Communication to Boost Customer Loyalty | digitalNow | Scoop.it
It’s no secret that it’s easier — and cheaper — to retain the customers you have than it is to …
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

The leadership killer

The leadership killer | digitalNow | Scoop.it
“A leader always needs to remember that he or she is there to serve the mission and the team. Period. Your influence on people and situations comes from your ability to be a role model," Havlik said. "You need to be the standard-bearer of the values that you expect the team to live by. You’ve got to get your ego out of the way, because it’s constantly wanting to take over. The thing that will neutralize hubris is humility.”
Hubris narrows a leader’s center of focus to himself, ultimately making him selfish. Humility does the opposite; it focuses first on the needs of others. Preventing hubris means remembering that you’re no better than others, regardless of what cues you’re getting about how special you are because you’ve been tasked with leading others. Serving others in the best possible way means getting out of yourself.
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

Why it's up to you to create a civil workplace

Why it's up to you to create a civil workplace | digitalNow | Scoop.it
What norms are you setting around civility?  

Leaders set the norms for their organizations. People watch what you do and determine what passes as acceptable behavior. Leaders who step up and “go first” in terms of acknowledging their civility shortcomings experience better success in creating a respectful environment than those who simply send employees to civility training (yes, that’s actually a thing.)
Porath cites an example of an international law firm whose head partner brought in Porath to provide training on civility. Not only did the head partner participate in the training, the firm’s chairman of the board participated.
“About a year and a half after we began our work together, the firm won a Best Place to Work award,” notes Porath, something that would have been unlikely just a couple of years earlier.
Beware the contagion of incivility

Unfortunately, bad behaviors can be as contagious as a flu bug. Research has shown that we unconsciously mimic behaviors of those around us, including rude behavior. Start with your own actions: reflect on your emails, texts and in-person communication with your team. You may think you’re in the clear, but perhaps your attempt at being a good role model is being sabotaged.
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

Don’t Get Caught in the Middle

Don’t Get Caught in the Middle | digitalNow | Scoop.it
Sometimes things move so fast in our digitized world that it can feel as if there is no safe place to position yourself — or your organization. How do you anticipate where to go next — whether considering your company’s strategy or your own career — when the winds of change sweep from every direction? You simply can’t know the right move for certain. And even when you do make a good call, the clock is ticking; you’ll soon face a new threat of obsolescence. As I’ve written in the past, we all need to accept that change is continual; we must learn to embrace change rather than fight it. Similarly, we need to accept that there are no safe havens — for us or our companies. We simply must be prepared to stay on the move.

But whatever you do next, wherever you go, don’t head for the middle. Not the middle of a relationship, not the middle of an organization. It’s a bad time to be an intermediary — at least in the traditional sense of the word.
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

Let's teach our children to become leaders

Let's teach our children to become leaders | digitalNow | Scoop.it
Ask for and accept help. The very definition of leadership is being inclusive of others. Every leader in every age has had teachers, colleagues, supporters and assistants. Demonstrate your willingness to share the burden and the glory.
Own up. Take responsibility. Show others that you take responsibility, even when it is embarrassing. When you apologize, do so with humility. When you accept the consequences, do so with grace. On the flip side, give credit where credit is due.
Simple, yes, but not always easy. It is tempting to hide in our corners, believing that we are paralyzed by rhetoric designed to divide us into idealogical camps, as if were impossible to find a common human thread. But that wouldn’t be very leader-like, would it?
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

Employees are the new culprits when it comes to cyber security attacks in organisations

Employees are the new culprits when it comes to cyber security attacks in organisations | digitalNow | Scoop.it
A new employee walks into his first day at work, proud that he is working for a well-known organisation. He …
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

2018 IT Budgets Are Expected to Increase

2018 IT Budgets Are Expected to Increase | digitalNow | Scoop.it
Considerably more IT professionals expect their technology budget to increase, rather than decrease, next year, according to a recent survey from Spiceworks. The resulting "2018 State of IT" report indicates that IT staffing also should grow during that time period. With the additional funding, tech departments will seek to augment their investments in hardware, software, hosted and cloud-based services, and managed services. As for "the next big thing" areas of focus, a notable number of survey respondents indicated that their company is also investing in the internet of things (IoT), virtual reality (VR) and artificial intelligence (AI). "Many businesses are feeling optimistic about the current state of the economy, and, as a result, we can expect them to spend a bit more freely when it comes to their IT purchases in 2018," said Peter Tsai, senior technology analyst at Spiceworks. "Not only are budgets expected to increase across hardware, software and services, [but] companies have indicated they're also more willing to invest in emerging tech like IoT, AI and VR. And with IT staffing levels on the rise, some organizations will be better equipped to evaluate promising tech and plan for the future." More than 1,000 IT professionals from North America and Europe took part in the research.
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

Solution-Based Service: The Backbone of a Great Customer Experience

Solution-Based Service: The Backbone of a Great Customer Experience | digitalNow | Scoop.it
Team members proactively work toward a solution: Getting to the “solution” is key to being solution-based! The focus should remain on reaching issue resolution before moving on to selling, marketing, or informing.
Front-line employees actively anticipate customer needs: Instead of waiting to hear a customer has a problem, solution-based teams will do their best to anticipate customer needs. Check out our four steps to start anticipating needs.
Contact center teams ditch the script and focus on critical thinking: If your employees are only allowed to reply with scripted answers, you might as well employ a team of robots. Instead of assuming teams consist of mindless drones, solution-based teams foster critical thinking skills. They know that a support script can help guide an interaction, but doesn’t direct it.
Representatives answer questions as effectively as possible: Efficiency and effectiveness are important in any contact center. Teams focused on finding solutions take their service to the next level by making it effortless for customers.
Agents complete all needed tasks and follow-through on all promises to customers: If you’re going to talk the talk, you must walk the walk, as well. Once solution-driven team members are done speaking with a customer, they will complete all remaining tasks. Any promises made to the customer must be kept and handled in a timely fashion.
In the words of the wise Vanilla Ice: stop, collaborate, and listen. Keep these three little words in mind and you’ll be off to a great start!
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

One Awful (but Common) Leadership Practice and What To Do Instead – Let's Grow Leaders

One Awful (but Common) Leadership Practice and What To Do Instead – Let's Grow Leaders | digitalNow | Scoop.it
Unintended Consequences
Here’s the thing, if you’re in a leadership role, yes, your executives can fairly expect you to think things through and bring solutions (particularly when you’ve got bad news – see the D.A.R.N. Method). You’ve got the experience and responsibility to be able to own your problems and look for answers.

However, your employees are a different audience. Telling employees not to bring a problem without a solution is careless and lazy.

They may not know how to problem solve. They may lack critical thinking skills. They may not have the training or information they need to arrive at reasonable solutions.

The problem with telling people “Don’t bring me a problem without a solution” is that when they don’t know how to come up with solutions, you’ve essentially just told them, “Don’t bring me a problem.”

Now you’ve got people mucking about with problems they can’t solve and that they won’t bring to you. The problems fester, productivity and service decline, and everyone is frustrated.

There’s a better way.

Help Employees Learn to Think Critically and Solve Problems
The answer is definitely not to play the hero and jump in with answers
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

The Right to Work Place Inspiration

Everyone in your organization has the right to Work Place Inspiration – WPI’s - as well.

WPIs are your company’s valued behaviors. The “how” of team interaction, customer service, and community impact. You can create policies, procedures, and practices that form your WPIs. For example, how do you expect your teammates to approach disagreement? What are the procedures for dealing with a dissatisfied client? How will the team regularly review the company’s value statement and make sure to implement it?

Just like KPIs, your WPIs should be straightforward and succinct, communicated regularly, demonstrated, and part of your accountability program.

In my culture work with senior leaders, I help them craft an organizational constitution--a formalized statement of agreements showing how they will deliver promised performance (KPIs) in alignment with company values (WPIs).

Research* indicates that happy employees:

●     Deliver 31% higher productivity
●     Demonstrate three times higher creativity on the job
●     Are ten times more engaged by their jobs
●     Are 40% more likely to receive a promotion within a year
●     Generate 37% greater sales figures
●     Are three times more satisfied with their jobs

While some companies take the idea of an organizational constitution literally, most of my clients do not use the exercise to refine business governance. Instead, they use it to increase their WPIs, which affect their KPIs. They see a boost in employee performance, passion, and profits.

Your employees deserve this. Moreover, you do, too.
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

Capital OneVoice: Top Tips And Tech For Holiday Driving

Capital OneVoice: Top Tips And Tech For Holiday Driving | digitalNow | Scoop.it
Using body language to make a positive impression is inauthentic.

This is a myth I hear expressed whenever I give a speech or seminar. And it often comes from the same participants (managers, leaders, executives) who understand the value of spending hours creating, reviewing and rehearsing what they are going to say to make a positive impression in an important meeting or negotiation. I ask them to consider this: In any business interaction you are communicating over two channels – verbal and nonverbal – resulting in two distinct conversations going on at the same time. While a well-written speech or well-designed bargaining strategy is obviously important, it’s not the only important message you send. In a thirty-minute business discussion, two people can send over eight hundred different nonverbal signals. And it is no more (or less) inauthentic to prepare for this second conversation than it is to prepare for the first.
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

Top 5 Most Impactful Call Center Trends 

#1 – Build meaningful collaboration into the way agents work and solve problems.
You can’t script for the relatively complex questions that agents often answer. Instead, call centers need to empower agents through more nimble, distributed, self-paced learning tools.

Agents should also be enabled to collaborate with colleagues for skill building and to answer questions as needed. Call centers where agents were not only are allowed to get help, but meaningfully supported to collaborate in a “network judgment environment”, performed 50 percent better than the average call center, according to a study published this year in Harvard Business Review.



A network judgment environment is one in which reps rely more on advice and guidance from colleagues to inform their decisions. This approach reduces the risk of agent error by 25 percent, compared with average call centers, the study reported.

However, only 12 percent of agents surveyed reported working in a network judgment environment. Fifty-two percent of agents reported working in an “adherence” climate in which agents strictly follow policies and 35 percent work in an “individual judgment” climate, where the policy is to rely on your own judgment.

#2 – Mine a workforce with a propensity for high job satisfaction.
Call centers have long held a static approach to their workforce, sourcing from a pool of willing workers within their geographic area. Considering that the agent must pay to commute, sometimes pay to park, conform to the call center’s available schedule, conform to call center policies, and accept a relatively low wage, that pool is often very limited.

This approach to sourcing talent has never worked well when you consider turnover: an average annual turnover rate for a customer service representative is 29 percent and the average lifespan for a call center worker is approximately 3.3 years.

The industry has an opportunity to stop this attrition—and save on costs associated with constantly sourcing and training new workers—by making the job more appealing.
Call centers offering access to virtual agents have solved may of these issues, from cutting out commute time to offering radically flexible schedules and self-directed management of their independent businesses rather than heavy-handed employee supervision.
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

How to develop the skills of innovative leaders

How to develop the skills of innovative leaders | digitalNow | Scoop.it
Creating an innovative mindset takes work and may require some retraining, but anyone can innovate if they develop these core competencies:
1. Seek out innovative environments

Our environment plays a major part in developing our innovative characteristics. We can’t change the circumstances of our upbringing, but we do have a choice in the kinds of people with whom we associate and surround ourselves.
We tend to take on the same characteristics as the people we spend the most time with, so be picky! It’s fine to spend time with school chums and old acquaintances, but we need to challenge ourselves to develop new friends who will truly nourish our desire to be the person we want to be.
Likewise, spend time with colleagues who possess high levels of innovative traits.
Tip: Create a learning environment or community that generates new knowledge and perspectives. This type of networking will expose you to different perspectives from individuals with diverse backgrounds and experiences.
2. Observe and be curious

Innovative leaders score high in curiosity. They desire to know more and take the initiative to learn new information. They keep their skills and knowledge current to give them a competitive edge.
Innovative leaders are mentally tough because they believe they will prevail in their circumstances, rather than hope their circumstances will change. If an obstacle pops up, they react with curiosity as they investigate the endless possibilities before them.
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

What’s your content marketing mission statement?

What’s your content marketing mission statement? | digitalNow | Scoop.it
Know your buyer

Before embarking on a content marketing project, we help clients develop a content-marketing mission statement. Much like a company mission statement that guides all programs big and small, a content-marketing mission statement will serve as your compass as you produce content or develop strategy.
The first step is getting to know the target buyer. Here’s what to ask:
Who is your target buyer?
In what kind of company or industry do they work?
What are their characteristics? Age? Job title/role?
What does a typical day look like?
What are their priority initiatives?
What are the typical challenges they face?
Where is the gap in their needs and wants, beyond your products and services?
Where are they in the purchasing funnel?
Why should they care about you?
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

6 Reasons to “Fire” Clients!

We would never advise abandoning all customers! And we don’t advise you to abandon all habits. But some relationships are holding you back, and some people are taking advantage. Which relationships should you continue to develop, and which should you gently let go? In business, we recommend that customers be referred elsewhere (fired) when they:

1. Are problem-prone and complain about trivial matters.
2. Don’t present any more potential business.
3. Don’t refer business.
4. Are no longer profitable.
5. Are engaged in unethical or questionable activities.
6. No longer match your mission statement and values.

Of course we don’t recommend that you jilt longstanding clients or old friends simply because they aren’t your style anymore. Many of our successful clients have outpaced their peers in income and social status. The happiest among them know how to maintain old relationships without awkwardness. They gain more respect, not less, by keeping their old connections.

When we talk about relationships to eliminate, we are talking about relationships that are consistently, poisonously negative, and are extremely unlikely to change. This category includes people who regularly belittle us, people consumed by addiction, or people who make dangerous ethical lapses that could compromise our livelihoods. It also represents relationships with groups that are bringing us down. We suggest dropping memberships in organizations that are downers, meant only for commiseration and cementing a sense of victimhood. We also suggest avoiding negative or depressing publications. If quitting them cold turkey is hard to do, realize that you can achieve just about the same effect by drastically restricting your time with them in frequency, duration, and intensity.
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

How to Counter Executive Objections to New Ideas

How to Counter Executive Objections to New Ideas | digitalNow | Scoop.it
The reason enterprises struggle to innovate isn't a shortage of creativity or, in most cases, money. Instead, it's the enterprise culture around creativity and innovation investment.

First, as companies grow, they tend to pigeonhole their talent. Sadly, those outside of creative roles are often assumed to be uncreative. People reflect the expectations placed upon them, and over time, "non-creatives" cease to contribute ideas—not because they don't have any, but because they're not taken seriously.

The second issue is one of resource allocation. In terms of product development, an executive's role is to decide which ideas are worthy investments and which aren't. Unfortunately, the paradox of choice can cause them to make easy (but sometimes unwise) investment decisions. Often, they support ideas on the basis of who, not what. 

That tendency puts executives at odds with the reality of innovation: Often, the freshest ideas come from the factory floor, where employees find resource-saving workarounds in the normal course of their work. 

Enterprises have their lunch eaten by startups not because of who they hire, but because of a perfect storm. Restrictive roles, intellectual laziness on the part of decision-makers and failure-averse cultures all prevent great ideas from getting the funding they deserve.

Still, there are ways that enterprise entrepreneurs can win a busy executive's ear. By treating the enterprise as a microcosm of the broader world, innovators-in-waiting can hack their way to funding, leap over objections and claw back barriers to that all-important "yes."
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

Six Steps To Create Messages That Matter

Six Steps To Create Messages That Matter | digitalNow | Scoop.it
Follow the Five Cs for Successful Messaging
Clear: Easy to understand and remember no matter the audience.
Concise: Direct and to the point without unnecessary insertions that may distract audiences from the main points.
Credible: Believable in that the messages are backed by proof points and incorporate supporting details to strengthen the key points.
Compelling: Catches your audiences’ attention and inspires them to take applicable action.
Consistent: Repeatable and flexible enough to be incorporated into varying communications channels again and again. 
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

AI in the Boardroom: The Next Realm of Corporate Governance

AI in the Boardroom: The Next Realm of Corporate Governance | digitalNow | Scoop.it
At first blush, the idea of artificial intelligence (AI) in the boardroom may seem far-fetched. After all, board decisions are exactly the opposite of what conventional wisdom says can be automated. Judgment, shrewdness, and acumen acquired over decades of hard-won experience are required for the kinds of complicated matters boards wrestle with. But AI is already filtering into use in some extremely nuanced, complicated, and important decision processes.

Consider health care. Physicians, like executives and board members, spend years developing their expertise. They evaluate existing conditions and deploy treatments in response, while monitoring the well-being of those under their care.

Today’s medical professionals are wisely allowing AI to augment their decision-making. Intelligent systems are enabling doctors to make better diagnoses and deliver more individualized treatments. These systems combine mapping of the human genome and vast amounts of clinical data with machine learning and data science. They assess individual profiles, analyze research, find patterns across patient populations, and prioritize courses of action. The early results of intelligent systems in health care are impressive, and they will grow even more so over time. In a recent study, physicians who incorporated machine-learning algorithms in their diagnoses of metastatic breast cancer reduced their error rates by 85%. Indeed, by understanding how AI is transforming health care, we can also imagine the future of how corporate directors and CEOs will use AI to inform their decisions.
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

Firms Battle Growing Number of Phishing Attacks

Firms Battle Growing Number of Phishing Attacks | digitalNow | Scoop.it
Phishing attacks have escalated sharply in recent years. What was once a nuisance has become a mainstream—and increasingly dangerous—problem. In addition to an increase in the frequency of attacks, phishing methods have become far more sophisticated. From staff members to executives in the C-Suite, employees have been duped into providing log-in data and other credentials that put an organization at risk. Wombat Security's second annual "Beyond the Phish" report, offers some perspective on this issue. "Spear-phishing, business email compromise (BEC), and email-based ransomware are keeping response and remediation teams on their toes," the report notes. "But these are far from the only ways attackers can gain a foothold within an organization or compromise sensitive data and systems." The key to thwarting attacks and minimizing risk? Employee education and training. Wombat examined 70 million responses to its CyberStrength Knowledge Assessments from June 2016 to May 2017. Here are some of the key findings from the research, as well as the firm's 2017 "User Risk Report."
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

Three ways technology can make interactions more human 

1. Think multi-channel
It is important that you understand your customers and how they like to communicate. Of course, every industry and every business is different; but in general, customers across all demographics prefer a choice of channels, appreciate self-service for simple transactions and want to know there is a live agent to talk to if their issue cannot be solved any other way.

Some customers will prefer to send an email for a non- urgent enquiry instead of calling, while others will prefer web chat to resolve a minor issue without having to make a lengthy call. And increasingly, mobile apps are providing customers with the personalisation, choice and convenience they need. Find out what your customers want, and then work to adapt your channel strategy in line with their needs.



Once you have all your channels set up, make sure you keep things consistent. This means maintaining a uniform tone of voice, with service levels and brand messaging customized for each channel.

And of course, the key to multi-channel success is to make sure your agents have cross-channel visibility. That can be easier said than done, but increasingly organisations are turning to cloud platforms which were designed for a multi-channel world. And it is worth the effort; 78% of customers say they are likely to recommend a company they can communicate with regardless of channel without having to re-explain their query, according to West research.
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

Civic NationVoice: Future Of Gender Equity Relies On Workplace Culture

Civic NationVoice: Future Of Gender Equity Relies On Workplace Culture | digitalNow | Scoop.it
Body language plays a key role in your career — from your first job interview to the ongoing process of building professional relationships to being perceived as having leadership presence. But not everything you’ve heard about body language is accurate. Don’t limit your success by buying into these ten myths:

1. Using body language to make a positive impression is inauthentic.

This is a myth I hear expressed whenever I give a speech or seminar. And it often comes from the same participants (managers, leaders, executives) who understand the value of spending hours creating, reviewing and rehearsing what they are going to say to make a positive impression in an important meeting or negotiation. I ask them to consider this: In any business interaction you are communicating over two channels – verbal and nonverbal – resulting in two distinct conversations going on at the same time. While a well-written speech or well-designed bargaining strategy is obviously important, it’s not the only important message you send. In a thirty-minute business discussion, two people can send over eight hundred different nonverbal signals. And it is no more (or less) inauthentic to prepare for this second conversation than it is to prepare for the first.

2. Body language is 93% of communication.
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

Too Much Togetherness? The Downside of Workplace Collaboration 

Too Much Togetherness? The Downside of Workplace Collaboration  | digitalNow | Scoop.it
Wharton management professor Matthew Bidwell believes that collaboration has increased in response to a need for greater flexibility by businesses. The alternative to collaboration is rules and processes, he says, and “the problem is those rules don’t allow you to change what you are doing. They’re very rigid.” That system may work well when putting together a car on a production line, for example: each worker has his or her specific assigned responsibility. But for a different type of work in which a company needs to adjust swiftly to changing conditions, collaboration is the way to go.

“The matrix organization slows things down a lot. You get great decisions, but they take forever to make.”–Matthew Bidwell

Being Emailed to Death

The three experts agree, though, that the collaborative structure can have serious down sides, and must be implemented with careful planning and thought. For example, says Bidwell, the matrix organization “slows things down a lot. You get great decisions, but they take forever to make.” The reason is that unlike in the traditional hierarchy where there’s one decision maker, you have “messy lines of reporting.” A lot of time is spent swapping information and getting everybody on board.
more...
No comment yet.