Digitalization & Retailers
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Digitalization & Retailers
Digital & Retail industry-related information -  English
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Retail Customer Experience Management & Surveys

Retail Customer Experience Management & Surveys | Digitalization & Retailers | Scoop.it
The world's leading retail & consumer products companies trust Qualtrics to power their market research, customer experience and employee insights programs.
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H&M tests voice-activated mirrors at NYC flagship

H&M tests voice-activated mirrors at NYC flagship | Digitalization & Retailers | Scoop.it
The smooth-talking mirrors deliver high-resolution magazine-cover selfies, style suggestions and discounts.
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The Unmeasured Cost Of A Bad Retail Experience

The Unmeasured Cost Of A Bad Retail Experience | Digitalization & Retailers | Scoop.it
In the current evolution of retail, every action a consumer takes at the front end of the shopping experience – particularly in digital – is measured and analyzed. But when it comes to the actions that lead to customer retention failures, not so much.
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What’s the Best Social Strategy for Fashion Brands?

What’s the Best Social Strategy for Fashion Brands? | Digitalization & Retailers | Scoop.it
For fashion companies, does exclusivity or inclusiveness help your brand strategy? Depends on if you're a luxury brand. In this article, we look at how different strategies affect different fashion companies using data from our Social Index.
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10 digital transformation must-reads | The Enterprisers Project

10 digital transformation must-reads | The Enterprisers Project | Digitalization & Retailers | Scoop.it
Some IT leaders are growing weary of the phrase “digital transformation.” True, the term has become broadly used, to the point that it may describe a radical revamp of a business model or just a modest update to a particular process. However, the business needs driving this trend – the need to move faster, to move nimbly, to rethink operating models, to cash into data streams in new ways – are real, challenging, and going nowhere soon.
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Carrefour launches its own mobile payment solution

Carrefour launches its own mobile payment solution | Digitalization & Retailers | Scoop.it
French retail group Carrefour is launching a mobile payment app which will allow for easy in-store payment. Carrefour Pay, which will be linked to all bank cards by the end of 2018, is available in all stores using contactless NFC technology.

Via Patrick Bouillaud
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Infographic: How Chatbots are Changing the Customer Experience

Infographic: How Chatbots are Changing the Customer Experience | Digitalization & Retailers | Scoop.it
A third of online shoppers don't get answers to simple questions from company websites. That's not a product issue; it's a customer experience issue.
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E-commerce : les 5 axes de développement des marchands

E-commerce : les 5 axes de développement des marchands | Digitalization & Retailers | Scoop.it
Ouverture de places de marché, création de points de vente côté pure players, rachat de site e-commerce côté brick & mortar, commerce mobile… Voici les leviers de croissance mis en place dans l'e-commerce, selon Xerfi.
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Three Supply Chain Trends to Watch in 2018

Three Supply Chain Trends to Watch in 2018 | Digitalization & Retailers | Scoop.it
From massive shifts towards digitalisation to the rapid advancement of the Internet of Things (IoT), analytics and Artificial Intelligence (AI), 2017 was replete with new developments. While 2018 is well underway, the journey ahead looks equally, if not more, exciting. Amid this progress, one observation clearly stood out – organizations and enterprises want, and need, increased visibility into their operations to gain actionable insights.


Via EcoVadis, Ricard Lloria
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How Outsourced Data Entry Service Providers Capture Data from Smart Technologies?

How Outsourced Data Entry Service Providers Capture Data from Smart Technologies? | Digitalization & Retailers | Scoop.it

Companies can benefit from opportunities of smart technologies, only if outsourced data entry service provider is capable of delivering enhanced accuracy, speed and scalability as per industry standards, and business needs.


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What are the Ways to Address the Challenge of Dirty Data on Your Business?

What are the Ways to Address the Challenge of Dirty Data on Your Business? | Digitalization & Retailers | Scoop.it

Your data compliments your sales figures. If your data is paid attention to; your customers, operations and of course your bottom line, all will suffer miserably. Data cleansing is a significant commitment of delivering hygienic data for increased sales.

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De nouveaux rapprochements Retail & Tech sont à prévoir en 2018 !

De nouveaux rapprochements Retail & Tech sont à prévoir en 2018 ! | Digitalization & Retailers | Scoop.it
L’année 2017 fut incroyablement riche et passionnante pour le «big retail». Que nous réserve 2018 ?
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Customer Data Analytics to Uberize Retail Landscape

Customer Data Analytics to Uberize Retail Landscape | Digitalization & Retailers | Scoop.it
Leveraging analytics solutions, retailers can smartly determine the most desirable and profitable experience for their customers, may it be products, prices, promotions etc. That is what customers are looking for, and this is the time to deliver.

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7 Powerful Customer Engagement Tips From The Experts | Guided Selling

7 Powerful Customer Engagement Tips From The Experts | Guided Selling | Digitalization & Retailers | Scoop.it
7 great pieces of wisdom from business leaders that have got it right – complete with suggestions on how you can follow their lead in your business.
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5 Trends That Will Change The Way Your Customers Shop In 2018

5 Trends That Will Change The Way Your Customers Shop In 2018 | Digitalization & Retailers | Scoop.it
The biggest trend of all in 2018: change. Fueled by technology, shopping is evolving in many ways. For retailers who can keep up—and leverage new tools to give people what they want, when they want it—the promise may well be more customers and higher sales than ever in the year ahead.
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Ecommerce Trends 2018: What Should We Expect?

Ecommerce Trends 2018: What Should We Expect? | Digitalization & Retailers | Scoop.it
What developments will need to be made to remain competitive this year? What impact will VR have on selling stuff? Here's our summary of the top ecommerce trends of 2018.
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4 Tips for Retail brands to bring EMOTION into customer journeys

4 Tips for Retail brands to bring EMOTION into customer journeys | Digitalization & Retailers | Scoop.it

The beginning of every new financial quarter comes with infinite possibilities and numerous challenges. And the odds of failure are generally stacked high for the Retail Sector. In a fiercely competitive environment where new players enter the market constantly, brands ...

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Top 10 Chinese unmanned stores in 2017

Top 10 Chinese unmanned stores in 2017 | Digitalization & Retailers | Scoop.it
The announcement of Amazon Go, the cashierless store concept, in late 2016, coincided with a flurry of Chinese tech companies creating their own versions of unmanned stores. For them, 2017 was a fruitful year for developing their solutions tailored to Chinese consumers, as well as in educating the market. What’s more important behind the quick …
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Walmart testing fully-automated store with no cashiers or checkouts

Walmart testing fully-automated store with no cashiers or checkouts | Digitalization & Retailers | Scoop.it
Computer vision will aid the initiative, dubbed Project Kepler, which is similar to the Amazon Go concept in Seattle.
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4 Ways Retailers Are Using Mobile To Step Up Service In Physical Stores

4 Ways Retailers Are Using Mobile To Step Up Service In Physical Stores | Digitalization & Retailers | Scoop.it
We round up some of the best examples from the Future of Retail 2018 of retailers building mobile experiences as part of a future-forward service.
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5 ways to tackle technophobe objections to digital signage

5 ways to tackle technophobe objections to digital signage | Digitalization & Retailers | Scoop.it
It can be hard to convince a technophobe to jump on board with digital signage. You need to address their concerns and not just harp on the benefits.
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The End Of The Digital-Offline Retail Divide

The End Of The Digital-Offline Retail Divide | Digitalization & Retailers | Scoop.it
Key stats from our Future of Retail 2018 report show how online and offline retail can exist together.
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Quand Cdiscount fait appel à des passionnés pour répondre à ses clients | Comarketing-News

Quand Cdiscount fait appel à des passionnés pour répondre à ses clients | Comarketing-News | Digitalization & Retailers | Scoop.it
Depuis six mois, l’enseigne de e-commerce fait appel à une soixantaine de passionnés pour répondre aux questions des internautes en complément du service c
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Customer Experience Is The Key to Mobile Success

Customer Experience Is The Key to Mobile Success | Digitalization & Retailers | Scoop.it
Customer experience is the key to mobile success for modern business as consumers are hungry for a no friction mobile experience.
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Delivering exceptional customer experiences – an art and science

Delivering exceptional customer experiences – an art and science | Digitalization & Retailers | Scoop.it
Interacting effectively with customers has traditionally been a form of art, especially in face-to-face settings. But now that customers are increasingly shopping on social media, mobile apps, and websites…
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Since 2011, at GCX, we are helping companies think ahead. Providing the business and IT analyses you need and following through with implementation, is what we do. We are based in Paris and Montreal. Find out more on gcxconseil.com