WHY IT MATTERS: Digital Transformation
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Artificial Intelligence in #Retail – 10 Present and Future Use Cases

Artificial Intelligence in #Retail – 10 Present and Future Use Cases | WHY IT MATTERS: Digital Transformation | Scoop.it

In this article, we cover a variety of examples in which AI is being integrated in the retail industry, broken down into the following sub-categories: Sales and CRM Applications, Customer Recommendations, Manufacturing, Logistics and Delivery, Payments and Payment Services

Farid Mheir's insight:

WHY IT MATTERS: some of the use cases may be far fetched but still give a good idea of what is possible (not necessarily what is useful...). Good to know nevertheless.

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Harpal Jadon's curator insight, October 18, 7:18 AM
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Harpal Jadon's curator insight, October 18, 7:19 AM
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WHY IT MATTERS: Digital Transformation
Going digital in your business? I select the best posts and highlight the reasons why it matters. Like it? Click "recommend" + register to get the digest in your inbox: http://fmcs.digital/newsletter-signup/
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French recipe for #startups to work with large groups on #innovation projects - one sentence rings true: one minute is to a startup what a week is to a large company

French recipe for #startups to work with large groups on #innovation projects - one sentence rings true: one minute is to a startup what a week is to a large company | WHY IT MATTERS: Digital Transformation | Scoop.it

Après plus de deux ans d’accompagnement de nos startups chez la plupart des grands groupes français, j’ai souhaité dresser un premier bilan.

Farid Mheir's insight:

WHY IT MATTERS: it is a great summary of the key success criteria and pitfalls of innovation in large organizations. Must read for any startup or executive in large organization.

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Saw this connected pillow / cushion at #siivim last week - I was skeptical at first but a demo shows why this may be a great tool for seniors to stay connected @Viktor @Fingertips

Saw this connected pillow / cushion at #siivim last week - I was skeptical at first but a demo shows why this may be a great tool for seniors to stay connected @Viktor @Fingertips | WHY IT MATTERS: Digital Transformation | Scoop.it

Our smart cushion VIKTOR© is a one-stop window to provide safety and social interactions to home-care users. It is connected with your TV wirelessly, able to link all the objects connected at home.

Farid Mheir's insight:

WHY IT MATTERS: everything is connected even pillow cushions like this one targeted at the elderlies. Looks like a simple solution to a real need.

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Fall detection will be integrated into prescription glasses in the future to connect #seniors and handicapped using #IOT - #startup @Abeye seen at #siivim last week

Fall detection will be integrated into prescription glasses in the future to connect #seniors and handicapped using #IOT - #startup @Abeye seen at #siivim last week | WHY IT MATTERS: Digital Transformation | Scoop.it

The world first fall detection eyewear that requests for help when you need it.

Farid Mheir's insight:

WHY IT MATTERS: connected objects will include all kind of things - here glasses - that will transform daily lives. The device includes a fall detection module that triggers when the wearer falls and triggers an alert to inform emergency services. 4 month battery life and integration of prescription glasses

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State of the Market Internet of Things highlights the importance that communication networks play in deployment and operations of #IOT in #Retail by @Verizon

State of the Market Internet of Things highlights the importance that communication networks play in deployment and operations of #IOT in #Retail by @Verizon | WHY IT MATTERS: Digital Transformation | Scoop.it

At a glance: IoT in 2017
IoT is at the core of digital transformation in the enterprise. It’s changing the playing field for organizations in every sector—helping them increase operational efficiency and grow their businesses.
Organizations have so far focused on simple use cases to track data and send status alerts. But, in 2017, IoT has become enterprise-grade.
IoT platforms are providing a single environment for developing and managing applications. New low-power networks are enabling organizations to deploy IoT quicker—helping lower costs.

Farid Mheir's insight:

WHY IT MATTERS: this report presents useful framework and use cases for IOT in retail. Moreover it highlights the importance of communications networks in the deployment and operations of IOT solutions.

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IoT in Retail Market Share - Industry Trends Report 2017-2024 proposes a useful framework to help prepare #IOT strategy

IoT in Retail Market Share - Industry Trends Report 2017-2024 proposes a useful framework to help prepare #IOT strategy | WHY IT MATTERS: Digital Transformation | Scoop.it

IoT in Retail Market size was valued at over USD 9 billion in 2016 and will grow at more than 19% CAGR to 2024 led by digital signage, payments and supply chain management applications.

Farid Mheir's insight:

WHY IT MATTERS: internet connected objects will impact the retail industry and make possible the new shopping experience that has been put forward by marketers and innovative store owners. Here the report proposes a framework to consider when preparing an IOT strategy.

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sankhalainfosol's curator insight, November 19, 4:24 AM
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The future of retail: How IoT is transforming the retail industry

The future of retail: How IoT is transforming the retail industry | WHY IT MATTERS: Digital Transformation | Scoop.it

The retail industry is seeing a rapid transformation, with The Internet of Things (IoT) solutions taking the center stage in the sector. Having plenty of applications, IoT helps increase customer loyalty, boost sales, offer a personalized experience, and improve inventory management. Here we explore some of those use cases.

Farid Mheir's insight:

WHY IT MATTERS: internet connected objects will impact the retail industry and make possible the new shopping experience that has been put forward by marketers and innovative store owners. Here the article discusses smart shelves, beacons, display signage and robot technology.

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theclickfit's comment, November 16, 1:12 AM
https://www.theclickfit.com
matthieuL's curator insight, November 19, 10:24 AM
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The future of delivery: Deliveroo's super kitchen is a trend worth noting: restaurant kitchens dedicated to food delivery HT @competia

The future of delivery: Deliveroo's super kitchen is a trend worth noting: restaurant kitchens dedicated to food delivery HT @competia | WHY IT MATTERS: Digital Transformation | Scoop.it

Deliveroo has now opened the doors for big-name restaurants to cook offsite in the new Editions ‘super kitchen’ where food is made specifically for delivery orders only.

Farid Mheir's insight:

WHY IT MATTERS: food distribution and food service is being disrupted by new concepts such as prepared meals (ie. missFresh with Metro), UBEReats and now deliveroo super kitchen. It addresses one of the biggest issue in eCommerce today: delivery. By rethinking the process of preparing meals around the customer needs (here eat at home) and taking advantage of digital technologies it is possible to transform the process to personalize the experience while keeping costs to a minimum.

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Sodexo uses #imageRecognition and #AI to determine what'S on your food late - to cut down lanes and speed things up at the register during that critical lunchtime rush HT @Dumas0606

Sodexo uses #imageRecognition and #AI to determine what'S on your food late - to cut down lanes and speed things up at the register during that critical lunchtime rush HT @Dumas0606 | WHY IT MATTERS: Digital Transformation | Scoop.it

La solution utilise des caméras haute définition perfectionnées. Elle améliore l’expérience consommateur en diminuant l’attente aux caisses, en supprimant l’obligation d’avoir de l’argent liquide, un badge ou son portable sur soi.

Farid Mheir's insight:

WHY IT MATTERS: this is the best use case for AI as it solves a real problem (long lines at the cash register when you are hungry to eat!).

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Obinna Odenigbo's curator insight, November 13, 2:55 PM
Solving real-life problems. This is where Ai could be the most useful. What Sodexo is doing here is adding value through the use of AI, which then adds benefit to their bottom line.
 
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A very simplistic flowchart shows areas where you must use #AI today - because if you don't and your competitor does, then you are in trouble

A very simplistic flowchart shows areas where you must use #AI today - because if you don't and your competitor does, then you are in trouble | WHY IT MATTERS: Digital Transformation | Scoop.it

The definition of artificial intelligence is constantly evolving, and the term often gets mangled, so we are here to help.

Farid Mheir's insight:

WHY IT MATTERS: use this overly simplistic flowchart then look at your internal process and determine where you should use AI. Do you have someone look at products all day long to determine faulty products? If yes, use AI. Do you have people move things around a kn own environment? If yes, use AI. Because if you don't and your competitor does, then you'll be at a disadvantage...

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Vezta & Co.'s curator insight, November 14, 1:23 PM

WHY IT MATTERS: use this overly simplistic flowchart then look at your internal process and determine where you should use AI. Do you have someone look at products all day long to determine faulty products? If yes, use AI. Do you have people move things around a kn own environment? If yes, use AI. Because if you don't and your competitor does, then you'll be at a disadvantage...

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Seen a wall painting robot at #siivim show in #Nevers by @Mexence - still a prototype but one wonders why this has not been already developed

Seen a wall painting robot at #siivim show in #Nevers by @Mexence - still a prototype but one wonders why this has not been already developed | WHY IT MATTERS: Digital Transformation | Scoop.it

Application technology company using robotics and artificial intelligence to improve working conditions and productivity.

Farid Mheir's insight:

WHY IT MATTERS: robots in industrial environments are going to start to move from the large volume floors to more mundane and more complex and unpredictable tasks. This one is very much a prototype but one would expect this to become reality in the coming years.

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Ronish Baxter's comment, November 14, 2:21 AM
thanks
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Another great contribution by @JFGagne: A Framework + maturity model for #AI Governance that can be applied in #retail #finance to drive the #strategic planning process and govern its implementation

Another great contribution by @JFGagne: A Framework + maturity model for #AI Governance that can be applied in #retail #finance to drive the #strategic planning process and govern its implementation | WHY IT MATTERS: Digital Transformation | Scoop.it

Modern AI can figure out patterns, classify objects, make decisions and evaluate the results. It can learn and adapt to new situations using feedback loops. It’s awesome software. You don't need to pay someone to make an analysis then pay someone to create a piece of software then pay someone to validate the outcome then realize it’s not doing  what you expected then go back and tweak the software. That whole cycle can take years in large organizations, yet a properly designed process powered by artificial intelligence can do that in a matter of days. It can recode itself, roll the changes out, and verify if it’s actually moving the needle in a direction that you want — all at an accuracy and speed beyond human ability. Quite powerful. Quite threatening.

Farid Mheir's insight:

WHY IT MATTERS: this is quite useful framework to help guide the strategic planning process and measure its progress.

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Vezta & Co.'s curator insight, November 5, 6:34 AM

WHY IT MATTERS: this is quite useful framework to help guide the strategic planning process and measure its progress.

Antonio Lopez's curator insight, November 5, 9:45 AM
Lookathis
Lenka Vural's curator insight, November 7, 3:17 AM
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An excellent short video by digital #retail pioneer Federico Marchetti of @NetAPorter which explains how humans+AI is the best combination: AI Can't Create Luxury. You Need Human Talent

Today we use labels to signify a sense of luxury and quality. As automation paces ahead, there is a new label making its way through to denote the fineness of items and garments: made by human beings, says Federico Marchetti, Founder and CEO of the Yoox Net-A-Porter Group. Marchetti is an entrepreneur at the helm of luxury and technology, who both founded and now heads the world’s leading online luxury retailer.

Farid Mheir's insight:

WHY IT MATTERS: This leader and pioneer explains how retailers can leverage AI to make their designers and sales teams better at their job.

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Best example of #newStoreExperience through #omni-channel technologies: Target deploying mobile checkout in their stores + redesigning to have 2 entrances: Why big-box retailers are no longer betti...

Best example of #newStoreExperience through #omni-channel technologies: Target deploying mobile checkout in their stores + redesigning to have 2 entrances: Why big-box retailers are no longer betti... | WHY IT MATTERS: Digital Transformation | Scoop.it

So instead of trying to battle Amazon using the legacy inventory model — hoping that whatever is in stores will compel customers to make purchases — retailers are focusing experience driven through convenience. To do that, retailers are reducing friction at checkout, giving customers to options to pick up or ship items to stores, and adding digital tools to help find products either in the store or online, if they’re out of stock.

Farid Mheir's insight:

WHY IT MATTERS: this short article is very clear: retailers are changing the "function" of their stores from inventory display to service + experience. This is made possible by large investments in technology to enable mobility in store (wifi, tablet to employees, software for employees) and links to backoffice and online systems (ERP for inventory and order management, eCommerce for online availability, same-day shipping). Of course this means huge investments that have traditionally not been made as they were considered "not useful" because not necessary in the legacy operating model.

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Sam's Club 'close' to unveiling cashierless Amazon Go rival via OLaborne #AI #Retail

Sam's Club 'close' to unveiling cashierless Amazon Go rival via OLaborne #AI #Retail | WHY IT MATTERS: Digital Transformation | Scoop.it

After hinting at the tech-heavy store concept this summer, the big-box club retailer said it will soon open a store that banks on scan-and-go tech.

Farid Mheir's insight:

WHY IT MATTERS: the technology that 2 years ago was since fiction is now becoming more common grounds. See http://fmcs.digital/?s=amazon+go for other retailers and solutions that will provide a similar solution than Amazon GO.

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The Future of Security Guards from Securitas presents a #date-driven future full of technology - the transformation of a still very manual industry

The Future of Security Guards from Securitas presents a #date-driven future full of technology - the transformation of a still very manual industry | WHY IT MATTERS: Digital Transformation | Scoop.it

Securitas 2018 investor update conference presents the strategy for the future.

Farid Mheir's insight:

WHY IT MATTERS: the security industry will be transformed with digital technologies, sensors, big data, drones, AI and other disruptive technologies. Start the video around 1:20:00 in the section #3

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The Blockchain Bean- an explanation of how IBM is using #blockchain to track coffee from the field to the cup

The Blockchain Bean- an explanation of how IBM is using #blockchain to track coffee from the field to the cup | WHY IT MATTERS: Digital Transformation | Scoop.it

Learn how blockchain helps you feel confident your coffee is fresh and fairly-sourced—even when it's traveled 7,000 miles around the world.

Farid Mheir's insight:

WHY IT MATTERS: the blockchain is showing promise for product traceability and this simple example from IBM shows how it is used.

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Video of the inside of Ocado's robotic warehouse where thousands of robots pack groceries #retail #robots

Ocado's new warehouse has thousands of robots zooming around a grid system to pack groceries. The thousands of robots can process 65,000 orders every week. They communicate on a 4G network to avoid bumping into each other. Is this the future of retail?

Farid Mheir's insight:

WHY IT MATTERS: this videos shows the inside of the new Ocado warehouse in UK. This warehouse is making its way top Canada, with Sobeys opening one soon: http://fmcs.digital/blog/u-k-s-ocado-taps-into-canadas-online-grocery-market-with-sobeys-tie-up-is-canada-mature-enough-to-have-automated-grocery-fulfillment-centers-ecommerce-robots/ 

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Kodilla's curator insight, October 31, 10:47 AM
This is the future of the retail industry, robots are so much more efficient and they don't need a paycheck
 
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Design thinking, explained - #essentialReading for #digital #transformation professionals via @MIT @HBR

Design thinking, explained - #essentialReading for #digital #transformation professionals via @MIT @HBR | WHY IT MATTERS: Digital Transformation | Scoop.it

Coming up with an idea is easy. Coming up with the right one takes work. With design thinking, throwing out what you think you know and starting from scratch opens up all kinds of possibilities.

Farid Mheir's insight:

WHY IT MATTERS: design thinking is an essential skill to have when planning digital transformation. Us techno geek have been used to doing this for so long because of the prevalence of agile methodology in our world. Seems that it is not so in other functions of the organization. 

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An amazing explanation of the rise of the Application Programming Interfaces #API and why this will create a new economy - The World Through an API @a2z

As the API or "application programming interface" becomes the primary interface for business (in much the same way physical storefronts gave way to applications and websites), we're seeing a new chapter in the story of software emerge. While it's playing out against the backdrop of other trends (microservices, software-defined networking, developers as buyers, and connectivity as a utility), the big idea here is that traditional, large programs are being broken down into and being offered as -- or with data exposed to -- services. But more importantly, these pieces and services are being recombined by other companies to create something new... it’s combinatorial innovation in action. In this talk (originally delivered at our most recent annual a16z Summit in November 2017), general partner Martin Casado describes the evolution of "the API economy" in the context of the history of computing; shares examples of companies whose entire business is based on or around APIs; considers implications for future infrastructure, IT business leaders, and others; and shares how APIs are already fueling the expansion of software eating the world.

Farid Mheir's insight:

WHY IT MATTERS: a short video from well-know investors that explain the importance of APIs and the opportunities it provides.

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Charu Verma's curator insight, October 30, 9:13 AM
Fascinating insight into the evolution of API and how these are the NEW building blocks of a product/service/software
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China is adding 140 000 robots in the next year ahead of everyone in the world says IFR world robotics repor

China is adding 140 000 robots in the next year ahead of everyone in the world says IFR world robotics repor | WHY IT MATTERS: Digital Transformation | Scoop.it

Worried about the robot apocalypse? This latest report of global robot density averages says the machines are on the rise worldwide.

Farid Mheir's insight:

WHY IT MATTERS: the report provides lots of insights into the use and growth of robots in the workplace and soon the home...

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Global Robot Density Rose to 74 Robots per 10,000 Workers - most interesting is Asia and Germany adoption of robots well above average

Global Robot Density Rose to 74 Robots per 10,000 Workers - most interesting is Asia and Germany adoption of robots well above average | WHY IT MATTERS: Digital Transformation | Scoop.it

Worried about the robot apocalypse? This latest report of global robot density averages says the machines are on the rise worldwide.

Farid Mheir's insight:

WHY IT MATTERS: the report provides lots of insights into the use and growth of robots in the workplace and soon the home...

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Artificial intelligence for High Frequency Retail - Pricing, Inventory and Margins Optimization #AI #Retail #Grocery

Artificial intelligence for High Frequency Retail - Pricing, Inventory and Margins Optimization #AI #Retail #Grocery | WHY IT MATTERS: Digital Transformation | Scoop.it

Daisy Intelligence is one such artificial intelligence vendor. The Toronto-based company focuses on retail merchandise planning: promotion, pricing and demand forecasting optimization. We spoke with Gary Saarenvirta, CEO of Daisy Intelligence with the intention of finding answers to the following questions:
Why might grocery vendors or supermarkets need AI?
How can retailers leverage AI for optimizing merchandising decision making?

Farid Mheir's insight:

WHY IT MATTERS: the article presents possible use cases for AI in grocery Big Data analysis. 

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Obinna Odenigbo's curator insight, October 30, 3:55 AM
AI could be very useful in the retail industry. 
 
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3 key concepts for #omni-channel #BOPIS #BORIS #BORO: buy-online-pickup-in-store, buy-online-return-in-store, buy-online-return-online

3 key concepts for #omni-channel #BOPIS #BORIS #BORO: buy-online-pickup-in-store, buy-online-return-in-store, buy-online-return-online | WHY IT MATTERS: Digital Transformation | Scoop.it

Analyzing data gleaned from 40,000 shoppers, the Retail CX Insights report (the companion publication to our Retail CX Rankings) helps you understand the most important customer experience trends in retail, including:

  • How top-scoring brands learn to calibrate with customers
  • What the new customer journey reveals about technology and personalization trends
  • How brands like Apple, Tractor Supply, and Williams Sonoma are winning on CX
  • Why flexible fulfillment is changing buyer expectations
Farid Mheir's insight:

WHY IT MATTERS: omni channel is an important consideration to include in any technology strategy because customers expect to move across digital channels without effort.

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joneson's comment, October 27, 4:22 AM
newbecca:https://www.newbecca.com
Boris Bittou's curator insight, October 31, 5:30 AM
Omnicommerce Multi Channel Complexity = OMS is a must have
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The ForeSee Experience Index for #Retail provides Customer Experience Insights and shows how #omni-channel crosses between store, web and mobile

The ForeSee Experience Index for #Retail provides Customer Experience Insights and shows how #omni-channel crosses between store, web and mobile | WHY IT MATTERS: Digital Transformation | Scoop.it

Analyzing data gleaned from 40,000 shoppers, the Retail CX Insights report (the companion publication to our Retail CX Rankings) helps you understand the most important customer experience trends in retail, including:

How top-scoring brands learn to calibrate with customers
What the new customer journey reveals about technology and personalization trends
How brands like Apple, Tractor Supply, and Williams Sonoma are winning on CX
Why flexible fulfillment is changing buyer expectations

Farid Mheir's insight:

WHY IT MATTERS: omni channel is an important consideration to include in any technology strategy because customers expect to move across digital channels without effort.

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#IOT Canada industrial cluster provides free training and courses on the technology and its potential

The Cluster (or Industrial Cluster) "IoT Canada" is a non-profit organization dedicated to supporting the growth, competitiveness and influence of its members, locally and internationally.

Farid Mheir's insight:

WHY IT MATTERS: Internet of Things has the potential to impact all industries, most importantly retail and manufacturing.

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