WHY IT MATTERS: Digital Transformation
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WHY IT MATTERS: Digital Transformation
Going digital in your business? I select the best posts and highlight the reasons why it matters. Like it? Click "recommend" + register to get the digest in your inbox: http://fmcs.digital/newsletter-signup/
Curated by Farid Mheir
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A new store experience - windowless automated micro-warehouse with #hyperlocal presence may be the future of #grocery shopping: @takeoff solution suggests this may be the case #robots #AI 

A new store experience - windowless automated micro-warehouse with #hyperlocal presence may be the future of #grocery shopping: @takeoff solution suggests this may be the case #robots #AI  | WHY IT MATTERS: Digital Transformation | Scoop.it

Automation to lower order assembly costs
Hyper local operation to lower last mile costs

Farid Mheir's insight:

WHY IT MATTERS: this new solution from takeoff in the US proposes to build a series of automated windowless hyper-local micro-warehouses that automatically prepare grocery orders that you can pick up quickly in your car. Listen to the video for more.

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store of the future may look like a windowless warehouse - Online grocery Albertsons Walmart Kroger Automate Ecommerce order preparation using #robots and #AI to push #innovation limits because the...

store of the future may look like a windowless warehouse - Online grocery Albertsons Walmart Kroger Automate Ecommerce order preparation using #robots and #AI to push #innovation limits because the... | WHY IT MATTERS: Digital Transformation | Scoop.it

The Albertsons Cos. is embracing robotics and artificial intelligence (AI) to automate and save costs on ecommerce fulfillment.

Farid Mheir's insight:

WHY IT MATTERS: warehouse automation is a major component of retail ecommerce digital transformation. As more orders go online, the speed and cost of order preparation must be reduced. Amazon has invested heavily in the field buying KIVA robots in 2014. Now other retailers, especially in the grocery field, are also moving from manual picking to automation because they have the volume. In fact, this may be a sign of the future: grocery retailers may become leaders in the digital transformation, moving away from their current position as dead last.

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11 Things Retailers Just Said About The Future Of The Store #mustRead #retail #omnichannel HT @nikkibaird

11 Things Retailers Just Said About The Future Of The Store #mustRead #retail #omnichannel HT @nikkibaird | WHY IT MATTERS: Digital Transformation | Scoop.it

Retailers at the Future Stores event in Seattle had a lot to say about where they thought the future of the store is headed. Here are some of the top takeaways.

Farid Mheir's insight:

WHY IT MATTERS: I read and research this topic *a lot* and find this summary is capturing some of the key issues retailers face today in their digital transformation. Must read.

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FredDrz's curator insight, November 24, 12:02 PM

WHY IT MATTERS: I read and research this topic *a lot* and find this summary is capturing some of the key issues retailers face today in their digital transformation. Must read.

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An excellent short video by digital #retail pioneer Federico Marchetti of @NetAPorter which explains how humans+AI is the best combination: AI Can't Create Luxury. You Need Human Talent

Today we use labels to signify a sense of luxury and quality. As automation paces ahead, there is a new label making its way through to denote the fineness of items and garments: made by human beings, says Federico Marchetti, Founder and CEO of the Yoox Net-A-Porter Group. Marchetti is an entrepreneur at the helm of luxury and technology, who both founded and now heads the world’s leading online luxury retailer.

Farid Mheir's insight:

WHY IT MATTERS: This leader and pioneer explains how retailers can leverage AI to make their designers and sales teams better at their job.

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Best example of #newStoreExperience through #omni-channel technologies: Target deploying mobile checkout in their stores + redesigning to have 2 entrances: Why big-box retailers are no longer betti...

Best example of #newStoreExperience through #omni-channel technologies: Target deploying mobile checkout in their stores + redesigning to have 2 entrances: Why big-box retailers are no longer betti... | WHY IT MATTERS: Digital Transformation | Scoop.it

So instead of trying to battle Amazon using the legacy inventory model — hoping that whatever is in stores will compel customers to make purchases — retailers are focusing experience driven through convenience. To do that, retailers are reducing friction at checkout, giving customers to options to pick up or ship items to stores, and adding digital tools to help find products either in the store or online, if they’re out of stock.

Farid Mheir's insight:

WHY IT MATTERS: this short article is very clear: retailers are changing the "function" of their stores from inventory display to service + experience. This is made possible by large investments in technology to enable mobility in store (wifi, tablet to employees, software for employees) and links to backoffice and online systems (ERP for inventory and order management, eCommerce for online availability, same-day shipping). Of course this means huge investments that have traditionally not been made as they were considered "not useful" because not necessary in the legacy operating model.

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Sam's Club 'close' to unveiling cashierless Amazon Go rival via OLaborne #AI #Retail

Sam's Club 'close' to unveiling cashierless Amazon Go rival via OLaborne #AI #Retail | WHY IT MATTERS: Digital Transformation | Scoop.it

After hinting at the tech-heavy store concept this summer, the big-box club retailer said it will soon open a store that banks on scan-and-go tech.

Farid Mheir's insight:

WHY IT MATTERS: the technology that 2 years ago was since fiction is now becoming more common grounds. See http://fmcs.digital/?s=amazon+go for other retailers and solutions that will provide a similar solution than Amazon GO.

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Video of the inside of Ocado's robotic warehouse where thousands of robots pack groceries #retail #robots

Ocado's new warehouse has thousands of robots zooming around a grid system to pack groceries. The thousands of robots can process 65,000 orders every week. They communicate on a 4G network to avoid bumping into each other. Is this the future of retail?

Farid Mheir's insight:

WHY IT MATTERS: this videos shows the inside of the new Ocado warehouse in UK. This warehouse is making its way top Canada, with Sobeys opening one soon: http://fmcs.digital/blog/u-k-s-ocado-taps-into-canadas-online-grocery-market-with-sobeys-tie-up-is-canada-mature-enough-to-have-automated-grocery-fulfillment-centers-ecommerce-robots/ 

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Kodilla's curator insight, October 31, 10:47 AM
This is the future of the retail industry, robots are so much more efficient and they don't need a paycheck
 
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Artificial intelligence for High Frequency Retail - Pricing, Inventory and Margins Optimization #AI #Retail #Grocery

Artificial intelligence for High Frequency Retail - Pricing, Inventory and Margins Optimization #AI #Retail #Grocery | WHY IT MATTERS: Digital Transformation | Scoop.it

Daisy Intelligence is one such artificial intelligence vendor. The Toronto-based company focuses on retail merchandise planning: promotion, pricing and demand forecasting optimization. We spoke with Gary Saarenvirta, CEO of Daisy Intelligence with the intention of finding answers to the following questions:
Why might grocery vendors or supermarkets need AI?
How can retailers leverage AI for optimizing merchandising decision making?

Farid Mheir's insight:

WHY IT MATTERS: the article presents possible use cases for AI in grocery Big Data analysis. 

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Obinna Odenigbo's curator insight, October 30, 3:55 AM
AI could be very useful in the retail industry. 
 
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Retail isn’t dead, it’s just changing: Shopify’s Shimona Mehta on the future of e-commerce and Direct-to-consumer trends #eCommerce #Retail

Retail isn’t dead, it’s just changing: Shopify’s Shimona Mehta on the future of e-commerce and Direct-to-consumer trends #eCommerce #Retail | WHY IT MATTERS: Digital Transformation | Scoop.it

Shimona Mehta, Head of Revenue Acceleration for Shopify Plus, talks about the future of e-commerce and the key trends that are shaping the space. She talks about the three key trends shaping e-commerce today: Constantly shifting consumer behaviour, the need for retailers to innovate, and the rapid growth of direct-to-consumer sales. Watch the video for insights from Mehta on what these trends mean for your business.

Farid Mheir's insight:

WHY IT MATTERS: another point of view from an ecommerce pure play shopify. Interesting tidbits although there are a few commons grounds.

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joneson's comment, October 27, 4:23 AM
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Retail stores will transform into an experience delivery center - Internet of Things #IoT will enable the key use cases to make it happen @Altimeter

Retail stores will transform into an experience delivery center - Internet of Things #IoT will enable the key use cases to make it happen @Altimeter | WHY IT MATTERS: Digital Transformation | Scoop.it

IoT has paved the way for brands to use connected devices in their physical spaces too. Learn how location-based brands can invest in technology-rich locations that raise the bar for customer experience.

Farid Mheir's insight:

WHY IT MATTERS: store of the future will focus on customer experience and technologies such as IOT are key enablers to make the enhanced experience seamless and complete. This research document classifies applications for IOT into 3 categories, track, intuit behaviour and deliver experience. I find this classification and the examples in the document very useful.

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sales@thefutureof.report's curator insight, October 16, 4:06 PM
Retail as an experience center
 
Tuhin Islam's curator insight, October 24, 2:13 AM
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Prepare for the Holiday eCommerce rush with this guide

Prepare for the Holiday eCommerce rush with this guide | WHY IT MATTERS: Digital Transformation | Scoop.it

Ready for unique insights into Canada’s e-commerce holiday landscape – and tips on how to make the most of this 2018 holiday season?

Farid Mheir's insight:

WHY IT MATTERS: holiday season starts with black friday / cyber monday. Companies need to prepare to get their logistics and delivery ready. Some useful insights in this shameless plug from Canada Post...!

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Future retail store may look more like a large vending machine or Sears counter : Walmart eyes pickup-only store in former Dominick’s HT @O_Laborne

Future retail store may look more like a large vending machine or Sears counter : Walmart eyes pickup-only store in former Dominick’s HT @O_Laborne | WHY IT MATTERS: Digital Transformation | Scoop.it

Proposed facility part of push to boost online grocery fulfillment. Walmart representative said the concept marks a different grocery pickup approach and would represent its largest pickup-only site. The location also would be Walmart’s first stand-alone, drive-up grocery facility in Illinois. The building would have no customer access and house 41,700 square feet of inventory space. Signs would direct customers driving through the lot to one of three canopied pickup bays, where they would park in a designated space and have their groceries loaded into their vehicle. Customers would order their groceries as usual via the Walmart Grocery app or website and select a pickup time in one-hour windows. Pickup trips and parking spots would be coordinated to avoid congestion.

Farid Mheir's insight:

WHY IT MATTERS: when Walmart gets into something, you should watch out. Here it seems they are exploring options for grocery fulfillment and delivery - as everyone is trying to figure out what will customer prefer and where to make money. But the solution feels like back to the future: the concept looks like a sears pickup counter from the old days! The article also mentions some delivery options being tested by Walmart including autonomous cars and crowdsourcing.

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Tuhin Islam's curator insight, October 25, 1:57 AM
Online grocery fulfilment? Can there be a Bangladesh version?
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"Smart Phygital" the #buzzword at #PRW18 that bundles #digitalTransformation concepts and a new reality: there is no difference between #ecommerce and physical store commerce: it is just commerce #...

"Smart Phygital" the #buzzword at #PRW18 that bundles #digitalTransformation concepts and a new reality: there is no difference between #ecommerce and physical store commerce: it is just commerce #... | WHY IT MATTERS: Digital Transformation | Scoop.it

Une enquête menée en 2018 par 421 Research pour Ayden auprès de 5 033 Européens (Royaume-Uni, Allemagne, Espagne, France et Pays nordiques), rend compte de l'importance de la vision "Smart Phygital" pour les acteurs de la distribution. Comme le montre notre graphique, les attentes des consommateurs vis-à-vis de l'expérience d'achat se concentrent autour de 3 axes : la personnalisation, la stratégie omnicanale et l'innovation digitale.

Farid Mheir's insight:

WHY IT MATTERS: too many buzzwords, too many concepts are increasing the confusion of retailers and merchants. This year at the Paris Retail Week it was "smart phygital" a concept that means nothing more than the fact that eCommerce is morphing into retail commerce, driving changes in stores to go from mini-warehouses to an experience destinations where consumers will get product showrooms, advice and support. And all of that supported by digital technology and requiring huge digital transformation of processes and people.

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The Future of Commerce: 60 Stats and Trends for 2019 and Beyond #Infographic HT @MaireadKillian1

The Future of Commerce: 60 Stats and Trends for 2019 and Beyond #Infographic HT @MaireadKillian1 | WHY IT MATTERS: Digital Transformation | Scoop.it

Are you wondering what the future holds for your eCommerce website? Want to know the future trends likely to decide the success of your online shop?
Here’s a quick summary of the key points of focus:
Personalized experience
Multiple shopping channels
Customer service automation
Cryptocurrencies as a payment method
On-site and in-app mobile commerce
Same-day delivery
Pay-monthly models
The future of delivery services
Increasing video use
Pop up shops

Farid Mheir's insight:

WHY IT MATTERS: every one of these trends seems to be supported by specific technologies - and these tech are not yet fully deployed at retailers today, leading to many that struggle to stay relevant IMHO.

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Self scanning (and other digital tech) is 1 in 5 ways grocers are elevating the store experience - but I suggest you'd better hide #digital #technology so that it is outside of view

Self scanning (and other digital tech) is 1 in 5 ways grocers are elevating the store experience - but I suggest you'd better hide #digital #technology so that it is outside of view | WHY IT MATTERS: Digital Transformation | Scoop.it

From store-grown produce to a renewed emphasis on service counters, retailers are focusing on innovation as well as time-honored strategies in an effort to keep their stores relevant.

Farid Mheir's insight:

WHY IT MATTERS: from the recent Paris Retail Week, I have been infused with the mantra that store experience is the wave of the future. An it makes perfect sense - look at the 3 areas in an Apple store: showroom, service and support. Key element behind all of this is a good dose of technology. But here again the trend is to hide the technology (think Amazon GO) instead of putting it at the forefront (Walmart retiring their self scanning apps). More in this article.

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Digital will transform food shopping online, @Nielsen @FMI predict 70% will buy food online in 2025

Digital will transform food shopping online, @Nielsen @FMI predict 70% will buy food online in 2025 | WHY IT MATTERS: Digital Transformation | Scoop.it

FMI and Nielsen Company have partnered on the Digitally Engaged Food Shopper, a strategic engagement surrounding the forces and factors of change driven by digital technologies for both today’s and tomorrow’s food shopper. This multi-year initiative will reveal top trends in digitally enabled food shopping for both retailers and manufacturers to consider in their “connected commerce” strategies and capability investments. The exploration with Nielsen will ultimately inform food retailers and their trading partners how to craft a digital strategy; execute a plan; and appropriately resource it.

Farid Mheir's insight:

WHY IT MATTERS: FMI and Nielsen provide data to suggest that food grocery shopping online may reach disruption levels in 5-7 years. It is important because online grocery may be the last frontier of digital transformation. What we started in 1996 is finally showing signs of strong growth. We're almost there!

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US E-Commerce Trends and the Impact on Logistics

US E-Commerce Trends and the Impact on Logistics | WHY IT MATTERS: Digital Transformation | Scoop.it

The growth of last-mile delivery and demand for next- and same-day service is pushing logistics beyond traditional hub and spoke models to regional options, crowdsourcing, digital, and smart automation.

Farid Mheir's insight:

WHY IT MATTERS: delivery models are plenty and need to be expanded to reduce the cost of eCommerce deliveries.

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How customer demands are reshaping last-mile delivery via @McKinsey

How customer demands are reshaping last-mile delivery via @McKinsey | WHY IT MATTERS: Digital Transformation | Scoop.it

The last mile is seeing disruption from new business models that address customer demand for ever-faster delivery, as well as new technologies such as drones and autonomous ground vehicles.

Farid Mheir's insight:

WHY IT MATTERS: delivery is the last problem to solve to continue ecommerce growth. McKinsey explores the different delivery models for the last mile in this article.

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The State of Online Grocery in France & U.S. via @KantarWorldpanel

The State of Online Grocery in France & U.S. via @KantarWorldpanel | WHY IT MATTERS: Digital Transformation | Scoop.it

The State of Online Grocery in the U.S.

Farid Mheir's insight:

WHY IT MATTERS: good to compare France and US online grocery retail to show how much behind we are in north America...

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Groceries Trail Other Categories in Transition to Online @Statista

Groceries Trail Other Categories in Transition to Online @Statista | WHY IT MATTERS: Digital Transformation | Scoop.it

This chart shows the online share of total sales in the United States, by category.

Farid Mheir's insight:

WHY IT MATTERS: always good to know that store retail remains the largest solution by far in all categories but that growth at 15% or 25% means ecommerce doubles every 4-5 years.

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6 #E-commerce companies Reinventing Brick-and-Mortar #Retail and prevent armageddon by changing the store experience via @cbinsights

6 #E-commerce companies Reinventing Brick-and-Mortar #Retail and prevent armageddon by changing the store experience via @cbinsights | WHY IT MATTERS: Digital Transformation | Scoop.it

In today's "digital age," the dominant narrative is that e-commerce has fully eclipsed physical retail. The truth looks a bit different.

Farid Mheir's insight:

WHY IT MATTERS: this article reviews of the 6 companies are changing the in store experience to deliver true omni-channel.

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The basics of a Funnel Marketing System are pretty simple but require many #digital #tools and #technologies to be combined to deliver metrics that have value via @funnel_io

The basics of a Funnel Marketing System are pretty simple but require many #digital #tools and #technologies to be combined to deliver metrics that have value via @funnel_io | WHY IT MATTERS: Digital Transformation | Scoop.it

What would the impact be on your business if you could improve the effectiveness of your advertising by 25%? This document outlines the different parts of a good advertising setup and provides advice on best practices.

Farid Mheir's insight:

WHY IT MATTERS: few marketing units measure the success of their advertising campaigns. This article describes what it takes to do so.

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EHI Retail Institute Top #Omnichannel Shops in Germany shows that there is much room to improve for both large and small  #Retail #ecommerce

EHI Retail Institute Top #Omnichannel Shops in Germany shows that there is much room to improve for both large and small  #Retail #ecommerce | WHY IT MATTERS: Digital Transformation | Scoop.it

Aperçu des boutiques cross et omnicanal parmi les 1 000 boutiques en ligne les plus vendues en Allemagne avec au moins 10 emplacements fixes.

Farid Mheir's insight:

WHY IT MATTERS: this german institute reports on omni-channel support in retail which visually shows that few retailers embrace omni-channel fully at this time. Would be interesting to see the same elsewhere to compare.

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Gartner Magic Quadrant for Digital Commerce reviews 18 #digital #commerce platforms #eCommerce #technology

Gartner Magic Quadrant for Digital Commerce reviews 18 #digital #commerce platforms #eCommerce #technology | WHY IT MATTERS: Digital Transformation | Scoop.it
The digital commerce platform market continues to grow steadily. Gartner forecasts digital commerce platform revenue to reach CAGR of 15.5% through 2022. The Gartner digital commerce team has seen continued growth in the number of digital commerce platform inquiries.
We recently conducted a Gartner Research Circle survey composed of members whose organizations use digital commerce platforms (see the Evidence section for details). Organizations in manufacturing and natural resources represented the highest number of participants (26%), followed by retail, services, banking, insurance and government, which collectively represented 43%. The survey revealed the following take-aways:
  • Of participating members, an average of one-quarter of total revenue comes through digital commerce channels.
  • Note: Most participants work in organizations that sell to both B2B and B2C audiences.
  • Improving customer satisfaction, innovation/transformation of the business, and reducing costs via automation of sales processes and customer self-service buying were cited as key reasons for embracing digital commerce.
  • Delivering the desired customer experience was cited as the most critical challenge for digital commerce. Consistency in serving customers across all sales channels and justifying IT spending based on current ROI were also highlighted as key barriers.
  • A majority (63%) considered digital commerce as a critical and natural progression to a digital business strategy.
Farid Mheir's insight:

WHY IT MATTERS: always good to use when you need to know where the market is going on eCommerce. Love the analysis. Always take the vendors and their position with a grain of salt.

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New study on #retail commerce trends in #Quebec released by #UQAM university shows local shopping online is top of mind for consumers, yet not well addressed by local retailers

New study on #retail commerce trends in #Quebec released by #UQAM university shows local shopping online is top of mind for consumers, yet not well addressed by local retailers | WHY IT MATTERS: Digital Transformation | Scoop.it

Afin de mieux connaitre les comportements et opinions des consommateurs québécois dans le secteur du commerce de détail, le GreenUXlab – Laboratoire FCI de recherche en nouvelles expériences utilisateurs et en écoresponsabilité de l’ESG UQAM – et MBA Recherche lancent une étude annuelle. La première édition de ce baromètre, qui constitue un panorama du marché sur l’appropriation de tendances de consommation en commerce de détail, mesure en particulier l’importance accordée, l’utilisation actuelle, l’attitude perçue et l’utilisation future de 10 tendances (et leurs sous-tendances) : digitalisation des points de vente, omnicanal, livraison pour les commandes,réduction de l’attente en caisse, magasin éphémère, économie collaborative, économie de seconde main, achat local, mieux manger, vrac.

Farid Mheir's insight:

WHY IT MATTERS: online shopping penetration is growing and now accounts anywhere from 10% to 50% of sales. However this study shows that consumers have a hard time finding local retailers and local products. I assume this is because the market attention is captured by very large providers - Amazon, Google, EBay, Alibaba, Walmart - leaving the corner retail store with a dilema: how to let shoppers know they exist. This is a problem that needs to be resolved. Or a business opportunity?

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Curated by Farid Mheir
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