WHY IT MATTERS: Digital Transformation
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WHY IT MATTERS: Digital Transformation
Going digital in your business? I select the best posts and highlight the reasons why it matters. Like it? Click "recommend" + register to get the digest in your inbox: http://fmcs.digital/newsletter-signup/
Curated by Farid Mheir
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Best example of #newStoreExperience through #omni-channel technologies: Target deploying mobile checkout in their stores + redesigning to have 2 entrances: Why big-box retailers are no longer betti...

Best example of #newStoreExperience through #omni-channel technologies: Target deploying mobile checkout in their stores + redesigning to have 2 entrances: Why big-box retailers are no longer betti... | WHY IT MATTERS: Digital Transformation | Scoop.it

So instead of trying to battle Amazon using the legacy inventory model — hoping that whatever is in stores will compel customers to make purchases — retailers are focusing experience driven through convenience. To do that, retailers are reducing friction at checkout, giving customers to options to pick up or ship items to stores, and adding digital tools to help find products either in the store or online, if they’re out of stock.

Farid Mheir's insight:

WHY IT MATTERS: this short article is very clear: retailers are changing the "function" of their stores from inventory display to service + experience. This is made possible by large investments in technology to enable mobility in store (wifi, tablet to employees, software for employees) and links to backoffice and online systems (ERP for inventory and order management, eCommerce for online availability, same-day shipping). Of course this means huge investments that have traditionally not been made as they were considered "not useful" because not necessary in the legacy operating model.

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The Future of Security Guards from Securitas presents a #date-driven future full of technology - the transformation of a still very manual industry

The Future of Security Guards from Securitas presents a #date-driven future full of technology - the transformation of a still very manual industry | WHY IT MATTERS: Digital Transformation | Scoop.it

Securitas 2018 investor update conference presents the strategy for the future.

Farid Mheir's insight:

WHY IT MATTERS: the security industry will be transformed with digital technologies, sensors, big data, drones, AI and other disruptive technologies. Start the video around 1:20:00 in the section #3

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Video of the inside of Ocado's robotic warehouse where thousands of robots pack groceries #retail #robots

Ocado's new warehouse has thousands of robots zooming around a grid system to pack groceries. The thousands of robots can process 65,000 orders every week. They communicate on a 4G network to avoid bumping into each other. Is this the future of retail?

Farid Mheir's insight:

WHY IT MATTERS: this videos shows the inside of the new Ocado warehouse in UK. This warehouse is making its way top Canada, with Sobeys opening one soon: http://fmcs.digital/blog/u-k-s-ocado-taps-into-canadas-online-grocery-market-with-sobeys-tie-up-is-canada-mature-enough-to-have-automated-grocery-fulfillment-centers-ecommerce-robots/ 

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Kodilla's curator insight, October 31, 10:47 AM
This is the future of the retail industry, robots are so much more efficient and they don't need a paycheck
 
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An amazing explanation of the rise of the Application Programming Interfaces #API and why this will create a new economy - The World Through an API @a2z

As the API or "application programming interface" becomes the primary interface for business (in much the same way physical storefronts gave way to applications and websites), we're seeing a new chapter in the story of software emerge. While it's playing out against the backdrop of other trends (microservices, software-defined networking, developers as buyers, and connectivity as a utility), the big idea here is that traditional, large programs are being broken down into and being offered as -- or with data exposed to -- services. But more importantly, these pieces and services are being recombined by other companies to create something new... it’s combinatorial innovation in action. In this talk (originally delivered at our most recent annual a16z Summit in November 2017), general partner Martin Casado describes the evolution of "the API economy" in the context of the history of computing; shares examples of companies whose entire business is based on or around APIs; considers implications for future infrastructure, IT business leaders, and others; and shares how APIs are already fueling the expansion of software eating the world.

Farid Mheir's insight:

WHY IT MATTERS: a short video from well-know investors that explain the importance of APIs and the opportunities it provides.

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Charu Verma's curator insight, October 30, 9:13 AM
Fascinating insight into the evolution of API and how these are the NEW building blocks of a product/service/software
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China is adding 140 000 robots in the next year ahead of everyone in the world says IFR world robotics repor

China is adding 140 000 robots in the next year ahead of everyone in the world says IFR world robotics repor | WHY IT MATTERS: Digital Transformation | Scoop.it

Worried about the robot apocalypse? This latest report of global robot density averages says the machines are on the rise worldwide.

Farid Mheir's insight:

WHY IT MATTERS: the report provides lots of insights into the use and growth of robots in the workplace and soon the home...

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Global Robot Density Rose to 74 Robots per 10,000 Workers - most interesting is Asia and Germany adoption of robots well above average

Global Robot Density Rose to 74 Robots per 10,000 Workers - most interesting is Asia and Germany adoption of robots well above average | WHY IT MATTERS: Digital Transformation | Scoop.it

Worried about the robot apocalypse? This latest report of global robot density averages says the machines are on the rise worldwide.

Farid Mheir's insight:

WHY IT MATTERS: the report provides lots of insights into the use and growth of robots in the workplace and soon the home...

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Retail isn’t dead, it’s just changing: Shopify’s Shimona Mehta on the future of e-commerce and Direct-to-consumer trends #eCommerce #Retail

Retail isn’t dead, it’s just changing: Shopify’s Shimona Mehta on the future of e-commerce and Direct-to-consumer trends #eCommerce #Retail | WHY IT MATTERS: Digital Transformation | Scoop.it

Shimona Mehta, Head of Revenue Acceleration for Shopify Plus, talks about the future of e-commerce and the key trends that are shaping the space. She talks about the three key trends shaping e-commerce today: Constantly shifting consumer behaviour, the need for retailers to innovate, and the rapid growth of direct-to-consumer sales. Watch the video for insights from Mehta on what these trends mean for your business.

Farid Mheir's insight:

WHY IT MATTERS: another point of view from an ecommerce pure play shopify. Interesting tidbits although there are a few commons grounds.

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joneson's comment, October 27, 4:23 AM
newbecca:https://www.newbecca.com
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Netflix is Responsible for 15% of Global Internet Traffic and video generates most of the traffic via @Statista @MHalle

Netflix is Responsible for 15% of Global Internet Traffic and video generates most of the traffic via @Statista @MHalle | WHY IT MATTERS: Digital Transformation | Scoop.it

This chart shows a distribution of worldwide downstream traffic, by web application in 2018.

Farid Mheir's insight:

WHY IT MATTERS: I reported in 2015 that Netflix + YouTube accounted for 55% of web traffic. Their share is down only because the other streaming video services are growing. Also interesting from this chart that HTTP (good old web browsing), now only accounts for less than 10%. This means video is the medium of choice, cable TV is on it's way out (so expect more growth) and 5G mobile coverage will be in high demand when it becomes available soon...

2015 reference is here: http://fmcs.digital/blog/netflix-youtube-55-of-internet-traffic/ 

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sales@thefutureof.report's curator insight, October 20, 7:34 AM
The future of Media requires more and better data infrastructure
 
Obinna Odenigbo's curator insight, October 23, 2:51 AM
Incredible how video streaming is taking over the internet with Netflix in the first position and YouTube in third.
 
Jayne Fenton Keane's curator insight, October 25, 6:23 PM
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Artificial Intelligence in #Retail – 10 Present and Future Use Cases

Artificial Intelligence in #Retail – 10 Present and Future Use Cases | WHY IT MATTERS: Digital Transformation | Scoop.it

In this article, we cover a variety of examples in which AI is being integrated in the retail industry, broken down into the following sub-categories: Sales and CRM Applications, Customer Recommendations, Manufacturing, Logistics and Delivery, Payments and Payment Services

Farid Mheir's insight:

WHY IT MATTERS: some of the use cases may be far fetched but still give a good idea of what is possible (not necessarily what is useful...). Good to know nevertheless.

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Harpal Jadon's curator insight, October 18, 7:18 AM
Harpal Singh Jadon
Harpal Jadon's curator insight, October 18, 7:19 AM
Harpal Singh Jadon
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Learning from the best - 54 #marketing #technology stacks are reviewed from The Stackies 2018 HT @chiefmartech 

Learning from the best - 54 #marketing #technology stacks are reviewed from The Stackies 2018 HT @chiefmartech  | WHY IT MATTERS: Digital Transformation | Scoop.it

If you’re new to this, a “marketing stack” is the collection of software that a marketing team uses to ply their trade. The Stackies is a fun awards program at the MarTech conference where we invite marketers to send in a single slide that illustrates their marketing stack in some conceptual way.

Farid Mheir's insight:

WHY IT MATTERS: learning from what best in class companies do is always good thing. This award from chiefmartech surfaces the best marketing technology "Stacks" - the list of technologies and solutions that marketing team at Cisco, IBM and others use to do their work - provides insights into the tools that companies leverage to do their work. And with over 6500 solutions in the marketing horizon, finding the "right" set of tools is so difficult that mapping yourself to what others are doing may be a good starting point!

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Retail stores will transform into an experience delivery center - Internet of Things #IoT will enable the key use cases to make it happen @Altimeter

Retail stores will transform into an experience delivery center - Internet of Things #IoT will enable the key use cases to make it happen @Altimeter | WHY IT MATTERS: Digital Transformation | Scoop.it

IoT has paved the way for brands to use connected devices in their physical spaces too. Learn how location-based brands can invest in technology-rich locations that raise the bar for customer experience.

Farid Mheir's insight:

WHY IT MATTERS: store of the future will focus on customer experience and technologies such as IOT are key enablers to make the enhanced experience seamless and complete. This research document classifies applications for IOT into 3 categories, track, intuit behaviour and deliver experience. I find this classification and the examples in the document very useful.

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sales@thefutureof.report's curator insight, October 16, 4:06 PM
Retail as an experience center
 
Tuhin Islam's curator insight, October 24, 2:13 AM
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This Tech Would Have Spotted the Secret Chinese Chip in Seconds via @IEEE_Spectrum

This Tech Would Have Spotted the Secret Chinese Chip in Seconds via @IEEE_Spectrum | WHY IT MATTERS: Digital Transformation | Scoop.it

So why isn’t this system in widespread use? After all, much of it has been available since 2014. (Tehranipoor even described some in his 2017 article for IEEE Spectrum about the dangers of cloned chips.) “Sometimes a technology is ready, but it’s not used by companies because an attack hasn’t been seen to be real,” Tehranipoor says. This attack might be enough to change that perception, he says.  

Farid Mheir's insight:

WHY IT MATTERS: as the article states, technology sometimes exists but most don'T feel this is an important issue - until it is too late or catastrophic event occurs. We can extrapolate this concern to pretty much everything regarding cybersecurity these days...

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Customer experience is everything: retailers have so much work to do to meet customer expectations via @PWC survey

Customer experience is everything: retailers have so much work to do to meet customer expectations via @PWC survey | WHY IT MATTERS: Digital Transformation | Scoop.it

Know what it takes to deliver the kind of experience that keeps customers coming back.

Farid Mheir's insight:

WHY IT MATTERS: creating great customer experiences seems to be the next big thing in digital transformation of retail stores. This survey from PWC provides insights into expectations and benefits of providing great experiences.

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Customer experience is everything: core elements such as efficiency & service beat gimmicks such as fun & design via @PWC survey

Customer experience is everything: core elements such as efficiency & service beat gimmicks such as fun & design via @PWC survey | WHY IT MATTERS: Digital Transformation | Scoop.it

Know what it takes to deliver the kind of experience that keeps customers coming back.

Farid Mheir's insight:

WHY IT MATTERS: creating great customer experiences seems to be the next big thing in digital transformation of retail stores. This survey from PWC provides insights into expectations and benefits of providing great experiences.

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Customer experience is everything: hide technology to bring back human touch means most current companies need to revise their strategies and architecture via @PWC survey

Customer experience is everything: hide technology to bring back human touch means most current companies need to revise their strategies and architecture via @PWC survey | WHY IT MATTERS: Digital Transformation | Scoop.it

Know what it takes to deliver the kind of experience that keeps customers coming back.

Farid Mheir's insight:

WHY IT MATTERS: creating great customer experiences seems to be the next big thing in digital transformation of retail stores. This survey from PWC provides insights into expectations and benefits of providing great experiences.

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Customer experience is everything: you can charge more for products and services when experience is great via @PWC survey HT @HenriDolino

Customer experience is everything: you can charge more for products and services when experience is great via @PWC survey HT @HenriDolino | WHY IT MATTERS: Digital Transformation | Scoop.it

Know what it takes to deliver the kind of experience that keeps customers coming back.

Farid Mheir's insight:

WHY IT MATTERS: creating great customer experiences seems to be the next big thing in digital transformation of retail stores. This survey from PWC provides insights into expectations and benefits of providing great experiences.

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Vezta & Co.'s curator insight, October 9, 10:26 PM

WHY IT MATTERS: creating great customer experiences seems to be the next big thing in digital transformation of retail stores. This survey from PWC provides insights into expectations and benefits of providing great experiences.

Alexandre D'houndt's comment, October 11, 3:31 AM
AMAZING
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In a store near you soon: robots that scan shelves to make sure everything is in the right place at the right price @Qopius #startup #FrenchTech #PRW2018

In a store near you soon: robots that scan shelves to make sure everything is in the right place at the right price @Qopius #startup #FrenchTech #PRW2018 | WHY IT MATTERS: Digital Transformation | Scoop.it

The Qube, our all-in-one artificial intelligence consists of many different engines working in harmony with each other to analyse shelf images instantaneously and extract information on product, brand, price and placement.

Farid Mheir's insight:

WHY IT MATTERS: a technical description of the technology required to make shelf scanning robots of startup Qopius a reality. Fascinating.

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Deepanshu Sharma's comment, October 4, 7:39 AM
nice
check this also
https://www.happydiwaliwishesandquotes.com/2018/09/Happy-Diwali-2018-Wishes-Quotes-And-Messages.html
Vezta & Co.'s curator insight, October 4, 11:58 AM

WHY IT MATTERS: a technical description of the technology required to make shelf scanning robots of startup Qopius a reality. Fascinating.

CCI VAL D'OISE's curator insight, October 4, 4:25 PM

Un robot pour veiller sur vos lineaires commerciaux ! 

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Forget autonomous cars, the future is made of autonomous carts that follow you in the supermarket, tracking your path and capturing all kinds of data - 7Fresh JD.com #AI #China

Forget autonomous cars, the future is made of autonomous carts that follow you in the supermarket, tracking your path and capturing all kinds of data - 7Fresh JD.com #AI #China | WHY IT MATTERS: Digital Transformation | Scoop.it

The future of food retail is to be found in China. Following Alibaba, major competitor JD.com has also opened its technologically advanced supermarket: 7Fresh uses eCommerce technology and aims to open 1,000 stores.

Farid Mheir's insight:

WHY IT MATTERS: expect to see more robots in supermarkets in the near future - especially if you are in China 7fresh new high-tech supermarket. See a short description of the store here.

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Future retail store may look more like a large vending machine or Sears counter : Walmart eyes pickup-only store in former Dominick’s HT @O_Laborne

Future retail store may look more like a large vending machine or Sears counter : Walmart eyes pickup-only store in former Dominick’s HT @O_Laborne | WHY IT MATTERS: Digital Transformation | Scoop.it

Proposed facility part of push to boost online grocery fulfillment. Walmart representative said the concept marks a different grocery pickup approach and would represent its largest pickup-only site. The location also would be Walmart’s first stand-alone, drive-up grocery facility in Illinois. The building would have no customer access and house 41,700 square feet of inventory space. Signs would direct customers driving through the lot to one of three canopied pickup bays, where they would park in a designated space and have their groceries loaded into their vehicle. Customers would order their groceries as usual via the Walmart Grocery app or website and select a pickup time in one-hour windows. Pickup trips and parking spots would be coordinated to avoid congestion.

Farid Mheir's insight:

WHY IT MATTERS: when Walmart gets into something, you should watch out. Here it seems they are exploring options for grocery fulfillment and delivery - as everyone is trying to figure out what will customer prefer and where to make money. But the solution feels like back to the future: the concept looks like a sears pickup counter from the old days! The article also mentions some delivery options being tested by Walmart including autonomous cars and crowdsourcing.

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Tuhin Islam's curator insight, October 25, 1:57 AM
Online grocery fulfilment? Can there be a Bangladesh version?
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The 20 Best New Social Media Tools to Try and How to Use Them #socialMedia

The 20 Best New Social Media Tools to Try and How to Use Them #socialMedia | WHY IT MATTERS: Digital Transformation | Scoop.it

Top 20 new social media tools to try in 2018, including their prices, a quick walkthrough, and a review.

Farid Mheir's insight:

WHY IT MATTERS: say what you will, technology is often the driver of change. Always good to keep track of what's out there and what's possible because who knows, one of these may be useful... ;-)

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anuj singh's curator insight, September 28, 7:50 AM
best housekeeping services in delhi
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Emerging #technology #trends by @Gartner shows how fast #AI has gone from concept to useful solution

Emerging #technology #trends by @Gartner shows how fast #AI has gone from concept to useful solution | WHY IT MATTERS: Digital Transformation | Scoop.it

Cette année, Gartner classifie les tendances selon 5 catégories :

  1. L’intelligence artificielle démocratisée
  2. les écosystèmes digitalisés
  3. le biohacking
  4. les expériences immersives
  5. les infrastructures omniprésentes
Farid Mheir's insight:

WHY IT MATTERS: always good to keep an eye on the horizon, and in this case over the horizon.

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Vezta & Co.'s curator insight, September 26, 9:38 AM

WHY IT MATTERS: always good to keep an eye on the horizon, and in this case over the horizon.

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Sephora is #1 in this year Top100 list of Performing Retailers in Personalization #retail #bigData #customerExperience

Sephora is #1 in this year Top100 list of Performing Retailers in Personalization #retail #bigData #customerExperience | WHY IT MATTERS: Digital Transformation | Scoop.it

Check out the top-performing retailers and ecommerce companies as evaluated by Sailthru's experts in retail personalization and customer experience.

Farid Mheir's insight:

WHY IT MATTERS: personalization is a key trend in digital transformation. This list provides a good insight into who the leaders are providing great insights into the things we must do to personalize web, email, mobile, etc. customer experience

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"Smart Phygital" the #buzzword at #PRW18 that bundles #digitalTransformation concepts and a new reality: there is no difference between #ecommerce and physical store commerce: it is just commerce #...

"Smart Phygital" the #buzzword at #PRW18 that bundles #digitalTransformation concepts and a new reality: there is no difference between #ecommerce and physical store commerce: it is just commerce #... | WHY IT MATTERS: Digital Transformation | Scoop.it

Une enquête menée en 2018 par 421 Research pour Ayden auprès de 5 033 Européens (Royaume-Uni, Allemagne, Espagne, France et Pays nordiques), rend compte de l'importance de la vision "Smart Phygital" pour les acteurs de la distribution. Comme le montre notre graphique, les attentes des consommateurs vis-à-vis de l'expérience d'achat se concentrent autour de 3 axes : la personnalisation, la stratégie omnicanale et l'innovation digitale.

Farid Mheir's insight:

WHY IT MATTERS: too many buzzwords, too many concepts are increasing the confusion of retailers and merchants. This year at the Paris Retail Week it was "smart phygital" a concept that means nothing more than the fact that eCommerce is morphing into retail commerce, driving changes in stores to go from mini-warehouses to an experience destinations where consumers will get product showrooms, advice and support. And all of that supported by digital technology and requiring huge digital transformation of processes and people.

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This AI Drone Can Be Controlled by Your Eyes - opens opportunities in many fields including disabilities #AI #drone #enhancedVision

This AI Drone Can Be Controlled by Your Eyes - opens opportunities in many fields including disabilities #AI #drone #enhancedVision | WHY IT MATTERS: Digital Transformation | Scoop.it

Piloting a drone or an unmanned vehicle by only using your gaze sounds like a scene out of a science fiction movie, but now it’s a reality. Researchers from the University of Pennsylvania, New York University, and collaborators developed a deep learning system that uses NVIDIA GPUs to enable a user to control a drone by simply directing their eyes towards where they want to steer.

Farid Mheir's insight:

WHY IT MATTERS: being able to control devices without your hand - using eyes or voice - is still being explored. I find this a great example of merging new technologies - drone, eye gazing, AI - to expand digital transformation beyond the current scope envisioned today.

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Coulmain Thierry's curator insight, October 1, 4:34 AM

Piloter un drone ou un véhicule sans pilote en n'utilisant que votre regard ressemble à une scène d'un film de science-fiction, mais c'est maintenant une réalité. Des chercheurs de l'Université de Pennsylvanie, de l'Université de New York et des collaborateurs ont développé un système d'apprentissage profond qui utilise les GPU NVIDIA pour permettre à un utilisateur de contrôler un drone en dirigeant simplement son regard vers la direction qu'il souhaite prendre.

Traduit avec www.DeepL.com/Translator

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The Future of Commerce: 60 Stats and Trends for 2019 and Beyond #Infographic HT @MaireadKillian1

The Future of Commerce: 60 Stats and Trends for 2019 and Beyond #Infographic HT @MaireadKillian1 | WHY IT MATTERS: Digital Transformation | Scoop.it

Are you wondering what the future holds for your eCommerce website? Want to know the future trends likely to decide the success of your online shop?
Here’s a quick summary of the key points of focus:
Personalized experience
Multiple shopping channels
Customer service automation
Cryptocurrencies as a payment method
On-site and in-app mobile commerce
Same-day delivery
Pay-monthly models
The future of delivery services
Increasing video use
Pop up shops

Farid Mheir's insight:

WHY IT MATTERS: every one of these trends seems to be supported by specific technologies - and these tech are not yet fully deployed at retailers today, leading to many that struggle to stay relevant IMHO.

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Curated by Farid Mheir
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