WHY IT MATTERS: Digital Transformation
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WHY IT MATTERS: Digital Transformation
Going digital in your business? I select the best posts and highlight the reasons why it matters. Like it? Click "recommend" + register to get the digest in your inbox: http://fmcs.digital/newsletter-signup/
Curated by Farid Mheir
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AI Maturity model from @Altimeter

AI Maturity model from @Altimeter | WHY IT MATTERS: Digital Transformation | Scoop.it

This report lays out a maturity model for AI adoption in the enterprise. It outlines five stages of AI maturity based on how organizations approach business strategy, data science, product and service design, organization and culture and ethics and governance.

Farid Mheir's insight:

WHY IT MATTERS: being able to measure maturity of your organization as it relates to AI is one of the key element to start crafting a digital strategy.

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5 areas where #AI can be applied in organizations today via @Altimeter

5 areas where #AI can be applied in organizations today via @Altimeter | WHY IT MATTERS: Digital Transformation | Scoop.it

This report lays out a maturity model for AI adoption in the enterprise. It outlines five stages of AI maturity based on how organizations approach business strategy, data science, product and service design, organization and culture and ethics and governance.

Farid Mheir's insight:

WHY IT MATTERS: AI is transformative because it can solve problems in 5 areas that were previously difficult to apply computer engineering and technologies before the advent of AI.

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The AI Maturity Playbook: Five Pillars of Enterprise Success via @Altimeter #AI

The AI Maturity Playbook: Five Pillars of Enterprise Success via @Altimeter #AI | WHY IT MATTERS: Digital Transformation | Scoop.it

This report lays out a maturity model for AI adoption in the enterprise. It outlines five stages of AI maturity based on how organizations approach business strategy, data science, product and service design, organization and culture and ethics and governance.

Farid Mheir's insight:

WHY IT MATTERS: a great reference to understand how and where to leverage AI in organizations.

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Artificial Intelligence is the New Electricity by Andrew Ng #AI 

Former Baidu Chief Scientist, Coursera co-founder, and Stanford Adjunct Professor — gave a talk at the Stanford MSx Future Forum. During the talk, Professor Ng shared his opinion on AI. He mainly discussed how artificial intelligence (AI) is transforming industry and business.

Farid Mheir's insight:

WHY IT MATTERS: we must learn from the best. Ng is one of the best. Read, learn, apply.

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Retailers Embrace Payment Apps to Sidestep $90 Billion in Swipe Fees via @Bloomberg

Retailers Embrace Payment Apps to Sidestep $90 Billion in Swipe Fees via @Bloomberg | WHY IT MATTERS: Digital Transformation | Scoop.it

Cumberland Farms is a prime example of this approach. Drivers who fill up at one of the privately held chain’s gas stations can save 10 cents a gallon if they sign up for its SmartPay app, which connects directly to their bank account and is much like paying utility bills or rent. The company says its users have saved more than $100 million by using the SmartPay app.

Farid Mheir's insight:

WHY IT MATTERS: the electronic payment apps can save huge amounts for retailers, and it is a loyalty card at same time. Made popular by Starbucks payment apps which now accounts for 14% of all transactions, it is a wonder why not more retailers adopt it. The reason probably is that it requires internal systems to be upgraded which is often a very difficult thing to do.

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How to setup a Facebook messenger #Chatbot by comparing 2 solution leaders (ManyChat vs. Chatfuel) shows what is possible, easy and difficult - great #showdown by @Zapier

How to setup a Facebook messenger #Chatbot by comparing 2 solution leaders (ManyChat vs. Chatfuel) shows what is possible, easy and difficult - great #showdown by @Zapier | WHY IT MATTERS: Digital Transformation | Scoop.it

Businesses are suddenly very interested in Facebook Messenger bots. And for good reason: Facebook's chat platform now supports over 1.2 billion monthly active users—and automated chatbots, like ManyChat and Chatfuel, provide a unique, interactive way of engaging with them. Chatbots let you have a conversation wit

Farid Mheir's insight:

WHY IT MATTERS: chatbots were all the rage last year, often described as a silver bullet to solve all kinds of problems easilly. Now they have become one more solution in the digital transformation arsenal, with PROs and CONs. This post describes the process to setup and configure two popular tools and in the process highlight their capabilities and shortcomings.

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What's hot in #digital #commerce by Gartner highlights unified commerce, #technology-enhanced experience, new business models, #AI and #personalization

What's hot in #digital #commerce by Gartner highlights unified commerce, #technology-enhanced experience, new business models, #AI and #personalization | WHY IT MATTERS: Digital Transformation | Scoop.it

Key Findings:

  1. A multimodal experience that incorporates conversational and visual interfaces has a bigger impact on the conversion funnel than any single mode.
  2. Unified commerce across channels and throughout the customer purchase journey offers the flexibility and consistency to deliver a superior customer experience.
  3. Business models such as subscription, thing commerce and enterprise marketplaces help organizations move toward digital business via new ways of doing business and/or facilitating digital platforms.
  4. API-oriented architecture, artificial intelligence (AI), personalization engines and product configurators are key technologies and architecture that enable compelling customer experience and digital business models.
Farid Mheir's insight:

WHY IT MATTERS: always good to know when looking ahead to the year to come, planning digital budgets and strategy.

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AI: The Future of Retail @Microsoft playbook provides isights into the ways that customer experience will improve in stores

AI: The Future of Retail @Microsoft playbook provides isights into the ways that customer experience will improve in stores | WHY IT MATTERS: Digital Transformation | Scoop.it

As artificial intelligence (AI) and related technologies grow increasingly relevant to the retail industry, you need to find the best way forward for your business. Discover new scenarios for the digital age so you can place your bets confidently on the best strategies for engaging your customers and influencing their shopping behavior. Download this AI Retail Playbook to learn ways to:

  • Address ever-changing customer expectations and economic pressures to determine the best technology investments for your retail company.
  • Deploy AI and advanced analytics to determine customer behavior patterns and make the best use of your available data.
  • Deliver more engaging customer experiences, including personalized storefronts, adaptive home pages, and biometric recognition-based interactions.
Farid Mheir's insight:

WHY IT MATTERS: we are all struggling with the concept of new retail store experiences - especially how they will be created and maintained. This playbook from Microsoft provides a glympse into their vision for the future of retail.

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The State Of IoT Intelligence - a report full of data on this new technology trend

The State Of IoT Intelligence - a report full of data on this new technology trend | WHY IT MATTERS: Digital Transformation | Scoop.it
  • Sales, Marketing and Operations are most active early adopters of IoT today.
  • Early adopters most often initiate pilots to drive revenue and gain operational efficiencies faster than anticipated.
  • 32% of enterprises are investing in IoT, and 48% are planning to in 2019.
  • IoT early adopters lead their industries in advanced and predictive analytics adoption.
Farid Mheir's insight:

WHY IT MATTERS: IOT is a key technology trend but as this survey shows its penetration remains small - and thus the future looks good.

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Riddhima Building's comment, December 26, 2018 11:06 AM
#RevolutionOfPreEngineeredBuildingshttps://bit.ly/2V9l3lo
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Innovation in Retail is difficult to define and hard to come by but has become driven by technology that you don't see: the internet of things #IOT #retail

Innovation in Retail is difficult to define and hard to come by but has become driven by technology that you don't see: the internet of things #IOT #retail | WHY IT MATTERS: Digital Transformation | Scoop.it

Here’s a look at how the forces of IoT tech and data collection are already shaking the retail world, even as consumer activity becomes folded into the overall smart city experience.

Farid Mheir's insight:

WHY IT MATTERS: when Forbes starts to investigate a topic then it often means it is top of mind to its readers. This article provides isights into what is being deployed in retail stores using internet of things technologies.

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What is the difference between Journey Mapping and Journey Analytics : this eBook provides some answers #customerJourney #CX #Marketing

What is the difference between Journey Mapping and Journey Analytics : this eBook provides some answers #customerJourney #CX #Marketing | WHY IT MATTERS: Digital Transformation | Scoop.it

But what is the difference between journey mapping and journey analytics, and how can they be leveraged effectively to drive optimal results? Get all the details in this informative, complimentary eBook. You'll learn:

  1. What customer journey mapping is and its benefits and pitfalls
  2. 5 key differences between journey mapping and journey analytics
  3. How to use journey mapping and journey analytics together for maximum impact
Farid Mheir's insight:

WHY IT MATTERS: this short book provides information to make sense of a new kind of tool that marketers should add to their arsenal: customer journey analytics platforms.

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New report on the top Product Information Management solutions - 2018 Forrester Wave PIM Report

New report on the top Product Information Management solutions - 2018 Forrester Wave PIM Report | WHY IT MATTERS: Digital Transformation | Scoop.it

In our 27-criteria evaluation of product information management (PIM) providers, we identified the 10 most significant ones — Agility Multichannel, Contentserv, EnterWorks, IBM, Informatica, inRiver, Riversand, Salsify, SAP, and Stibo Systems — and researched, analyzed, and scored them. This report shows how each provider measures up and helps digital business professionals make the right choice.

Farid Mheir's insight:

WHY IT MATTERS: a recent review of the top PIM solutions.

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Online grocery reaches 5.5% of total sales

Online grocery reaches 5.5% of total sales | WHY IT MATTERS: Digital Transformation | Scoop.it

Online grocery spending continues to grow at a rapid pace, now making up 5.5% of total grocery spending in the U.S., according to a new study from advisory firm Brick Meets Click. Nearly 30% of U.S. households buy groceries online, and most of the near-term growth in online grocery spending will continue to come from this group of active online grocery shoppers.
Over the past year, online grocery shoppers increased their weekly online spending from 28% to 46% of their total grocery spend, the firm found. Their average order size increased from $62 in 2017 to $69 in 2018.
The report says that while grocers are well-positioned to meet the growing demands of online grocery shopping, Amazon, which has 77% household penetration, will continue to challenge other retailers when it comes to capturing online grocery spending – especially as it leverages iPrime membership benefits through Whole Foods.

Farid Mheir's insight:

WHY IT MATTERS: online grocery retail is the last industry to digitize and these figures seems to indicate that it is entering the world of "Real" business opportunity - after 25 years of hype!

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Forrester produces 2 Wave Reports on Customer Journey Analytics Platforms : one on journey visioning and one on orchestration #customerJourney #CX #Marketing

Forrester produces 2 Wave Reports on Customer Journey Analytics Platforms : one on journey visioning and one on orchestration #customerJourney #CX #Marketing | WHY IT MATTERS: Digital Transformation | Scoop.it

To assess the state of the customer journey analytics platform market and see how the vendors stack up against each other, Forrester evaluated the strengths and weaknesses of top customer journey analytics platform vendors, divided into two categories and therefore two Forrester Wave™ evaluations. The criteria for the two evaluations are similar, but: 1) the weightings are different to reflect whether the end user's priority is journey visioning or journey orchestration, and 2) the journey automation and orchestration criteria appear only in the journey orchestration Forrester Wave. This Forrester Wave focuses on visioning. You can find its companion evaluation, focused on orchestration, here: The Forrester Wave™: Journey Orchestration Platforms, Q4 2018.

Farid Mheir's insight:

WHY IT MATTERS : this is a new category of products that I was unaware of before now. With the importance of customer centricity in the digital transformation, I expect these tools to be very useful in large organizations.

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Customer Journey Analytics Platforms look at the data customers leave behind during their digital explorations to help #marketing understand what they do, how they do it, and test hypothesis for im...

Customer Journey Analytics Platforms look at the data customers leave behind during their digital explorations to help #marketing understand what they do, how they do it, and test hypothesis for im... | WHY IT MATTERS: Digital Transformation | Scoop.it
Companies transforming to become customer-obsessed are using journey analytics to help them become customer-led, insights-driven, fast, and connected. Forrester defines journey analytics as:  "An analytics practice that combines quantitative and qualitative data to analyze customer behaviors and motivations across touchpoints and over time to optimize customer interactions and predict future behavior." 
By using data to look at high-level journeys and to zoom in on microjourneys and the defining moments within them, journey analytics helps companies isolate, quantify, model, and track opportunities to improve CX, operational efficiency, and business results. Journey analytics stitches together data horizontally, across silos, to provide an integrated view of the customer and enable companies to test a wide variety of journey hypotheses in near real time to determine which combinations of interactions will yield the desired business results. 
Journey analytics involves four core capabilities, and we have segmented the space into two categories: 
  • Journey visioning, which focuses on data fusion, journey design and planning, and journey testing and optimization.
  • Journey orchestration, which includes the journey visioning capabilities but also delivers — and places a greater emphasis on — journey automation and orchestration.
Farid Mheir's insight:

WHY IT MATTERS : this is a new category of products that I was unaware of before now. With the importance of customer centricity in the digital transformation, I expect these tools to be very useful in large organizations.

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Robomart is the latest startup to try and unseat the local convenience store

Robomart is the latest startup to try and unseat the local convenience store | WHY IT MATTERS: Digital Transformation | Scoop.it

Now there’s Robomart, which wants to bring the groceries, baked goods and prepared foods of the supermarket aisle to your doorstep with a white-labeled service for wholesalers and big box retailers.

Farid Mheir's insight:

WHY IT MATTERS: retailers beware. Or maybe not. I've seen trucks come to parking lots of warehouses where I worked summer jobs for years - they also cover garage and other locations where there are workers but no time or no convenience store close by. This robomart may replace those and expand to convenience store after... 

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tinahold's comment, December 10, 2018 1:42 PM
Cool!
Justin Lahullier's curator insight, December 11, 2018 12:53 PM
Disruption is right around the corner for traditional business models!
Control de presencia's curator insight, December 12, 2018 6:32 PM
Good
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The Long Road to Self-Driving Trucks

The Long Road to Self-Driving Trucks | WHY IT MATTERS: Digital Transformation | Scoop.it

Dave Mercer has been driving trucks across America since 1986. He has hauled ice cream to Nevada, burgers to Oregon, and trailers to Baltimore. “It can be a rough life,” he says. “You’re away from…

Farid Mheir's insight:

WHY IT MATTERS: self-driving cars may actually impact the truck transportation industry in a huge way. The papers explores how it will do so.

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THE OFFICIAL ANDREASCY's curator insight, December 9, 2018 11:52 AM

YOU MIGHT ALSO LIKE:

 

5 Things You Probably Didn't Know About Truck Driving

Humzee Malik's comment, December 9, 2018 10:16 PM
Here you will get to know about Michael Bloomberg Life story, His Life Style, and how he get awards and honor.
https://bit.ly/2zKYfj
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Subcutaneous Fitbits? These cows are modeling the tracking technology of the future

Subcutaneous Fitbits? These cows are modeling the tracking technology of the future | WHY IT MATTERS: Digital Transformation | Scoop.it

Livestock Labs is getting bio-monitors under cows’ skin in hopes of helping farmers spot disease earlier, and it wants to bring its tech to people, too.

Farid Mheir's insight:

WHY IT MATTERS: we often think of fitbits as gadgets. They are but are also paving the way for future products that have huge potential.

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Humzee Malik's comment, December 9, 2018 10:16 PM
Here you will get to know about Michael Bloomberg Life story, His Life Style, and how he get awards and honor.
https://bit.ly/2zKYfj5
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Forrester Wave Report on Customer Journey Analytics Platforms #customerJourney #CX #Marketing

Forrester Wave Report on Customer Journey Analytics Platforms #customerJourney #CX #Marketing | WHY IT MATTERS: Digital Transformation | Scoop.it

This report from leading global research and advisory firm, Forrester, identifies the 12 most significant customer journey analytics platform providers today, and reveals how each measures up based on 26 different evaluation criteria, to help you make the right choice for your organization. You'll get a complete overview of the current customer journey analytics market, including:

  • The two primary journey analytics provider categories, visioning and orchestration, and four core capabilities: (1) data fusion, (2) journey design & planning, (3) journey testing & optimization, and (4) journey automation & orchestration
  • The 2018 Forrester Wave Journey Visioning Platform rankings and scorecard
  • A breakdown of each journey analytics provider’s offering, strengths, specialties, and customer base
  • Key criteria that helps leaders stand out from the pack
Farid Mheir's insight:

WHY IT MATTERS : this is a new category of products that I was unaware of before now. With the importance of customer centricity in the digital transformation, I expect these tools to be very useful in large organizations.

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Technology Roadmap for scale.ai #Canada's supply chain #AI effort #supplyChain

Technology Roadmap for scale.ai #Canada's supply chain #AI effort #supplyChain | WHY IT MATTERS: Digital Transformation | Scoop.it

In the short term, SCALE AI will adopt and scale existing supply chain (SC) solutions implemented by members to drive immediate benefits.

SCALE AI will identify SC challenges and needs, agree on core requirements and drive towards common standards and processes. Moreover, it will encourage SC/AI/digital providers to collaborate, extend existing AI-based offerings, and share data. This will result in facilitated connections between supply chain users and SC/AI/digital providers to accelerate adoption of existing solutions.

Farid Mheir's insight:

WHY IT MATTERS: the website provides a number of use case and examples of the use of AI in supply chain, along with a very comprehensive framework to put the pieces together.

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Vezta & Co.'s curator insight, December 5, 2018 5:16 PM

WHY IT MATTERS: the website provides a number of use case and examples of the use of AI in supply chain, along with a very comprehensive framework to put the pieces together.

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Transform Episode #1 : Business Transformation “The 10,000 Foot View” from and pals at Wikibrands #wikitransform #digitalTransformation @doylebuehler @SeanMoffitt @Andrea_Kates

Transform Episode #1 : Business Transformation “The 10,000 Foot View” from and pals at Wikibrands #wikitransform #digitalTransformation @doylebuehler @SeanMoffitt @Andrea_Kates | WHY IT MATTERS: Digital Transformation | Scoop.it
A powerhouse squad of members of the Wikibrands Collective discussing some of the general discussions and debates on business and digital transformation. 
  1. What is “business transformation”?
  2.  What’s the role of technology?
  3.  What is business transformation trying to achieve?
  4.  What is the biggest success factor of business transformation?
  5.  What is the top barrier to transformation?
Farid Mheir's insight:

WHY IT MATTERS: a shameless bit of self promotion for our first webcast on digital transformation with other members of the wikibrands collective that is starting to take shape. Short, 20 minutes discussion on important topics to consider regarding digital transformation

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Humzee Malik's comment, December 3, 2018 1:44 AM
Beautiful Places in the world you have not seen yet.
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The Forrester Wave™: Web Content Management Systems, Q4 2018 #WCMS #CMS #Internet #Web

The Forrester Wave™: Web Content Management Systems, Q4 2018 #WCMS #CMS #Internet #Web | WHY IT MATTERS: Digital Transformation | Scoop.it

In our 26-criterion evaluation of web content management system (web CMS) providers, we identified the 15 most significant ones — Acquia, Adobe, Amplience, Automattic, BloomReach, Contentful, CoreMedia, Crownpeak, Episerver, Kentico Software, Magnolia, OpenText, Progress, SDL, and Sitecore — and researched, analyzed, and scored them. This report shows how each provider measures up and helps digital experience (DX) and strategy professionals make the right choice.

Farid Mheir's insight:

WHY IT MATTERS: most recent review of top technologies for web specialists. Always good reference to check out first.

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11 Things Retailers Just Said About The Future Of The Store #mustRead #retail #omnichannel HT @nikkibaird

11 Things Retailers Just Said About The Future Of The Store #mustRead #retail #omnichannel HT @nikkibaird | WHY IT MATTERS: Digital Transformation | Scoop.it

Retailers at the Future Stores event in Seattle had a lot to say about where they thought the future of the store is headed. Here are some of the top takeaways.

Farid Mheir's insight:

WHY IT MATTERS: I read and research this topic *a lot* and find this summary is capturing some of the key issues retailers face today in their digital transformation. Must read.

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FredDrz's curator insight, November 24, 2018 5:02 PM

WHY IT MATTERS: I read and research this topic *a lot* and find this summary is capturing some of the key issues retailers face today in their digital transformation. Must read.

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Looking for a great reference of tools, languages, techniques and platforms? this is it A-Z Technology Radar reference from @ThoughtWorks

Looking for a great reference of tools, languages, techniques and platforms? this is it A-Z Technology Radar reference from @ThoughtWorks | WHY IT MATTERS: Digital Transformation | Scoop.it

With such fast-paced change in the technology landscape it's impossible for us to keep everything in view on the latest Radar. Using this A-Z you can browse everything that has ever been featured on the Radar, as well as search for specific technologies that you're interested in.

Farid Mheir's insight:

WHY IT MATTERS: this is a great reference when you are considering a software development technology and would like to know where it places with experts in terms of adoption maturity.

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Emerging #Technology Trends for 2018 via @ThoughtWorks has just released vol19 and it remains a #mustRead for #softwareEngineers #developers and #geeks in general

Emerging #Technology Trends for 2018 via @ThoughtWorks has just released vol19 and it remains a #mustRead for #softwareEngineers #developers and #geeks in general | WHY IT MATTERS: Digital Transformation | Scoop.it

The Technology Radar is our thoughts on emerging technology trends in the industry. Read the latest here.

Farid Mheir's insight:

WHY IT MATTERS: technology moves fast and the tech radar is a great reference for technology practitioners. Not for the faith at heart because it is full of acronyms and product names.

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Curated by Farid Mheir
Digital technology consultant. Register to my free email newsletter: http://fmcs.digital/newsletter-signup/