WHY IT MATTERS: Digital Transformation
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WHY IT MATTERS: Digital Transformation
Going digital in your business? I select the best posts and highlight the reasons why it matters. Like it? Click "recommend" + register to get the digest in your inbox: http://fmcs.digital/newsletter-signup/
Curated by Farid Mheir
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A very simplistic flowchart shows areas where you must use #AI today - because if you don't and your competitor does, then you are in trouble

A very simplistic flowchart shows areas where you must use #AI today - because if you don't and your competitor does, then you are in trouble | WHY IT MATTERS: Digital Transformation | Scoop.it

The definition of artificial intelligence is constantly evolving, and the term often gets mangled, so we are here to help.

Farid Mheir's insight:

WHY IT MATTERS: use this overly simplistic flowchart then look at your internal process and determine where you should use AI. Do you have someone look at products all day long to determine faulty products? If yes, use AI. Do you have people move things around a kn own environment? If yes, use AI. Because if you don't and your competitor does, then you'll be at a disadvantage...

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Another great contribution by @JFGagne: A Framework + maturity model for #AI Governance that can be applied in #retail #finance to drive the #strategic planning process and govern its implementation

Another great contribution by @JFGagne: A Framework + maturity model for #AI Governance that can be applied in #retail #finance to drive the #strategic planning process and govern its implementation | WHY IT MATTERS: Digital Transformation | Scoop.it

Modern AI can figure out patterns, classify objects, make decisions and evaluate the results. It can learn and adapt to new situations using feedback loops. It’s awesome software. You don't need to pay someone to make an analysis then pay someone to create a piece of software then pay someone to validate the outcome then realize it’s not doing  what you expected then go back and tweak the software. That whole cycle can take years in large organizations, yet a properly designed process powered by artificial intelligence can do that in a matter of days. It can recode itself, roll the changes out, and verify if it’s actually moving the needle in a direction that you want — all at an accuracy and speed beyond human ability. Quite powerful. Quite threatening.

Farid Mheir's insight:

WHY IT MATTERS: this is quite useful framework to help guide the strategic planning process and measure its progress.

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Vezta & Co.'s curator insight, November 5, 6:34 AM

WHY IT MATTERS: this is quite useful framework to help guide the strategic planning process and measure its progress.

Antonio Lopez's curator insight, November 5, 9:45 AM
Lookathis
Lenka Vural's curator insight, November 7, 3:17 AM
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Design thinking, explained - #essentialReading for #digital #transformation professionals via @MIT @HBR

Design thinking, explained - #essentialReading for #digital #transformation professionals via @MIT @HBR | WHY IT MATTERS: Digital Transformation | Scoop.it

Coming up with an idea is easy. Coming up with the right one takes work. With design thinking, throwing out what you think you know and starting from scratch opens up all kinds of possibilities.

Farid Mheir's insight:

WHY IT MATTERS: design thinking is an essential skill to have when planning digital transformation. Us techno geek have been used to doing this for so long because of the prevalence of agile methodology in our world. Seems that it is not so in other functions of the organization. 

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A New View Into Marketing Technology growthVerse was a great tool to visualize the complex world of #digital #marketing - but unfortunately is not available to general public anymore @accel HT @kaykas

A New View Into Marketing Technology growthVerse was a great tool to visualize the complex world of #digital #marketing - but unfortunately is not available to general public anymore @accel HT @kaykas | WHY IT MATTERS: Digital Transformation | Scoop.it

The Marketing technology category is growing in leaps and bounds. Unfortunately, our most concise view into the category was built in 2011. While companies have been added highlighting new entrants, the Lumascape inspired view has been used primarily to emphasize how complicated and fast growing the space is.

Farid Mheir's insight:

WHY IT MATTERS: anything that helps me make sense of the fast moving world of digital marketing is always a good thing. I refer to it here as a snapshot of 2016, wishing that a 2018 version was available...

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www.pcloudy.com's comment, October 15, 7:22 AM
nice
Jose Manuel Sanchez's curator insight, October 16, 6:53 AM
Big Data
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Customer experience is everything: retailers have so much work to do to meet customer expectations via @PWC survey

Customer experience is everything: retailers have so much work to do to meet customer expectations via @PWC survey | WHY IT MATTERS: Digital Transformation | Scoop.it

Know what it takes to deliver the kind of experience that keeps customers coming back.

Farid Mheir's insight:

WHY IT MATTERS: creating great customer experiences seems to be the next big thing in digital transformation of retail stores. This survey from PWC provides insights into expectations and benefits of providing great experiences.

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Customer experience is everything: core elements such as efficiency & service beat gimmicks such as fun & design via @PWC survey

Customer experience is everything: core elements such as efficiency & service beat gimmicks such as fun & design via @PWC survey | WHY IT MATTERS: Digital Transformation | Scoop.it

Know what it takes to deliver the kind of experience that keeps customers coming back.

Farid Mheir's insight:

WHY IT MATTERS: creating great customer experiences seems to be the next big thing in digital transformation of retail stores. This survey from PWC provides insights into expectations and benefits of providing great experiences.

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Customer experience is everything: hide technology to bring back human touch means most current companies need to revise their strategies and architecture via @PWC survey

Customer experience is everything: hide technology to bring back human touch means most current companies need to revise their strategies and architecture via @PWC survey | WHY IT MATTERS: Digital Transformation | Scoop.it

Know what it takes to deliver the kind of experience that keeps customers coming back.

Farid Mheir's insight:

WHY IT MATTERS: creating great customer experiences seems to be the next big thing in digital transformation of retail stores. This survey from PWC provides insights into expectations and benefits of providing great experiences.

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Customer experience is everything: you can charge more for products and services when experience is great via @PWC survey HT @HenriDolino

Customer experience is everything: you can charge more for products and services when experience is great via @PWC survey HT @HenriDolino | WHY IT MATTERS: Digital Transformation | Scoop.it

Know what it takes to deliver the kind of experience that keeps customers coming back.

Farid Mheir's insight:

WHY IT MATTERS: creating great customer experiences seems to be the next big thing in digital transformation of retail stores. This survey from PWC provides insights into expectations and benefits of providing great experiences.

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Vezta & Co.'s curator insight, October 9, 10:26 PM

WHY IT MATTERS: creating great customer experiences seems to be the next big thing in digital transformation of retail stores. This survey from PWC provides insights into expectations and benefits of providing great experiences.

Alexandre D'houndt's comment, October 11, 3:31 AM
AMAZING
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Prepare for the Holiday eCommerce rush with this guide

Prepare for the Holiday eCommerce rush with this guide | WHY IT MATTERS: Digital Transformation | Scoop.it

Ready for unique insights into Canada’s e-commerce holiday landscape – and tips on how to make the most of this 2018 holiday season?

Farid Mheir's insight:

WHY IT MATTERS: holiday season starts with black friday / cyber monday. Companies need to prepare to get their logistics and delivery ready. Some useful insights in this shameless plug from Canada Post...!

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6 skills for High-Performing #Digital Teams @HBR

6 skills for High-Performing #Digital Teams @HBR | WHY IT MATTERS: Digital Transformation | Scoop.it

Digital skills are in high demand and short supply. But first things first — how do you define a digital team when nearly everything is digital?

Farid Mheir's insight:

WHY IT MATTERS: not only do you need digital expertise but you need the right mindset. This article presents 6 essential traits that digital teams must have.

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François DEMONGEOT's curator insight, September 13, 3:40 AM

Very useful hints when you want to develop internal employees or recruit externally to create your digital team 

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16 Critical Roles to Structure Your #Digital Team

16 Critical Roles to Structure Your #Digital Team | WHY IT MATTERS: Digital Transformation | Scoop.it

Many brands going through a digital transformation struggle to structure their teams. This framework can act as a guideline.

Farid Mheir's insight:

WHY IT MATTERS: digital requires skills and expertise that are very specific and often benefit from being organized in a center of excellence. This post presents some of those roles.

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Vezta & Co.'s curator insight, September 11, 11:05 AM

WHY IT MATTERS: digital requires skills and expertise that are very specific and often benefit from being organized in a center of excellence. This post presents some of those roles.

www.pcloudy.com's comment, September 12, 2:45 AM
good one
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Successful digital transformations require innovation and the best way to to partner with startups - @McKinsey suggests there are multiple ways to partner and they are right #digitalTransformation ...

Successful digital transformations require innovation and the best way to to partner with startups - @McKinsey suggests there are multiple ways to partner and they are right #digitalTransformation ... | WHY IT MATTERS: Digital Transformation | Scoop.it

Once prospective partners in the ecosystem have been identified, there are a variety of ways to work with them, ranging from collaborations that involve a limited financial commitment to outright acquisitions.

Farid Mheir's insight:

WHY IT MATTERS: large organizations are not structured to deliver on the innovation that digital transformations required. Partnering with startups is thus the way to go.

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Digital Center of Competence must have 3 roles for successful digital transformations: align, build and network - according to @McKinsey

Digital Center of Competence must have 3 roles for successful digital transformations: align, build and network - according to @McKinsey | WHY IT MATTERS: Digital Transformation | Scoop.it

The digital center of competence (DCoC) is responsible for setting direction and ensuring that learning is widely shared. In this structure, the competence center does not have P&L responsibilities, but it does have its own budget, and each business unit (BU) owns its own internal digital initiatives. The DCoC assumes three important functions to develop products and services, build skills across BUs, and create external networks.

Farid Mheir's insight:

WHY IT MATTERS: when you create a digital center of competence (which McKinsey suggests and I agree in most organizations), then you must equip it with a budget (seems obvious but rarely is) and give it a goal to DELIVER (not just strategize or think, which is often the case). This is the only way you can have the DCOC be owner of its future and the transformation that comes with it.

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Vezta & Co.'s curator insight, September 8, 12:49 PM

WHY IT MATTERS: when you create a digital center of competence (which McKinsey suggests and I agree in most organizations), then you must equip it with a budget (seems obvious but rarely is) and give it a goal to DELIVER (not just strategize or think, which is often the case). This is the only way you can have the DCOC be owner of its future and the transformation that comes with it.

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Quebec ministry of economic development has released an industry 4.0 digital transformation framework to guide manufacturing companies #goodJob #MESI @economie_quebec

Quebec ministry of economic development has released an industry 4.0 digital transformation framework to guide manufacturing companies #goodJob #MESI @economie_quebec | WHY IT MATTERS: Digital Transformation | Scoop.it

L’avènement de l’industrie 4.0 modifie les façons de faire des entreprises. Le numérique vient non seulement transformer les systèmes et les processus, mais apporte aussi des changements au sein des différentes fonctions de gestion d’entreprise. Afin de rester concurrentielles, tant les PME que les grandes organisations doivent se tourner vers les nouvelles technologies.

Farid Mheir's insight:

WHY IT MATTERS: manufacturing industry has labelled digital transformation efforts as "industry 4.0" and governments such as Quebec are providing guidance to small and medium businesses on how to do it. Well worth the read.

A direct link to the framework is here (in french): Feuille de route industrie 4.0

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3 governance models for successful digital transformations according to @McKinsey tracks with what others think as well #digitalTransformation

3 governance models for successful digital transformations according to @McKinsey tracks with what others think as well #digitalTransformation | WHY IT MATTERS: Digital Transformation | Scoop.it

In our experience, businesses are most successful in pushing through a digital transformation by organizing around one of three primary archetypes.

Farid Mheir's insight:

WHY IT MATTERS: digital transformation governance remains tricky enough to require a center of excellence in certain cases. This tracks with previous post from Bain here: http://fmcs.digital/blog/organizing-for-a-digital-world-bain-brief-bain-company/ 

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McKinsey defines 6 elements for successful digital transformations for automotive suppliers - are other industries so different? #dontThinkSo #digitalTransformation @McKinsey

McKinsey defines 6 elements for successful digital transformations for automotive suppliers - are other industries so different? #dontThinkSo #digitalTransformation @McKinsey | WHY IT MATTERS: Digital Transformation | Scoop.it

In our experience working with automotive suppliers, we have learned that successful digital transformations should be well designed and soundly executed across six core areas (Exhibit 1). Central to the success of the transformation is being clear about the impact each of the six areas has on the others and understanding the key dependencies across all of them.

Farid Mheir's insight:

WHY IT MATTERS: digital transformation success is not about technology. I agree.

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Human + Machine: reimagining work in the age of #AI #book #worthReading #summerReads

Human + Machine: reimagining work in the age of #AI #book #worthReading #summerReads | WHY IT MATTERS: Digital Transformation | Scoop.it

In Human + Machine, Accenture leaders Paul R. Daugherty and H. James (Jim) Wilson show that the essence of the AI paradigm shift is the transformation of all business processes within an organization - whether related to breakthrough innovation, everyday customer service, or personal productivity habits. As humans and smart machines collaborate ever more closely, work processes become more fluid and adaptive, enabling companies to change them on the fly - or to completely reimagine them. AI is changing all the rules of how companies operate.

Farid Mheir's insight:

WHY IT MATTERS: I recommend reading this book (not listening to audible because too many concepts/tables). It does lay out a convincing path towards autonomous AI that goes through a period of merging humans *with* AI. Worth reading and referring to during strategy sessions.

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Humans+AI working together brings benefits across 5 areas in a study of 1,500 Companies #AI #BigTrends @HBR

Humans+AI working together brings benefits across 5 areas in a study of 1,500 Companies #AI #BigTrends @HBR | WHY IT MATTERS: Digital Transformation | Scoop.it

Companies benefit from optimizing collaboration between humans and artificial intelligence. Five principles can help them do so: Reimagine business processes; embrace experimentation/employee involvement; actively direct AI strategy; responsibly collect data; and redesign work to incorporate AI and cultivate related employee skills. A survey of 1,075 companies in 12 industries found that the more of these principles companies adopted, the better their AI initiatives performed in terms of speed, cost savings, revenues, or other operational measures.

Farid Mheir's insight:

WHY IT MATTERS: use this diagram as a guide to determine where and how to combine humans with AI.

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Vezta & Co.'s curator insight, September 4, 7:40 AM

WHY IT MATTERS: use this diagram as a guide to determine where and how to combine humans with AI.

factonews.com's curator insight, September 4, 11:12 AM
1800-608-2336 We are certified technical support team since 2007 (www.Factonews.com). and we support type like Email, Printer ,Antivirus,Yahoo mail, issues.our Tollfree number is 18006082336
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The more Humans and AI work together, the more performance improves - study of 1,500 Companies #BigTrend @HBR

The more Humans and AI work together, the more performance improves - study of 1,500 Companies #BigTrend @HBR | WHY IT MATTERS: Digital Transformation | Scoop.it

Companies benefit from optimizing collaboration between humans and artificial intelligence. Five principles can help them do so: Reimagine business processes; embrace experimentation/employee involvement; actively direct AI strategy; responsibly collect data; and redesign work to incorporate AI and cultivate related employee skills. A survey of 1,075 companies in 12 industries found that the more of these principles companies adopted, the better their AI initiatives performed in terms of speed, cost savings, revenues, or other operational measures.

Farid Mheir's insight:

WHY IT MATTERS: we tend to think AI as replacing humans. Studies are starting to show that in the short term, best bet is to combine humans with AI.

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David Seamans's curator insight, September 5, 8:49 AM

Elements works closely with all management and stakeholders to improve performance.

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6 #E-commerce companies Reinventing Brick-and-Mortar #Retail and prevent armageddon by changing the store experience via @cbinsights

6 #E-commerce companies Reinventing Brick-and-Mortar #Retail and prevent armageddon by changing the store experience via @cbinsights | WHY IT MATTERS: Digital Transformation | Scoop.it

In today's "digital age," the dominant narrative is that e-commerce has fully eclipsed physical retail. The truth looks a bit different.

Farid Mheir's insight:

WHY IT MATTERS: this article reviews of the 6 companies are changing the in store experience to deliver true omni-channel.

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"Create Superb McKinsey-Style Presentations" is a great reference on storytelling with lots of examples - HT @SlideHeores #mustRead #reference

"Create Superb McKinsey-Style Presentations" is a great reference on storytelling with lots of examples - HT @SlideHeores #mustRead #reference | WHY IT MATTERS: Digital Transformation | Scoop.it

The ultimate resource for learning how to create and deliver better business presentations. From presentation tools, to style guidelines and formatting tips, all the way to sophisticated approaches to structuring your logic, you’ll learn how to execute every effective presentation writing technique on the planet.

Farid Mheir's insight:

WHY IT MATTERS: this has little to do with digital transformation but.... to transform we often need to convince others that change is good. This blog post provides tons of examples of good presentation styles, the importance of storytelling, summary of the Minto pyramid principle, and so many more infos and very well thought out videos. THANK YOU FOR THIS.

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The future of agile teams is a "Squad" according to Spotify engineering teams - #mustRead to understand how top performing teams organized to deliver fast with quality and coordination #softwareEng...

What’s Squad? It’s a small cross-functional self-organized team with usually less than 8 people. They have end-to-end responsibilities and they work together toward long-term missions. On Squads, the key drive is autonomy.

Each Squad has autonomy to decide what to build, how to build it, and how to work together while building it, although they need to be aligned with the Squad mission, product strategy, and short-term goals.

“Be autonomous, but don’t sub-optimize!”.

Farid Mheir's insight:

WHY IT MATTERS: a great 2 part article on how to implement squads to organize your agile delivery teams.

This is a followup to previous blog posts on the subject:

http://fmcs.digital/blog/how-spotify-structures-its-teams-to-deliver-products-in-agile-fashion/ 

http://fmcs.digital/blog/videos-that-describe-spotify-engineering-culture-mustwatch/ 

http://fmcs.digital/blog/managing-large-software-requires-softwareengineering-structured-approach-what-will-it-be-for-ai/ 

http://fmcs.digital/blog/the-origins-of-devops-10-deploys-per-day-dev-and-ops-cooperation-at-flickr/ 

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The next-generation operating model for the digital world via @McKinsey

The next-generation operating model for the digital world via @McKinsey | WHY IT MATTERS: Digital Transformation | Scoop.it

Companies need to increase revenues, lower costs, and delight customers. Doing that requires reinventing the operating model. A simple way to visualize this operating model is to think of it as having two parts, each requiring companies to adopt major changes in the way they work:

  • The first part involves a shift from running uncoordinated efforts within siloes to launching an integrated operational-improvement program organized around customer journeys (the set of interactions a customer has with a company when making a purchase or receiving services) as well as the internal journeys (end-to-end processes inside the company). Examples of customer journeys include a homeowner filing an insurance claim, a cable-TV subscriber signing up for a premium channel, or a shopper looking to buy a gift online. Examples of internal-process journeys include Order-to-Cash or Record-to-Report.
  • The second part is a shift from using individual technologies, operations capabilities, and approaches in a piecemeal manner inside siloes to applying them to journeys in combination and in the right sequence to achieve compound impact.
Farid Mheir's insight:

WHY IT MATTERS: digital transformation often requires profound changes to operating models. McKinsey proposes a simple way to derive a target digital operating model by looking at key scenarios that need to be supported with digital. This is especially true when considering new technologies such as 3D printing which not only introduce new capabilities but also have ripple effects into every function in the organization.

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Which 3-D Printing Business Model Is Right for Your Company? @HBR handbook helps draft a strategy to integrate #3Dprinting into their manufacturing plans but it may require improved digital process...

Which 3-D Printing Business Model Is Right for Your Company? @HBR handbook helps draft a strategy to integrate #3Dprinting into their manufacturing plans but it may require improved digital process... | WHY IT MATTERS: Digital Transformation | Scoop.it

Strategically, that means additive is becoming a full-fledged competitive weapon: It can be used to hold on to market leadership, to dethrone a dominant player, or to diversify by exploiting a printer’s capability to make products for different industries. Consequently, leaders need to understand additive’s range and potential and the possibilities that will open up in the near future. This article offers a playbook.

Farid Mheir's insight:

WHY IT MATTERS: this Harvard paper shows that recent advances in 3D printing make additive production a reality today. Reading between the lines you have to realize the digital transformation this requires across your sales and distribution channels to support the level of customization that 3D printing enables. It is not just a matter or replacing machines with printers on the factory floor.

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McKinsey proposes to do away with outdated command-and-control structure in favour of unleashing the power of agile teams and explains that it requires executives and managers to change the way the...

McKinsey proposes to do away with outdated command-and-control structure in favour of unleashing the power of agile teams and explains that it requires executives and managers to change the way the... | WHY IT MATTERS: Digital Transformation | Scoop.it

In a nutshell, senior executives must move the company—and themselves—away from outmoded command-and-control behaviors and structures that are ill-suited to today’s rapid digital world. They must redouble efforts to overcome resource inertia and break down silos, because independent teams can’t overcome these bureaucratic challenges on their own. They must direct teams to the best opportunities, arm them with the best people, give them the tools they need to move fast, and oversee their work with a light but consistent touch.

Farid Mheir's insight:

WHY IT MATTERS: the issues raised in this article I see with every corporation I work with. They want agility and flexibility but executives don't let go of out-dated corporate structures and governance. Ultimately, they end up blaming employees and partners when they fail to deliver in a competitive way. Every executive I meet from this point forward will receive a copy of this article!

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Curated by Farid Mheir
Digital technology consultant. Register to my free email newsletter: http://fmcs.digital/newsletter-signup/