WHY IT MATTERS: Digital Transformation
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WHY IT MATTERS: Digital Transformation
Going digital in your business? I select the best posts and highlight the reasons why it matters. Like it? Click "recommend" + register to get the digest in your inbox: http://fmcs.digital/newsletter-signup/
Curated by Farid Mheir
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New AR? FaceCake provide #augmented #retail solutions that seem interesting

New AR? FaceCake provide #augmented #retail solutions that seem interesting | WHY IT MATTERS: Digital Transformation | Scoop.it

The tool lets customers try on virtual pairs of earrings with Snapchat-like camera effects. In addition to seeing how various earrings look on your earlobes, you can also try different colored earrings, and share a preview of any look on social media before purchasing the earrings through the Dangle app.

Farid Mheir's insight:

WHY IT MATTERS: augmented reality has not yet exploded - this company provides relatively simple AR solutions for the retail and beauty industry.

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Artificial Intelligence in #Retail – 10 Present and Future Use Cases

Artificial Intelligence in #Retail – 10 Present and Future Use Cases | WHY IT MATTERS: Digital Transformation | Scoop.it

In this article, we cover a variety of examples in which AI is being integrated in the retail industry, broken down into the following sub-categories: Sales and CRM Applications, Customer Recommendations, Manufacturing, Logistics and Delivery, Payments and Payment Services

Farid Mheir's insight:

WHY IT MATTERS: some of the use cases may be far fetched but still give a good idea of what is possible (not necessarily what is useful...). Good to know nevertheless.

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Harpal Jadon's curator insight, October 18, 7:18 AM
Harpal Singh Jadon
Harpal Jadon's curator insight, October 18, 7:19 AM
Harpal Singh Jadon
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Retail stores will transform into an experience delivery center - Internet of Things #IoT will enable the key use cases to make it happen @Altimeter

Retail stores will transform into an experience delivery center - Internet of Things #IoT will enable the key use cases to make it happen @Altimeter | WHY IT MATTERS: Digital Transformation | Scoop.it

IoT has paved the way for brands to use connected devices in their physical spaces too. Learn how location-based brands can invest in technology-rich locations that raise the bar for customer experience.

Farid Mheir's insight:

WHY IT MATTERS: store of the future will focus on customer experience and technologies such as IOT are key enablers to make the enhanced experience seamless and complete. This research document classifies applications for IOT into 3 categories, track, intuit behaviour and deliver experience. I find this classification and the examples in the document very useful.

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sales@thefutureof.report's curator insight, October 16, 4:06 PM
Retail as an experience center
 
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Customer experience is everything: retailers have so much work to do to meet customer expectations via @PWC survey

Customer experience is everything: retailers have so much work to do to meet customer expectations via @PWC survey | WHY IT MATTERS: Digital Transformation | Scoop.it

Know what it takes to deliver the kind of experience that keeps customers coming back.

Farid Mheir's insight:

WHY IT MATTERS: creating great customer experiences seems to be the next big thing in digital transformation of retail stores. This survey from PWC provides insights into expectations and benefits of providing great experiences.

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Customer experience is everything: core elements such as efficiency & service beat gimmicks such as fun & design via @PWC survey

Customer experience is everything: core elements such as efficiency & service beat gimmicks such as fun & design via @PWC survey | WHY IT MATTERS: Digital Transformation | Scoop.it

Know what it takes to deliver the kind of experience that keeps customers coming back.

Farid Mheir's insight:

WHY IT MATTERS: creating great customer experiences seems to be the next big thing in digital transformation of retail stores. This survey from PWC provides insights into expectations and benefits of providing great experiences.

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Customer experience is everything: hide technology to bring back human touch means most current companies need to revise their strategies and architecture via @PWC survey

Customer experience is everything: hide technology to bring back human touch means most current companies need to revise their strategies and architecture via @PWC survey | WHY IT MATTERS: Digital Transformation | Scoop.it

Know what it takes to deliver the kind of experience that keeps customers coming back.

Farid Mheir's insight:

WHY IT MATTERS: creating great customer experiences seems to be the next big thing in digital transformation of retail stores. This survey from PWC provides insights into expectations and benefits of providing great experiences.

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Customer experience is everything: you can charge more for products and services when experience is great via @PWC survey HT @HenriDolino

Customer experience is everything: you can charge more for products and services when experience is great via @PWC survey HT @HenriDolino | WHY IT MATTERS: Digital Transformation | Scoop.it

Know what it takes to deliver the kind of experience that keeps customers coming back.

Farid Mheir's insight:

WHY IT MATTERS: creating great customer experiences seems to be the next big thing in digital transformation of retail stores. This survey from PWC provides insights into expectations and benefits of providing great experiences.

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Vezta & Co.'s curator insight, October 9, 10:26 PM

WHY IT MATTERS: creating great customer experiences seems to be the next big thing in digital transformation of retail stores. This survey from PWC provides insights into expectations and benefits of providing great experiences.

Alexandre D'houndt's comment, October 11, 3:31 AM
AMAZING
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Prepare for the Holiday eCommerce rush with this guide

Prepare for the Holiday eCommerce rush with this guide | WHY IT MATTERS: Digital Transformation | Scoop.it

Ready for unique insights into Canada’s e-commerce holiday landscape – and tips on how to make the most of this 2018 holiday season?

Farid Mheir's insight:

WHY IT MATTERS: holiday season starts with black friday / cyber monday. Companies need to prepare to get their logistics and delivery ready. Some useful insights in this shameless plug from Canada Post...!

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In a store near you soon: robots that scan shelves to make sure everything is in the right place at the right price @Qopius #startup #FrenchTech #PRW2018

In a store near you soon: robots that scan shelves to make sure everything is in the right place at the right price @Qopius #startup #FrenchTech #PRW2018 | WHY IT MATTERS: Digital Transformation | Scoop.it

The Qube, our all-in-one artificial intelligence consists of many different engines working in harmony with each other to analyse shelf images instantaneously and extract information on product, brand, price and placement.

Farid Mheir's insight:

WHY IT MATTERS: a technical description of the technology required to make shelf scanning robots of startup Qopius a reality. Fascinating.

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Deepanshu Sharma's comment, October 4, 7:39 AM
nice
check this also
https://www.happydiwaliwishesandquotes.com/2018/09/Happy-Diwali-2018-Wishes-Quotes-And-Messages.html
Vezta & Co.'s curator insight, October 4, 11:58 AM

WHY IT MATTERS: a technical description of the technology required to make shelf scanning robots of startup Qopius a reality. Fascinating.

CCI VAL D'OISE's curator insight, October 4, 4:25 PM

Un robot pour veiller sur vos lineaires commerciaux ! 

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Forget autonomous cars, the future is made of autonomous carts that follow you in the supermarket, tracking your path and capturing all kinds of data - 7Fresh JD.com #AI #China

Forget autonomous cars, the future is made of autonomous carts that follow you in the supermarket, tracking your path and capturing all kinds of data - 7Fresh JD.com #AI #China | WHY IT MATTERS: Digital Transformation | Scoop.it

The future of food retail is to be found in China. Following Alibaba, major competitor JD.com has also opened its technologically advanced supermarket: 7Fresh uses eCommerce technology and aims to open 1,000 stores.

Farid Mheir's insight:

WHY IT MATTERS: expect to see more robots in supermarkets in the near future - especially if you are in China 7fresh new high-tech supermarket. See a short description of the store here.

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Future retail store may look more like a large vending machine or Sears counter : Walmart eyes pickup-only store in former Dominick’s HT @O_Laborne

Future retail store may look more like a large vending machine or Sears counter : Walmart eyes pickup-only store in former Dominick’s HT @O_Laborne | WHY IT MATTERS: Digital Transformation | Scoop.it

Proposed facility part of push to boost online grocery fulfillment. Walmart representative said the concept marks a different grocery pickup approach and would represent its largest pickup-only site. The location also would be Walmart’s first stand-alone, drive-up grocery facility in Illinois. The building would have no customer access and house 41,700 square feet of inventory space. Signs would direct customers driving through the lot to one of three canopied pickup bays, where they would park in a designated space and have their groceries loaded into their vehicle. Customers would order their groceries as usual via the Walmart Grocery app or website and select a pickup time in one-hour windows. Pickup trips and parking spots would be coordinated to avoid congestion.

Farid Mheir's insight:

WHY IT MATTERS: when Walmart gets into something, you should watch out. Here it seems they are exploring options for grocery fulfillment and delivery - as everyone is trying to figure out what will customer prefer and where to make money. But the solution feels like back to the future: the concept looks like a sears pickup counter from the old days! The article also mentions some delivery options being tested by Walmart including autonomous cars and crowdsourcing.

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Sephora is #1 in this year Top100 list of Performing Retailers in Personalization #retail #bigData #customerExperience

Sephora is #1 in this year Top100 list of Performing Retailers in Personalization #retail #bigData #customerExperience | WHY IT MATTERS: Digital Transformation | Scoop.it

Check out the top-performing retailers and ecommerce companies as evaluated by Sailthru's experts in retail personalization and customer experience.

Farid Mheir's insight:

WHY IT MATTERS: personalization is a key trend in digital transformation. This list provides a good insight into who the leaders are providing great insights into the things we must do to personalize web, email, mobile, etc. customer experience

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"Smart Phygital" the #buzzword at #PRW18 that bundles #digitalTransformation concepts and a new reality: there is no difference between #ecommerce and physical store commerce: it is just commerce #...

"Smart Phygital" the #buzzword at #PRW18 that bundles #digitalTransformation concepts and a new reality: there is no difference between #ecommerce and physical store commerce: it is just commerce #... | WHY IT MATTERS: Digital Transformation | Scoop.it

Une enquête menée en 2018 par 421 Research pour Ayden auprès de 5 033 Européens (Royaume-Uni, Allemagne, Espagne, France et Pays nordiques), rend compte de l'importance de la vision "Smart Phygital" pour les acteurs de la distribution. Comme le montre notre graphique, les attentes des consommateurs vis-à-vis de l'expérience d'achat se concentrent autour de 3 axes : la personnalisation, la stratégie omnicanale et l'innovation digitale.

Farid Mheir's insight:

WHY IT MATTERS: too many buzzwords, too many concepts are increasing the confusion of retailers and merchants. This year at the Paris Retail Week it was "smart phygital" a concept that means nothing more than the fact that eCommerce is morphing into retail commerce, driving changes in stores to go from mini-warehouses to an experience destinations where consumers will get product showrooms, advice and support. And all of that supported by digital technology and requiring huge digital transformation of processes and people.

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The Future of Commerce: 60 Stats and Trends for 2019 and Beyond #Infographic HT @MaireadKillian1

The Future of Commerce: 60 Stats and Trends for 2019 and Beyond #Infographic HT @MaireadKillian1 | WHY IT MATTERS: Digital Transformation | Scoop.it

Are you wondering what the future holds for your eCommerce website? Want to know the future trends likely to decide the success of your online shop?
Here’s a quick summary of the key points of focus:
Personalized experience
Multiple shopping channels
Customer service automation
Cryptocurrencies as a payment method
On-site and in-app mobile commerce
Same-day delivery
Pay-monthly models
The future of delivery services
Increasing video use
Pop up shops

Farid Mheir's insight:

WHY IT MATTERS: every one of these trends seems to be supported by specific technologies - and these tech are not yet fully deployed at retailers today, leading to many that struggle to stay relevant IMHO.

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Self scanning (and other digital tech) is 1 in 5 ways grocers are elevating the store experience - but I suggest you'd better hide #digital #technology so that it is outside of view

Self scanning (and other digital tech) is 1 in 5 ways grocers are elevating the store experience - but I suggest you'd better hide #digital #technology so that it is outside of view | WHY IT MATTERS: Digital Transformation | Scoop.it

From store-grown produce to a renewed emphasis on service counters, retailers are focusing on innovation as well as time-honored strategies in an effort to keep their stores relevant.

Farid Mheir's insight:

WHY IT MATTERS: from the recent Paris Retail Week, I have been infused with the mantra that store experience is the wave of the future. An it makes perfect sense - look at the 3 areas in an Apple store: showroom, service and support. Key element behind all of this is a good dose of technology. But here again the trend is to hide the technology (think Amazon GO) instead of putting it at the forefront (Walmart retiring their self scanning apps). More in this article.

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Digital will transform food shopping online, @Nielsen @FMI predict 70% will buy food online in 2025

Digital will transform food shopping online, @Nielsen @FMI predict 70% will buy food online in 2025 | WHY IT MATTERS: Digital Transformation | Scoop.it

FMI and Nielsen Company have partnered on the Digitally Engaged Food Shopper, a strategic engagement surrounding the forces and factors of change driven by digital technologies for both today’s and tomorrow’s food shopper. This multi-year initiative will reveal top trends in digitally enabled food shopping for both retailers and manufacturers to consider in their “connected commerce” strategies and capability investments. The exploration with Nielsen will ultimately inform food retailers and their trading partners how to craft a digital strategy; execute a plan; and appropriately resource it.

Farid Mheir's insight:

WHY IT MATTERS: FMI and Nielsen provide data to suggest that food grocery shopping online may reach disruption levels in 5-7 years. It is important because online grocery may be the last frontier of digital transformation. What we started in 1996 is finally showing signs of strong growth. We're almost there!

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US E-Commerce Trends and the Impact on Logistics

US E-Commerce Trends and the Impact on Logistics | WHY IT MATTERS: Digital Transformation | Scoop.it

The growth of last-mile delivery and demand for next- and same-day service is pushing logistics beyond traditional hub and spoke models to regional options, crowdsourcing, digital, and smart automation.

Farid Mheir's insight:

WHY IT MATTERS: delivery models are plenty and need to be expanded to reduce the cost of eCommerce deliveries.

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How customer demands are reshaping last-mile delivery via @McKinsey

How customer demands are reshaping last-mile delivery via @McKinsey | WHY IT MATTERS: Digital Transformation | Scoop.it

The last mile is seeing disruption from new business models that address customer demand for ever-faster delivery, as well as new technologies such as drones and autonomous ground vehicles.

Farid Mheir's insight:

WHY IT MATTERS: delivery is the last problem to solve to continue ecommerce growth. McKinsey explores the different delivery models for the last mile in this article.

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The State of Online Grocery in France & U.S. via @KantarWorldpanel

The State of Online Grocery in France & U.S. via @KantarWorldpanel | WHY IT MATTERS: Digital Transformation | Scoop.it

The State of Online Grocery in the U.S.

Farid Mheir's insight:

WHY IT MATTERS: good to compare France and US online grocery retail to show how much behind we are in north America...

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Groceries Trail Other Categories in Transition to Online @Statista

Groceries Trail Other Categories in Transition to Online @Statista | WHY IT MATTERS: Digital Transformation | Scoop.it

This chart shows the online share of total sales in the United States, by category.

Farid Mheir's insight:

WHY IT MATTERS: always good to know that store retail remains the largest solution by far in all categories but that growth at 15% or 25% means ecommerce doubles every 4-5 years.

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6 #E-commerce companies Reinventing Brick-and-Mortar #Retail and prevent armageddon by changing the store experience via @cbinsights

6 #E-commerce companies Reinventing Brick-and-Mortar #Retail and prevent armageddon by changing the store experience via @cbinsights | WHY IT MATTERS: Digital Transformation | Scoop.it

In today's "digital age," the dominant narrative is that e-commerce has fully eclipsed physical retail. The truth looks a bit different.

Farid Mheir's insight:

WHY IT MATTERS: this article reviews of the 6 companies are changing the in store experience to deliver true omni-channel.

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The basics of a Funnel Marketing System are pretty simple but require many #digital #tools and #technologies to be combined to deliver metrics that have value via @funnel_io

The basics of a Funnel Marketing System are pretty simple but require many #digital #tools and #technologies to be combined to deliver metrics that have value via @funnel_io | WHY IT MATTERS: Digital Transformation | Scoop.it

What would the impact be on your business if you could improve the effectiveness of your advertising by 25%? This document outlines the different parts of a good advertising setup and provides advice on best practices.

Farid Mheir's insight:

WHY IT MATTERS: few marketing units measure the success of their advertising campaigns. This article describes what it takes to do so.

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EHI Retail Institute Top #Omnichannel Shops in Germany shows that there is much room to improve for both large and small  #Retail #ecommerce

EHI Retail Institute Top #Omnichannel Shops in Germany shows that there is much room to improve for both large and small  #Retail #ecommerce | WHY IT MATTERS: Digital Transformation | Scoop.it

Aperçu des boutiques cross et omnicanal parmi les 1 000 boutiques en ligne les plus vendues en Allemagne avec au moins 10 emplacements fixes.

Farid Mheir's insight:

WHY IT MATTERS: this german institute reports on omni-channel support in retail which visually shows that few retailers embrace omni-channel fully at this time. Would be interesting to see the same elsewhere to compare.

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Which 3-D Printing Business Model Is Right for Your Company? @HBR handbook helps draft a strategy to integrate #3Dprinting into their manufacturing plans but it may require improved digital process...

Which 3-D Printing Business Model Is Right for Your Company? @HBR handbook helps draft a strategy to integrate #3Dprinting into their manufacturing plans but it may require improved digital process... | WHY IT MATTERS: Digital Transformation | Scoop.it

Strategically, that means additive is becoming a full-fledged competitive weapon: It can be used to hold on to market leadership, to dethrone a dominant player, or to diversify by exploiting a printer’s capability to make products for different industries. Consequently, leaders need to understand additive’s range and potential and the possibilities that will open up in the near future. This article offers a playbook.

Farid Mheir's insight:

WHY IT MATTERS: this Harvard paper shows that recent advances in 3D printing make additive production a reality today. Reading between the lines you have to realize the digital transformation this requires across your sales and distribution channels to support the level of customization that 3D printing enables. It is not just a matter or replacing machines with printers on the factory floor.

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Gartner Magic Quadrant for Digital Commerce reviews 18 #digital #commerce platforms #eCommerce #technology

Gartner Magic Quadrant for Digital Commerce reviews 18 #digital #commerce platforms #eCommerce #technology | WHY IT MATTERS: Digital Transformation | Scoop.it
The digital commerce platform market continues to grow steadily. Gartner forecasts digital commerce platform revenue to reach CAGR of 15.5% through 2022. The Gartner digital commerce team has seen continued growth in the number of digital commerce platform inquiries.
We recently conducted a Gartner Research Circle survey composed of members whose organizations use digital commerce platforms (see the Evidence section for details). Organizations in manufacturing and natural resources represented the highest number of participants (26%), followed by retail, services, banking, insurance and government, which collectively represented 43%. The survey revealed the following take-aways:
  • Of participating members, an average of one-quarter of total revenue comes through digital commerce channels.
  • Note: Most participants work in organizations that sell to both B2B and B2C audiences.
  • Improving customer satisfaction, innovation/transformation of the business, and reducing costs via automation of sales processes and customer self-service buying were cited as key reasons for embracing digital commerce.
  • Delivering the desired customer experience was cited as the most critical challenge for digital commerce. Consistency in serving customers across all sales channels and justifying IT spending based on current ROI were also highlighted as key barriers.
  • A majority (63%) considered digital commerce as a critical and natural progression to a digital business strategy.
Farid Mheir's insight:

WHY IT MATTERS: always good to use when you need to know where the market is going on eCommerce. Love the analysis. Always take the vendors and their position with a grain of salt.

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Curated by Farid Mheir
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