Digital Service Design
93 views | +0 today
Follow
Your new post is loading...
Your new post is loading...
Scooped by Clare McKitrick
Scoop.it!

Customer Journey Maps - A 'Quick And Dirty' Technique To Create Them

Customer Journey Maps - A 'Quick And Dirty' Technique To Create Them | Digital Service Design | Scoop.it
Customer Journey Maps illustrate the journey user go through when interacting with a product/service. This article explains a Customer Journey Map technique
more...
No comment yet.
Scooped by Clare McKitrick
Scoop.it!

Designing for Multi-touchpoint Experiences

Want to help your team and stakeholders develop a mindset for designing and delivering multi-touchpoint service experiences?

more...
No comment yet.
Scooped by Clare McKitrick
Scoop.it!

Customer Experience Journey Map - the Top 10 Requirements - Heart of the Customer

Customer Experience Journey Map - the Top 10 Requirements - Heart of the Customer | Digital Service Design | Scoop.it
A great customer experience journey map includes your customer's perspective, segments, customer goals, emotions, touch points, and your brand promise.
more...
No comment yet.
Scooped by Clare McKitrick
Scoop.it!

Service Design Repository »

Service Design Repository » | Digital Service Design | Scoop.it

Repository of service design resources from Parsons New School for Design

more...
No comment yet.
Scooped by Clare McKitrick
Scoop.it!

Marissa Mayer's 9 Principles of Innovation

Marissa Mayer's 9 Principles of Innovation | Digital Service Design | Scoop.it
Google's VP of search products and user experience shares the rules that gives the search company its innovative edge.
more...
No comment yet.
Scooped by Clare McKitrick
Scoop.it!

With Visual.ly Redesign, It’s Easier Than Ever To Make And Share Cool Infographics

With Visual.ly Redesign, It’s Easier Than Ever To Make And Share Cool Infographics | Digital Service Design | Scoop.it
When Co.Design first wrote about data visualization startup Visual.ly, CEO Stew Langille hinted that he was already planning the young company’s next move. “We’ll have to be nimble," he told Cliff Kuang in 2011.
more...
No comment yet.
Scooped by Clare McKitrick
Scoop.it!

Digital Shopper Relevancy Report

Digital Shopper Relevancy Report | Digital Service Design | Scoop.it

Resuls of a survey 16,000 digital shoppers across 16 developing and mature markets about their use of different channels and devices for shopping and their expectations of retailers in future

more...
No comment yet.
Scooped by Clare McKitrick
Scoop.it!

Fight the dark side of Lean UX with the Experience Canvas

Fight the dark side of Lean UX with the Experience Canvas | Digital Service Design | Scoop.it

The Experience Canvas is a framework for project teams of any size to ensure that the end result – whether it’s a minimum viable product (MVP), a new feature roll-out, even a process or other business initiative – is thorough, considered, user-centred and lean, without compromising on flexibility. The emphasis is on the experience to be achieved by that result; a minimum viable experience (MVE), if you will.

more...
Alex McCardell's curator insight, October 9, 2013 3:09 AM

Pragmatic, and straight-forward. A good way to start brainstorming on a web project using UX principles as your guiding force.

Joo Yeon Yook's curator insight, October 9, 2013 8:50 AM

Lean UX .

Oliver Durrer's curator insight, April 27, 2015 1:06 PM

Meet the Experience Canvas for Lean UX purposes.

Scooped by Clare McKitrick
Scoop.it!

Adaptive path's guide to experience mapping

Customers don't care about these efforts. they care about meeting their needs across touchpoints and across the competitive landscape. When done well, an exper
more...
No comment yet.
Scooped by Clare McKitrick
Scoop.it!

Agile Development and Experience Design

Agile Development and Experience Design | Digital Service Design | Scoop.it

Providing 'Just Enough Design' can make agile software delivery more successful

more...
Cynthia Tait's curator insight, May 17, 2013 11:13 PM

Agile design - a new buzzy phrase in software development - could it have value in the less fast paced world of curriculum theory and the paradoxically opposite 'real' world of 'lived and living' curriculum....worth a read chaps and ladies.

PowerStory's curator insight, May 19, 2013 2:23 PM

A great article providing practical advice on how to apply agile principles to how you define requirements and ui design.  Worth the read.

Scooped by Clare McKitrick
Scoop.it!

Dear silly web: 20 things to banish in 2013

Dear silly web: 20 things to banish in 2013 | Digital Service Design | Scoop.it
Two years ago I wrote about the 25 things that will make me leave a website in less than 10 seconds. I covered pop-ups, autosound, and a bunch of other user experience face palms.
more...
No comment yet.
Scooped by Clare McKitrick
Scoop.it!

The Cooper Journal: The best interface is no interface

The Cooper Journal: The best interface is no interface | Digital Service Design | Scoop.it

Excellent article challenging digital for digital's sake

more...
No comment yet.
Scooped by Clare McKitrick
Scoop.it!

What are the best UI elements (controls, patterns, etc.) that have cropped up in modern web sites and web apps recently?

What are the best UI elements (controls, patterns, etc.) that have cropped up in modern web sites and web apps recently? | Digital Service Design | Scoop.it

Requires Quora login, but well worth it for the quality of responses.

more...
No comment yet.
Scooped by Clare McKitrick
Scoop.it!

Recommended psychology books to inform good UX/design - Weinschenk Institute, LLC

more...
No comment yet.
Scooped by Clare McKitrick
Scoop.it!

5 Useful Lies to Tell User Research Participants | UX Booth

5 Useful Lies to Tell User Research Participants | UX Booth | Digital Service Design | Scoop.it

Interesting and controverial piece on whether white lies in user research might create more valid data - debate is in the comments

more...
No comment yet.
Scooped by Clare McKitrick
Scoop.it!

Service Design Tools | Communication methods supporting design processes

Service Design Tools | Communication methods supporting design processes | Digital Service Design | Scoop.it

Useful resource for service design tools and methodology

more...
No comment yet.
Scooped by Clare McKitrick
Scoop.it!

Designing for Context: The Multiscreen Ecosystem | UX Magazine

Designing for Context: The Multiscreen Ecosystem | UX Magazine | Digital Service Design | Scoop.it

A great overview with examples of designing services for multiscreen users and contexts

more...
No comment yet.