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Scooped by Jennifer Gil!

PROJ 430 Week 1-7 All Checkpoints 100% Correct Answers

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1. Provide a synopsis of the Jones and Shephard case.

2. Highlight three enterprise management causes/considerations and three project management causes/considerations for the situation. Include what seemed to be missing.

3. Consider that you are the systems manager who is now responsible for redesigning the organizational structure. What areas need to be addressed for the transition and how will they benefit the company? How will you interact with the upper managers in the company? How do you make this a transition with the least impact on the employees and the customers?

4. How should the transition to a new project management operation be accomplished? Consider what the enterprise should need to know about project management and the new structure. How much time do you recommend for the transition to the matrix organizations? Be sure to include your rationale.

5. What other organizational changes should be made? How do you work with the manager of operations to gain his/her support for your organizational changes?

PROJ430 Week 2 Checkpoint The Trophy Project (Chapter 5, pp 264 – 266) 100% Correct Answers

1. Provide a synopsis of the Trophy Project case study. Highlight your observations about the project.

2. Did the project appear to be planned correctly? Why or why not? Relate your answers to the expected documents for proper project planning.

3. Citing evidence from the case, do you think functional management teams were committed to the project? What evidence do you have from the case study to substantiate your views?

4. Citing evidence from the case, do you think senior management managers were supportive and committed? What evidence do you have from the case study to substantiate your views?

5. What would you have done differently?

PROJ430 Week 3 Checkpoint Habitat for Humanity – Simulation

1. When the project first started, you were asked to order the tasks to build the WBS. How did you decide the order tasks should appear in for the WBS? In a typical project, how do you think a WBS should be created, and what stakeholders or team members should be involved?

2. What challenges did you face during the simulation, and what solutions did you propose? Indicate any research that you did In order to gain your own knowledge about remodeling a bathroom and how it helped you.

3. When faced with the challenges, what information did you use to make your decision, and what tradeoffs did you contemplate?

4. How did your decisions impact the project’s critical path? How was the critical path impacted as you tried different options?

5. Based on the simulation and on what we discussed this week in class, what additional information or resources would have helped you make better project decisions?

PROJ430 Week 4 Checkpoint The Reluctant Workers (Chapter 6, Page 294) 100% Correct Answers

Tim Aston had a normal expectation to be the “best project manager” in his new assignment. What seems to have caused him to change his outlook? What approaches would you take to improve communications between Tim and the team members?If you were in Tim’s position and were listening to his manager, Phil Davies, refer more than one time to the average age of the staff, what would be your reaction? How would you use this information to improve your working relationships with the staff?Tim seems positioned to respect the customer’s wishes to attend a test. How would you (as his manager) counsel him about honoring or rejecting that request? Support your answer with examples of managing customer relations.Phil Davies said, “…people think that they come first and that the project is second.” What message is he really conveying? What does Tim seem to be missing in his next statement or reply?

PROJ430 Week 5 Checkpoint Crosby Manufacturing Corporation (Chapter 12, pp. 552 – 554) 100% Correct Answers

Livingston made some mistakes initially. Describe at least two of them and provide how you would handle the situations. How do you think the functional employees feel? Support how you might feel if you were in their position by citing points from the case study? Are there any other alternatives? Explain at least three alternatives. Explain your thoughts about the appointment of Tim Emary as project manager. Consider what is expected of a project manager and senior managers’ support for projects. How long do you think it should take to develop a detailed project schedule and why?Is a completion date in as short as 18 months realistic? Why or why not? Analyze this question using the information from Exhibit 12-2 (Typical schedule in months). Explain what other areas may suffer as time constraints increase.

PROJ430 Week 6 Checkpoint The Bathtub Period (Chapter 15, pp. 708 – 709) 100% Correct Answers

Should Jerry go to the General Manager? Why or why not? Think back to what is expected of a project manager and the project charter. Should the key people be supported on overhead? Why or why not? If this were a cost-plus program, would you consider approaching the customer with your problem in hopes of relief? Why or why not? If you were the customer of this cost-plus program, what would your response be for additional funds for the bathtub period, assuming cost overrun? Why or why not? Would your previous answer change if the program had the money available as a result of being under budget? Why or why not?How do you prevent this situation from recurring on all yearly follow-on contracts?

PROJ430 Week 7 Checkpoint 100% Correct Answers

Will project management work in all companies? Why or why not? Provide examples of companies or industries to support your answer. Consider a project in which all project planning is performed by a group. After all planning is completed, including the program plan and schedule, a project manager is selected. Is there anything wrong with this arrangement? The director of project management calls you into his office and informs you that one of your fellow project managers had a severe heart attack midway through a project. You will be taking over his project, which is well behind schedule and overrunning costs. The director of project management then “orders” you to complete the project within time and cost. How do you propose to do it? Where do you start? Should you shut down the project to re-plan it? Do cost overruns just happen, or are they caused? Once the functional manager and project manager agree on a project schedule, who is responsible for getting the work performed? Who is accountable for getting the work performed? Why the difference, if any?

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PROJ 420 Project Risk Management – Course Project

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PROJ 420 Project Risk Management – Course Project

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PROJ 410 Final Exam Set 2

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1. (TCO 1) A cost-plus-percentage-fee contract is a: _______. (Points : 5)

cost-reimbursable contract, the seller pays the buyer’s actual costs, and a percentage of the total project costs
cost-reimbursable contract, the seller pays the buyer’s actual costs, and all of the total project costs
cost-reimbursable contract, the buyer pays the seller’s actual costs, and a percentage of the total project costs
cost-reimbursable contract, the seller pays the buyer’s actual costs, and none of the total project costs

2. (TCO 2) The difference between the project manager and contract administrator is: ______.

(Points : 5)

the project manager is responsible for the project-related coordination, while the contract manager is responsible for administering the contract
the contract administrator has the authority to make all contract-related decisions, like approving a change order. The project manager does not have this level of authority.
the project manager is responsible for the administering of the contract, while the contract manager is responsible for project-related coordination.
the project manager has the authority to make all contract-related decisions, like approving a change order. The contract administrator does not have this level of authority.

3. (TCO 3) Which is a key component in the project procurement management process? (Points : 5)

RFI Request for Issue
RFP Request for Proposal
RFB Request for Buy
RFC Request for Contract

4. (TCO 2) Senior management typically has different reasons for issuing the directive to outsource than management responsible for the business process. Senior management typically decides to evaluate outsourcing because: ______. (Points : 5)

there is a means to focus more resources on business process strategy
there is a means to focus less resources on business process strategy
there is an effort to decrease performance
there is an organization-wide directive to downsize or cut costs

5. (TCO ) When notifying third parties in a transition plan, who would not need to be notified? (Points : 5)

Third-party vendors

Government or regulatory authorities

Customer’s competitors

Customer’s clients

6. (TCO ) In International contracts, which industry-specific question does not need to be asked? (Points : 5)

Which country’s standards are used?

What regulatory authorities are called into question?

What regulations are specific to the business process operations?

What notice requirements or approvals are needed before and after a contract signing?

7. If a contract is seen through its full term, list two items that should be completed as part of contract close-out? What is a close out manager? Why is deliverable acceptance documents so important?

8. (TCO 8) What are the two ways to rank the seller’s proposals before selecting a seller? (Points : 12)

9. (TCO 6) Sometimes, a seller is selected based solely on lowest price. However, sometimes this is not always the most efficient or effective way of selecting a seller. What are some of the other evaluation criteria that a buyer may use to help select a seller? (Points : 12)

10. What are some of the common techniques used for establishing service levels?

Page 2.

1. (TCO ) What is benchmarking? Please support your answer. Defend the cost of benchmarking in an industry. (Points : 30)

2. (TCO ) What happens when there is a failure in an SLA? Use an example to analyze a failure in an SLA and how important SLAs are to the buyer in a BPO contract agreement. (Points : 30)

3. (TCO ) What are the elements of a Request for Proposal (RFP)? Please list and discuss five of the elements. (Points : 10)

4. (TCO ) Part 1: Discuss the following types of contract pricing: (a) fixed price, (b) cost-plus price, (c) time & materials, and (d) unit price. Part 2: Explain the appropriate utilization of each contract pricing type and the impact of risk to the contracting parties. Part 3: What type of contract pricing structure misaligns the buyer’s motivations with the seller’s? (Points : 30)

5. (TCO ) List and describe five components of a BPO. Then summarize why each of the items that you chose are important to the BPO process. (Points : 30)

6. What does the outsourcing of the HR function involve? What are pros and cons of HR Outsourcing? What do you think are three critical considerations that you must include in the implementation plan for this outsourcing transition?

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PA 571 Week 8 Final Exam

Jennifer Gil's insight:

Page 1

1. (TCO H) A website can be an important part of a nonprofit organization’s public relations, fund raising, marketing, and customer service plans. As the founder of a new nonprofit organization that will be providing assistance to the homeless in a major city in the Midwest, you need to prepare a marketing plan. Describe how you will use the website in conjunction with public relations, fund raising, marketing, and customer service. (Points: 25)

2. (TCO A) Identify four different types of nonprofit entities afforded 501(c) tax exempt status and describe the nature of their activities that afford them that status. In addition, identify an area of operations that might threaten that tax exempt status. (Points: 25)

3. (TCO B) Responsibilities of a nonprofit organization’s governing board consist of legal and fiduciary, oversight, fund-raising, and representation of constituencies and viewpoints. Address the oversight duties of the governing board. (Points: 25)

4. (TCO D) Budgeting and the preparation of financial projections are critical activities for any given nonprofit organization. Briefly explain at least three of the problems that may be faced during the preparation of the budget. (Points: 25)

5. (TCO E) Having an effective information system is important for a nonprofit organization. Address at least four areas of information that a system should be able to accumulate and process. (Points: 25)

1. (TCO F) Attracting, managing, and retaining volunteers are important steps for many nonprofit organizations. Describe at least five challenges in managing volunteers for your nonprofit organization. (Points: 25)

2. (TCO C) An existing nonprofit organization should already have a strategic plan in place. In updating the strategic plan, a major step in the planning includes aligning the strategic plan with the mission of that organization. Explain ways that the governing board of the organization can help ensure such alignment. (Points: 25)

3. (TCO G) Describe four (4) managerial responsibilities unique to nonprofit managers and assess difficulties nonprofits face in measuring individual performance against them. (Points: 25)

4. (TCO I) The East Coast Homeless Support Organization bestows the honor of the title of chairperson of the governing board on a business leader each year. A few months ago, you were pleased to be elected not only to the board but also as the chairperson. Thus far, you have not needed to put forth much effort as chairperson. Driving to work this morning, though, you were dismayed to hear on the radio that the executive director had been arrested on a financial crime. The matter may or may not be related to the organization. Describe how the situation should be handled. You may include in your answer a brief discussion of the role of the governing board. Emphasize in your answer actions that the organization could possibly take from a public relations and management perspective. (Points: 25)

5. (TCO H) Two employees of the nonprofit organization that you represent as a media specialist were indicted for fraud involving your organization on the previous day. You have been asked to prepare a statement for release to the public. Following the release of your statement, a reporter from a local newspaper states: “Nonprofits have been under assault from a variety of governmental agencies for their lax handling of ethical violations.” What should your organization consider in preparing a response to this statement? (Points: 25)

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PROJ 430 Advanced Program Management / Complete Course / Graded A+

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All Weeks Dicussions

All Weeks Checkpoint

All Weeks Course Project

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PROJ 410 Final Term Exam Set 1

Jennifer Gil's insight:

Page 1

1. (TCO 1 & 4) What would facilitate a business process outsourcing transition quickly and maintain some consistency in the organization? (Points : 5)

allow the outsourced firm autonomy to create its own policies and procedures with no regard for the project’s goals
quickly lay off all employees
retain key employees through transition
sidestep the RFP process because it takes too long

2. (TCO 4) Under this pricing contract, the buyer pays the seller’s actual costs and a fixed fee determined as a percentage of the estimated project costs. (Points : 5)


3. (TCO 7) Which step(s) should a buyer take to evaluate the seller’s proposal? (Points : 5)

Establish a scoring system
Weigh each evaluation criterion
Select key evaluation criteria
All of the above

4. (TCO 5) Negotiations in a BPO agreement are largely determined by which factor? (Points : 5)

The underlying objectives of each of the parties
The scope of services being outsourced
The relative bargaining positions of the parties
All of the above are factors that determine negotiations

5. (TCO 6) Employee morale and expectations, buyer’s precedent, service level desired by the buyer, and the efficient delivery of services by the seller are all _____. (Points : 5)

reasons affecting the human resource transfer decision
reasons to outsource human resources
reasons to maintain the business process in-house
reasons to exclude offshoring contractors from bidding on an RFP

6. (TCO 3) Which is not a key component in the project procurement management process? (Points : 5)

Select sellers
Plan contracting
Request for proposal
Plan purchases and acquisitions

7. (TCO 6) What are some steps to take when communicating with employees that outsourcing will take place in the company? (Points : 10)

8. (TCO 2 & 6) What typically gets outsourced and what would be the benefits to outsourcing the items listed? Please list and discuss six reasons. (Points : 10)

9. (TCO 9) What happens after a renegotiation? Why does this happen? (Points : 10)

10. (TCO 8 & 9) What is benchmarking? Give two examples with which you are familiar, and tell why benchmarking is useful in outsourcing. (Points : 10)

Page 2

1. (TCO 8) What is a performance standard and how is this agreed upon? Recommend the components that would need to be included and why. (Points : 30)

2. (TCO 5) What laws should an organization consult before, during, and after a BPO? Describe two of the laws and how you would include this in a presentation to executives. (Points : 30)

3. (TCO 5 & 7) List and describe five components of a BPO. Then summarize why each of the items that you chose are important to the BPO process. (Points : 30)

4. (TCO 2 & 5) Describe in detail how the negotiation process works when this process is done correctly. Then convince the executive team that the legal team has to be represented in the negotiation process. (Points : 30)

5. (TCO 8 & 10) What is early termination? Give an example and then discuss how can this be avoided or minimized. Persuade the legal team that the verbiage to accomplish this needs to be included in the BPO agreement. (Points : 30)

6. (TCO 5 & 6) What are some considerations when a company will be transferring employees to the outsourcer? Anticipate issues that will be brought up by the employees and the responses that the company will provide. (Points : 30)

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PROJ 410 Contract and Procurement All Weeks Discussion , Case Study, MidTerm and Final Exam

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Week 2 Quiz

Week 3 Case Study

Week 4 Mid Term

Week 6 Case Study

Week 8 Final

All Weeks Discussion

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PA 571 Week 4 Midterm Exam

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PA 571 Week 4 Midterm Exam

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