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DeVryGenius.com - BUSN258 Final Exam 2

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 1.Question :(TCO 1) The first step to reduce waiting time is to:Points Received:5 of 52.Question :(TCO 2) Communication turnoffs often occur when employees are ignorant of:Points Received:5 of 53.Question :(TCO 3) Small companies can compete against larger ones if they offer:Points Received:5 of 54.Question :(TCO 4) Value arises from a tradeoff between:Points Received:5 of 55.Question :(TCO 5) To enhance value through goodness of product fit:Points Received:5 of 56.Question :(TCO 4) If several people are asking the same question, you have:Points Received:5 of 57.Question :(TCO 5) Intrinsic value arises from:Points Received:5 of 58.Question :(TCO 5) The best companies to work for:Points Received:5 of 59.Question :(TCO 5) Customer convenience stems from:Points Received:5 of 510.Question :(TCO 4) Communication effectiveness is NOT best achieved when the message is:Points Received:5 of 511.Question :(TCO 9) Excellent organizations are:Points Received:5 of 512.Question :(TCO 8) Behavior is:Points Received:5 of 513.Question :(TCO 8) One problem with not seeing the person you are talking to is:Points Received:5 of 514.Question :(TCO 9) How far from your mouth should the telephone mouthpiece be?Points Received:5 of 515.Question :(TCO 8) To end a call:Points Received:5 of 516.Question :(TCO 10) Customer dissatisfaction with a firm's phone call handling stems from:Points Received:5 of 517.Question :(TCO 10) Open communication occurs best when:Points Received:5 of 518.Question :(TCO 10) Feedback is a form of:Points Received:5 of 519.Question :(TCO 10) Which of the following strategies is NOT a great method of soliciting feedback?Points Received:5 of 520.Question :(TCO 12) Positive language conveys more of what than negative language?Points Received:5 of 521.Question :(TCO 12) A good strategy with an angry customer is:Points Received:5 of 522.Question :(TCO 6) Assertiveness and abrasiveness are:Points Received:5 of 523.Question :(TCO 11) An average company will lose what percentage of its customers every five years?Points Received:5 of 524.Question :(TCO 13) Interactivity between businesses and customers:Points Received:5 of 525.Question :(TCO 13) The fastest growing population in the U.S. today is:Points Received:5 of 5Page:1 21.Question :(TCO 1, 2) Evaluate the following statement. Your complaining customer is often your least valuable/most valuable customer. Back up your answer with concepts and examples.Points Received:25 of 252.Question :(TCO 4, 5) Discuss the impact of ignoring e-mails or delaying responses to e-mail from customers in a business setting.Points Received:24 of 253.Question :(TCO 6, 7) Describe the two personalities a customer will encounter when doing business with an organization, and provide examples of each from your own experience.Points Received:20 of 254.Question :(TCO 8, 9) Sometimes we walk into a store and we feel like we're the most important person in the world. Other times, we enter a business, and we might as well be invisible. What are some examples of companies that succeed and companies that fail in engaging their customers? What are your recommendations for improvement for places you do business?Points Received:25 of 255.Question :(TCO 13) Explain the concept of personalized self-serve solutions and the role of Web content as it relates to a customer's individual needs.
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DeVryGenius.com - ECON 312 Week 8 Exam

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An increase in aggregate demand is most likely to be caused by a decrease in (Points : 4)Question 2. 2. (TCO 5) The long-run aggregate supply curve is (Points : 4)Question 3. 3. (TCO 5) Which would most likely increase aggregate supply? (Points : 4)Question 4. 4. (TCO 5) Disinflation refers to a situation where (Points : 4)Question 5. 5. (TCO 6) If a family's MPC is .7, it means that the family is (Points : 4)Question 6. 6. (TCO 7) Which definition(s) of the money supply include(s) only items which are directly and immediately usable as a medium of exchange? (Points : 4)Question 7. 7. (TCO 7) Which of the following "backs" the value of money in the United States? (Points : 4)Question 8. 8. (TCO 7) How many members can serve on the Board of Governors of the Federal Reserve System? (Points : 4)Question 9. 9. (TCO 7) Which group is responsible for the policy of changing the money supply? (Points : 4)Question 10. 10. (TCO 7) Other things being equal, an expansion of commercial bank lending (Points : 4)Question 11. 11. (TCO 7) During the financial crisis of 2007-2008, the FDIC increased deposit insurance coverage from (Points : 4)Question 12. 12. (TCO 7) Which monetary policy tool was created in response to the financial crisis of 2007-2008? (Points : 4)Question 13. 13. (TCO 7) The Federal Reserve could reduce the money supply by (Points : 4)Question 14. 14. (TCO 8) Which of the following products is a leading import of the United States? (Points : 4)Question 15. 15. (TCO 8) The principal concept behind comparative advantage is that a nation should (Points : 4)Question 16. 16. (TCO 8) If a nation imposes a tariff on an imported product, then the nation will experience a(n) (Points : 4)Question 17. 17. (TCO 8) A key difference between import quotas and voluntary export restraints (VERs) is that the (Points : 4)Question 18. 18. (TCO 8) Tariffs and import quotas would benefit the following groups, except (Points : 4)Question 19. 19. (TCO 8) A major goal of the World Trade Organization is to (Points : 4)Question 20. 20. (TCO 9) French and German farmers wanting to buy equipment from an American manufacturer based in the U.S. will be (Points : 4)1) Remittances of Mexican workers in the U.S. to their families in Mexico are included in the U.S. balance of payments as a debit in the section on (Points : 4)Question 2. 2. (TCO 9) A trade deficit means a net (Points : 4)Question 3. 3. (TCO 9) If an American can purchase 40,000 British pounds for $90,000, the dollar rate of exchange for the pound is (Points : 4)Question 4. 4. (TCO 9) When the exchange rate between pounds and dollars moves from $2 = 1 pound to $1 = 1 pound, we say that the dollar has (Points : 4)Question 5. 5. (TCO 9) The monetary system for conducting international trade is usually described as a system of (Points : 4)(TCO 8) a) Explain four problems with the argument that trade protection is needed to protect American jobs. b) Describe the economic reasons why businesses use offshoring.(TCO 6) a) Explain the tools used to pursue expansionary and contractionary fiscal policy. During which phases of the business cycle would each be appropriate? b) Explain what is meant by a built-in stabilizer and give two examples.
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DeVryGenius.com - HRM595 Week 8 Final Exam

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1. Joe McDonald is the HR manager of ACME chemicals. His boss, Bill Jacobs, is concerned that the interactions between the various departments of the company are inconsistent and that there is too much competition between departments rather than cooperation. Bill has asked you about ways to improve the negotiations between business units. In your explanation to Bill, you need to explain the following: What are the three primary reasons that negotiations occur? What is the difference between bargaining and negotiation? Why must successful negotiations involve both tangible and intangible components? Do you think that ACME needs to pursue an integrative or a distributive approach to their future interdepartmental negotiations? (Points : 20)2. Define the term “conflict” and describe how it impacts the negotiation process. Your explanation should include the 4 levels of conflict and the dysfunctions that conflict can create. In your response, you need to also provide your opinion as to whether conflict is always a negative component in negotiations. If not, why? (Points : 15)3. Jack Johnson owns a 1998 Ford Mustang that he is looking to sell. He advertises in the Auto Trader. Mary Smith responds to his ad and expresses interest in purchasing the vehicle. Jack is asking $3500 for the car. Mary is looking to pay no more than $2500 for the vehicle. Would you describe this negotiation as a distributive or an integrative negotiation? Why? Jack has set $3500 as the price of his car but is willing to take $3000 for the vehicle. Anything under $3000 will not be accepted. Mary wants to pay $2500 for the car, but is willing to go up to $3000. Anything over $3000 will cause the deal to fail. Define and contrast the Walkaway Points, Target Points and Asking Price/Initial Offer of the parties. What are some of the strategies that could be used by each party to achieve the outcome they desire? (Points : 30)4. What makes an integrative negotiation different from a distributive negotiation? Define the key steps in the integrative negotiation process. How does establishment of a BATNA aid the parties in realizing their integrative outcome? (Define the term BATNA in your response). If a win-win outcome is beneficial to both parties, then why is it so difficult to achieve? (Points : 30)5. Often there are other parties to a negotiation that can add great complexity to the process. Define the following terms: Negotiating Dyad; Agent; Constituency; Bystander; Audience. What are some of the reasons that an individual might engage the services of an agent to represent him/her in a negotiation? (Discuss at least three) What are the three distinct relationships that an Agent has to maintain in the negotiation process? (Points : 30)6. Marie Smith is the head of Marketing for Jones Construction. Harry Brown is the on-site project manager for all major construction projects. Marie is interested in expanding the budget for general marketing activities. Harry wants these resources reserved for existing projects. Marie comes to you for advice on the key steps she should use in preparing for her negotiation with Harry. Discuss the 7 steps to an ideal negotiation process. (Points : 15)7. As Marie and Harry enter into their negotiations, their perceptions of each other will be an important component to the negotiation process. Define perception and the role it plays in the negotiation process. What are the four major perceptual errors that tend to occur? What does the term “framing” mean and how does it relate to the issue of perceptions? How can we counter these perceptual errors? (Points : 30)8. We have discussed the importance of communication in the negotiation process. We reviewed the concept of communication as a sender encoding a message to a receiver who decodes the message and then responds back to the sender – thus creating the feedback process important to every negotiation. What are the major sources of distortion that can interfere with communication? (Name and define at least 3) What are the three key questions we need to ask regarding communication in negotiations? What role does listening play in the communications process (Describe the 3 types of listening). What are some of the ways that a negotiator can improve his/her communication skills? (Points : 30)9. When we look at the complexities of the negotiation process, there are many situations where a negotiator might consider the use of questionable tactics to accomplish his/her goals. This brings up the important question of ethics in negotiation. Define the 4 types of ethical reasoning. Why do people use deceptive/ambiguous tactics in negotiation? What are some of the factors that shape a predisposition to the use of unethical tactics? How can we effectively respond to the use of unethical practices? (Points : 20)10. Barney and Marilyn have been married for six months. They engage in negotiations consistently as a way to improve their understanding of each other and to build a loving relationship. How does this “relationship” negotiation differ from the negotiation practices that we have discussed involving business relationships? Research has uncovered 4 fundamental types of relationship forms. Define and contrast them. Which of the four types represent the relationship between Barney and Marilyn? What are the three key elements necessary for managing negotiations within relationships? Which do you think is the most important? Why? (Points : 30)
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DeVryGenius.com - MGMT520 Final Exam 2

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TCO D Short Answer Question and Facts for Page 1 Questions:A well known pharmaceutical company, Robins & Robins, is working through a public scandal. Three popular medications that they sell over the counter have been determined to be tainted with small particles of plastic explosive. The plastic explosives came from a Robins & Robins supplier named Casings, Inc., that supplies the capsule casings for the medication pills. Casings, Inc., also sells shell casings for ammunition. Over $8 million in inventory is impacted. The inventory is located throughout the Western United States, and it is possible that it has also made its way into parts of Canada.Last fall, the FDA had promulgated an administrative proposed rule that would have required all pharmaceutical companies that sold over-the-counter medications to incorporate a special tracking bar code (i.e., UPC bars) on their packaging to ensure that recalls could be done with very little trouble. The bar codes cost about 35 cents per package.Robins & Robins lobbied hard against this rule and managed to get it stopped in the public comments period. They utilized multiple arguments, including the cost (which would be passed on to consumers). They also raised “privacy” concerns, which they discussed simply to get public interest groups upset. (One of the drugs impacted is used for assisting with alcoholism treatment – specifically for withdrawal symptoms – and many alcoholics were afraid their use of the drug could be tracked back to them.) Robins & Robins argued that people would be concerned about purchasing the medication with a tracking mechanism included with the packaging and managed to get enough public interest groups against the rule. The FDA decided not to impose the rule.Robins & Robins' contract with Casings, Inc., states, in section 14 B.2.a., "The remedy for defects in supplies shall be limited to the cost of the parts supplied." Casings, Inc., had negotiated that clause into the contract after a lawsuit from a person who was shot by a gun resulted in a partial judgment against Casings for contributory negligence.Robins & Robins sues Casings, Inc., for indemnification from suits by injured victims from the medication, for the cost of the capsule shells, for attorney's fees, and for punitive damages. List any defenses Casings, Inc., would have under contract theory ONLY. (short answer question)2. TCO B. The FDA decides to require all pharmaceutical companies to immediately implement the tracking bars (UPC) as a result of the disaster with Robins & Robins. Robins & Robins decides not to challenge this and begins the process of adding them to all of their products. However, McFadden, Inc., a New York pharmaceutical company, realizes that this new requirement is going to bankrupt them immediately. McFadden did not participate in the original public comment period. However, this rule is different from the rule that went through that public comment period in that it specifically names four companies as being impacted: Robins & Robins, McFadden, Inc., Bayer, and Johnson & Johnson. On what bases can McFadden challenge this requirement imposed by the FDA, and can they be successful? Provide at least two bases under the Administrative Procedures Act and justify your answer. (Points: 30)3. TCO C. Robins & Robins immediately issued a massive recall for the tainted medication upon learning of the situation. Despite the recall, 1,400 children and 350 adults have been hospitalized after becoming very ill upon taking the tainted medication. Each of them had failed to note the recall after having already purchased the medication. It is quickly determined that they will need liver transplants and many of them are on a waiting list. During the wait, to date, 12 children have died. Their families are considering suing for both 402A and negligence. The attorneys stated that but for the lobbying efforts, the recall process would have been automated and the people would not have gotten sick or died.You are the attorney for one of the dead children’s family. List the causes of action (if any) you would file against Robins & Robins, the FDA, and the bribed FDA member. List the elements of the causes of action, and set forth the facts that you have that would support a lawsuit against each of the three named defendants. State any defenses any of the three would have. Analyze the success of the defenses.TCO A. It is discovered that Robins & Robins knew about the tainted medication 2 months earlier than they announced the recall. They hid it and, in fact, sent out contract buyers to try to buy up all of the medication off the shelves. Their “fake” recall failed. Using the Laura Nash method of analyzing ethical dilemmas, analyze the ethical dilemma faced by the CEO of Robins & Robins for the fact that they saved 35 cents/package and are now in the middle of a major, life-threatening recall. Analyze their “fake” recall as well. Show all of the steps of the model and give a recommendation to the CEO of what to do now that the deaths are escalating. What is the “right” thing for the CEO to do in this case? Did the model help you come to this conclusion, or did you use some other method? Explain.5. TCO I. A Canadian citizen whose son (resident of Ontario) died from the medication sues Robins & Robins in a California court. The court there is well known for being victim friendly and providing huge payouts to victim families. In Canada, the cap on nonpecuniary damages is around $300,000. Punitive damages in Canada are rarely allowed. Robins & Robins moves to dismiss the case under the theory of sovereign immunity. Will Robins & Robins win this motion using this theory? Why or why not?(short answer question) (Points: 15)Page 2Question 2 - 2 essays, 30 points each.TCO E and H. A private high school hires a new Superintendent, George Forester. The school is owned by a local Lutheran Church and is run by a board of directors chosen by church members. Supt. Forester shows up for his first day of work, and sends a memo via intercompany mail to all teachers:Dear Staff:There is a new Sheriff in town – and it is me. As your new leader, I am implementing a dress code that includes no slacks or shorts for women and no earrings for male teachers. Men shall all be clean shaven. Violators will be docked one week’s pay; 2nd offenses will result in a one week suspension without pay and 3rd offenses, dismissal. All teachers will address me as “Pastor Forester” or “Amen, Pastor Forester.” Teachers who fail to abide by these dictates will be docked two points on their annual evaluations. Amen, Pastor Forester.”That day, one teacher, Anna Seenandfeld had a birthday party at the school, having just turned 40. Her frown at the party showed everyone she was not happy about her party. Pastor Forestor had bought black balloons for her and joked with the other teachers about the "over the hill" teacher. The next day, Pastor Forester goes into the teacher’s lounge and calls all non-tenured teachers into his office. He tells them that he has assigned himself to be their mentoring teacher and that effectively immediately they will be evaluated weekly. One teacher, Anna Seenandfelt, begins to cry. Another teacher, Andy DuFrane, rolls his eyes and says, "God! These menopausal women should not be allowed around our students." Pastor Forester goes to Anna and hugs her, offering her a tissue. He pats her gently on the behind and whispers, "Act your age, please." When she pulls forcefully away from him, Pastor Forester assigns her to work Saturday detention for the next three weeks to “toughen her up.”A pregnant P.E. teacher, Lisa Ready, is reassigned by Pastor Forester to a math position (even though she has only three credits in math) because Pastor Forester says this position is “less strenuous for a pregnant lady.”On the 3rd week of detention duty, a student stabs Anna, wounding her severely. Although she survives and recovers, she loses one kidney as a result of the injury. The school doesn't offer health insurance, and Anna incurs over $55,000 for her hospital bills; the student (and his family) is insolvent.One month later, a parent complains about his student being unable to succeed in his math course due to the teacher’s (Lisa’s) incompetence, Pastor Forester fires Lisa Ready for her inability to perform her job. Pastor Forester tells Lisa in front of her class of students, and then walks her out of the building; 2 hours later, Lisa goes into premature labor and delivers her first son, who has severe health issues as a result of being premature. The baby’s doctor states the cause of early labor as being from “intense duress and undue stress.” Lisa's husband's health insurance covers all of the costs of the birth and the baby's care.Pastor Forester is really not a Pastor. His real name is Jerry Birches, who is a parolee with convictions for child molestation. His parole agreement prohibits him being closer than 1000 feet to any school. In order to cut costs, the school had stopped doing background checks on new employees, and this slipped through the cracks. This comes to the attention of the school board, and the President of the Board of Directors immediately fires Pastor “Jerry Birches” Forester and notifies his parole officer of the violations. Pastor Forester claims the board knew about his background, because one member of the board (his aunt Theresa) knew the truth.Top of Form1. TCO E. Anna and Lisa both sue the school and Pastor Forester for discrimination and further, for liability for their injuries (the stabbing damages and the damages to Lisa’s son’s health.) You are one of the board of directors and need to analyze the liability of the school. Limit your answer to the SCHOOL'S liability only.Write a brief memo as to whether Pastor Forester committed illegal or discriminatory practices in his brief tenure described in this situation. Then, analyze the potential liability of the school. Discuss agency liability, as well as any employment law aspects. Explain whether you feel that the two injured teachers have cases for recovery against the school. Discuss whether the school being a religious, private school has any bearing on or protection from liability. Include all defenses available to the school.Bottom of Form2. TCO H and E. In the discovery portion of the case, it is determined that Pastor Forester is really not a Pastor. His real name is Jerry Birches, who is a parolee with convictions for child molestation. His parole agreement prohibits him being closer than 1000 feet to any school. In order to cut costs, the school had stopped doing background checks on new employees, and this slipped through the cracks. The President of the Board of Directors immediately fires Pastor “Jerry Birches” Forester and notifies his parole officer of the violations. Pastor Forester claims the board knew about his background, because one member of the board (his aunt Theresa) knew the truth. He claims her knowledge should be imputed to the entire board of directors. He then sues the school for firing him for being a convicted felon. He claims that is illegal, and he publicly attacks the church for their "less than Christian" behavior in firing him.The board immediately convenes to discuss “damage control.” They know you took a Law and Ethics course recently and ask you to write a news release to the local newspaper, explaining the situation. Using ethical and legal considerations (including the fact you are in the middle of multiple lawsuits), write the brief news release. Then, explain why you wrote it the way you did. (Points: 30)Page 3Page 3 - Two essays at 30 points each.TCOs F & G. Laura Etheridge and Rita O’Donnell, the CEO and Creative Director of Clean Clothes (a Texas based lesbian women’s clothing line) brainstormed together and came up with a tagline for their new slacks line: “Masculine Attitude, Feminine Fit.” They market the product on YouTube, Twitter, and Face Book showcasing their “Funky Femme” slacks collection, made from a material which resembles alpaca wool, but is actually organic cotton. To further the advertising impact, the team uses an Ellen DeGeneres look-alike in the YouTube video, where the model does the “Ellen dance” – and mouths “love the pants” as she points to her legs and then walks off leading an Alpaca by a halter. Within months, the slacks are a huge hit in the lesbian community. Clean Clothes sends a letter to their attorney asking him to trademark their tagline, and move forward without another thought about it.Meanwhile, Men2Wimmin, a French company with a branch in New York, has established a huge following in the gay and cross-dressing community. It has used the tagline “Feminine Attitude, Masculine Fit” for many years to advertise their drag queen dress collection for men on billboards, the internet and television.Ellen DeGeneres learns that her likeness is being used to advertise for Clean Clothes. She watches the ad and is incensed. She spends the next week on her show bashing the Clean Clothes company, and states that she would never endorse the use of Alpaca wool for clothing, as she feels shearing them is cruel. (She doesn’t catch that the pants are really made from cotton.) Further, she says she feels that lesbian women should not need to shop at special stores, although she admits she often shops in the men’s department at Joseph A. Bank (JOSB). Her comments cause a precipitous drop in sales at both Joseph A. Bank (JOSB) and Clean Clothes. Using the above fact pattern, analyze fully, the following questions:1. TCO F. Ellen DeGeneres sues Clean Clothes for the use of a look-alike model for the slacks advertisement. She includes Lanham Act, misappropriation, and "Right of Publicity" claims in her complaint. Clean Clothes countersues for product disparagement. Joseph A. Bank (JOSB) sues Ellen for impacting their men’s clothing sales with her unsolicited comment. What facts will Ellen use to support her cases and why will those support her cases? What defenses will Ellen have against Clean Clothes and JOSB's countersuits? Do you think any of the 3 will win their cases? (Why or why not.)
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DeVryGenius.com - GM588 Final Exam

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 1.Question :(TCO E) Suggested reasons why many customer satisfaction efforts fail include all of the following EXCEPT:2.Question :(TCO D) The Six-Sigma problem solving approach contains the phases of:3.Question :(TCO C) Terms such as “kanban”, “single minute exchange of dies”, and “visual controls” are most closely associated with:4.Question :(TCO C) Poka-yoke focuses on two aspects:5.Question :(TCO B) _____ measures are generally tracked by senior leadership to gauge overall organizational performance.6.Question :(TCO I) The cost of purchasing copies of a textbook on quality for employees as part of their training program in process improvement methods is considered:7.Question :(TCO A) Which of the following is NOT a characteristic of a Six Sigma project?8.Question :(TCO B) A set of financial, market, operational, and employee performance measures for management review and use is an example of:9.Question :(TCO D) The Baldrige Award criteria, as a tool for self-assessment:10.Question :(TCO H) Focusing on how to maintain improvements occurs in which DMAIC phase?Page:Page:1 21.Question :(TCO B) Explain why it is difficult to obtain a single, universal definition of quality. Be specific in your response.2.Question :(TCO I) What criterion is used to classify a failure cost as “internal” versus “external”? Give three examples of an internal failure cost and three examples of an external failure cost.3.Question :(TCO G) Discuss the three major reasons why companies adopt total quality. Also, discuss the initial key steps are involved in the adoption process.4.Question :(TCO F) Explain in detail why change is necessary in organizations. Describe the effects that change can have on quality management with respect to employee commitment and quality levels.5.Question :(TCO H) Describe the six basic steps required to build the House of Quality. Describe, in general, where in the House are customer and technical requirements located. Also explain why it is important that each area of the House is “linked” with the others.6.Question :(TCO C) Some have argued the Six Sigma programs are merely repackaged versions of older quality improvement programs that originally accompanied TQM initiatives in the 1980s. Present arguments that both support and refute this view. Make sure you link your discussion with examples of the older quality improvement programs (i.e. Deming, Juran, etc)
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DeVryGenius.com - BUSN258 Final Exam 1

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 1.Question :(TCO 1) The best way to win customer loyalty is to:Points Received:5 of 52.Question :(TCO 2) Which of the following problems is NOT listed as a people turnoff?Points Received:5 of 53.Question :(TCO 3) Small companies can compete against larger ones if they offer:Points Received:5 of 54.Question :(TCO 4) Which of the following is NOT an example of something a company can do to enhance extrinsic value?Points Received:5 of 55.Question :(TCO 5) Companies cannot wait years for their customers to see long-term value, so they should:Points Received:5 of 56.Question :(TCO 4) Smart companies connect with their customers through:Points Received:5 of 57.Question :(TCO 5) Intrinsic value arises from:Points Received:5 of 58.Question :(TCO 5) Communication efficiency is:Points Received:5 of 59.Question :(TCO 5) Customer convenience stems from:Points Received:5 of 510.Question :(TCO 4) How long do Americans want to spend preparing a meal?Points Received:5 of 511.Question :(TCO 9) To avoid requiring customers to do repetitive tasks:Points Received:5 of 512.Question :(TCO 8) A company's culture is made up of:Points Received:5 of 513.Question :(TCO 8) Many customers get their first impression of your company from:Points Received:5 of 514.Question :(TCO 9) Calling yourself Mr. or Ms. may give the impression that:Points Received:5 of 515.Question :(TCO 8) Which employees do most customers associate with a company?Points Received:5 of 516.Question :(TCO 10) The three-step process for acting on complaints does NOT include:Points Received:5 of 517.Question :(TCO 10) What percent of customers whose complaints are dealt with report a willingness to do business with a company again?Points Received:5 of 518.Question :(TCO 10) Feedback is a form of:Points Received:5 of 519.Question :(TCO 10) A quick response to a customer's problem should convey:Points Received:5 of 520.Question :(TCO 11) When it comes to listening versus speaking:Points Received:5 of 521.Question :(TCO 12) A good strategy with an angry customer is:Points Received:5 of 522.Question :(TCO 6) Which of the following behaviors is NOT characteristic of aggressive people?Points Received:5 of 523.Question :(TCO 11) Abrasiveness refers to:Points Received:5 of 524.Question :(TCO 13) In the NPS formula, the P stands for:Points Received:5 of 525.Question :(TCO 13) Market share refers to:Points Received:5 of 51.Question :(TCO 1, 2) Define and explain the NPS formula and how it applies to customer satisfaction.Points Received:25 of 25Superb response2.Question :(TCO 4,5) Explain the concept of goodness of product fit.Points Received:25 of 25Awesome response3.Question :(TCO 6, 7) Describe the two personalities a customer will encounter when doing business with an organization, and provide examples of each from your own experience.Points Received:25 of 25Fantastic response4.Question :(TCO 8, 9) Describe at least three techniques that companies can use to successfully engage their customers. What are your recommendations for improving a company's ability to engage their customers?Points Received:25 of 25Brilliant response5.Question :(TCO 13) Describe the difference between customer share and market share. Explain which concept is more important.
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DeVryGenius.com - ECON 545 Week 8 Final Exam

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 1.Question :(TCO A) Suppose you are hired to manage a small manufacturing facility that produces Widgets. 

(a.) (15 points) You know from data collected on the Widget Market that market demand and market supply have both increased recently. As manager of the facility, what decisions should you make regarding production levels and pricing for your Widget facility?
Remember that supply and demand are about the market supply and market demand, which is bigger than your own company. You are being given data on supply and demand for the whole market and are being asked what effect that has on you as a small part of that market.

(b.) (15 points) Now, suppose that following the supply and demand changes in (a), a substitute good goes up in price, and your costs of production increase. What new decisions will you make regarding production levels and pricing for your Widget facility?2.Question :(TCO B) Here is some data on the demand for marshmallows:

Price Quantity
$10 100
$ 8 300
$ 6 700
$ 4 1300
$ 2 2200

(a.) (15 points) Is demand elastic or inelastic in the $6-$8 price range? How do you know?

(b.) (15 points) If the table represents the demand faced by a monopoly firm, then what is that firm’s marginal revenue as it increases output from 1300 units to 2200 units? Show all work. (Be careful here!)3.Question :(TCO C) You have been hired to manage a small manufacturing facility whose cost and production data are given in the table below. 
Total Total
Workers Labor Cost Output Revenue
1 $500 100 $700
2 1000 280 1150
3 1500 440 1440
4 2000 540 1570
5 2500 600 1670
6 3000 630 1710
7 3500 640 1730

(a.) (6 points) What is the marginal product of the second worker?

(b.) (6 points) What is the marginal revenue product of the fourth worker? 

(c.) (6 points) What is the marginal cost of the first worker? 

(d.) (12 points) Based on your knowledge of marginal analysis, how many workers should you hire? Explain you answer.4.Question :(TCO C) Answer the next questions on the basis of the following cost data for a firm in pure competition: 

OUTPUT ------ TFC ---------- TVC
0 $100.00 0.00 
1 100.00 70.00
2 100.00 120.00
3 100.00 150.00
4 100.00 200.00
5 100.00 270.00
6 100.00 360.00

(a.) (15 points) Refer to the above data. If the product price is $45 at its optimal output, will the firm realize an economic profit, break even, or incur an economic loss? How much will the profit or loss be? Show all calculations. 

(b.) (15 points) Refer to the above data. If the product price is $75 at its optimal output, will the firm realize an economic profit, break even, or incur an economic loss? How much will the profit or loss be? Show all calculations.5.Question :(TCO D) A software producer has fixed costs of $18,000 per month and her Total Variable Costs (TVC) as a function of output Q are given below:

Q TVC Price
1,000 $15,000 $25 
2,000 20,000 24 
3,000 30,000 23 
4,000 50,000 22 
5,000 80,000 20 
(a.) (15 points) If software can only be produced in the quantities above, what should be the production level if the producer operates in a monopolistic competitive market where the price of software at each possible quantity is also listed above? Why? (Show all work).

(b.) (15 points) What should be the production level if fixed costs rose to $48,000 per month? Explain.6.Question :(TCO F) 

(a.) (20 points) Suppose nominal GDP in 1999 was $200 billion, and in 2001, it was $270 billion. The general price index in 1999 was 100 and in 2001 it was 150. Between 1999 and 2001, the real GDP rose by what percent? 

(b.) Use the following scenario to answer questions (b1) and (b2).
In a given year in the United States, the total number of residents is 270 million, the number of residents under the age of 16 is 38 million, the number of institutionalized adults is 15 million, the number of adults who are not looking for work is 17 million, and the number of unemployed is 10 million.

(b1.) (5 points) Refer to the data in the above scenario. What is the size of the labor force in the United States for the given year? 

(b2.) (5 points) Refer to the data in the above scenario. What is the unemployment rate in the United States for the given year?7.Question :(TCO G and H) 

(a.) (15 points) Suppose your local Congress representative suggests that the federal government intervenes in the gasoline market to stop runaway price increases. Would you say that this view basically supports the Keynesian or the Monetarist school of thought? Why? What position would the opposing school of thought take on this issue? (Be brief -- you can answer this in 2 or 3 brief paragraphs).

(b.) (10 points) Any change in the economy’s total expenditures would be expected to translate into a change in GDP that was larger than the initial change in spending. This phenomenon is known as the multiplier effect. Explain how the multiplier effect works. 

(c.) (15 points) You are told that 90 cents out of every extra dollar pumped into the economy goes toward consumption (as opposed to saving). Estimate the GDP impact of a positive change in government spending that equals $20 billion.8.Question :(TCO G) 
(a.) (20 points) Third National Bank is fully loaned up with reserves of $20,000 and demand deposits equal to $100,000. The reserve ratio is 20%. Households deposit $5,000 in currency into the bank. How much excess reserves does the bank now have, and what is the maximum amount of new money that can be created in the banking system as a result of this deposit? Show all work. 

(b.) (20 points) What is the discount rate in the banking system? Explain how the Fed manipulates this rate to achieve macroeconomic objectives.9.Question :(TCO E and I) Let the exchange rate be defined as the number of dollars per British pound. Assume there is a decrease in U.S. interest rates relative to that of Britain.

(a.) (10 points) Would this event cause the demand for the dollar to increase or decrease relative to the demand for the pound? Why? 

(b.) (10 points) Has the dollar appreciated or depreciated in value relative to the pound? 

(c.) (10 points) Does this change in the value of the dollar make imports cheaper or more expensive for Americans? Are American exports cheaper or more expensive for importers of U.S. goods in Great Britain? Illustrate by showing the price of a U.S. cell phone in Britain before and after the change in the exchange rate. 

(d.) (10 points) If you had a business exporting goods to Britain, and U.S. interest rates fell as they have in this example, would you plan to expand production or cut back? Why?
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DeVryGenius.com - HRM587 Final Exam

http://www.devrygenius.com/product/hrm587-final-exam

 

 1. (TCO A) The organization is planning to make a substantial change to the compensation and benefits program for the next fiscal year. This change will impact all branches of the organization throughout the U.S. Eight thousand employees will be required to move from the very popular existing total rewards program to the new system. A compensation study determined that most employees will need updated position titles and salary bands.A. Compile the change management imperatives that will go into making this a successful change project.B. Construct a set of strategies that managers can use to help employees cope with complex change.C. Persuade the managers involved in this change that the imperatives that you identified and the strategies to help employees cope with change will help them manage the complex realities of this change project. (Points: 30)2. (TCO B) You are the Director of Change Management, and it is expected that you can read the corporate change “tea leafs” and have a model for change and an approach to plan change when the need arises.A. Construct a model of change that reflects the reality of change in modern organizations and reflects your beliefs about change.B. Think of an organizational change that you believe should be implemented in an organization where you work now, or one you worked for in the past. Create a plan to implement change by integrating your change model.C. Plan a system to measure how your model will impact the organization. (Points: 30)3. (TCO C) Put this scenario into the context of an organization where you work now or did in the past.Your organization has recently (past two months) hired a new VP of Marketing and she is trying to understand the various types of changes that might impact the organization in the future. This is important to know, as it is hard to develop a strategic vision for the Marketing Department without first considering how things might look in the future.A. Evaluate the various types of change pressure that might impact the organization in terms of: (a) staffing levels, and (b) corporate branding.B. You are further asked to compile a list that compares each potential force for change to the stability of the organization.C. Speculate as to why some of these potential pressures on organizations to change do not impact all organizations in the same way. (Points: 30)4. (TCO D) As the change expert for the State Department of Natural Resources in a large state with thousands of acres of forests, lakes, and wildlife, you learn that the legislature voted to privatize the entire department in order to save money and help reduce state and local taxes. It is entirely possible that some current government agency employees could be hired to work as “civilian” employees of the private company.A. Appraise the cultural impact of this change on the employees who will move from government to private sector employment.B. Speculate on the changes that will come to the strategic behaviours of the new privatized organization compared to the government organization.C. Propose a plan that will help bring alignment between former government employees and the new strategy that they will have to work within. (Points: 30)5. (TCO E) The organization is going through sweeping changes that will lead to layoffs and a situation where several “managers” will now be reporting to their former “direct reports.”A. Compose a likely set of reasons why people will resist this change.B. Appraise the most effective and least effective strategies for overcoming the resistance to the change identified in the scenario.C. Devise a plan to implement the most effective approaches to reducing change resistance.(Points: 30)6. (TCO F) There are many approaches to diagnosing change in an organization. In the end, the change agent must use the best practices of various models of diagnosis and apply them to the organization.A. Appraise two approaches to diagnosing organizational change, pointing out what works and what does not work in effective organizational diagnosis.B. Construct your own version of an effective diagnostic model using the best elements of other models. Be specific about the components of the model you create.C. Create a strategy that will measure the effectiveness of your diagnostic model. (Points: 30)7. (TCO G) It’s no secret that having a vision for change and being able to communicate the change project are critical to success. However, that all requires a communication plan. Assume that you are working on a change project and need to design a solid communication plan.A. Help yourself by generating a checklist of key attributes of a good change communication plan.B. Then, compose an example change communication using an appropriate scenario.C. Finally, formulate a methodology to measure the success of your communication plan. (Points: 30)
Multiple Answer Choice1. (TCO G) Choose from the list of statements below the items that are considered to be part of a strong change communication strategy. (Points: 30) 
Focus on letting people know the “why” of the change. 
Rely on verbal communication, as that is the way that most people can pick up and understand messages. 
Avoid using humor, as it indicates that the message is not focused and not serious. 
Physical presence in delivering the communication is media rich and helps the audience understand the message better. 
It is good to have “toxic handlers,” as they take the heat related to the change in the organization. 
"Toxic Handlers” tend to incite more frustration and confusion during the change. These people need to be neutralized if the change is to be successful. 
While talking to a group about the change, show polite interest, but inside, be preparing your rebuttal. 
Try to keep involvement and communication low in the organization, as to not scare people or cause employees to become overly concerned about the change. 
Engage in intentional, interpersonal interactions with employees to minimize their perceptions that changes are likely to lead them to harm for them. 
Spray and Pay gets a lot of specific and focused information out of the employees about the change. 
Withhold and uphold works well because communication is more efficient and people only get what they need to know and aren’t distracted from work by too much communication. 
Be sure to communicate relevant organizational changes to external stakeholders who need to know. 
In the commanding style, leaders, when communicating change, deploy strategic actions as a result of discovering the range of alternatives. 
In the supportive style, the leader, when communicating change, is concerned with creating consensus. 
Flyers, bulletins, and generalized computer reports are effective ways to communicate change, as they are in the hands of the people who are the targets of change.2. (TCO F) Choose from the list of statements below those items that are considered to be part of an effective strategy to diagnose organizational change. (Points: 20) 
Be careful and not too open about the potential problems in the organization, as there is no way to know with certainty that these are the real issues that might drive change. 
While it sounds good, brainstorming is too vague an approach to determine the environmental factors impacting the organization. 
Identify the potential symptoms of change by listing the phenomena that suggest that there might be a problem. 
Gap Analysis answers the following questions: Where are we now? When do we want to get there? How do we get there? 
Don’t worry too much about customers when it comes to trying to determine the need for change, as change really only impacts inside the organization. 
Making use of the various organizational models is helpful in diagnosing change because most of them are designed to demonstrate the interconnection between the elements that signal the potential for change. 
Making use of Force Field Analysis in diagnosing change is good because the driving forces push against the need for change - drive them back - and the restraining forces open the door to new ideas. 
Diagnosing the readiness for change can provide an indication of the likely outcome of a change project. 
Gap Analysis answers the following questions: Where are we now? When do we get there? How do we prevent returning? 
The SWOT analysis is very effective and should be used as it gets at believed strengths and believed weaknesses that relate to perception. 
The SWOT analysis is not very effective because it tends to get at believed strengths and believed weaknesses and these need to be challenged. 
Scenario analysis is good to use in diagnosing change, as you are not tied down to a specific methodology and are more free to examine all of the possible reasons for potential change.
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DeVryGenius.com - MGMT520 Final Exam 1

http://www.devrygenius.com/product/mgmt520-final-exam-1

 

Page 1This page includes one fact pattern and questions over TCOs A, B, C, D, and I.Note that questions over TCO D and I are short answer only (and have small boxes for your answer) worth 15 points each. Answer those question succinctly.Questions over TCO A, B, and C are essay questions and have large boxes for your answer. Be sure to fully explain, analyze, and evaluate the full essay questions. These are worth 30 points each.1. TCO D Short Answer Question and Facts for Page 1 Questions:A well known pharmaceutical company, Robins & Robins, is working through a public scandal. Three popular medications that they sell over the counter have been determined to be tainted with small particles of plastic explosive. The plastic explosives came from a Robins & Robins supplier named Casings, Inc., that supplies the capsule casings for the medication pills. Casings, Inc., also sells shell casings for ammunition. Over $8 million in inventory is impacted. The inventory is located throughout the Western United States, and it is possible that it has also made its way into parts of Canada.Last fall, the FDA had promulgated an administrative proposed rule that would have required all pharmaceutical companies that sold over-the-counter medications to incorporate a special tracking bar code (i.e., UPC bars) on their packaging to ensure that recalls could be done with very little trouble. The bar codes cost about 35 cents per package.Robins & Robins lobbied hard against this rule and managed to get it stopped in the public comments period. They utilized multiple arguments, including the cost (which would be passed on to consumers). They also raised “privacy” concerns, which they discussed simply to get public interest groups upset. (One of the drugs impacted is used for assisting with alcoholism treatment – specifically for withdrawal symptoms – and many alcoholics were afraid their use of the drug could be tracked back to them.) Robins & Robins argued that people would be concerned about purchasing the medication with a tracking mechanism included with the packaging and managed to get enough public interest groups against the rule. The FDA decided not to impose the rule.Robins & Robins' contract with Casings, Inc., states, in section 14 B.2.a., "The remedy for defects in supplies shall be limited to the cost of the parts supplied." Casings, Inc., had negotiated that clause into the contract after a lawsuit from a person who was shot by a gun resulted in a partial judgment against Casings for contributory negligence.List any bases Robins & Robins could sue Casings, Inc., under contract theory ONLY for the damages caused by the explosives in their drugs, over and above the cost of the capsule shells. (short answer question) (Points: 15)2. TCO B. The FDA discovers that, during the public comment process, Robins & Robins bribed one of the members of the administrative panel that decided to pull the rule from consideration. The member of the panel was removed and is being charged criminally. As a result, the FDA immediately implements an emergency order that puts into effect the “tracking bar” requirement and makes the rule retroactive, but only to Robins & Robins. Provide two arguments Robins & Robins can make to have the rule determined to be invalid under the Administrative Procedures Act. Explain your answer. (Points: 30)3. TCO C. Robins & Robins immediately issued a massive recall for the tainted medication upon learning of the situation. Despite the recall, 1,400 children and 350 adults have been hospitalized after becoming very ill upon taking the tainted medication. Each of them had failed to note the recall after having already purchased the medication. It is quickly determined that they will need liver transplants and many of them are on a waiting list. During the wait, to date, 12 children have died. Their families are considering suing for both 402A and negligence. The attorneys stated that but for the lobbying efforts, the recall process would have been automated and the people would not have gotten sick or died.You are an employee with the FDA. You are drafting a memo to your boss analyzing the FDA’s liability and explaining why the FDA did the right thing in deciding not to pass the original tracking bar (UPC) rule. You are specifically being told to respond to the issue of the deaths and illnesses. What would you write? Include (and fully explain) any defenses you feel that the FDA could use against any negligence or public relation cases. Explain what liability (if any) the FDA could have to the victims and their families. (Points: 30)4. TCO A. It is discovered that Robins & Robins knew about the tainted medication 2 months earlier than they announced the recall. They hid it and, in fact, sent out contract buyers to try to buy up all of the medication off the shelves. Their “fake” recall failed. Using the Blanchard and Peale method of analyzing ethical dilemmas, analyze the ethical dilemma faced by the CEO of Robins & Robins for the fact that they saved 35 cents/package and are now in the middle of a major, life-threatening recall. Analyze their “fake” recall as well. Show all of the steps of the model and give a recommendation to the CEO of what to do now that the deaths are escalating. What is the “right” thing for the CEO to do in this case? (Points: 30)5. TCO I. A Canadian citizen whose child died from the medication sues the FDA for allowing the sale of dangerous medication in Canada. The lawsuit is filed in the International Court of Justice (ICJ). Is this the proper court to hear this case? Why or why not? (short answer question) (Points: 15)Page 2Question 2 – 2 essays, 30 points each.TCO E and H. A private high school hires a new superintendent, George Forester. The school is owned by a local Lutheran church and is run by a board of directors chosen by church members. Supt. Forester shows up for his first day of work and sends a memo via intercompany mail to all teachers:Dear Staff:There is a new sheriff in town – and it is me. As your new leader, I am implementing a dress code that includes no slacks or shorts for women and no earrings for male teachers. Men shall all be clean shaven. Violators will be docked 1 week’s pay; second offenses will result in a 1 week suspension without pay and third offenses, dismissal. All teachers will address me as “Pastor Forester” or “Amen, Pastor Forester.” Teachers who fail to abide by these dictates will be docked two points on their annual evaluations. Amen, Pastor Forester.”That day, one teacher, Anna Seenandfeld has a birthday party at the school, having just turned 40. Her frown at the party shows everyone she is not happy about her party. Pastor Forestor had bought black balloons for her and jokes with the other teachers about the "over the hill" teacher. The next day, Pastor Forester goes into the teacher’s lounge and calls all nontenured teachers into his office. He tells them that he has assigned himself to be their mentoring teacher and that effectively immediately they will be evaluated weekly. One teacher, Anna Seenandfeld, begins to cry. Another teacher, Andy DuFrane, rolls his eyes and says, "God! These menopausal women should not be allowed around our students." Pastor Forester goes to Anna and hugs her, offering her a tissue. He pats her gently on the behind and whispers, "Act your age, please." When she forcefully pulls away from him, Pastor Forester assigns her to work Saturday detention for the next 3 weeks to “toughen her up.”A pregnant P.E. teacher, Lisa Ready, is reassigned by Pastor Forester to a math position (even though she has only three credits in math) because Pastor Forester says this position is “less strenuous for a pregnant lady.”On the third week of detention duty, a student stabs Anna, wounding her severely. Although she survives and recovers, she loses one kidney as a result of the injury. The school doesn't offer health insurance, and Anna incurs over $55,000 for her hospital bills; the student (and his family) is insolvent.One month later, a parent complains about his student being unable to succeed in his math course due to the teacher’s (Lisa’s) incompetence, Pastor Forester fires Lisa Ready for her inability to perform her job. Pastor Forester tells Lisa in front of her class of students, and then walks her out of the building; 2 hours later, Lisa goes into premature labor and delivers her first son, who has severe health issues as a result of being premature. The baby’s doctor states the cause of early labor as being from “intense duress and undue stress.” Lisa's husband's health insurance covers all of the costs of the birth and the baby's care.Pastor Forester is really not a pastor. His real name is Jerry Birches, a parolee with convictions for child molestation. His parole agreement prohibits him being closer than 1,000 feet to any school. In order to cut costs, the school had stopped doing background checks on new employees, and this slipped through the cracks. This comes to the attention of the school board, and the president of the board of directors immediately fires Pastor “Jerry Birches” Forester and notifies his parole officer of the violations. Pastor Forester claims the board knew about his background because one member of the board (his aunt Theresa) knew the truth.1. TCO E. Anna and Lisa both sue Pastor Forester and the school under Title VII. Analyze their Title VII lawsuit against the school and Pastor Forester. Explain whether you feel that the two injured teachers have cases for recovery (describe the theories and whether you feel they will be successful). Discuss whether the school being a religious, private school has any bearing on liability or protection from liability. Include all defenses available to the school and Pastor Forester. (Points: 30)2. TCO H and E. In the discovery portion of the case, it is determined that Pastor Forester is really not a pastor. His real name is Jerry Birches, a parolee with convictions for child molestation. His parole agreement prohibits him being closer than 1,000 feet to any school. In order to cut costs, the school had stopped doing background checks on new employees, and this slipped through the cracks. The president of the board of directors immediately fires Pastor “Jerry Birches” Forester and notifies his parole officer of the violations. Pastor Forester claims the board knew about his background because one member of the board (his aunt Theresa) knew the truth. He claims her knowledge should be imputed to the entire board of directors. He then sues the school for firing him for being a convicted felon. He claims that is illegal, and he publicly attacks the church for their "less-than-Christian" behavior in firing him.The board immediately convenes to discuss “damage control.” It knows you took a law and ethics course recently and asks you to write a news release to the local newspaper explaining the situation. Using ethical and legal considerations (including the fact you are in the middle of multiple lawsuits), write the brief news release. Then, explain why you wrote it the way you did. (Points: 30) –Page 3 – Two essays at 30 points each.TCOs F & G. Laura Etheridge and Rita O’Donnell, the CEO and Creative Director of Clean Clothes (a Texas-based lesbian women’s clothing line) brainstormed together and came up with a tagline for their new slacks line: “Masculine Attitude, Feminine Fit.” They market the product on YouTube, Twitter, and Facebook showcasing their “Funky Femme” slacks collection, made from a material that resembles alpaca wool but is actually organic cotton. To further the advertising impact, the team uses an Ellen DeGeneres look-alike in the YouTube video, where the model does the “Ellen dance” – and mouths “love the pants” as she points to her legs, and then walks off leading an Alpaca by a halter. Within months, the slacks are a huge hit in the lesbian community. Clean Clothes sends a letter to their attorney asking him to trademark their tagline and moves forward without another thought about it.Meanwhile, Men2Wimmin, a French company with a branch in New York, has established a huge following in the gay and cross-dressing community. It has used the tagline “Feminine Attitude, Masculine Fit” for many years to advertise its drag queen dress collection for men on billboards, the Internet, and television.Ellen DeGeneres learns that her likeness is being used to advertise for Clean Clothes. She watches the ad and is incensed. She spends the next week on her show bashing the Clean Clothes company and states that she would never endorse the use of Alpaca wool for clothing as she feels shearing them is cruel. (She doesn’t catch that the pants are really made from cotton.) Further, she says she feels that lesbian women should not need to shop at special stores, although she admits she often shops in the men’s department at Joseph A. Bank (JOSB). Her comments cause a precipitous drop in sales at both Joseph A. Bank (JOSB) and Clean Clothes. Using the above fact pattern, analyze the following questions fully.1. TCO F. Ellen DeGeneres sues Clean Clothes for the use of a look-alike model for the slacks advertisement. She includes Lanham Act, misappropriation, and "right of publicity" claims in her complaint. Clean Clothes countersues for product disparagement. Joseph A. Bank (JOSB) sues Ellen for impacting their men’s clothing sales with her unsolicited comment. What facts will Ellen use to support her cases, and why will those support her cases? What defenses will Ellen have against Clean Clothes's and JOSB's countersuits? Do you think any of the three will win their cases? Why or why not? (Points: 30)2. TCO G. It is discovered that 2 weeks before the Ellen show, she had sold $2 million in JOSB stock (at a gain of about $2,200). The morning after her show, Ellen sold JOSB short (which means she was betting the stock price would go down), and she made another $210,000 in the next week on that trade. The swing in the price was not directly tied to her comments but was suspected to be a result of a recall JOSB made on their entire line of men's black and brown dress slacks when it was discovered that they had been sewn together with white thread. Ellen's previous trading activity shows that she made it a normal practice to “vigorously trade” the stock of any company with which she did business. A review of her trading activity for the past year showed that she had bought and sold JOSB stock 25 different times, including short sales like this one. Her overall trading for JOSB stock for the last 12 months was a net loss of $82,000.00. Do you think the SEC will file anything against Ellen for her sales of JOSB? Is there any cause to do so? Analyze her transactions with respect to insider trading activity (based on what you know) and whether she should be concerned. Is her prior trading activity a defense? Should Ellen have avoided discussing JOSB publicly on her show because she typically trades their stock? (Points: 30)
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DeVryGenius.com - ACCT346 Final Exam

http://www.devrygenius.com/product/acct346-final-exam

 

 1.Question :(TCO 1) The principle managers follow when they only investigate significant departures from the plan is commonly known asPoints Received:4 of 42.Question :(TCO 1) Which of the following is not likely to be a fixed cost?Points Received:4 of 43.Question :(TCO 2) Which of the following is not a manufacturing cost?Points Received:4 of 44.Question :(TCO 2) An allocation base isPoints Received:4 of 45.Question :(TCO 3) Equivalent units are calculated byPoints Received:4 of 46.Question :(TCO 3) In the assembly department, all the direct materials are added at the beginning of the processing. Beginning Work in Process inventory consists of 2,000 units with a direct materials cost of $31,860. During the period, 15,000 units are started and direct materials costing $250,000 are charged to the department. If there are 1,000 units in ending inventory, what is the cost per equivalent unit?Points Received:4 of 47.Question :(TCO 4) Regression analysisPoints Received:4 of 48.Question :(TCO 4) The number of units that must be sold to exactly cover its fixed and variable costs is thePoints Received:4 of 49.Question :(TCO 5) Which of the following is treated as a product cost in variable costing?Points Received:4 of 410.Question :(TCO 5) If the number of units sold is less than the number of units producedPoints Received:4 of 411.Question :(TCO 6) A contract which specifies that the suppler will be paid for the cost of production as well as some fixed amount or percentage of cost is called a(n)Points Received:4 of 412.Question :(TCO 6) Which of the following is not generally true when a company compares ABC and traditional costing?Points Received:4 of 413.Question :(TCO 7) Fixed costs that will be eliminated if a particular course of action is undertaken are calledPoints Received:4 of 4Page:1.Question :(TCO 7) Common costsPoints Received:4 of 42.Question :(TCO 8) Target costingPoints Received:4 of 43.Question :(TCO 8) Which of the following are relevant in deciding whether to accept or reject a special order?Points Received:4 of 44.Question :(TCO 9) Present value techniquesPoints Received:4 of 45.Question :(TCO 9) The internal rate of returnPoints Received:4 of 46.Question :(TCO 10) A method of budget preparation that requires all budgeted amounts to be justified by the department, even if the amounts were supported in prior periods, is calledPoints Received:4 of 47.Question :(TCO 10) Which budget is prepared first?Points Received:4 of 48.Question :(TCO 10) The standard cost isPoints Received:4 of 49.Question :(TCO 10) In general, an unfavorable material variance arises fromPoints Received:4 of 410.Question :(TCO 10) The type of center that has responsibility for generating revenue as well as controlling costs is a(n)Points Received:4 of 411.Question :(TCO 10) Responsibility accounting holds managers responsible forPoints Received:4 of 412.Question :(TCO 10) Which ratio measures the rate earned on total capital provided by the owners?Points Received:4 of 4Page:1.Question :(TCO 1) Distinguish managerial accounting from financial accounting. Include a brief discussion of the differences in the types of information provided to users as well as the differences of the users of the accounting information.Points Received:20 of 202.Question :(TCO 6) Booth Financial Services, LLC has two revenue producing departments, Financial Planning and Business Consulting. The accounting department is trying to determine the best method to allocate $1,000,000 of common costs (secretarial staff, reception personnel, etc), either by salary or number of employees. Information on the revenue departments are as follows:DepartmentEmployeesSalariesFinancial Planning150 employees$10,000,000Business Consulting50 employees$5,000,000


(a) Allocate the $1,000,000 common costs to the two revenue departments using both methods.
(b) Why are allocations called arbitrary?Points Received:25 of 253.Question :(TCO 10) Charlie Corp sells it products on both credit and cash basis. Monthly sales are sold 20% for cash, 80% for credit. Credit sales are collected 40% in the month of sale and 60% the following month. Sales for the first quarter are as follows: 


January $100,000
February $150,000
March $125,000


Compute cash collections for February.Points Received:25 of 254.Question :(TCO 2) Acme Fireworks uses a traditional overhead allocation based on direct labor hours. For the current year overhead is estimated at $1,000,000 and direct labor hours are budgeted at 200,000 hours. Actual hours worked were 195,000 and actual overhead was $978,000. 


(a) Compute the predetermined manufacturing overhead rate.
(b) Compute the applied manufacturing overhead.
(c) Compute the amount of over/under applied manufacturing overhead.Points Received:25 of 25Page:1 2 3 41.Question :(TCO 9) An investment of $185,575 is expected to generate returns of $65,000 per year for each of the next four years. What is the investment's internal rate of return?Points Received:25 of 252.Question :(TCO 4) Legal Docs Inc is a legal services firm that files incorporation papers for small businesses. They charge $1,000 per application. This year's income statement shows the following: 


Sales $1,295,000
Variable Expenses $1,023,000
Contribution margin $272,000
Fixed costs $250,000
Profit $22,000


Required:
(a) Compute the break-even point in units.
(b) Compute the contribution margin ratio.
(c) Compute the current margin of safety.
(d) How many applications must the company sell to make a profit of $350,000?Points Received:25 of 253.Question :(TCO 5) The following data has been taken from Air-Tite company in its first year of business. 


Units produced 100,000
Units sold 80,000
Units in ending inventory 20,000
Fixed manufacturing overhead $400,000


(a) Compute the amount of fixed manufacturing overhead that would be expensed in the current year if full absorption costing is used.
(b) Compute the amount of fixed manufacturing overhead that would be expensed in the current year if variable costing is used.
(c) Compute the amount of fixed manufacturing overhead that would be included in ending inventory under full absorption costing.
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