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PROJ 586 Final Exam Set 1

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PROJ 586 Final Exam Set 1

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PROJ 410 Final Exam (Set 2)

Peter Bridgeman's insight:

1. (TCO 1) A cost-plus-percentage-fee contract is a: _______. (Points : 5)

cost-reimbursable contract, the seller pays the buyer’s actual costs, and a percentage of the total project costs
cost-reimbursable contract, the seller pays the buyer’s actual costs, and all of the total project costs
cost-reimbursable contract, the buyer pays the seller’s actual costs, and a percentage of the total project costs
cost-reimbursable contract, the seller pays the buyer’s actual costs, and none of the total project costs

2. (TCO 2) The difference between the project manager and contract administrator is: ______.

(Points : 5)

the project manager is responsible for the project-related coordination, while the contract manager is responsible for administering the contract
the contract administrator has the authority to make all contract-related decisions, like approving a change order. The project manager does not have this level of authority.
the project manager is responsible for the administering of the contract, while the contract manager is responsible for project-related coordination.
the project manager has the authority to make all contract-related decisions, like approving a change order. The contract administrator does not have this level of authority.

3. (TCO 3) Which is a key component in the project procurement management process? (Points : 5)

RFI Request for Issue
RFP Request for Proposal
RFB Request for Buy
RFC Request for Contract

4. (TCO 2) Senior management typically has different reasons for issuing the directive to outsource than management responsible for the business process. Senior management typically decides to evaluate outsourcing because: ______. (Points : 5)

there is a means to focus more resources on business process strategy
there is a means to focus less resources on business process strategy
there is an effort to decrease performance
there is an organization-wide directive to downsize or cut costs

5. (TCO ) When notifying third parties in a transition plan, who would not need to be notified? (Points : 5)

Third-party vendors

Government or regulatory authorities

Customer’s competitors

Customer’s clients

6. (TCO ) In International contracts, which industry-specific question does not need to be asked? (Points : 5)

Which country’s standards are used?

What regulatory authorities are called into question?

What regulations are specific to the business process operations?

What notice requirements or approvals are needed before and after a contract signing?

7. If a contract is seen through its full term, list two items that should be completed as part of contract close-out? What is a close out manager? Why is deliverable acceptance documents so important?

8. (TCO 8) What are the two ways to rank the seller’s proposals before selecting a seller? (Points : 12)

9. (TCO 6) Sometimes, a seller is selected based solely on lowest price. However, sometimes this is not always the most efficient or effective way of selecting a seller. What are some of the other evaluation criteria that a buyer may use to help select a seller? (Points : 12)

10. What are some of the common techniques used for establishing service levels?

Page 2.

1. (TCO ) What is benchmarking? Please support your answer. Defend the cost of benchmarking in an industry. (Points : 30)

2. (TCO ) What happens when there is a failure in an SLA? Use an example to analyze a failure in an SLA and how important SLAs are to the buyer in a BPO contract agreement. (Points : 30)

3. (TCO ) What are the elements of a Request for Proposal (RFP)? Please list and discuss five of the elements. (Points : 10)

4. (TCO ) Part 1: Discuss the following types of contract pricing: (a) fixed price, (b) cost-plus price, (c) time & materials, and (d) unit price. Part 2: Explain the appropriate utilization of each contract pricing type and the impact of risk to the contracting parties. Part 3: What type of contract pricing structure misaligns the buyer’s motivations with the seller’s? (Points : 30)

5. (TCO ) List and describe five components of a BPO. Then summarize why each of the items that you chose are important to the BPO process. (Points : 30)

6. What does the outsourcing of the HR function involve? What are pros and cons of HR Outsourcing? What do you think are three critical considerations that you must include in the implementation plan for this outsourcing transition?

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PHYS 216 Final Exam

Peter Bridgeman's insight:

1. (TCO 1) The following conversion equivalents are given:

2. (TCO 1) A baseball is hit with a bat and, as a result, its direction is completely reversed and its speed is doubled. If the actual contact with the bat lasts 0.45 s, what is the ratio of the acceleration to the original velocity?

3. (TCO 1) You walk 55 m to the north, then turn 60° to your right and walk another 45 m. How far are you from where you originally started?

4. (TCO 2) It takes 4500 N to accelerate a car at a rate of 3.42 m/ s2. What is the mass of the car?

5. (TCO 3) Through what angle in degrees does a 33 rpm record turn in 0.25 s?

6. (TCO 4) A 95 N force exerted at the end of a 0.50 m long torque wrench gives rise to a torque of 15 N • m. What is the angle (assumed to be less than 90°) between the wrench handle and the direction of the applied force?

7. (TCO 5) A rotating merry-go-round has an angular velocity of 0.184 rad/s. Find the period of rotation of the merry-go-round

8. (TCO 5) The speed of sound in steel is 5000 m/s. What is the wavelength of a sound wave of frequency 660 Hz in steel?

9. (TCO 5) A string, 0.15 m long, vibrating in the n = 5 harmonic, excites an open pipe, 0.82 m long, into second overtone resonance. The speed of sound in air is 345 m/s. The distance between a node and an adjacent antinode, in the string, in mm, is closest to:

10. (TCO 6) A golf ball of mass 0.050 kg is at rest on the tee and has a velocity of 102 m/s immediately after being struck. If the club and ball were in contact for 0.81 ms, what is the average force exerted on the ball?

11. (TCO 6) Three solid, uniform flywheels, each of mass 65.0 kg and radius 1.47 m, rotate independently around a common axis. Two of the flywheels rotate in one direction at 3.83 rad/s; the other rotates in the opposite direction at 3.42 rad/s. Calculate the magnitude of the net angular momentum of the system.

12. (TCO 7) A car drives 5.0 km north, then 7.3 km east, then 3.4 km northeast, all at a constant velocity. If the car had to perform 2.6 × 106 J of work during this trip, what was the magnitude of the average frictional force on the car?

13. (TCO 7) You have a flask of liquid nitrogen at a temperature of -243°C. You then heat the nitrogen until its temperature is doubled. What is the new temperature?

14. (TCO 8) A hydrogen atom and a neutron fuse to form deuterium. If the energy released is 3.6 x 10-13 J, what is the mass of the deuterium? Take the H atom nucleus as a single proton

15. (TCO 8) An ancient rock is found to contain 40Ar gas, indicating that 77% of the 40K in the rock has decayed since the rock solidified. Any argon would have boiled out of liquid rock. How long ago did the rock solidify? The half-life of 40K is 1.25 billion years.

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MKTG 522 Final Exam

Peter Bridgeman's insight:

1. (TCO B) Your company has developed a new educational electronic game. Your target market is 4-6 year old children. What research methods would you use to test this product concept? Choose at least three methods that you believe will provide valuable information, and describe your research strategy. (Points : 25)

2. (TCO C) Michael Porter proposed a tool, the value chain, for identifying ways to create more value. According to the value chain model, every company is a combination of activities that are performed to design, produce, market, deliver, and support their products. Identify the types of activities that would create value within the organization. How can an organization use this tool? What makes this an effective approach? (Points : 25)

3. (TCO H) Marketers recognize that the marketing of services is different than the marketing of a product because of the different characteristics that distinguish them from physical products. How do marketers communicate the value of services to consumers? How do they make these intangible services appear tangible to the consumer?

What are some marketing strategies that might be employed with services to ensure positive results? In your answer, provide an example of a service to which your strategies would be utilized. (Points : 25)

4. (TCO D) Your company manufactures a quality line of home kitchen appliances, refrigerators, stoves, dishwashers, and so forth, and you are highly competitive with companies such GE, Frigidaire, KitchenAid, Whirlpool, LG, and others. The market is quite price sensitive.

You’ve just learned that your primary competitor has cut their prices to the consumer by 7%. What might be some reasons that would support their decision to make a price reduction? What should be your thoughtful reaction? (Points : 25)

5. (TCO F) You are the Sales Manager for your company. Your sales team is one that, once they gain the initial sale, enjoys considerable repeat business. Sales reps are paid a base of $35K and their commission package can add as much as $49K a year (average). Top producers make as much as $65K a year in commission–along with their base pay, they make $100K.

Sales reps have not been aggressive in pursuing new business. They have become comfortable in making repeated sales calls on their existing customers “to be visible” and to handle any issues.
Your VP of Sales wants to see a 12% increase in NEW business next year. How might you structure the compensation plan to drive selling behaviors that would result in more effort being made to gain new business? (Points : 25)

Page 2

1. (TCO E) As the marketing manager for the manufacturer of a new line of computer jump drives, what strategy would you use to get your channel members to promote your product? What is the difference between a Push marketing strategy and a Pull marketing strategy? Explain how you might use each of these strategies. (Points : 25)

2. (TCO I) When a company chooses their distribution channels, they must keep in mind that each channel member must be given the opportunity to be profitable. The main elements in the “trade-relations mix” are Price policy, Conditions of sale, Distributors’ territorial rights, and Mutual services and responsibilities. Explain how these terms of doing business can affect the profitability of all channel members. (Points : 25)

3. (TCO J) Discuss the importance of a company being seen by its public as “being ethical” in its marketing practices. What can a company do to ensure its marketers are practicing ethical marketing? (Points : 25)

4. (TCO A) Now that you have completed the Final Draft of your Marketing Plan, were you to begin anew, what would you have done differently insofar as your efforts to segment your TARGET MARKET and your efforts to reach that TARGET MARKET via your promotional mix? What would you have done differently?

Be sure to refresh your instructor’s mind by providing one sentence that communicates what your Marketing Plan brought to market. (Points : 25)

5. (TCO G) Sales Promotions offer consumers an incentive to buy. Name at least four different types of sales promotion tools, tell how you would use them, and provide an example of a type of product or service you would promote using this tool.
Failure to provide all of the requested information will result in a loss of points. (Points : 25)

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MKTG 310 Final Exam

Peter Bridgeman's insight:

1. (TCO 4) When might a modified rebuy apply within a household buying decision? What types of goods would come into play? Please provide specific examples and be sure to discuss the concept fully. (Points: 25)

2. (TCO 6) Describe, in terms of your text’s discussion, what are the underlying values of the phrase, “He who dies with the most toys, wins.” Also, include a discussion of your personal values and how a marketer could interest you with such an appeal. (Points: 25)

3. (TCO 8) How is the ideal of beauty in Western cultures communicated, and how has it changed over time? How might an astute marketer reflect these ideals in their marketing communications? (Points: 25)

4. (TCO 9) How could a savvy marketer use RFID technology to track situational influences on purchase decisions? Explain why this type of process could provide competitive advantage. (Points: 25)

5. (TCO 1) Discuss contextual marketing and give three examples of this type of marketing in products that you purchase. Please provide specific examples and be sure to discuss the concept fully. (Points: 25)

6. (TCO 2) What are some of the factors that affect the successful adoption of innovations? (Points: 25)

7. (TCO 3) Given the changing nature of America’s demographics, name at least three products that will face increasing demand and three that will face declining demand. Explain your reasoning. (Points: 25)

8. (TCO 5) As people age, their sensory abilities decline. The Baby Boomers are reaching retirement age. How will advertisements of the future change sensory stimuli to accommodate this changing demographic? (Points: 25)

9. (TCO 7) Identify and describe the functional theory of attitudes and its component parts (functions). (Points: 25)

10. (TCO 10) Discuss the pro-and-con aspect of e-commerce versus the bricks-and-mortar approach. What should marketers do to improve their appeal as an e-commerce Web e-tailer? Discuss retail theming in your answer. (Points: 25)

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PROJ 420 Final Exam

Peter Bridgeman's insight:

1. (TCO 1) A medium-sized project requires

2. (TCO 2) The WBS does not address

3. (TCO 3) The goal of the identification step is

4. (TCO 4) The goal of response planning is

5. (TCO 5) Secondary risk is caused by

6. (TCO 6) Enterprise environmental factors include

7. (TCO 7) Minor risk reviews can occur

8. (TCO 8) The final risk register will show the final status of the risks as

9. (TCO 1) We don’t do risk management because it

10. (TCO 2) The WBS can be used to

11. (TCO 3) Contingent response strategy is used only when

12. (TCO 4) Risk metalanguage has three elements: cause, effect, and

13. (TCO 5) Secondary risks result from

14. (TCO 6) The risk interview will

15. (TCO 7) The goal of any risk management function is

16. (TCO 8) The post-project review will show the risk impact on

17. (TCO 1) If we do not manage risk we will have to resort to

18. (TCO 3) The real problem of not identifying a task in the WBS is

19. (TCO 5) A minor review is

20. (TCO 2) Issues differ from risks because

1. (TCO 2) There are eight benefits of a common process to manage both threats and opportunities. Identify two of them and briefly describe them

2. (TCO 4) Describe brainstorming and how it is used in the identification of risk

3. (TCO 7) Identify three of the five purposes of the implementation step

4. (TCO 8) In summarizing the lessons to be learned, the risk champion records four items. Name them

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PROJ 410 Final Exam (Set 1)

Peter Bridgeman's insight:

1. (TCO 1 & 4) What would facilitate a business process outsourcing transition quickly and maintain some consistency in the organization? (Points : 5)

allow the outsourced firm autonomy to create its own policies and procedures with no regard for the project’s goals
quickly lay off all employees
retain key employees through transition
sidestep the RFP process because it takes too long

2. (TCO 4) Under this pricing contract, the buyer pays the seller’s actual costs and a fixed fee determined as a percentage of the estimated project costs. (Points : 5)


3. (TCO 7) Which step(s) should a buyer take to evaluate the seller’s proposal? (Points : 5)

Establish a scoring system
Weigh each evaluation criterion
Select key evaluation criteria
All of the above

4. (TCO 5) Negotiations in a BPO agreement are largely determined by which factor? (Points : 5)

The underlying objectives of each of the parties
The scope of services being outsourced
The relative bargaining positions of the parties
All of the above are factors that determine negotiations

5. (TCO 6) Employee morale and expectations, buyer’s precedent, service level desired by the buyer, and the efficient delivery of services by the seller are all _____. (Points : 5)

reasons affecting the human resource transfer decision
reasons to outsource human resources
reasons to maintain the business process in-house
reasons to exclude offshoring contractors from bidding on an RFP

6. (TCO 3) Which is not a key component in the project procurement management process? (Points : 5)

Select sellers
Plan contracting
Request for proposal
Plan purchases and acquisitions

7. (TCO 6) What are some steps to take when communicating with employees that outsourcing will take place in the company? (Points : 10)

8. (TCO 2 & 6) What typically gets outsourced and what would be the benefits to outsourcing the items listed? Please list and discuss six reasons. (Points : 10)

9. (TCO 9) What happens after a renegotiation? Why does this happen? (Points : 10)

10. (TCO 8 & 9) What is benchmarking? Give two examples with which you are familiar, and tell why benchmarking is useful in outsourcing. (Points : 10)

Page 2

1. (TCO 8) What is a performance standard and how is this agreed upon? Recommend the components that would need to be included and why. (Points : 30)

2. (TCO 5) What laws should an organization consult before, during, and after a BPO? Describe two of the laws and how you would include this in a presentation to executives. (Points : 30)

3. (TCO 5 & 7) List and describe five components of a BPO. Then summarize why each of the items that you chose are important to the BPO process. (Points : 30)

4. (TCO 2 & 5) Describe in detail how the negotiation process works when this process is done correctly. Then convince the executive team that the legal team has to be represented in the negotiation process. (Points : 30)

5. (TCO 8 & 10) What is early termination? Give an example and then discuss how can this be avoided or minimized. Persuade the legal team that the verbiage to accomplish this needs to be included in the BPO agreement. (Points : 30)

6. (TCO 5 & 6) What are some considerations when a company will be transferring employees to the outsourcer? Anticipate issues that will be brought up by the employees and the responses that the company will provide. (Points : 30)

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PA 571 Final Exam

Peter Bridgeman's insight:

1. (TCO H) A website can be an important part of a nonprofit organization’s public relations, fund raising, marketing, and customer service plans. As the founder of a new nonprofit organization that will be providing assistance to the homeless in a major city in the Midwest, you need to prepare a marketing plan. Describe how you will use the website in conjunction with public relations, fund raising, marketing, and customer service. (Points: 25)

2. (TCO A) Identify four different types of nonprofit entities afforded 501(c) tax exempt status and describe the nature of their activities that afford them that status. In addition, identify an area of operations that might threaten that tax exempt status. (Points: 25)

3. (TCO B) Responsibilities of a nonprofit organization’s governing board consist of legal and fiduciary, oversight, fund-raising, and representation of constituencies and viewpoints. Address the oversight duties of the governing board. (Points: 25)

4. (TCO D) Budgeting and the preparation of financial projections are critical activities for any given nonprofit organization. Briefly explain at least three of the problems that may be faced during the preparation of the budget. (Points: 25)

5. (TCO E) Having an effective information system is important for a nonprofit organization. Address at least four areas of information that a system should be able to accumulate and process. (Points: 25)

1. (TCO F) Attracting, managing, and retaining volunteers are important steps for many nonprofit organizations. Describe at least five challenges in managing volunteers for your nonprofit organization. (Points: 25)

2. (TCO C) An existing nonprofit organization should already have a strategic plan in place. In updating the strategic plan, a major step in the planning includes aligning the strategic plan with the mission of that organization. Explain ways that the governing board of the organization can help ensure such alignment. (Points: 25)

3. (TCO G) Describe four (4) managerial responsibilities unique to nonprofit managers and assess difficulties nonprofits face in measuring individual performance against them. (Points: 25)

4. (TCO I) The East Coast Homeless Support Organization bestows the honor of the title of chairperson of the governing board on a business leader each year. A few months ago, you were pleased to be elected not only to the board but also as the chairperson. Thus far, you have not needed to put forth much effort as chairperson. Driving to work this morning, though, you were dismayed to hear on the radio that the executive director had been arrested on a financial crime. The matter may or may not be related to the organization. Describe how the situation should be handled. You may include in your answer a brief discussion of the role of the governing board. Emphasize in your answer actions that the organization could possibly take from a public relations and management perspective. (Points: 25)

5. (TCO H) Two employees of the nonprofit organization that you represent as a media specialist were indicted for fraud involving your organization on the previous day. You have been asked to prepare a statement for release to the public. Following the release of your statement, a reporter from a local newspaper states: “Nonprofits have been under assault from a variety of governmental agencies for their lax handling of ethical violations.” What should your organization consider in preparing a response to this statement? (Points: 25)

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MKTG 320 Final Exam

Peter Bridgeman's insight:

1. (TCO 1) Explain the of three types of marketing information. (Points : 22)

2. (TCO 2) The international marketing research process is more complex than that of a domestic research process. Please explain with examples. (Points : 22)

3. (TCO 3) In determining a location for a convenience copying center, what kinds of secondary data should be available for each proposed location? (Points : 22)

4. (TCO 4) Provide examples where a product audit would be much more suitable. Provide examples where a Nielsen store audit would be more useful. (Points : 22)

5. (TCO 5) Explain the two types of consumer purchase panels. (Points : 22)

6. (TCO 6) Explain the observational method, both pros and cons. (Points : 22)

7. (TCO 7) Explain the practical problems encountered in using a sales response criterion for budgeting and evaluation purposes. (Points : 22)

8. (TCO 8) What is a disguised question and when is it normally used? (Points : 22)

9. (TCO 9) Define simple random sampling and systematic sampling, including an example of use. (Points : 22)

10. (TCO 10) Define penetration pricing. (Points : 22)

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MIS 535 Final Exam Set 2

Peter Bridgeman's insight:

(TCO A) The principal liaison between the information systems groups and the rest of the organization is a(n)

(TCO B) The five classical functions of managers are planning, organizing, deciding, controlling, and

(TCO C) The type of logical database model that treats data as if they were stored in two-dimensional tables is the

(TCO D) To use the analog telephone system for sending digital data, you must also use

(TCO E) The network standard for connecting desktop computers into local area networks that enabled the widespread adoption of client/server computing and local area networks and further stimulated the adoption of personal computers is

(TCO F) Change is

(TCO G) Many security attacks occur because

(TCO G) Discuss the issue of security challenges on the Internet as that issue applies to a global enterprise. List at least 5 Internet security challenges.

(TCO F) Differentiate between intangible and tangible benefits and list three examples of each. In what types of systems are intangible benefits more predominant?

(TCO E) Explain why standards are so important in information technology? What standards have been important for the growth of Internet technologies?

(TCO D) What is cloud computing and how do you think its developments could impact businesses?

(TCO C) What types of relationships are possible in a relational database? Describe and give an example of each.

(TCO B) You are evaluating BI software from a variety of vendors. Identify six elements in the BI environment. Use your understanding of the importance of these elements to formulate six questions to ask the vendor in order to determine how their software will interplay with your needs.

(TCO A) You have been hired to work with 10 salespeople from different branches of a national business in creating an online training site for new Sales employees. Identify at least five collaboration tools that are available to help the team work together. Which single tool would be the most helpful for the project, in your opinion, and why?

MIS 535 Final Exam Set 2

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