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Les logs de connexion à un espace client, des données personnelles? - Staub & Associés

Les logs de connexion à un espace client, des données personnelles? - Staub & Associés | DEVOPS | Scoop.it
Par ordonnance du 17 juillet 2014, Le Président du Tribunal de grande instance de Paris a enjoint à la banque LCL de transmettre à l’une de ses clientes la liste des logs de connexion, y compris les adresses IP s’étant connectées à son espace personnel, au motif qu’il s’agissait là de données à caractère personnel auxquelles toute personne a accès. En réalité, cette décision repose sur une interprétation extensive du droit des données personnelles, au-delà de leur rôle initial.
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DEVOPS
DEVOPS, agilité, tests, déploiement, sécurité
Curated by Mickael Ruau
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Cynefin simulation – create aha feeling in 20 min on how to plan and deliver in complex situations

Cynefin simulation – create aha feeling in 20 min on how to plan and deliver in complex situations | DEVOPS | Scoop.it
Time: 20 – 30 min This simulation needs a group of at least 8-10 people, or better 20 people, and a big space where they can spread out and move around to give impact. The simulation isn’t time based, it doesn’t matter how long it takes the group so no stress is put on them, it is purely tasked…
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X-team Silos Game – getting in T-shape

X-team Silos Game – getting in T-shape on Dandy People | Cross functional teams are complete in expertise but not necessarily collaborative. Sometimes team members hold on to their expertise too much and the team does not perform to its potential. This Lego game illuminates the difference when members…
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The Impact of Micro-Moments on the Consumer Journey

The Impact of Micro-Moments on the Consumer Journey | DEVOPS | Scoop.it
The Impact of Micro-Moments on the Consumer Journey by Brooke Kovanda on MarTech
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How One Apparel Company Turns Micro-Moments Into T-shirt Gold

How One Apparel Company Turns Micro-Moments Into T-shirt Gold | DEVOPS | Scoop.it
Three of the combatants in the NFL playoffs gave T-shirt pioneer BreakingT a chance to further its mission to document history "one shirt at a time."
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How Tech is Transforming Your Customer’s Experience (CX) – BCX

How Tech is Transforming Your Customer’s Experience (CX) – BCX | DEVOPS | Scoop.it

We’ve worked with consulting companies, health and wellness firms, even a bicycle manufacturer who was moving to online sales. We audited their customers’ feedback, their customers’ behaviours and the current customer journeys (the homepage and website experience). In each case we found between five and seven immediate opportunities for improvement that can impact sales. These include minor changes to pictures, presence of logos of clients or third-party certifications. Short quotes from customers that validate the value proposition also help.”

 

And it’s not just Bodoh’s clientele that are embracing micro moments to drive better customer engagement (and revenue). According to Matthew Penchuk at SearchStrategyMarketing:“The digital age has redefined the customer experience and created opportunities and challenges that can be met only by the most agile of companies. The savvy consumer is making decisions in the micro-moment, and your company needs to engage with the consumer at that exact moment in the journey.

 

Mickael Ruau's insight:

TRY THESE EXPERT TIPS

  1. Make a moments map – What are the moments you need to win — or cannot afford to lose?
  2. Understand customer needs in-the-moment – Put yourself in the consumer’s shoes to understand each moment you have the opportunity to win or lose.
  3. Use context to deliver the right experience – Leverage contextual signals to be in the moment with the consumer. Make the experience feel live with the knowledge you receive from the consumer’s phone.
  4. Optimise across the journey – Consumers move seamlessly across screens and channels. Is your company ready to move as seamlessly? Don’t allow differing objectives or competing silos in your company to build roadblocks.
  5. Measure every moment that matters – Customers are moving swiftly in adapting to new technologies, and your organisation must match them. ROI for measuring each moment may not be easy to gauge in this rapidly changing environment, but it’s vital for your entire team to use credible estimates to ensure you’re not missing out on any opportunities.
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7 manières de dépanner une clé USB non reconnue sous Windows/Mac

7 manières de dépanner une clé USB non reconnue sous Windows/Mac | DEVOPS | Scoop.it
Il existe de nombreuses raisons qui font en sorte que l'utilisateur subit le problème de la clé USB non reconnue. 7 façons de réparer votre clé USB quand il n'est pas reconnue par ordinateur.
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The Correlation Between Customer Experience and Revenue Growth

The Correlation Between Customer Experience and Revenue Growth | DEVOPS | Scoop.it
We understand the importance of customer experience, but what is the actual correlation between customer experience and revenue growth? Is it even possible to attribute revenue dollars to additional investments in customer experience? In short? Yes. Forrester’s Customer Experienc
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Because Digital Personalization of Customer Journey in Micro-Moments

Because Digital Personalization of Customer Journey in Micro-Moments | DEVOPS | Scoop.it
Personalization of mobile micro-moments by making them relevant to the customer’s current needs is essential for a positive outcome of the customer journey.
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CR HumanTalks Octobre 2014 | OCTO talks !

CR HumanTalks Octobre 2014 | OCTO talks ! | DEVOPS | Scoop.it
Antoine Roux nous a fait un état des lieux et un retour d’expérience de la méthodologie Kanban, qu’il mets en pratique dans sa société depuis 4 ans.

En tant que développeur, notre métier est de produire des applications où chaque nouvelle feature va apporter quelque chose de plus à l’utilisateur. Du coup, il nous faut réussir à trouver un processus qui nous permette de nous concentrer sur cet apport de valeur, de l’optimiser, et d’avoir un moyen de répondre à la sempiternelle question « Pour quand est-ce que ça sera prêt ? ».
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Le Serverless ne convient pas à toutes les applications

Même si les plateformes dites Serverless ont la capacité de réduire à la fois la complexité de l’infrastructure et les coûts, elles ne constituent la meilleure option pour certaines applications, comme celles exploitant les mécanismes du multi-cloud.
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Un mooc pour la gestion de projet en mode agile | Thot Cursus

Un mooc pour la gestion de projet en mode agile | Thot Cursus | DEVOPS | Scoop.it
Les méthodes agiles, Scrum, les mêlées, les rétrospectives… Ces termes sont devenus familiers dans le monde de la gestion et du management. Ils évoquent des environnements créatifs, rapides et efficaces… Mais on peine parfois à comprendre la cohérence de ces outils et méthodes, d’autant que l’adjectif « agile » est devenu un slogan… Mickael Ruau propose un #mooc consacré à la gestion de projet agile. Ce mooc s’appuie sur Trello, une application de suivi de projet. Trello encourage la concision et l’organisation, …
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Le design sprint, ou comment passer de l'idée aux utilisateurs en 5 jours

Le design sprint, ou comment passer de l'idée aux utilisateurs en 5 jours | DEVOPS | Scoop.it
Définition du design sprint, retour d'expérience après 6 mois de design sprint dans l’assurance, bonnes pratiques et astuces
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Free Kit – Agile in a Nutshell Poster in different languages and Power Point slides

Free Kit – Agile in a Nutshell Poster in different languages and Power Point slides | DEVOPS | Scoop.it
My Agile in a Nutshell poster with a spice of lean UX that I posted on my Crisp blog in October 2016 has now been downloaded over 18.000 times, and translated to French, Spanish and Turkish! I´m just amazed by all the positive feedback this little piece of Agile infographic has created. It´s just…
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“Rethinking Retail: From Micro-Moments to Mega-Experiences” – Frank Grillo

“Rethinking Retail: From Micro-Moments to Mega-Experiences” – Frank Grillo | DEVOPS | Scoop.it
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Clicks to Bricks and Back Again: In-Store Experiences Crafted in Digital Micro-Moments

The importance of in-store experiences is understood by most retailers and owners of any physical venue. However, only a few actually deliver great customer experiences, with the customer experience…
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Design Studio – Power Method to Innovate and Discover the Solution

Design Studio – Power Method to Innovate and Discover the Solution | DEVOPS | Scoop.it
Today I held a Design Studio workshop with about 25 people at NetEnt in Stockholm. There where people joining in because they where curious, from all different departments. Perfect for innovation :) Download the Design Studio poster as PDF > It was just an hour, with a short introduction…
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Retailers, boostez votre taux de conversion sur web mobile grâce aux Progressive Web Apps

Retailers, boostez votre taux de conversion sur web mobile grâce aux Progressive Web Apps | DEVOPS | Scoop.it
Une analyse d'experts signée Clément Aincy, Practice Manager Senior, et Maxime Bernard, Mobile Product Manager VISEO Digital Une avancée technologique stratégique dans le contexte ‘Mobile First’: les Progressive Web Apps (PWA) apportent les avantages des applications sans leurs inconvénients. Après plusieurs années marquées par une généralisation de l’approche ‘App first’ chez
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Clé USB non reconnue ! Que faire ?!

Clé USB non reconnue ! Que faire ?! | DEVOPS | Scoop.it

Article sur la récupération de données d'une clé USB non reconnue en problème logique

Mickael Ruau's insight:

Si vous êtes persuadé que la clé USB est inaccessible, il serait intéressant de savoir si le problème est logique ou physique. Car en cas de problème logique, vous pouvez faire quelque chose. Par contre, si le problème est physique, ne faites rien, car à ce stade, l'intervention d'un professionnel en récupération de données devient indispensable. Pour déterminer si le problème est logique, on va utiliser le gestionnaire des disques de votre ordinateur

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Example of Product Discovery and Delivery Process with one team

Example of Product Discovery and Delivery Process with one team | DEVOPS | Scoop.it
Here you find the “Product Discovery and Delivery process with one team” as a PDF poster if you like to download it > Ever since I saw Henrik Knibergs movie “PO in a nutshell” about how the PO role work for the first time I have been thinking about how he could have included the discovery process…
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Micro-Moments - How They Affect Customer Journey Mapping

Micro-Moments - How They Affect Customer Journey Mapping | DEVOPS | Scoop.it
With the discovery of Google's micro-moments, customer journey mapping has reached an entirely new level. Click here to learn how your company can profit!
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Fast Fashion is already here. Time for Agile Retail

Fast Fashion is already here. Time for Agile Retail | DEVOPS | Scoop.it

“ What Fast Fashion companies such as Zara and H&M have successfully done offline, we are now taking online to the next level ,” says Roman Kirsch, the founder and CEO of Lesara.com 

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Micro-Moments and The Customer Journey

Micro-Moments and The Customer Journey | DEVOPS | Scoop.it
Want-to-know moments. Want-to-go moments. Want-to-do moments. Want-to-buy moments. They're all micro-moments in the customer journey.
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Agile Explained – Total Free Infographic Poster Collection

Agile Explained – Total Free Infographic Poster Collection | DEVOPS | Scoop.it
I receive a lot of questions about where to find the Agile in a Nutshell poster, and I know it’s tricky to find things here in the blog. So in this poster I have collected all of my Agile Infographic Posters to make it easier to find them over time.
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Google Design Sprints v1-1

Google Ventures propose de remplacer les cahiers des charges par 5 jours de prototypage. 


Je vous propose de faire ensemble nos premiers pas dans cette nouvelle approche de la conception de produit. 

Mickael Ruau's insight:

Sommaire : 
Ca sert à quoi ? 
Quel avantage ? 
Qui l’utilise déjà ? 
C’est adapté pour mon contexte ? 
Ca débouche sur quoi ? 
Quelle équipe ? 
La méthode 
1 semaine pour prototyper 
Comment démarrer ?

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Customer Focus and an Agile Mindset to Navigate in Complexity

Organizations today need to find new ways to organize to faster deliver customer and business value. In this presentation I share with you some of the symptoms…
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