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Design Thinking: User Empathy

Small introduction to doing Design Thinking: User Interviews. Involves key DT ideas like Empathy and Brainstorming.

Via Burrough
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Burrough's curator insight, November 30, 2013 5:31 AM

Nice summary of the core parts of the design thinking process. Good section on preparing and carrying out interviews.

DESIGN THINKING | methods & tools
Design Thinking is more than a method. It´s a mindset. www.denkpionier.de
Curated by Michael Sabah
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How Design Thinking will fix Design Thinking

How Design Thinking will fix Design Thinking | DESIGN THINKING | methods & tools | Scoop.it
Design Thinking continues to be a hot topic (this article is one of many talking about it). Design Thinking has been hyped and even fetishized but there are also voices questioning its value, impact, and relevance. Design Thinking faces criticism for its lacking integration with business and compatibility with market reality. There are organizations that …
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Handrail's UX Toolkit - Resources & Guides for UX design & Research

Handrail's UX Toolkit - Resources & Guides for UX design & Research | DESIGN THINKING | methods & tools | Scoop.it
Free UX research and design resources from Handrail. Download now.
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The One Biggest Error in Customer Interviews: Mistaking Opinions For Facts —

The One Biggest Error in Customer Interviews: Mistaking Opinions For Facts — | DESIGN THINKING | methods & tools | Scoop.it
Customer interviews are a great technique to quickly and cheaply get early customer insights. However, many of the executives we work with commit a dangerous error: they mistake customer opinions for hard facts. We explain.
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5 Brainstorming Exercises for Introverts | ideo.com

5 Brainstorming Exercises for Introverts | ideo.com | DESIGN THINKING | methods & tools | Scoop.it
5 Brainstorming Exercises for Introverts
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Useful methods, guides and tools for doing human-centred design

While pondering how to improve design education for kids, I’ve been collecting resources that help us do human-centred design. I’m not here to critique. I’m simply exploring, playing, and wondering…
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18 Things Highly Creative People Do Differently

18 Things Highly Creative People Do Differently | DESIGN THINKING | methods & tools | Scoop.it
This list has been expanded into the new book,
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The UX Designer’s Guide to Informational Interviews

The UX Designer’s Guide to Informational Interviews | DESIGN THINKING | methods & tools | Scoop.it
Why informational interviews are so effective, and how to ask for them.
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UX Storyboard Creation: A Complete Guide For Beginners

UX Storyboard Creation: A Complete Guide For Beginners | DESIGN THINKING | methods & tools | Scoop.it
Read this guide to learn about the whys, hows and steps of UX storyboard creation. To get started, download our free UX storyboard template.
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7 hacks for your Google Design Sprint

7 hacks for your Google Design Sprint | DESIGN THINKING | methods & tools | Scoop.it
After running several Design Sprints we’ve changed 7 things in the way we operate and organize our Sprints and it changed the methodology for the better!
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Prototyping: Learn Eight Common Methods and Best Practices | Interaction Design Foundation

Prototyping: Learn Eight Common Methods and Best Practices | Interaction Design Foundation | DESIGN THINKING | methods & tools | Scoop.it
There can never be an exhaustive list of prototyping methods, since there is quite literally an endless number of ways you can build prototypes. What we can do, however, is provide a useful list of the eight most common prototyping methods, together with best practice tips that help you maximise your prototyping and testing sessions. By arming yourself with these eight common methods, you can begin your iterative process of building prototypes in order to empathise with your users, to decid
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It's Nice That | Why Design Thinking is bullshit

_For the fifth consecutive year, It’s Nice That has media partnered with Design Indaba. We will be delivering news, interviews and insight live and direct from each day of the three-day conference in Cape Town. The event will be live broadcast via simulcast to a number of South African cities allowing each presentation to resonate around the country._
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10 Amazing Leadership Lessons From Design Thinking

10 Amazing Leadership Lessons From Design Thinking | DESIGN THINKING | methods & tools | Scoop.it
Leadership is a challenging proposition in a world of disruptions and changes due to the rate of change being overwhelming. How do leaders cope with constant
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Spreading Design Thinking in Large Organizations – Idean –

If you are reading this, it is likely you are already familiar with the concept of design thinking. You’ve likely read about it, applied the principles in your own work, and maybe even tried speaking…
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How to Run an Empathy & User Journey Mapping Workshop

This article will teach you two popular design workshop techniques: empathy mapping and user journey mapping. Empathy mapping is a way to characterise your target users in order to make effective…
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The secrets of Google's five-day design sprint

The secrets of Google's five-day design sprint | DESIGN THINKING | methods & tools | Scoop.it
Discover how design culture is conquering the boardroom, and some insights on the five-day sprint methodology.
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ROI of Design Thinking: A Framework to Measure Impact

Design thinking offers a problem-solving approach widely adopted by the most innovative companies and organizations
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Why we need creative confidence

Why we need creative confidence | DESIGN THINKING | methods & tools | Scoop.it
IDEO founder and Stanford professor David Kelley explains the need to unleash creativity within everyone.

Via Guido Wallraff, Christian Bartosik
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Guido Wallraff's curator insight, March 10, 9:19 AM
"In any organization, people are fixed in their ways. They’re all good people, all well-meaning — and they have habits. They know if they just stick to these habits then things’ll come out… medium. This is what we call the fear of being judged. People don’t want to step out and say ‘let’s do this new thing.’"
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Design Thinking Methods: Affinity Diagrams –

Traditional design methods struggle when dealing with complex or chaotic problems or with large amounts of data. The affinity diagram organizes a large quantity of information by natural…
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The 5E Experience Design Model –

This article will go through the 5E model that can be used to design meaningful services, events, or learning experiences, whether digital/physical. It will help you communicate your experience…
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My First Design Sprint –

Holy crap! I just finished participating in my first ever design sprint. If you haven’t heard of the Design Sprint process before, well, get ready for some shock and awe, this shit is cray. Okay…
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A Google Design Sprint Gone Wrong (And What It Taught Me)

A Google Design Sprint Gone Wrong (And What It Taught Me) | DESIGN THINKING | methods & tools | Scoop.it
Sprints are all the rage, but beware the snake-oil! This is what I learnt by taking part in a modified design sprint, run by people with incomplete understanding of the Google Ventures Design Sprint process. Jake Knapp describes Design Sprints as a greatest hits of productivity, decision making, innovation, creativity, and design — and I think that’s true. But I... Read More →
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Customer Journey Mapping: Three Easy Steps

Customer Journey Mapping: Three Easy Steps | DESIGN THINKING | methods & tools | Scoop.it
Companies that intentionally make an effort to be customer-centric are known to be more profitable. One of the tools that businesses can use to improve customer-centricity are customer journey maps. In fact, observing, and acting upon the whole customer journey has more impact on customer loyalty than focusing on individual touchpoints. Customer journeys are a …
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The Facilitator’s Handbook: 24 Design Sprint Tips –

Here are some things I think about when I facilitate a design sprint. Lots of what goes into facilitation I can’t explain—like anything, you just do it, gain experience, and get better over time. But…
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Affinity Diagramming: Collaboratively Sort UX Findings & Design Ideas

Affinity Diagramming: Collaboratively Sort UX Findings & Design Ideas | DESIGN THINKING | methods & tools | Scoop.it
Affinity diagramming is an activity used to organize research findings and design ideas. When done in teams, it increases involvement and ownership for UX work.

Via yannick grenzinger, Michael Allenberg
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