DESIGN THINKING | methods & tools
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DESIGN THINKING | methods & tools
Design Thinking is more than a method. It´s a mindset. www.denkpionier.de
Curated by Michael Sabah
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Rescooped by Michael Sabah from Service Design Thinking, Design de Services & Expérience, Intelligence collective agile
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5 PRINCIPLES OF SERVICE DESIGN, DESIGN THINKING, AND LEAN STARTUP TO HACK YOUR LOST AGILITY

5 PRINCIPLES OF SERVICE DESIGN, DESIGN THINKING, AND LEAN STARTUP TO HACK YOUR LOST AGILITY | DESIGN THINKING | methods & tools | Scoop.it
New methods of experience design or disruptive innovation may seem hard to implement in organizations where centralization and pyramidal mode prevail. How to get your lost agility back ? What do…

Via Philippe Neveu
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Philippe Neveu's curator insight, November 9, 2017 2:56 AM
[Publication Medium]  5 principes de la pensée Design pour retrouver son agilité et créativité. Utile dans des entreprises ou le mode de décision pyramidal et les process amènent de la rigidité systémique ...
Rescooped by Michael Sabah from Service Design Thinking, Design de Services & Expérience, Intelligence collective agile
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Moving to service design 

Moving to service design  | DESIGN THINKING | methods & tools | Scoop.it
As a tech-centric service provider, our customer journey at Bellhops spans many channels—from web, email, SMS, concierge/call center to in-person interactions with our beloved bellhops on move day…

Via Philippe Neveu
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Philippe Neveu's curator insight, August 24, 2017 4:13 AM

Le futur de l'innovation et de l'expérience digitale "human centric" serait il dans le Service Design et l'intelligence collective ? 

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Service Design Toolkit

The tools presented here are a means for you to analyze your thoughts. By seeking the answers to their questions, you may realize something essential about your business, your customers' needs and their value determination process.


Via Len Netti
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Rescooped by Michael Sabah from DESIGN Thinking Review
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Service Blueprinting

Services are outcomes in which customers do not take ownership of physical elements involved. Services are co-created by service users and service employees. Service blueprints: (i) map the value exchanges and touchpoints, (ii) clarify the interaction between customers and employees, and (iii) reveal how these are supported by backstage activities.


Via Len Netti
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willdonovan's curator insight, February 27, 2014 6:37 AM

It takes a team, however the Service Blueprint can be a very powerful tool for discovering new ideas.


Something to play and discover during the March 7-9 Global Service Jam

Rescooped by Michael Sabah from UX Design : user experience and design thinking
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Service Blueprints: Definition

Service Blueprints: Definition | DESIGN THINKING | methods & tools | Scoop.it
Service blueprints visualize organizational processes in order to optimize how a business delivers a user experience.

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Rescooped by Michael Sabah from DESIGN Thinking Review
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Service Design Toolkit

The tools presented here are a means for you to analyze your thoughts. By seeking the answers to their questions, you may realize something essential about your business, your customers' needs and their value determination process.


Via Len Netti
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Rescooped by Michael Sabah from Service & Interaction Design Thinking
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An Overview of Service Design

What is service design? What are the benefits of a service design approach? Why engage in service design now? How does service design compare to other innovation methods? What are service design methods and tools?

 

Key principles of Service design:

(i) aims to create services that are useful, useable, desirable, efficient, and effective. 

(ii) is a human-centred approach that focuses on customer experience and the quality of service encounter as the key value for success. 

(iii) is a holistic approach that considers in an integrated way strategic, system, process, and touch-point design decisions. 

(iv) is a systematic and iterative process that integrates user-oriented, team-based inter- disciplinary approaches and methods in ever-learning cycles 


Via Len Netti, Tom Van Looy
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Rescooped by Michael Sabah from UX Design : user experience and design thinking
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Embedding Innovation in Service: a Human-Centered Framework. | Service Design Network

Embedding Innovation in Service: a Human-Centered Framework. | Service Design Network | DESIGN THINKING | methods & tools | Scoop.it
Service Design Network is an international network of organisations & businesses working in and developing the Service Design domain

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