DESIGN THINKING | methods & tools
25.2K views | +2 today
Follow
DESIGN THINKING | methods & tools
Design Thinking is more than a method. It´s a mindset. www.denkpionier.de
Curated by Michael Sabah
Your new post is loading...
Your new post is loading...
Rescooped by Michael Sabah from Expertiential Design
Scoop.it!

6 Laws of Customer Experience

6 Laws of Customer Experience | DESIGN THINKING | methods & tools | Scoop.it
6 Not-So-Secret Truths about Great Customer Experiences Think of them as the Six Commandments of Customer Servic

Via Eric_Determined / Eric Silverstein, Michael Allenberg
more...
Eric_Determined / Eric Silverstein's curator insight, November 7, 2016 7:53 AM

6 key drivers Bruce Temkin shared back in 2014 - you can see how those fundamentals still apply today, do you agree?

Mubashir Husayn's curator insight, November 3, 2017 10:31 AM

Kool design maker is banner ad design company in the USA.

Rescooped by Michael Sabah from Communication design
Scoop.it!

Why We All Need Design Thinking

Why We All Need Design Thinking | DESIGN THINKING | methods & tools | Scoop.it

Rather than being a creative activity, problem-solving sessions for many businesses are nothing more than an exercise in analytics.


Via Eric_Determined / Eric Silverstein, Rosário Durão, Antonios Bouris
more...
AcrobaticDesigns's curator insight, July 26, 2016 5:35 AM
#DesignThinking: here creativity takes over problem solving, leads to innovation which could benefit customer in the long run.
Lee-ann Dias's curator insight, August 11, 2016 12:47 PM
Share your insight
Aline Van Alsenoy's curator insight, May 6, 2017 3:37 PM
Share your insight
Rescooped by Michael Sabah from Expertiential Design
Scoop.it!

6 Laws of Customer Experience

6 Laws of Customer Experience | DESIGN THINKING | methods & tools | Scoop.it
6 Not-So-Secret Truths about Great Customer Experiences Think of them as the Six Commandments of Customer Servic

Via Eric_Determined / Eric Silverstein, Michael Allenberg
more...
Eric_Determined / Eric Silverstein's curator insight, November 7, 2016 7:53 AM

6 key drivers Bruce Temkin shared back in 2014 - you can see how those fundamentals still apply today, do you agree?

Mubashir Husayn's curator insight, November 3, 2017 10:31 AM

Kool design maker is banner ad design company in the USA.

Rescooped by Michael Sabah from DESIGN Thinking Review
Scoop.it!

Mapping Experiences and Orchestrating Touchpoints


Via Len Netti
more...
willdonovan's curator insight, March 5, 2014 3:02 AM

Very timely!!

Mike Donahue's curator insight, March 29, 2014 2:21 PM

I wish I could have attended this workshop. The slides contain a great deal of good info to get someone started, at least considering, doing experience maps.