Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies
2.9K views | +1 today
Follow
Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies
Actualités des pratiques, outils et méthodes du design thinking, du design de service et plus largement de la conception orientée utilisateur.
Your new post is loading...
Your new post is loading...
Scooped by Design Innovation
Scoop.it!

Le design thinking appliqué aux RH

Le design thinking appliqué aux RH | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it
La chasse aux talents est de plus en plus effrénée. La dernière arme dégainée par les directions des ressources humaines tant pour séduire en interne que pour attirer de nouveaux collaborateurs se nomme design thinking. Effet de mode ou véritable révolution ?
more...
No comment yet.
Scooped by Design Innovation
Scoop.it!

Etch A Sketch: How to Use Sketching in User Experience Design | Interaction Design Foundation

Etch A Sketch: How to Use Sketching in User Experience Design | Interaction Design Foundation | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it

Have you ever wondered how you could convey your design decisions more effectively to your colleagues and users in a timely and cost-efficient manner? Have you found yourself stuck in a design, unable to see alternative approaches? Are you sure you are applying usability engineering to ...

more...
No comment yet.
Scooped by Design Innovation
Scoop.it!

Empathy – How to Improve Your Designs by Developing Empathy for Your Target Group | Interaction Design Foundation

Empathy – How to Improve Your Designs by Developing Empathy for Your Target Group | Interaction Design Foundation | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it

Empathy is the ability to understand and identify with another person’s context, emotions, goals and motivations. In order to design great experiences, successful design firms actively search for empathic insights into their target group.

more...
No comment yet.
Scooped by Design Innovation
Scoop.it!

Norman's Three Levels of Design | Interaction Design Foundation

Norman's Three Levels of Design | Interaction Design Foundation | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it
In the human mind there are numerous areas responsible for what we refer to as emotion; collectively, these regions comprise the emotional system. Don Norman proposes the emotional system consists of three different, yet interconnected levels, each of which influences our experience of the world in a particular way. The three levels are visceral, behavioral, and reflective.
more...
No comment yet.
Scooped by Design Innovation
Scoop.it!

Définition Experience map, la carte de l’expérience utilisateur

Définition Experience map, la carte de l’expérience utilisateur | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it
L’Experience Map est une synthèse visuelle de l’Expérience d’un utilisateur, un outil de cartographie de l’Expérience utilisateur. La carte d’Expérience permet de comprendre le comportement d’un utilisateur ou d’un client.
more...
No comment yet.
Scooped by Design Innovation
Scoop.it!

Design thinking, les attitudes essentielles à adopter

Design thinking, les attitudes essentielles à adopter | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it

Pour devenir un « bon » design thinker, un bon designer, il ne suffit pas de suivre des milliers d’heures de cours ou de collectionner les outils et les méthodes : il faut adopter les bonnes attitudes du design thinking. Bien sur il faut en connaître les outils et les méthodes, il faut pratiquer beaucoup, multiplier les expériences, … mais au-delà de tout, il faut avoir une « attitude de designer ». Quelles sont les principales caractéristiques de cette attitude ? Tous les designers sont-ils concernés, y compris les débutants ?

more...
No comment yet.
Scooped by Design Innovation
Scoop.it!

Obstacles to Problem Solving and Innovation in Design Thinking | Interaction Design Foundation

Obstacles to Problem Solving and Innovation in Design Thinking | Interaction Design Foundation | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it
Understanding the obstacles that prevent teams from reaching innovative solutions that solve underlying problems is a very important aspect of the Design Thinking process. When we ignore a major influencing factor while trying to develop a solution, we are setting ourselves up for a potentially negative result, or may even be creating an even more problematic situation than the one we are trying to resolve. To ensure your team has the optimum working environment for problem solving, let us look at the most common obstacles to problem solving and innovation — as well as a few simple steps you can take to prevent them.
more...
No comment yet.
Scooped by Design Innovation
Scoop.it!

Designing for inclusivity: How and why to get started

Designing for inclusivity: How and why to get started | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it
Inclusivity in design will help us build a smarter future—for everyone.
more...
No comment yet.
Scooped by Design Innovation
Scoop.it!

Qu’est-ce que le Design thinking ? Design Thinking Définition

Qu’est-ce que le Design thinking ? Design Thinking Définition | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it
Le design thinking est une méthode d’innovation centrée sur l’humain. C’est une méthode centrée sur l’utilisateur, ayant pour but de réaliser des services innovants. Empathie, créativité, co-création, itération et droit à l’erreur sont au cœur de cette méthodologie d’innovation.
Design Innovation's insight:

Son histoire, ses outils, ses objectifs, ses freins... vous saurez tout du design thinking !

more...
No comment yet.
Scooped by Design Innovation
Scoop.it!

Qu’est-ce que le Design Sprint ? - Définition Design Sprint

Qu’est-ce que le Design Sprint ? - Définition Design Sprint | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it
Le Design Sprint est une méthode d’innovation inspirée par les principes du Lean Startup et du Design Thinking. L’objectif est de répondre aux besoins des utilisateurs et clients rapidement et à moindre coût. En 5 jours, une petite équipe passe ainsi d’une problématique au test utilisateur d’un prototype.
Design Innovation's insight:

Tout savoir sur le design sprint !!

more...
No comment yet.
Scooped by Design Innovation
Scoop.it!

Corporate UX Maturity: Stages 1-4

Corporate UX Maturity: Stages 1-4 | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it
As their UX approach matures, organizations typically progress through the same sequence of stages, from initial hostility to widespread reliance on user research.
more...
No comment yet.
Scooped by Design Innovation
Scoop.it!

Cultural Transformation

Cultural Transformation | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it
How to embed design thinking into corporate culture.
more...
No comment yet.
Scooped by Design Innovation
Scoop.it!

Design thinking : sortez les crayons et les Lego !

Design thinking : sortez les crayons et les Lego ! | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it
Cette démarche de conception de produits et de services innovants est-elle un effet de mode ou une révolution ?
Design Innovation's insight:

Le rôle du designer dans l'implémentation des méthodes de Design Thinking

more...
No comment yet.
Scooped by Design Innovation
Scoop.it!

How to Transform Conflict Into an Innovation Advantage

How to Transform Conflict Into an Innovation Advantage | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it
The surprising impact of design thinking on corporate culture
more...
No comment yet.
Scooped by Design Innovation
Scoop.it!

Minimum Viable Product (MVP) and Design - Balancing Risk to Gain Reward | Interaction Design Foundation

Minimum Viable Product (MVP) and Design - Balancing Risk to Gain Reward | Interaction Design Foundation | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it

The idea of the minimum viable product (MVP) has been around for some time. The term itself was coined by Frank Robinson but was made popular by two influential names in product design – Steve Blank, a serial-entrepreneur and academic, and Eric Ries, the pioneer of the Lean Startup movement.

more...
No comment yet.
Scooped by Design Innovation
Scoop.it!

7 Great, Tried and Tested UX Research Techniques | Interaction Design Foundation

7 Great, Tried and Tested UX Research Techniques | Interaction Design Foundation | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it
Thinking about conducting some user research? Wondering which techniques are most likely to provide useful results? Then look no further. We’ve compiled a list of 7 excellent techniques which are tried and tested and have been proven to deliver real value in UX projects. Let’s take a look at eac
more...
No comment yet.
Scooped by Design Innovation
Scoop.it!

User Stories: As a [UX Designer] I want to [embrace Agile] so that [I can make my projects user-centered] | Interaction Design Foundation

User Stories: As a [UX Designer] I want to [embrace Agile] so that [I can make my projects user-centered] | Interaction Design Foundation | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it

Let’s examine a tool so simple yet so powerful that once you’ve learned about it, you will apply it in all your projects. It is a great design method that enhances collaboration among all stakeholders. Users’ Needs are a core part of Agile: the User Stories

more...
No comment yet.
Scooped by Design Innovation
Scoop.it!

Why is prototyping important? –

The journey of building a product involves various steps to reach the level where it can be pushed to production for the mass audience. Each product has a certain target audience and solves their…
more...
No comment yet.
Scooped by Design Innovation
Scoop.it!

Essential Design Thinking Videos and Methods | Interaction Design Foundation

Essential Design Thinking Videos and Methods | Interaction Design Foundation | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it
The following resources are recommended in order to assist you to better understand Design Thinking. These resources, videos, and tools should be explored so as to familiarise yourself with how Design Thinking is being taught and applied currently. The resources listed below are only a sample of a wide array of information available on the subject.
more...
No comment yet.
Scooped by Design Innovation
Scoop.it!

Great Questions Lead to Great Design — A Guide to the Design Thinking Process

Great designers help teams and stakeholders make better decisions by using questions to identify opportunities, reveal underlying needs, and understand user context.
more...
No comment yet.
Scooped by Design Innovation
Scoop.it!

Best Practices for Qualitative User Research | Interaction Design Foundation

Best Practices for Qualitative User Research | Interaction Design Foundation | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it

No matter how big or small your user research project is, if you are going to do user research, you want to make sure that you are doing it right. You don’t want to waste your time doing research that does not truly represent your users’ opinions and behaviors.

more...
No comment yet.
Scooped by Design Innovation
Scoop.it!

[GUIDELINE] Bien mener ses guerilla tests

[GUIDELINE] Bien mener ses guerilla tests | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it
L’idée des guerilla tests est de mettre en place des hypothèses et de les valider en rencontrant des utilisateurs durant une dizaine de minutes.
more...
No comment yet.
Scooped by Design Innovation
Scoop.it!

The Moment of Truth - Build Desirable Relationships with Users and Customers | Interaction Design Foundation

The Moment of Truth - Build Desirable Relationships with Users and Customers | Interaction Design Foundation | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it

In order to understand “the moment of truth”; it’s important to understand the customer lifecycle with a brand or product. There are many moments at which a customer (or potential customer or former customer) will interact with a brand. A moment of truth is simply...

more...
No comment yet.
Scooped by Design Innovation
Scoop.it!

Comment mesurer la valeur de l’expérience utilisateur ?

« Le design, un levier de compétitivité », peut-on lire sur le site de Bpifrance, en écho à la vision historique du Design Council, qui lui souligne « un outil stratégique pour relever les grands…

Design Innovation's insight:

Attardons-nous sur la mesure de la performance UX et ses outils

more...
No comment yet.
Scooped by Design Innovation
Scoop.it!

Définition et critique du design thinking

Définition et critique du design thinking | Design thinking, Design de service - Notions fondatrices, méthodes, outils et case studies | Scoop.it

Il est une chose de bien avec les modes c’est qu’elles finissent toujours par passer. Souhaitons qu’il en soit de même pour celle consistant à brandir le Design Thinking comme l’alpha et l’oméga...

Design Innovation's insight:

Le pourquoi du designer dans le design (thinking)

more...
No comment yet.