Delicate balance between innovation and simplicity: The Dabbawala System
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What India startups can learn from Dabbawalas

What India startups can learn from Dabbawalas | Delicate balance between innovation and simplicity: The Dabbawala System | Scoop.it
Startups in India have much to learn from the Lean Six Sigma philosophy which Mumbai Dabbawala Association adopts, ensuring the timely delivery of home-cooked food between Indian homes and offices.
Giovanni Baldinu's insight:

Dabbawala system is a source of inspiration for many big Corporation as Fedex but also for Startup companies since their Business model, built on four main pillars (Organization, management, process, culture and people (including customers) works keeping the “delicate balance between innovation and simplicity”.

This case  study proves that Innovation not necessarily need of high investment but it can be achieved with brilliant ideas and ordinary people that through empowerment, teamwork and mutual trust , can produce outstanding results and continuos improvements.

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Dabbawallas "Hub and Spoke" Network: Innovation Contained and Coded

Dabbawallas "Hub and Spoke" Network: Innovation Contained and Coded | Delicate balance between innovation and simplicity: The Dabbawala System | Scoop.it
Mumbai’s committed contingent of 5000 dabbawallas deliver over 350 000 lunches per day to office workers across the megacity.
Giovanni Baldinu's insight:

Dabbawala network It’s not dissimilar to the notion of packet-switching by which digital data is transmitted via shared networks like the internet. At larger hub points, a dabbawalla is stationed with the dedicated task of spotting potential mix-ups and redirecting misplaced lunchboxes back on their correct trajectory.

 "Hub and spoke" networks provides a source of inspiration for innovative models. The most of Airline and Logistic companies  use this model as well as Governament of emerging contries China that  is planning to build a hub-and-spoke style mega-city, with an urban population of nearly 12 million people, to enable them  speeding up the urbanization process and more efficiently utilize the resource.

 

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Just In Time and Empowerment

Giovanni Baldinu's insight:

Two concepts are very important on the Dabbawala system success: Teamwork and Empowerment.

 

Team work is the key when working towards a common goal (which is the focus over individual goals). 

 

Secondly, empowerment is essential where personal accountability and self-management is critical and the decision maker should be the one with the best knowledge.  They achieve it by establishing a flat structure as result of cut through bureaucracy and politics and fostering a sense of ownership and pride in what they do through personal accountability and responsibility for the delivery.

 

Toyota TPS provides some ideas about empowerment and innovation in management for those continuous improvement approaches.

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Share My Dabba - Ecosystem and Social Responsability

Share My Dabba - Ecosystem and Social Responsability | Delicate balance between innovation and simplicity: The Dabbawala System | Scoop.it
Enjoyed your lunch? Now here’s a chance to share that joy with someone less fortunate. Every day, 200 thousand children..
Giovanni Baldinu's insight:

Dabbawala is a good source of inspiration for eco/friendly business model that adopt sustainable and social design by employing a lot of people in a high human intensive service system.

On the other hand, as they make an extensive use of public resource, creating burden to public transport system,  the more benefit they bring to the society, the more government allow the business sustain. This is why they run social initiative to give back to community such as “share my dabba”, which aims to get food left over in dabbas to hungry street children.

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