DANIEL TOO
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Customer retention: Brave new world of consumer dynamics | Trends | Marketing Week

Customer retention: Brave new world of consumer dynamics | Trends | Marketing Week | DANIEL TOO | Scoop.it
Companies are losing loyal customers at an alarming rate because of poor customer service and rewards, finds new research.
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Designing design thinking driven operations

Designing design thinking driven operations | DANIEL TOO | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

 

 

Follow me on twitter: @FredZimny

 

Connect with me on linkedin nl.linkedin.com/in/fredzimny/

 

 

Even more good stuff at http://serve4impact.com and www.facebook.com/Serve4impact



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SXSW2013: Design for Aging, Your Future-Self

The stereotypical product image for seniors entails bigger buttons, bigger text, and bigger screens. When it comes to designing for the elderly, it is not neces (Design for ageing - thinking beyond usability.
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Antares Reisky's curator insight, March 27, 2013 7:10 AM

nice presentation about the needs of young elderly people

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Designing design thinking driven operations

Designing design thinking driven operations | DANIEL TOO | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

 

 

Follow me on twitter: @FredZimny

 

Connect with me on linkedin nl.linkedin.com/in/fredzimny/

 

 

Even more good stuff at http://serve4impact.com and www.facebook.com/Serve4impact



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A brand is not a separate thing

A brand is not a separate thing | DANIEL TOO | Scoop.it
A wise Rabbi once said, "If I am I because you are you.
And you are you because I am I.
Then I am not I and you are not you."
We are not separate.
We define each other.
We are fronts and backs of each other.
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