CYGNITEL : Digital Scoops
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CYGNITEL : Digital Scoops
CYGNITEL : Digital Scoops
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Call Center Disputes: Show Me the Money

By Dan Berthiaume When it comes to disputes between call center outsourcing providers based in India and the Philippines and their US, UK, Canadian, and Australian clients, there is basically one root cause. “The biggest, and really the only, dispute is regarding payment,” says Bhagesh Nair, proprietor at Plan B Enterprise Consultants, a Mumbai-based firm specializing in offshore call center services. “Even if everything is place, once the work is done, sometimes call centers don’t get paid. As a result, the consultant who referred the call center to the client may get badmouthed in the market.”

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Peso hits 41:$1, highest in 56 months

Peso hits 41:$1, highest in 56 months | CYGNITEL : Digital Scoops | Scoop.it
The peso closed at its highest level in 56 months against the dollar on Monday on the back of rising remittances from overseas Filipinos and improved sentiment on the global economy following reports of rising consumer spending in the United States.

 

The local currency closed at its intraday high of 41 against the greenback, up from 41.05 on Friday. The last time the peso closed stronger than this rate was on March 7, 2008, when it hit 40.85 against the dollar.

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Call Center Horror Stories

Call Center Horror Stories | CYGNITEL : Digital Scoops | Scoop.it
In the spirit of the Halloween season, ICMI’s team shares some of their most frightening moments in customer service.
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Healthy coffee for call center agents - The Philippine Star

Healthy coffee for call center agents - The Philippine Star | CYGNITEL : Digital Scoops | Scoop.it
Night life has ceased to remain a night for gigs and other forms of enjoyment. Since business processes outsourcing (BPO) has become a fixture in the Philippine landscape, night life has taken on a different turn.
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CYGNITEL Outsource Solutions, Inc. in LinkedIn

CYGNITEL Outsource Solutions, Inc. in LinkedIn | CYGNITEL : Digital Scoops | Scoop.it

Find out about CYGNITEL Outsource Solutions, Inc. and connect with us on LinkedIn.

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Is Your Sales Team Asking the Wrong Question? by Mitchell Osak

Is Your Sales Team Asking the Wrong Question? by Mitchell Osak | CYGNITEL : Digital Scoops | Scoop.it
Is Your Sales Team Asking the Wrong Question? by Mitchell Osak - Perhaps the most popular opener of many sales reps is the question: “What keeps you up at night?
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Mindfulness Creates a Memorable Customer Experience; 6 Steps to Success by David Lee

Mindfulness Creates a Memorable Customer Experience; 6 Steps to Success by David Lee | CYGNITEL : Digital Scoops | Scoop.it

Mindfulness Creates a Memorable Customer Experience; 6 Steps to Success by David Lee

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BPO industry expects more dramatic growth ahead

BPO industry expects more dramatic growth ahead | CYGNITEL : Digital Scoops | Scoop.it

In grabbing control of the global business process outsourcing (BPO) industry from India, the Philippines may have finally found the key to long-term, sustainable economic growth that will lift the country out of Third World status.

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12 Great Motivational Quotes for 2013

12 Great Motivational Quotes for 2013 | CYGNITEL : Digital Scoops | Scoop.it
This set of inspirational thoughts for the new year will galvanize you into action.
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8 Tips for Productive Sales Calls

8 Tips for Productive Sales Calls | CYGNITEL : Digital Scoops | Scoop.it
Sales is a numbers game. The more potential clients you reach, the more sales you will make. But this doesn't mean you can ignore quality in favor of quantity. Deploy a few basic strategies and you can make every sales call count!
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Top Health Tips for Call Center Agents in the Philippines

Top Health Tips for Call Center Agents in the Philippines | CYGNITEL : Digital Scoops | Scoop.it

Top Health Tips for Call Center Agents in the Philippines; Information about Top Health Tips for Call Center Agents in the Philippines.

 

It's an not easy job to be a call center agent. Especially if you are assigned in a night shift and working in front of a computer for long period of hours. And most of the call center agents in the Philippines work on the night shift doing telemarketing or inbound customer support. Without a proper and healthy lifestyle, a call center agent might suffer to certain common illness such as anemia, high blood pressure, migraine, ulcer or obesity. To prevent these kind of health imbalances, you can follow these top health tips for a call center agent like you in order to stay healthy and alert and work with a sound mind.

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CYGNITEL Outsource Solutions, Inc. in Facebook

CYGNITEL Outsource Solutions, Inc. in Facebook | CYGNITEL : Digital Scoops | Scoop.it

Cygnitel Outsource Solutions, Inc. is now in Facebook. 

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Nearly 30 Filipino Americans are candidates in Nov. 6 US elections

Nearly 30 Filipino Americans are candidates in Nov. 6 US elections | CYGNITEL : Digital Scoops | Scoop.it

On the eve of the November 6th elections, the Philippine Embassy in Washington D.C. released a list of Filipino Americans running for public office in the local and national polls, as Ambassador Jose Cuisia urged the community to “go out and vote.”

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3 Ways to Handle Your Unhappy Customers by Kristina Evey

3 Ways to Handle Your Unhappy Customers by Kristina Evey | CYGNITEL : Digital Scoops | Scoop.it
3 Ways to Handle Your Unhappy Customers by Kristina Evey - Unhappy customers. We've all had them. Some yell, some cause a scene, some silently simmer.
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IT-BPO industry to 'spark' Philippine economic boom

IT-BPO industry to 'spark' Philippine economic boom | CYGNITEL : Digital Scoops | Scoop.it

MANILA, Philippines - The Information Technology and Business-Process Outsourcing (IT-BPO) industry could “very well be the spark that sets off the Philippines’s economic boom” and, Sen..Edgardo Angara said on Thursday, the government should strengthen the country’s foothold on it.

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