Customer Service Trends & Lean Management
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Zappos – Lean Like?

Zappos – Lean Like? | Customer Service Trends & Lean Management | Scoop.it
The lean philosophy starts and ends with the customer.  If we are not adding value for the customer then we will not be around for very long.  I have worked in several industries and every where I ...
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Customer Service Trends & Lean Management
What's happening to customer service through lean management?
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Mission Statements – World’s Top 10 Brands

Mission Statements – World’s Top 10 Brands | Customer Service Trends & Lean Management | Scoop.it

Continuing the discussion on mission statements- the world’s top brands were recently announced and the 2012 Top 10 are . . .

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How The Most Successful People Treat Everything--Including Problems--As An Asset (A Case Study) - Forbes

One business cliche may actually be right: There are no problems, just opportunities.
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The importance of a good customers service: case study with Lufthansa

The importance of a good customers service: case study with Lufthansa | Customer Service Trends & Lean Management | Scoop.it
There is nothing more frustrating in life than facing a stubborn careless customer service. If you are yourself taking care of customer service, bear in mind the following rules, they might save or even improve your image.
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The Biggest Trends in Business for 2013

The Biggest Trends in Business for 2013 | Customer Service Trends & Lean Management | Scoop.it
Our look at new directions in business and how they will affect you in the coming year -- and beyond.
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'Generation Y' set to transform office life - CNN.com

'Generation Y' set to transform office life - CNN.com | Customer Service Trends & Lean Management | Scoop.it
It could be out with old meeting rooms and in with new social spaces, as Generation Y is set to transform the way we work in the next 10 years.
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World Best work place -> Google

It available in California,USA;Brazil,South America;Bejing,China,Asia;and Swizerland,Europe only...
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Customer Service Tip - Getting Employees and Customers Involved

Shep Hyken, shares an internal customer service tip. This short video talks about how to get your employees to share their ideas and get involved in ...

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ExaByzness :: 7 Virtual Customer Service Tips

ExaByzness :: 7 Virtual Customer Service Tips | Customer Service Trends & Lean Management | Scoop.it
Anybody in business knows that keeping customers is a LOT cheaper than finding new ones...
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Understanding Current Supply Chain Trends

Understanding Current Supply Chain Trends | Customer Service Trends & Lean Management | Scoop.it
There are several consistent supply chain trends that are easily noticed when interacting with Manufacturers, Retailers and Logistics Providers.
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Zappos – Lean Like?

Zappos – Lean Like? | Customer Service Trends & Lean Management | Scoop.it
The lean philosophy starts and ends with the customer.  If we are not adding value for the customer then we will not be around for very long.  I have worked in several industries and every where I ...
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What's Going On In CRM- Customer Relationship Management?

What's Going On In CRM- Customer Relationship Management? | Customer Service Trends & Lean Management | Scoop.it
What's Going On In CRM?NASDAQCustomer support, integrated into a CRM system, became more solid, even as machines were taking over much of the heavy lifting. Management began to treat the old saw, "the customer is always right," with greater respect.
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98.6° of Gratitude = Winning Customer Service | eMentorMarketing

98.6° of Gratitude = Winning Customer Service | eMentorMarketing | Customer Service Trends & Lean Management | Scoop.it
While we all know that the “Customer is Always Right” is a fallacy, we can still foster an environment that makes customers feel appreciated, valued, and (Providing winning customer service requires your team and your tech to value your customers ...
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Is Lean Management Compatible with "Zappos-Style Service?" | Peter Anthony

Is Lean Management Compatible with "Zappos-Style Service?" | Peter Anthony | Customer Service Trends & Lean Management | Scoop.it
Zappos takes customer service to an entirely new level, which cannot be compatible with Lean management for most companies, but works for them.
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Times Have Changed. Your Resume Needs To Change, Too.

Times Have Changed.  Your Resume Needs To Change, Too. | Customer Service Trends & Lean Management | Scoop.it
The resume continues to evolve, perhaps more rapidly than ever. No one style will work for every situation or every employer or every industry. And a style that works today may be inappropriate next year.
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6 customer service habits you need to break now l Customer Experience

Bad habits get in the way of good customer service. The bigger problem is, many companies don't even realize they're guilty of these faux pas.
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Customer Service Apology Is Stronger With a Personal Touch | Business 2 Community

Customer Service Apology Is Stronger With a Personal Touch | Business 2 Community | Customer Service Trends & Lean Management | Scoop.it
First Watch is a great restaurant that is open for breakfast and lunch, seven days a week. They have great service and wonderful food. Every so often we order
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Don't Call Me Buddy: Some Thoughts on Today's Business Communication

Don't Call Me Buddy: Some Thoughts on Today's Business Communication | Customer Service Trends & Lean Management | Scoop.it
At an age where most kids are wearing baggy pants, dying their hair, and using words like "ridic" and "yo," I chose to build and run a multimillion dollar corpo...
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Think BR: The consumerism of B2B marketing

Think BR: The consumerism of B2B marketing | Customer Service Trends & Lean Management | Scoop.it
Times are changing for the B2B marketing sector, with businesses taking on a more human approach, writes Simon McEvoy, planning director, Tangent Snowball.
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How Zappos Lesson Does Customer Service Metrics

How Zappos Lesson Does Customer Service Metrics | Customer Service Trends & Lean Management | Scoop.it

More about Zappos Customer Service Metrics...

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Customer Service: Thinking Outside the Big Box - Small Business HUB - Small Business New Zealand - New Business

Customer Service: Thinking Outside the Big Box - Small Business HUB - Small Business New Zealand - New Business | Customer Service Trends & Lean Management | Scoop.it
Small Business HUB - Customer Service: Thinking Outside the Big Box (Customer Service: Thinking Outside the Big Box - http://t.co/8oGs2qpa...)...
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Not Quite Gangnam – Zappos Style

Not Quite Gangnam – Zappos Style | Customer Service Trends & Lean Management | Scoop.it

So we've all heard of Gangnam style, the viral MV that pokes fun at the rich denizens of the Gangnam district of Seoul . . .

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INFOGRAPHIC- How Social Media Is Changing The Landscape Of Customer Service

INFOGRAPHIC- How Social Media Is Changing The Landscape Of Customer Service | Customer Service Trends & Lean Management | Scoop.it
How Social Media Is Changing The Landscape Of Customer Service [INFOGRAPHIC] (RT @magolnick: How Social Media Is Changing The Landscape Of Customer Service [INFOGRAPHIC] http://t.co/ytgbAUr5...)...
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What Successful People Do With The First Hour Of Their Work Day

What Successful People Do With The First Hour Of Their Work Day | Customer Service Trends & Lean Management | Scoop.it
Remember when you used to have a period at the beginning of every day to think about your schedule, catch up with friends, maybe knock out a few tasks? It was called home room, and it went away after high school.
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