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7 Reasons Why A Social CRM Implementation Plan Is Essential To Success In Sales - Business 2 Community

7 Reasons Why A Social CRM Implementation Plan Is Essential To Success In Sales - Business 2 Community | Customer Success | Scoop.it
7 Reasons Why A Social CRM Implementation Plan Is Essential To Success In Sales http://t.co/P4CIaYQrbM by @kokasexton
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How to Get the Most from Digital Customer Experience Investments ...

How to Get the Most from Digital Customer Experience Investments ... | Customer Success | Scoop.it
Last year, customer experience professionals had big plans for major digital design projects like redesigning websites and transforming mobile experiences. But will the momentum continue into 2013? You bet.
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The Right Service Enhances the Customer Experience - Avaya

The Right Service Enhances the Customer Experience - Avaya | Customer Success | Scoop.it
(Note: this article by Dr. Charles Law of Penn State University is an excerpt from the coming 200-page book: Managing the Customer Experience: How to Maximize the Lifetime Value of Your Most Precious Asset.
Paul Philp's insight:

A little motherhood and apple pie but a good reminder.

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Negative Churn | It's Not that I Don't Dislike It, I Do : CloudAve

Negative Churn | It's Not that I Don't Dislike It, I Do : CloudAve | Customer Success | Scoop.it
Many of my esteemed SaaS colleagues have casually adopted the negative churn idea without issue, such this post by David Skok, and this one by OpenView Partners, and this one by Lincoln Murphy, and to my knowledge ...
Paul Philp's insight:

Joel is always sharp and insightful. 

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