Customer Service with Social Media
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[infographie] Ce qu'il faut savoir sur les réseaux sociaux. #SMO #ReseauxSociaux

[infographie] Ce qu'il faut savoir sur les réseaux sociaux. #SMO #ReseauxSociaux | Customer Service with Social Media | Scoop.it

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Infographie : Les clients veulent du libre-service

Infographie : Les clients veulent du libre-service | Customer Service with Social Media | Scoop.it
Les clients sont demandeurs de libre-service, nous assure Zendesk dans une infographie - en français, qui estime que les appels aux services clients pourraient être considérablement réduits si les marques offraient un contenu spécialisé en...
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Cheap and Sharp Ways to Use Social Media for Customer Service

Cheap and Sharp Ways to Use Social Media for Customer Service | Customer Service with Social Media | Scoop.it
Social media for brand awareness. There's a lot fewer conversations about social media for customer service, but it's a topic that deserves coverage (Cheap and Sharp Ways to Use #SocialMedia for #Customer Service:
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4 Habits of Successful People Using Social Media for Customer ...

4 Habits of Successful People Using Social Media for Customer ... | Customer Service with Social Media | Scoop.it
Customer service is a major focus for brands using social media in their operations. After all, these networks offer fast, new ways of connecting with current and potential clients. In order to get the most out of social media ...
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Social Media Customer Service: 3 Subscription Based Companies ...

Social Media Customer Service: 3 Subscription Based Companies ... | Customer Service with Social Media | Scoop.it
As consumers we make a few large priced purchases that we remember and many small cost items here and there. For the larger items we expect personalized care and service, whereas the smaller purchases may be out of ...
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Customer Service In Social Media | Visual.ly

Customer Service In Social Media | Visual.ly | Customer Service with Social Media | Scoop.it

Companies are realizing that taking care of their customers via social media is vital to their success.


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Les 10 e-commerçants français les plus présents sur les réseaux sociaux

Les 10 e-commerçants français les plus présents sur les réseaux sociaux | Customer Service with Social Media | Scoop.it
La Redoute occupe la première place du top 10 social des web marchands et se distingue particulièrement sur Facebook : sa fan page rassemble plus d'1 million de fans. La marque, qui distance très largement ses concurrents sur toutes les plateformes, n'est supplantée que sur YouTube, par Sephora.

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Infographie : Les médias sociaux au service de la relation client

Infographie : Les médias sociaux au service de la relation client | Customer Service with Social Media | Scoop.it
Plus que jamais, les consommateurs se tournent vers les médias sociaux quand ils rencontrent un problème. Quelles sont les bonnes pratiques à adopter sur les réseaux sociaux ? Réponse, sous forme d'infographie, proposée par The Ambassador Blog.
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Customer Service and Social Media: Our Love/Hate on this Growing ...

Customer Service and Social Media: Our Love/Hate on this Growing ... | Customer Service with Social Media | Scoop.it
Long gone are the days of calling an automated customer service hotline, only to listen to stale elevator music and stay on hold for half an hour. Now, brands are expected to address issues as they arise online.
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Social Media and Customer Service | Business 2 Community

Social Media and Customer Service | Business 2 Community | Customer Service with Social Media | Scoop.it
Determining the return on investment of social media is one of those issues that has troubled social professionals (ok, mostly marketers) since social networks took things mainstream. Nowhere is this more so than in ...
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Social Media Customer Service | Social Media Marketing

Social Media Customer Service | Social Media Marketing | Customer Service with Social Media | Scoop.it
Social media customer service, colloquially referred to as “social care,” has evolved from a courtesy to an expectation. According to a new report from NM Incite, the “2012 State of Social Customer Service Report,” nearly half ...
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How important is social media in customer service?

How important is social media in customer service? | Customer Service with Social Media | Scoop.it
Nobody wants to be just another customer. We all want to feel special. No matter what product or service you're selling, it's important to treat your customer (RT @AveryAbad: How important is social media in customer service?
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