Customer Service Manager
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25 customer service skills every company should require [infographic]

25 customer service skills every company should require [infographic] | Customer Service Manager | Scoop.it

25 Customer Service Skills Every Company Should Require. Take a look at the interactive infographic.

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10 Best Practices to Improve Customer Service [INFOGRAPHIC]

10 Best Practices to Improve Customer Service [INFOGRAPHIC] | Customer Service Manager | Scoop.it
Today's modern customer is changing the world of customer service. They're using more channels of communication, making informed decisions and are quick to make demands. How can your organization keep up? Check out this infographic of 10 customer service best practices pulled from our experiences and conversations with customers, partners,...
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10-Minute Leadership Lesson From Twitter's CEO

10-Minute Leadership Lesson From Twitter's CEO | Customer Service Manager | Scoop.it
Speaking at TechCrunch Disrupt Monday, Dick Costolo shared three nuggets of wisdom for fellow entrepreneurs.
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5 Steps to Keeping Your Top Performers

5 Steps to Keeping Your Top Performers | Customer Service Manager | Scoop.it
High-performing employees are your most important asset--here's how to keep them around for the long term.
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4 Simple Essentials for Every Customer Experience [Infographic]

4 Simple Essentials for Every Customer Experience [Infographic] | Customer Service Manager | Scoop.it
If there's a secret formula for creating exceptional customer experience, these 4 keys are as close as it comes to perfecting customer experience.
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Creating a Culture that Promotes Customer Satisfaction

Creating a Culture that Promotes Customer Satisfaction | Customer Service Manager | Scoop.it
If you want great customer satisfaction, it is important to discover just what kind of culture produces customer satisfaction.
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Handling And Turning Around An Upset Customer

Handling And Turning Around An Upset Customer | Customer Service Manager | Scoop.it
One of the most important things to remember with handling an upset customer is that if it had happened to you that you would be upset too. They are more than
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How Should Online Customer Service Be Measured?

 

The following is a brief description of the defining metrics of the four service areas:  phone support, e-mail support, shipping performance and returns/refunds performance. 

 

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9 Things Banned in Customer Service

9 Things Banned in Customer Service | Customer Service Manager | Scoop.it

By banning the following from our customer service teams and ensuring that none of our customer service team members develop these experience killing characteristics we can speed up our customer service revolution

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How to spice up content for a bland business

How to spice up content for a bland business | Customer Service Manager | Scoop.it
Share business ideas, small business news and social media tips with Project Eve's community of women in business and entrepreneurs.
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Tips on Establishing Excellent Customer Service

Excellent customer service is the root of every business organization. It creates a professional yet friendly atmosphere that attracts customers. When businesses prioritzie customer satisfaction and maintaining long-term relationships with
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5 Reasons Why Social Media Is Critical for Great Customer Service

5 Reasons Why Social Media Is Critical for Great Customer Service | Customer Service Manager | Scoop.it
Whether it’s Snapchat’s GeoFilters or Facebook’s 360 Photos, more businesses are finding that social media is one of the most powerful tools available today. Whatever industry you’re in, you simply must have a social media presence these days. For one, it offers an easier way to connect with customers and keep abreast of what’s happening …
Angie Perez Blazquez's insight:
Social Media, one of the most powerful tools available. Whatever industry you’re in, you simply must have a Social Media presence.
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5 tips to help manage an underperforming team

5 tips to help manage an underperforming team | Customer Service Manager | Scoop.it

A high-performing team consistently achieves better results, adapts more quickly to change, and can solve problems faster and more effectively than the same individuals working separately.

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Top 5 ways to improve attrition in your contact centre

Top 5 ways to improve attrition in your contact centre | Customer Service Manager | Scoop.it

What are the top reasons for any improvement in attrition?

1. Skills Development
2. Communication
3. Promotion/Progress
4. Management Style
5. Work-Life Balance

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Measuring Customer Service: The Up-and-Coming KPI

Measuring Customer Service: The Up-and-Coming KPI | Customer Service Manager | Scoop.it
Customer service is improving as some shippers and their service providers work to develop key performance indicators (KPIs) that measure customer service metrics.
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5 Things The Best Managers Do And Don't Do

5 Things The Best Managers Do And Don't Do | Customer Service Manager | Scoop.it
Excellent managers come in all shapes and sizes. But while elements of personal style may vary, there are absolutes one can point to about management substance.
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10 Steps to Brilliant Social Customer Service [Infographic]

The number of brands and consumers engaging in social customer service continues to rise year on year. Almost 50% of all social media users have used social customer service and 30% of top brands now have dedicated customer service Twitter accounts.

 

Sadly, the results still leave a lot to be desired, with only 36% of consumers having their issues solved quickly and effectively on social media. 

 

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3 Keys to Creating Customer Loyalty

3 Keys to Creating Customer Loyalty | Customer Service Manager | Scoop.it

Your Customer Is Your Boss and Pays Your Paycheck.

Your Attitude Determines the Level of Your Service.

Your Friendliness + Your Willingness to Help = Your Success.

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Making Remote Employees a Critical Part of Your Company’s Success

Making Remote Employees a Critical Part of Your Company’s Success | Customer Service Manager | Scoop.it

More and more companies use people not located at the main office. These include people working at home full or part time, as well as at smaller remote offices, or even in other countries.

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Customer Service in 140 Characters or Less

Customer Service in 140 Characters or Less | Customer Service Manager | Scoop.it
“70% of companies ignore customer complaints on Twitter.” This oft-cited statistic, from a 2011 study by Maritz Research and evolve24, is even more incredible when you consider that the same study found that nearly 85% of customers “liked” or “loved” when a company responded to them.
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The Key To Employee Motivation & How To Capitalize On It

The Key To Employee Motivation & How To Capitalize On It | Customer Service Manager | Scoop.it
Developing and maintaining the best practices for employee motivation is perhaps one of the most important skills of leaders and managers.
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14 Reasons To Do Social Customer Service [Infographic]

14 Reasons To Do Social Customer Service [Infographic] | Customer Service Manager | Scoop.it

Before social media, less was required for customer service. You needed an outlet for customer complaints, but it was usually a support line where they were left on hold for awhile before speaking to someone. Today, having that as your only option is no longer acceptable.

 

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Growth of Small Businesses Using Social Media

Growth of Small Businesses Using Social Media | Customer Service Manager | Scoop.it
Developing an effective social media marketing strategy can allow small businesses to reach out and actively engage with prospective customers that they may not have been able to connect with using other marketing channels.
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