customer service in retail
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customer service in retail
customer service in the retail sector, online and on the high street
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Lowe's tests out customer service robots in stores - Newsday

Lowe's tests out customer service robots in stores - Newsday | customer service in retail | Scoop.it
The robots are coming. Lowe's is testing whether new bots on wheels can improve its
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Walmart launches video game trade-in program on March 26 ...

Walmart launches video game trade-in program on March 26 ... | customer service in retail | Scoop.it
You bring your game in its original packaging to the electronics department of one of the company's stores. A customer service rep will inspect each disc for cracks and other defects and tells you what it's all worth.
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Travel Insurance Leader InsureMyTrip Extends Customer Service Call Center ... - IT News Online

Travel Insurance Leader InsureMyTrip Extends Customer Service Call Center ...
IT News Online
WARWICK, R.I., Oct.
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Improving Customer Service with Big Data - Practical Ecommerce

Improving Customer Service with Big Data - Practical Ecommerce | customer service in retail | Scoop.it
Improving Customer Service with Big Data
Practical Ecommerce
This is the most common reason to contact customer service.
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Store gallery: Pets at Home brings stores to life - Retail Week

Store gallery: Pets at Home brings stores to life - Retail Week | customer service in retail | Scoop.it
Store gallery: Pets at Home brings stores to life
Retail Week
It is the range of services and the manner in which they are presented that make this a pet store with a difference, however.
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Pets At Home is listed on the shopping page of very good service : http://www.verygoodservice.com/shopping.htm - They have won an award for their customer service in 2010.

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Customer Service: Online and Face-to-Face (Swipe) - Urban Mogul ...

Customer Service: Online and Face-to-Face (Swipe) - Urban Mogul ... | customer service in retail | Scoop.it
Customer service is imperative to companies online or brick-n-mortar. I am certain most consumers have had their fair share of great, good and terrible customer service. This includes greetings, assistance to locating products, ...
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How to Do Retail Social Customer Service: Case Studies From Best ...

Social customer service is under the spotlight. Here's a look at how the UK and US retailers rated as the 'pick of the crop' look after their customers on social media.
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Online retailers still preferred over High St- but could the cost of ...

Nick Gray, managing director of Live & Breathe who conducted the survey, said: “Shoppers face a tough decision – they want to support their high street but they also seem to believe it's more expensive and provides less ...
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John Lewis reclaims top ranking in customer satisfaction awards | The Retail Bulletin, Retail News

John Lewis reclaims top ranking in customer satisfaction awards | The Retail Bulletin, Retail News | customer service in retail | Scoop.it
John Lewis has reclaimed its position as the top retailer for customer satisfaction at this year’s Verdict Customer Satisfaction Awards.
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Church's Butchers in Epping High Street will throw a Victorian themed event to ... - East London and West Essex Guardian Series

Church's Butchers in Epping High Street will throw a Victorian themed event to ... - East London and West Essex Guardian Series | customer service in retail | Scoop.it
Church's Butchers in Epping High Street will throw a Victorian themed event to ...
East London and West Essex Guardian Series
He said: “Of course it has changed over the years but one thing that we stick to here is good customer service.
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Catullo Prime Meats: Maintaining Customer Service while Growing Online Business

Danny Catullo, owner of Catullo Prime Meats, tells how he was able to put his third generation family business in front of a national market. By shipping wit...
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The Customer Is King And How Bad Customer Service Hurts...

The Customer Is King And How Bad Customer Service Hurts... | customer service in retail | Scoop.it
Customer is King, and how bad Customer Service hurts. Funny how it does not mention (possibly because it's a site about bad employees) the stress caused by Crusties. --Shelterdoll.
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Mighty Ape: Commitment To Service Boosts Retailer | Stuff.co.nz

Mighty Ape: Commitment To Service Boosts Retailer | Stuff.co.nz | customer service in retail | Scoop.it
Still New Zealand owned - by Barton, of course - and operated, Mighty Ape's success is built on customer service including guaranteed overnight delivery, Barton says. ... Living wage a test of small business' mettle ...
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Time Warner Cable retail store renovation: Manhattan store updated ...

Time Warner Cable retail store renovation: Manhattan store updated ... | customer service in retail | Scoop.it
Time Warner Cable doesn't exactly have the best reputation. Its customer satisfaction is incredibly low, ranking second to last behind only Comcast in a survey taken last year. Its customer service is routinely criticized and it ...
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A surprise Pancake Day treat for Wiggle's Customer Service Department

A Pancake delivery by bike to the Wiggle Customer Service Department. A little thank you for all their hard work!
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Enhancing Customer Service Connections Online - Business 2 Community

Enhancing Customer Service Connections Online - Business 2 Community | customer service in retail | Scoop.it
Business 2 Community Enhancing Customer Service Connections Online Business 2 Community Customer service reps are responsible for providing online shoppers with “a consistent and relevant brand experience,” which is what customers shopping online...
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J. Crew Online Shopping Experience Is The Best One Out There, Survey Says - Huffington Post

J. Crew Online Shopping Experience Is The Best One Out There, Survey Says - Huffington Post | customer service in retail | Scoop.it
J. Crew Online Shopping Experience Is The Best One Out There, Survey Says
Huffington Post
The retailer is being lauded this month as the top e-commerce site out there, according to StellaService's Monthly Benchmarks for July.
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Online shopping giant Amazon to add 7000 jobs in warehouses, customer ... - Washington Post

Online shopping giant Amazon to add 7000 jobs in warehouses, customer ... - Washington Post | customer service in retail | Scoop.it
New York Times
Online shopping giant Amazon to add 7000 jobs in warehouses, customer ...
Washington Post
NEW YORK — Amazon.com Inc.
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"The company is also adding 2,000 jobs in customer service, including full-time, part-time and seasonal. Jobs are available in Winchester, Ky.; Grand Forks, N.D.; Kennewick, Wash. and Huntington, W.Va. Work from home positions are available in Oregon, Washington and Arizona."

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Putting service back into retail - Financial Times

Putting service back into retail - Financial Times | customer service in retail | Scoop.it
Putting service back into retail
Financial Times
What is important in retail is quality, value and service, doing simple things really well, he says.
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Half of top retailers resolve customer service issues on social media - BizReport

BizReport
Half of top retailers resolve customer service issues on social media
BizReport
Half of top retailers resolve customer service issues on social media.
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Amazon.com expands its grocery delivery service to Los Angeles - Los Angeles Times

Los Angeles Times Amazon.com expands its grocery delivery service to Los Angeles Los Angeles Times Online retail giant Amazon.com Inc., known for its speedy distribution of books, electronics and other consumer goods, is now trying to break open...
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Customer Service Lessons From Amazon - Business 2 Community

Customer Service Lessons From Amazon - Business 2 Community | customer service in retail | Scoop.it
Business 2 Community Customer Service Lessons From Amazon Business 2 Community If you understand that you'll never reach perfection, but you have to keep trying to improve your systems, processes and customer service, eventually the good you do for...
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Comment: Excellent customer service can never be truly replicated online - Retail Week

Comment: Excellent customer service can never be truly replicated online - Retail Week | customer service in retail | Scoop.it
Retail Week
Comment: Excellent customer service can never be truly replicated online
Retail Week
There is still one area in which online retail will never truly be able to reflect the in-store experience, that of customer service.
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Registers set to cash out | The Columbian

Registers set to cash out | The Columbian | customer service in retail | Scoop.it
Nordstrom, which is considered within the retail industry to be the gold standard in customer service, also plans to get rid of registers altogether. The company handed out iPod Touch devices to its staff at its 117 department ...
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Wal-Mart: Empty shelves plague stores as shoppers go to Target ...

Wal-Mart: Empty shelves plague stores as shoppers go to Target ... | customer service in retail | Scoop.it
Eventually, customer service and customer satisfaction deteriorated and same-store sales growth dropped, Ton said. 'Too Expensive'. “When you tell retailers they have to invest in people, the typical response is: 'It's just too ...
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