customer service in financial services
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The Future of Banking

The Future of Banking | customer service in financial services | Scoop.it
Fewer banks and branches, but more wearables? Convenience and mobile tech are driving this industry’s evolution.
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Financial services firms 'upbeat' - Arbroath Herald

Financial services firms 'upbeat' - Arbroath Herald | customer service in financial services | Scoop.it
Financial services firms 'upbeat' Arbroath Herald This is partly being driven by an increasing demand from customers for clarity, simplicity and reliability in their dealings with financial services, from banks to insurance, with other industry...
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Improving claims processing, customer service key focus areas: P K Bhagat - Business Standard

Improving claims processing, customer service key focus areas: P K Bhagat
Business Standard
The key focus areas for Health Insurance TPA are going to be improvement in customer service and increasing efficiency in claims processing.
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Travel Insurance Leader InsureMyTrip Extends Customer Service Call Center ... - Sacramento Bee

Travel Insurance Leader InsureMyTrip Extends Customer Service Call Center ... - Sacramento Bee | customer service in financial services | Scoop.it
Travel Insurance Leader InsureMyTrip Extends Customer Service Call Center ...
Sacramento Bee
WARWICK, R.I., Oct.
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The best banks for customer service - The Guardian

The best banks for customer service - The Guardian | customer service in financial services | Scoop.it
The Guardian The best banks for customer service The Guardian While Guardian Money receives few complaints about basic services or switching accounts, we do hear about phantom ATM withdrawals, cheques going missing, funds directed to the wrong...
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Banking IT standards could lead to greater servicing of rivals' customers, SAP ... - Out-Law.com

Banking IT standards could lead to greater servicing of rivals' customers, SAP ...
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Credit Unions Rank First in Customer Service Excellence for Nine Years Running - PR Newswire (press release)

Credit Unions Rank First in Customer Service Excellence for Nine Years Running PR Newswire (press release) "We are honoured that the Canadian financial services sector continues to use these customer service metrics as one of the key measures of...
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How good is your bank's customer service? - Telegraph.co.uk

How good is your bank's customer service? - Telegraph.co.uk | customer service in financial services | Scoop.it
Telegraph.co.uk
How good is your bank's customer service?
Telegraph.co.uk
Comments. Perennial favourite First Direct has once again been crowned the best bank for customer service.
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GE Capital Retail Finance Celebrates 80 Years of Consumer Financing - MarketWatch

GE Capital Retail Finance Celebrates 80 Years of Consumer Financing MarketWatch Today, GE Capital's Retail Finance business is among the country's most successful retail lenders and celebrating 80 years of providing financial solutions to retailers...
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"Support clients with proprietary online technology such as Business Center, which includes service, marketing and sales tools, as well as Learning Center, providing businesses with access to comprehensive training for their teams on consumer financing. Expertise and comprehensive account support is provided in the areas of customer service, collections, payment processing, sales and client development, information technology, risk, marketing, finance and quality."

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BBVA is best bank in Latin America and best investment bank in Spain - WebWire (press release)

BBVA is best bank in Latin America and best investment bank in Spain - WebWire (press release) | customer service in financial services | Scoop.it
BBVA is best bank in Latin America and best investment bank in Spain WebWire (press release) Euromoney magazine has singled out BBVA as the best bank in Latin America in its 2013 Euromoney Awards for Excellence, which are some of the most coveted...
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"ActivTrades" has been chosen as Best Forex Customer Service in 2013 during ... - Zawya (registration) (press release)

"ActivTrades" has been chosen as Best Forex Customer Service in 2013 during ... - Zawya (registration) (press release) | customer service in financial services | Scoop.it
"ActivTrades" has been chosen as Best Forex Customer Service in 2013 during ...
Zawya (registration) (press release)
"ActivTrades", the leading provider of FOREX trading and CFDs, acquired the Best Forex Customer Service Award for 2013.
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Howard Bank's Refreshing Approach to Small Business Banking

Howard Bank's Refreshing Approach to Small Business Banking | customer service in financial services | Scoop.it
Thus we began a search for a locally owned bank that would be 100% transparent in all of its dealings and one that offered outstanding customer service. Most importantly, we wanted a bank supporting us as we grow.
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Honda Financial Services Recognizes Hamilton Honda with Council ...

Honda Financial Services Recognizes Hamilton Honda with Council ... | customer service in financial services | Scoop.it
“Our Council of Excellence dealerships apply their financial services skills and expertise to offer the kind of service and support that our Honda customers understand and appreciate. It is a pleasure to announce that Hamilton ...
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How to get the best customer service - Yahoo Canada Finance - Insight (blog)

How to get the best customer service - Yahoo Canada Finance - Insight (blog) | customer service in financial services | Scoop.it
Yahoo Canada Finance - Insight (blog)
How to get the best customer service
Yahoo Canada Finance - Insight (blog)
He gives the example of how great customer service can prompt someone to hire a financial adviser, rather than do their own investments.
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Abu Dhabi banks lead in customer service: Annual benchmark study - Emirates 24/7

Abu Dhabi banks lead in customer service: Annual benchmark study - Emirates 24/7 | customer service in financial services | Scoop.it
Emirates 24/7 Abu Dhabi banks lead in customer service: Annual benchmark study Emirates 24/7 Last year, the 8th Annual Banking Benchmarking Index for 2012 results suggested that banks in the country still need to work on their customer service...
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The Financial Services Club's Blog: Does good customer service ...

The Financial Services Club's Blog: Does good customer service ... | customer service in financial services | Scoop.it
So do customers count? Should we care about their feelings? Even a 'millionaire' cannot expect good service at the bank. Banks for the rich are not always better than banks for the rest of us, according to a mystery shopping ...
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Few UAE banks score high for customer service - gulfnews.com

Few UAE banks score high for customer service - gulfnews.com | customer service in financial services | Scoop.it
Few UAE banks score high for customer service gulfnews.com The report recommended that as consumer attitudes continue to evolve and considering that there's rapid development of online services and competition among financial institutions is...
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ADIB Named UAE's "Best Overall Bank" in Customer Service - Zawya (registration)

ADIB Named UAE's "Best Overall Bank" in Customer Service - Zawya (registration) | customer service in financial services | Scoop.it
ADIB Named UAE's "Best Overall Bank" in Customer Service Zawya (registration) Abu Dhabi, 09 October 2013: Abu Dhabi Islamic Bank (ADIB), a top-tier Islamic financial services institution, has been named the UAE's "Best Overall Bank" in Customer...
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Sprint to eliminate customer service jobs - USFinancePost

Sprint to eliminate customer service jobs - USFinancePost | customer service in financial services | Scoop.it
Sprint to eliminate customer service jobs
USFinancePost
Sprint to eliminate customer service jobs Sprint announced on Tuesday that the company will eliminate about 800 customer service jobs because fewer people are calling its centers.
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Financial services providers worst for customer service

Financial services providers worst for customer service | customer service in financial services | Scoop.it
Financial services providers have been rated the worst for offering the highest standards of customer service, against a list of 13 groups of different organisation types, according to new research into consumer satisfaction with service providers.
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The Revenue Power of Emerging Financial Services

The Revenue Power of Emerging Financial Services | customer service in financial services | Scoop.it
The study shows organizations how to use service fees to expand profits and penetration with both new and existing customers." The 150-page study (available here) examines 13 emerging financial services and includes a ...
very best service's insight:
"Consumers value and will pay a premium for specific bundles of services more than they value individual services, but there is a point of diminishing return for the revenue potential of bundles relative to the expense of additional services"
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SUNTRUST BANKS, INC. : SunTrust Leads in Customer Advocacy among Super ... - 4-traders (press release)

SUNTRUST BANKS, INC. : SunTrust Leads in Customer Advocacy among Super ... - 4-traders (press release) | customer service in financial services | Scoop.it
SUNTRUST BANKS, INC. : SunTrust Leads in Customer Advocacy among Super ...
4-traders (press release)
... the top for Customer Advocacy in the super regional banks category of Market Probe's 2013 Multi-Sector Customer Advocacy Monitor.
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Are Some of Your Customers Left Behind by Their Bank? Help Them - Huffington Post

Center For American Progress
Are Some of Your Customers Left Behind by Their Bank?
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5 Banks with the Best Bank Customer Service Ratings

Studies show banking customer service & satisfaction is improving. We highlight 5 picks for the best bank customer service experience!
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first direct triumphs in the uSwitch Current Account Awards - first ...

first direct triumphs in the uSwitch Current Account Awards - first ... | customer service in financial services | Scoop.it
The uSwitch Current Account Awards, based on the votes of over 10,000 customers, reveals that the biggest banks on the high street are letting customers down with poor levels of service and below par online banking experience.
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Great to see First Direct which is listed on our Financial Services pages do well in these awards http://www.verygoodservice.com/finance.htm ;

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