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5 Embarrassing Customer Service Fails of 2013 - Customer Service Guru

5 Embarrassing Customer Service Fails of 2013 - Customer Service Guru | Customer Service guru | Scoop.it
These five companies were left looking red-faced when their less-than-ideal customer service failures were exposed to the world wide web...and then some.
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How Content Marketing Can Attract Dedicated Customers - Customer Service Guru

How Content Marketing Can Attract Dedicated Customers - Customer Service Guru | Customer Service guru | Scoop.it
Attract profitable customers and keep them engaged, by creating consistent content they just can't keep away from.
CustomerServiceGuru's insight:

World class content marketing tips to help you attract world class customers!

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Flybe adds new routes from Birmingham - Customer Service Guru

Flybe adds new routes from Birmingham - Customer Service Guru | Customer Service guru | Scoop.it
Customer Service Guru can transfer you to the team at Flybe contact. You can call the team to book a flight, amend a current booking or cancel a booking.
CustomerServiceGuru's insight:

Good news for all midlanders!

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AA Phone Number - 0843 557 3398

AA Phone Number - 0843 557 3398 | Customer Service guru | Scoop.it
Don't let vehicle trouble get you down. If you are covered by one of their packages, call the AA phone number and get assistance wherever you might be.
CustomerServiceGuru's insight:

There's nothing worse than your car breaking down en route to a nice weekend break. Have you had a similar experience to this? Were you satisfied with the Customer Service? What are your thoughts on AA's Customer Service?

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6 Things We Can Learn From...Shep Hyken - Customer Service Guru

6 Things We Can Learn From...Shep Hyken - Customer Service Guru | Customer Service guru | Scoop.it
Exclusive interview with Shep Hyken, the motivational and managerial business tycoon who is taking the customer service industry by storm.
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3 Examples of Why Visuals Are So Important To Customers - Customer Service Guru

3 Examples of Why Visuals Are So Important To Customers - Customer Service Guru | Customer Service guru | Scoop.it
Read how these 3 companies keep customers coming back to their high street stores, despite the pull of mobile platforms and shopping online,
CustomerServiceGuru's insight:

Three companies which get it bang on with the layout of their stores.

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CustomerServiceGuru's comment, April 23, 2014 6:06 AM
Can you think of any other big brands who really nail it with their visuals?
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ARGUE WITH the CUSTOMER, you lose (even if you win) | UncustomeryExperience.com | | UnCustomery Experience

ARGUE WITH the CUSTOMER, you lose (even if you win) | UncustomeryExperience.com | | UnCustomery Experience | Customer Service guru | Scoop.it
An employee arguing with customers is a big no-no in customer service for any industry. There will always be customers who are rude, unreasonable, irrational, ungrateful or just outrageously idiotic. But if there’s one thing that the customer service industry requires it's patience, assertiveness, and the ability to communicate clearly...no matter who may be pushing your buttons.
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DWP Considers Privatisation As Budget Shrinks By Third - Customer Service Guru

DWP Considers Privatisation As Budget Shrinks By Third - Customer Service Guru | Customer Service guru | Scoop.it
The DWP is considering privatisation in a bid to save money, after its budget shrinks by a third, it has been announced by The Guardian. Work and Pensions secretary Iain Duncan Smith will have his…
CustomerServiceGuru's insight:

Surely this can only be a bad move right?

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How can we create an extraordinary customer experience today - Gillian James, TMI

http://tmi.ro http://facebook.com/TMIRomania http://linkedin.com/company/663214?trk=tyah How can we create an extraordinary customer experience today? How ca...
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