Customer Service Excellence
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Rescooped by Shelley Maness from Customer service awards
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Honour: Customer Excellence Award goes to Townparks - Ballymena Times

Honour: Customer Excellence Award goes to Townparks - Ballymena Times | Customer Service Excellence | Scoop.it
Honour: Customer Excellence Award goes to Townparks Ballymena Times To celebrate this special accolade, General Manager, Carolyn Elliot and her team were presented with their Customer Excellence Award at the dealership in Antrim by Vauxhall...

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Rescooped by Shelley Maness from Customer Service
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Why Does Customer Service Suck? - InformationWeek

Why Does Customer Service Suck? - InformationWeek | Customer Service Excellence | Scoop.it
Businesses need to get on the ball with implementing unified communications systems that can break down silos and improve their sinking customer satisfaction ratings.

Via Colin Taylor TRG
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Colin Taylor TRG's curator insight, April 10, 2014 8:17 PM

in 2007 my suggested resolution was for Customer Service that Doesn't Suck - More than 7 years later and not much has changed

 

http://thetaylorreachgroup.com/2007/01/03/resolution-service-that-doesnt-suck/

 

#custserv #callcenter

Colin Taylor TRG's curator insight, April 10, 2014 8:20 PM

Colin Taylor TRG's insight:

in 2007 my suggested resolution was for Customer Service that Doesn't Suck - More than 7 years later and not much has changed

 

http://thetaylorreachgroup.com/2007/01/03/resolution-service-that-doesnt-suck/

 

#custserv #callcenter

Rescooped by Shelley Maness from Good customer service
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NeSmith: Great customer service is foundation of good business - Online Athens

NeSmith: Great customer service is foundation of good business
Online Athens
Great customer service will spoil you, and it will also pull you back again and again, as a loyal customer.

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Scooped by Shelley Maness
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Why Employees Don't Understand Customer Service

I really thought if I smiled I would get better service. Instead, I uncovered a larger problem. Employers are educating their people on what good customer se...
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